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NH Ciudad de Cuenca

4.0 star property

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Photo gallery for NH Ciudad de Cuenca

Reception
International cuisine
Fitness facility
Lobby
Exterior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Gym
  • Pet-friendly
  • Parking available
  • Air conditioning

Explore the area

View in a map
Ronda de San Jose, 1, Cuenca, Cuenca, 16004
  • Place, Hanging Houses of Cuenca
    ‪3 min drive‬
  • Place, San Pablo Footbridge
    ‪3 min drive‬
  • Place, Cuenca Cathedral
    ‪4 min drive‬

Room options

View all photos for Standard Room

Standard Room | Minibar, in-room safe, desk, blackout curtains

Standard Room

9.6 out of 10
Exceptional
(26 reviews)
  • 22 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

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  • Free WiFi
  • Air conditioning
  • Gym
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The price is €50
includes taxes & fees
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About this property

NH Ciudad de Cuenca

Hotel in Cuenca with fitness centre and 24-hour front desk
This smoke-free hotel features a restaurant, a fitness centre and a bar/lounge. WiFi in public areas is free. Other amenities include a snack bar/deli, a coffee shop/cafe and self parking. Housekeeping is available on request.
NH Ciudad de Cuenca offers 74 accommodations with minibars and a safe. A pillow menu is available. Satellite televisions are provided. Bathrooms include baths or showers, bathrobes, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre.
Our customers tell us that they can't get enough of the helpful staff at NH Ciudad de Cuenca. During your stay, you're just a quick walk from Serranía de Cuenca. Features include free WiFi in public areas, plus a restaurant and a gym.
  • Free WiFi
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • On-site recreation includes a gym
  • Steps from Serranía de Cuenca and a 3-minute drive from Ars Natura
  • Dogs welcome for a fee
Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Business amenities include a business centre and meeting rooms.

WiFi is free in public spaces. Event space at this hotel measures 4349 square feet (404 square metres) and includes conference space. A fitness centre, tour/ticket assistance, and complimentary newspapers in the lobby are also featured at the business-friendly NH Ciudad de Cuenca. For a fee, parking is available.

This 4-star Cuenca hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast on weekdays from 7:00 AM and 10:00 AM.
On-site venue – This restaurant specialises in international cuisine and only serves dinner.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Parking on site (EUR 15 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 8:00 AM to 11:00 AM on weekends; EUR 14 to 15 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Things to do

  • 18-hole adjacent golf course
  • Gym

Family friendly

  • In-room cot
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • 4,349 square feet of conference space
  • Business centre
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 100% renewable energy
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegetarian breakfast available
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Pillow menu

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • TV with cable/satellite channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • LED lighting
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Express check-in available

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: EUR 25 per pet, per night
  • Only dogs are allowed
  • Maximum 2 (weight limit: 55 lb per pet)
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 14 to 15 per person
  • Self-parking fee: EUR 15 per night
  • Pet fee: EUR 25 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector and a security system
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Nh Ciudad Cuenca
Nh Ciudad Cuenca Hotel
Nh Hotels Cuenca
NH Ciudad de Cuenca Hotel
NH Ciudad de Cuenca Cuenca
NH Ciudad de Cuenca Hotel Cuenca

NH Ciudad de Cuenca Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 184 out of 376 reviews
Rating 8 - Good. 160 out of 376 reviews
Rating 6 - Okay. 24 out of 376 reviews
Rating 4 - Poor. 3 out of 376 reviews
Rating 2 - Terrible. 5 out of 376 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
There was free parking directly in front of the hotel. The two rooms that we rented for our family were excellent, and the breakfast was exceptionally delicious.
Stayed 1 night in May 2025

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent hotel

2 nights stay , excellent breakfast , reception staff friendly and helpful , hotel and rooms modern and spotless Exactly what ypu want in a hotel
Stayed 2 nights in Apr 2025

8/10 Good

Jorge

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 2 nights in Apr 2025

6/10 Okay

Martin

Travelled with partner
The Hotel was what you would expect of an average city centre hotel. We arrived Sunday afternoon. The Restaurant was permamently closed which we were not advised of. Other than that and the street noise it was OK for a couple of nights stay and reasonably convenient.
Stayed 2 nights in Mar 2025

8/10 Good

kwan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like spacious room, kind staff, good breakfast, easy parking on the street, good breakfast but little bit noisy at night. For their credit it became quite after 11:00 pm, though.

10/10 Excellent

tamaki, Orinda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Dean

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Sang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2024

8/10 Good

Darren

Liked: Staff & service, property conditions & facilities, room comfort
Floors were not vacuumed, dog hair and dust was everywhere.
Stayed 1 night in Aug 2024

10/10 Excellent

lesie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

Good location. The reception staff were helpful. Really enjoyed my breakfast. Solo traveler
Stayed 2 nights in Aug 2024

8/10 Good

Eleanor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel and friendly, helpful staff however the only way to get information regarding menus or breakfast times/prices was by logging in with a QR code. There are still occasions when some printed information would be useful.
Stayed 2 nights in Jul 2024

10/10 Excellent

Rosalyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

10/10 Excellent

Kirk, Lafayette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were large and very comfortable. The breakfast was fabulous. Nice hotel - would definitely stay again!
Stayed 2 nights in May 2024

10/10 Excellent

Ronald, Ottawa

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable hotel
Stayed 1 night in May 2024

10/10 Excellent

Claude

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

An excellent place to stay while visiting Cuenca

Great staff at the front desk, super clean and comfortable room, a 5-minute walk from the bus station, an easy bus ride from the train station, restaurants and grocery stores close by, and a 25-minute walk to the magnificent sights of the old town.
Stayed 1 night in Apr 2024

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Mar 2024

10/10 Excellent

Mark, Gold Canyon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
NH always has a great product. This particular hotel was about a 15 minute walk to winery row, and 25 minutes to old town Cuenca. Clean updated rooms, as always!
Stayed 1 night in Mar 2024

10/10 Excellent

Ricardo M

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay at affordable prices. The personnel is very courteous and attentive, the room was impeccable, and they even have a microwave over of guests need to use it. We parked across the street and there was no problem. Comfortable beds.
Stayed 1 night in Dec 2023

10/10 Excellent

ELIZABETH

Stayed 3 nights in Nov 2023

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy Bueno

Volveremos!!!!
Stayed 2 nights in Sep 2023

10/10 Excellent

Alexandre, Washington

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Clean spacious room.
Stayed 1 night in Aug 2023

10/10 Excellent

Donald, Addison

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff so awesome!
Stayed 1 night in Apr 2023

10/10 Excellent

John

Stayed 2 nights in Sep 2022

8/10 Good

Louise

Stayed 1 night in Aug 2022