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Mercure Hotel Köln West

4.0 star property

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Photo gallery for Mercure Hotel Köln West

Relax in our outdoor seating area surrounded by lush greenery and modern architecture.
Relax by the pool surrounded by lush greenery and comfortable lounge chairs.
Relax in comfort with a large bed, desk, and television.
Enjoy a diverse spread of fresh fruits, vegetables, and prepared dishes at our buffet.
Stay active in our fitness room, equipped with a Matrix machine and exercise equipment.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Bar
  • Air conditioning
  • Gym
  • 24/7 front desk

Explore the area

Map
Horbeller Str. 1, Cologne, NW, 50858
  • RheinEnergieStadion
    ‪4 min drive‬
  • Chocolate Museum
    ‪12 min drive‬
  • Cologne Cathedral
    ‪12 min drive‬
  • Cologne (CGN-Cologne - Bonn)
    ‪17 min drive‬

Room options

View all photos for Standard Room, 1 Double Bed with Sofa bed

1 bedroom, premium bedding, down duvets, in-room safe

Standard Room, 1 Double Bed with Sofa bed

8.6 out of 10
Excellent
(18 reviews)
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Standard Room, Multiple Beds

1 bedroom, premium bedding, down duvets, in-room safe

Standard Room, Multiple Beds

  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Standard Room, 2 Single Beds

1 bedroom, premium bedding, down duvets, in-room safe

Standard Room, 2 Single Beds

8.8 out of 10
Excellent
(3 reviews)
  • 23 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room, 1 Double Bed

Standard Room, 1 Double Bed | 1 bedroom, premium bedding, down duvets, in-room safe

Standard Room, 1 Double Bed

  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 1 Double Bed

1 bedroom, premium bedding, down duvets, in-room safe

Superior Room, 1 Double Bed

7.4 out of 10
Good
(3 reviews)
  • 23 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Privilege, Room, 1 Queen Bed

1 bedroom, premium bedding, down duvets, in-room safe

Privilege, Room, 1 Queen Bed

10.0 out of 10
Exceptional
(2 reviews)
  • 23 sq m
  • Sleeps 2
  • 1 Queen Bed

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About this property

Mercure Hotel Köln West

Eco-certified hotel connected to a shopping centre in Cologne with a sauna
This smoke-free hotel features an indoor pool, a restaurant and a fitness centre. WiFi in public areas is free. Other amenities include a bar/lounge, a sauna and self parking. Housekeeping is available on request.
Mercure Hotel Köln West offers 191 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. Beds feature down duvets and premium bedding. 66-cm LCD televisions come with satellite channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This Cologne hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Hypo-allergenic bedding, an iron/ironing board and change of towels can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool, a sauna and a fitness centre.

Children aged under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

With your stay at Mercure Hotel Köln West, you'll be connected to a shopping centre and close to Cologne Cathedral. Features include free WiFi in public areas, plus an indoor pool and a restaurant.
  • Free WiFi
  • Enjoy German cuisine while dining at Colours
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor pool
  • Amenities include free newspapers in reception, a front desk safe and meeting rooms
  • On-site recreation includes a gym and a sauna
  • Just a 4-minute drive from RheinEnergieStadion and 11 minutes from Cologne Cathedral
  • Cats and dogs welcome for a fee
Mercure Hotel Köln West offers its guests an indoor pool, a sauna, and a fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Event space at this hotel measures 6426 square feet (597 square metres) and includes conference space. A terrace, a vending machine, and multilingual staff are also featured at the eco-certified Mercure Hotel Köln West. For a fee, parking is available.

This 4-star Cologne hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:00 AM and at the weekend from 7:00 AM to 11:00 AM.
Colours – This restaurant specialises in German cuisine and serves breakfast, lunch and dinner.
Colours – On-site bar. Open daily.
Room service (during limited hours) is available.

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, German, Polish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Parking on site (EUR 11 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; EUR 23 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Colours
  • Colours

Things to do

  • Gym
  • Indoor pool
  • Sauna

Family friendly

  • Free cot
  • Indoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 6,426 square feet of conference space
  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking

More

  • 1 building
  • 5 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1983
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 66-cm LCD TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board on request
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: EUR 15 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 2 pets
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • An effective city/local tax rate of 5.35 per cent will be charged

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 23 per person
  • Self-parking fee: EUR 11 per day (in/out privileges)
  • Pet fee: EUR 15 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 6:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 2 children aged 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 4 stars.

Property is also known as

Mercure Hotel Koeln
Mercure Hotel Koeln West
Mercure Hotel Koeln West Cologne
Mercure Koeln West
Mercure Koeln West Cologne
Mercure Hotel Köln West Cologne
Mercure Hotel Köln West
Mercure Köln West Cologne
Mercure Köln West
Mercure Hotel Köln West Hotel
Mercure Hotel Köln West Cologne
Mercure Hotel Köln West Hotel Cologne

Mercure Hotel Köln West Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 369 out of 1009 reviews
Rating 8 - Good. 460 out of 1009 reviews
Rating 6 - Okay. 124 out of 1009 reviews
Rating 4 - Poor. 39 out of 1009 reviews
Rating 2 - Terrible. 17 out of 1009 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Yang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Eduardo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2025

4/10 Poor

Stephanie

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I'm afraid we didn't feel safe walking in the area around. Every time we came out of the hotel we were hit with a barrage of smokers. They should have had a smoking area away from the hotel doors. The pool area was also not clean. However, the staff were friendly and we were only there for one night and the bedroom itself, although dated was clean.
Stayed 2 nights in Apr 2025

8/10 Good

Harald Auvi

Stayed 1 night in Mar 2025

10/10 Excellent

Jonathan

Stayed 1 night in Dec 2024

10/10 Excellent

Ross

Stayed 1 night in Feb 2025

10/10 Excellent

Barbara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was really nice! Really good Cocktails! I’m going to visit again! Thanks for the nice stay!
Stayed 2 nights in Dec 2024

8/10 Good

Andrew

Travelled with family
Liked: Staff & service, room comfort

Great friendly staff - 2 rooms far apart

Friendly people - decent breakfast - the disappointing thing is we booked for 2 adults and 3 kids. One booking. We were put in two rooms a very big distance from each other. So will all our clothes in same luggage this wasn't at all useful. Clearly one booking should be in two rooms next to each other?
Stayed 4 nights in Dec 2024

10/10 Excellent

Ingo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Super Aufenthalt

Es war alles super schön. Die Mitarbeiter sind immer sehr freundlich.
Stayed 4 nights in Nov 2024

10/10 Excellent

Maria

Stayed 5 nights in Sep 2024

10/10 Excellent

Torrance

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Baseball Weekend

Amazing weekend stay. We were here for a baseball tournament. The staff at the hotel and restaurant was very friendly. Beautiful hotel, nice pool, great breakfast. Would definitely stay here again.
Stayed 2 nights in Sep 2024

10/10 Excellent

Luke

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good.
Stayed 2 nights in Jun 2024

10/10 Excellent

Murtaza

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Simon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel on the edge of the city, easy to get to from the motorway. An ideal stopping off point the staff were very friendly and helpful. Car parking was easy for a few euros. The dining menu was a little limited, but it was a Sunday night in fairness; regardless the currywurst and chips were good and my son enjoyed his pizza. Breakfast was also excellent.
Stayed 1 night in Jul 2024

10/10 Excellent

Brie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

4/10 Poor

Thomas

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

8/10 Good

John

Travelled with family
Liked: Cleanliness
Stayed 1 night in Jul 2024

10/10 Excellent

Dirk

Stayed 1 night in Jul 2024

8/10 Good

Kathryn

Stayed 2 nights in Jul 2024

10/10 Excellent

Simon

Stayed 1 night in Jul 2024

8/10 Good

Karin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Felt new.
Stayed 1 night in Jun 2024

8/10 Good

Lars

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2024

6/10 Okay

Andrew

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 1 night in Jun 2024