2/10 Terrible
Megan
Travelled with partner
13 Oct 2025
Disliked: Staff & service, amenities, property conditions & facilities
I booked a room for 2 nights through Expedia. We weren't arriving until later that night (around 10:30 PM) and so I called during the drive to let the hotel know. Over the phone, he told me he had no record of my booking or reservation at all. I asked him what I should do, and he told me to come on and not to worry... that they had plenty of rooms and that he would figure it out when we got there. WELL... when we got there, the guy at the hotel said AGAIN that he had no record of my reservation and told me that I had to call Expedia and work it out with them myself. It took me about 30 minutes to figure out how to get in touch with an actual Expedia customer support person. The Expedia chat support lady said she would call the hotel and talk to him. I could hear him talking on the phone to her. After he hung up, he told me that EXPEDIA HAD CANCELLED MY BOOKING & THAT THEY WOULD BE REFUNDING ME, at which point I proceeded to pay him for the 2 nights at a SIGNIFICANTL HIGHER RATE than what I had ALREADY PAID FOR through Expedia. 3 days later, I have not been refunded by Expedia, and the site/app shows the booking as complete. I'm not sure who is at faut here, but I'm not very happy. I've been in contact with Expedia support for the past hour, and I was told that they could not even get in contact with the hotel at all, and that I should check my email for an update within 72 HOURS. This is ridiculous. Don't book this hotel and probably don't use Expedia either.
Megan
Stayed 2 nights in Oct 2025
