"Everything was excellent. We have stayed at the Excelsior for the last 4 years and we love it. However, this year we were a little disappointed with ... " More
7 Jul 2023 by Kimiko Mücke - Training & Quality Manager
Dear Lynne,thank you very much for your great feedback!We are delighted to see that we managed to exceed your expectations.It would be a pleasure for us to welcoming you back soon!With warm regardsKimiko MückeTraining & Quality Manager
18 Jun 2019 by Excelsior Hotel Ernst
Dear guest Thank you for taking the time to share your kind feedback here with us. We appreciate your lovely comment and are very delighted to hear that you enjoyed your stay with us that much. However we deeply regret that we did not reach your expectations regarding the room setting this time. Our reservation team will be pleased to advise you on your next booking and find the perfect room for you. On behalf of the entire team at the Excelsior Hotel Ernst, we enjoyed having you with us and we look forward to welcoming you back on many more occasions. Kind regards Henning Matthiesen Managing Director
25 Feb 2019 by Excelsior Hotel Ernst
Dear guest thank you very much for being our guest and for sharing your feedback with us. It is our daily goal to create truly memorable and extraordinary experiences for our guests. We are very happy about your positive evaluation and we will share your compliments with the entire team. We enjoyed having you with us and we look forward to welcoming you back on many more occasions. Kind regards Henning Matthiesen Managing Director
31 Jan 2019 by Excelsior Hotel Ernst
Dear guest, thank you for taking the time to share your feedback following your recent stay at the Excelsior Hotel Ernst. First of all, we would like to thank you for your comments about our wonderful staff. It is always a pleasure to read and share such great feedback. Additionally we would like to thank you for taking the time to share your constructive feedback here with us. We are renovating and updating our rooms steadily and will take your comment as a chance to improve our self. Furthermore we regret that we could not reach all your expectations and sincerely hope you accept our apologies for the inconveniences caused. It would be our pleasure to welcome you back and to regain your trust in our hotel. Kind regards, Henning Matthiesen Managing Director
Excelsior Hotel Ernst am Dom offers its guests a sauna and a fitness centre. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces. A business centre, 6 meeting rooms, and limo/town car service are available. Event space at this hotel measures 4499 square feet (418 square metres) and includes conference space. A terrace, multilingual staff, and tour/ticket assistance are also featured at the luxury Excelsior Hotel Ernst am Dom. An airport shuttle (available 24 hours) is available for a fee. Parking is available for a fee. Smoking is allowed in designated areas at this 5-star Cologne hotel.
Available in all rooms: Free WiFi , Free wired internet
Available in some public areas: Free WiFi , Free wired internet , Internet access - wireless
Self parking (surcharge) , Valet parking (surcharge)
Excelsior Hotel Ernst am Dom offers 134 accommodations with tablet computers and free minibar items. This individually decorated and furnished accommodation has separate sitting areas. A pillow menu is available. Flat-screen televisions come with satellite channels. Bathrooms include dressing gowns, slippers, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include laptop-compatible safes and complimentary bottles of water. In-room massages, hypo-allergenic bedding and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.
For a fee, guests can enjoy a buffet breakfast daily.
Hanse Stube – On-site restaurant. A children's menu is available.
Taku – This restaurant specialises in Asian cuisine and serves lunch and dinner. 1-star Michelin rating. Open daily.
24-hour room service is available.
Recreational amenities at the hotel include a sauna and a fitness centre.
The recreational activities listed below are available either on-site or nearby; fees may apply.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
This property offers transfers from the train station (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.
Excelsior Hotel Ernst am Dom offers transfers from the train station (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Eurocard and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions. Contactless check-out is available.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Eco-certified property
This property participates in Green Globe – a programme that measures the property's impact on one or more of the following: environment, community, cultural-heritage and the local economy.
The property is a member of the Leading Hotels of the World.
Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 5 stars, and is displayed on this page as 5 stars.
