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University Hotel & Suites

2.0 star property

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Photo gallery for University Hotel & Suites

Reception
Room, 1 King Bed, Non Smoking | Iron/ironing board, free WiFi
Bar (on property)
Front of property
Iron/ironing board, free WiFi

Reviews

4.6 out of 10

Popular amenities

  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Laundry room

Explore the area

View in a map
3614 Euclid Ave, Cleveland, OH, 44115
  • Place, Children's Museum of Cleveland
    ‪3 min walk‬
  • Place, Agora Theater & Ballroom
    ‪8 min walk‬
  • Place, Cleveland State University
    ‪8 min walk‬
  • Airport, Cleveland, OH (CLE-Hopkins Intl.)
    ‪16 min drive‬

Room options

View all photos for Basic Room, 1 Single Bed, Accessible

Bathroom sink

Basic Room, 1 Single Bed, Accessible

  • 158 sq m
  • Sleeps 2
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Room, 1 King Bed, Non Smoking

Iron/ironing board, free WiFi

Room, 1 King Bed, Non Smoking

  • 19 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 1 Queen Bed, Non Smoking

Iron/ironing board, free WiFi

Room, 1 Queen Bed, Non Smoking

  • 19 sq m
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Standard Double Room, 2 Double Beds

Iron/ironing board, free WiFi

Standard Double Room, 2 Double Beds

  • 19 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Standard Room, Non Smoking

Iron/ironing board, free WiFi

Standard Room, Non Smoking

  • 166 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

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About this property

University Hotel & Suites

Along with coffee/tea in a common area, this hotel has laundry facilities and a 24-hour front desk. Free WiFi in public areas and free self parking are also provided. Additionally, an arcade/games room, a TV in a common area and a front desk safe are on-site.
University Hotel & Suites offers 161 air-conditioned accommodations with a hairdryer and free toiletries. Televisions come with premium satellite channels. Bathrooms include a combined bath/shower unit.

This Cleveland hotel provides complimentary wireless Internet access. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

During your stay at University Hotel & Suites, you're just a quick walk from Sarah Benedict House. Free WiFi in public areas, free self-parking and laundry facilities are available.
  • Free WiFi
  • Free self-parking, extended parking and Motorhome/coach/lorry parking
  • Amenities include a front desk safe, laundry facilities and multilingual staff
  • Within a 10-minute walk of Children's Museum of Cleveland and Cleveland State University
  • Dogs welcome for a fee (restrictions apply)
University Hotel & Suites offers its guests an arcade/games room, multilingual staff, and coffee/tea in common area. Public spaces have free WiFi. University Hotel & Suites also features laundry facilities, a front desk safe, and an ATM. Self parking is free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free extended parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site self parking

Food and drink

  • Coffee and tea in common areas

Things to do

  • Arcade/game room
  • TV in common areas

Family friendly

  • Arcade/game room
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 10 floors

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with premium satellite channels

Food and drink

  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Free local calls
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 2 AM
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

This property is closed from 17 September 2021 to 30 June 2026 (dates subject to change).

Access methods

Staffed front desk

Pets

  • Pets: USD 25 per pet, per day
  • Only dogs are allowed
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 17.0 per stay.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per pet, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 17.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 2 children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

University Hotel Cleveland
University & Suites Cleveland
University Hotel & Suites Hotel
University Hotel & Suites Cleveland
University Hotel & Suites Hotel Cleveland

University Hotel & Suites Reviews

Reviews

4.6
Rating 10 - Excellent. 50 out of 999 reviews
Rating 8 - Good. 114 out of 999 reviews
Rating 6 - Okay. 216 out of 999 reviews
Rating 4 - Poor. 233 out of 999 reviews
Rating 2 - Terrible. 386 out of 999 reviews

4.4/10

Cleanliness

5.8/10

Staff & service

4.0/10

Amenities

4.0/10

Property conditions & facilities

Reviews

Verified

2/10 Terrible

Catherine

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Do Not Stay Here

This hotel is not a good place to stay. The staff was polite, and the three gentlemen that manned the door were very helpful. But the condition is run down and it looked it. It is NOT handicap accessible. The showers were dirty (we had 2 rooms), the mattresses were wrapped in plastic (bedbugs? I hope not) and the plumbing leaked. The water did not get hot in the sink. I ran into other "guests" and found out they had been there 8 months and paid $800/mo. Is this a halfway house? It looked like it and felt like it. About 7:30pm the neighbor started blasting music. I had to ask it be shut off at 9:00 because we needed to be up at 6. We were there for a medical condition needing the Cleveland Clinic and this place was close and cheap. Lastly when she copied my credit card to cover any expenses, she sent it via email and then made a copy. When I asked her where the email went, she said she didn't email it and only made a copy. I'm an IT guy by profession and I know what I saw. My mistake and I will never do it again. I would suggest you don't either.
Stayed 1 night in Dec 2020
Verified

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities

Hopeful yet disappointed

A couple of staff were nice but some weren’t! Hotel seems run down and sketchy! Booking will promise fridge + microwave but be warned you may not receive it. Had to switch rooms! 2nd room had electrical issues! Me and friends had a few personal items Lost suspected stolen by staff by staff! Room had mice and roaches! Hotel staff lied about the option for later Check-Out time! Hotel staff were also very forceful and rushed us to check out. The hotel had its few upsides like being along 24/7 BRT Rapid Transit but the cons are many! Stay at your own risk! Not even the Hotels.com discounted rates were worth the price!
Stayed 2 nights in Oct 2020
Verified

2/10 Terrible

Paula

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

University Hotel and Suites, Cleveland

The pictures on the website for this hotel are a lie! It’s run down,filthy, and a sham!
Stayed 2 nights in Sep 2020
Verified

2/10 Terrible

Richa

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DO NOT BOOK THIS PLACE. The pictures are misleading, the rooms do not looks like that. It’s being renovated but has not been shut down for renovation, exposing customers to hazardous construction materials. The place is not cleaned daily even in the middle of a pandemic, and the front desk will tell you they’re not the billing party when you ask for a refund, but they are, and they will not pick up calls, making refunds impossible. I’m reporting this place.
Stayed 1 night in Aug 2020
Verified

2/10 Terrible

Gary

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was filthy. AC didn't work. Thick layer of dust on shelves. Bathroom smelled like stale urine. Travelocity wouldn't help make it right.
Stayed 2 nights in Jun 2020
Verified

2/10 Terrible

Richard

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beware ,very deseeving

Dirty ,foul smelling , just plain awful !!! Did not stay ,Desk would not refund my money,very disappointed with Hotels .com to ever advertise such a putrid site near Cleveland Clinic
Stayed 1 night in Aug 2020
Verified

2/10 Terrible

Chareonna

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
There Was Mice & Everything There I’m Beyond Irritated & Been Asking For Refund Elavators Broken Down
Stayed 2 nights in Jun 2020
Verified

2/10 Terrible

Ryan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

NOPE

Showed up to hotel with my family after driving in from michigan .. Was not told they were hosting a group from the local homeless mission nor that they were a covid housing site!! Did not even get out of our car as all the "hanging out" around the outside of the hotel looked unsafe for our children and leaving our car parked there overnight.
Stayed 1 night in Jul 2020
Verified

2/10 Terrible

Saundra

Disliked: Property conditions & facilities

Needs work

The area is nice but the hotel is the worst looking building on the block. When we drove up to the hotel, about a dozen people were lottering outside the front and side of the hotel. I did not feel comfortable or safe for my personal safety nor did I feel safe leaving my car in the parking lot. The sign said 'under new management' so I assume the new owner intends to invest the money and energy into the property to elevate it's appearance and eliminate the lottering. Until then, I would not stay there.
Stayed 3 nights in Jul 2020
Verified

2/10 Terrible

Kelly

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Shame on hotels.com

Even though I had already paid for the night, my wife and I decided not to stay. We were intimidated by the behavior of the young people in the parking lot. We were concerned with our safety . We are not in a position to lose $75 but we weren't about to stay at a place where we didn't feel comfortable. Shame on hotels.com.
Stayed 1 night in Jun 2020
Verified

2/10 Terrible

Ty

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Their System was down and i am still waiting On My refund.
Stayed 2 nights in Jun 2020
Verified

2/10 Terrible

Becky

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was old dirty needs Updating not in a secure area.
Stayed 1 night in Jun 2020
Verified

8/10 Good

Aaron

Liked: Cleanliness, staff & service, room comfort
The star was fine. In the middle of the city so the area was a bit rough but nothing too crazy
Stayed 2 nights in Jun 2020
Verified

2/10 Terrible

Diane

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We paid for the room then were unable to check
Stayed 1 night in May 2020
Verified

10/10 Excellent

Rapheal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great bed I had some of the best sleep I’ve had in months
Stayed 2 nights in Mar 2020
Verified

2/10 Terrible

James

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Incredibly run down and poorly maintained. Very understanding and friendly staff, but the hotel is a mess. There’s visible ceiling tiles falling down, ripped and peeling carpet and wallpaper, mold and water damage in the bathrooms, etc.
Stayed 3 nights in Mar 2020
Verified

2/10 Terrible

Elise

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would like a refund i found 2 bed bugs an got but up on my back
Stayed 1 night in Mar 2020
Verified

2/10 Terrible

Saleem

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible hotel and staff.

Terrible.
Stayed 1 night in Mar 2020
Verified

10/10 Excellent

Tiajuana

Liked: Cleanliness, staff & service, property conditions & facilities
Cleanliness very respectable front desk was very nice
Stayed 2 nights in Mar 2020
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfortunately, they said it was under new management and undergoing renovations and to please be patient. If I had known that there would not have been a restaurant available at this site, I never would have stayed there. I would never stay there again. I must admit the price was reduced because of the inconvenience
Stayed 1 night in Mar 2020
Verified

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The room had some infestation. Either bed bugs or fleas but I was bitten a lot!
Stayed 2 nights in Feb 2020
Verified

4/10 Poor

Edinson

Disliked: Room comfort

Poor condition

I was not expecting a high end hotel for $80 a night but it was way below standards. WiFi never worked properly, other guests were loud as they could, rooms need a desperate update- start with beddings. Heater was like an oven.
Stayed 1 night in Feb 2020
Verified

2/10 Terrible

Nikki

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Horrible Stay

It was a roach in my room. I told the front desk, I was told they didn't have another room available. The room they said they could put me in was the party floor where they were destroying the walls. This hotel had alot of people who looked homeless and not clean.
Stayed 1 night in Feb 2020
Verified

2/10 Terrible

Danielle

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible place

My family and I did not stay. They did not honor the reservation and told me that I'd have to pay cash almost double rate. I hope that I didn't get charged for this. I never received a room, therefore we went to another hotel.
Stayed 2 nights in Feb 2020
Verified

2/10 Terrible

Nikki

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Someone kept banging on the wall. The room took forever to get warm. The toilet kept running and the shower head leaked everywhere.
Stayed 1 night in Feb 2020

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