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Iberostar Waves Playa de Muro

4.0 star property

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Photo gallery for Iberostar Waves Playa de Muro

On the beach, white sand, beach umbrellas, beach towels
Property video
View from room
Terrace/patio
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Spa
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym

Explore the area

View in a map
Avenida de la Albufera, 8, Playa De Muro - Mallorca, Muro, Mallorca, 7458
  • Place, Playa de Muro
    ‪3 min walk‬
  • Place, Platja dels Francesos
    ‪13 min walk‬
  • Place, Alcúdia Beach
    ‪6 min drive‬
  • Airport, Palma de Mallorca (PMI)
    ‪54 min drive‬

Room options

View all photos for Twin Room, Balcony, Pool View

View from room

Twin Room, Balcony, Pool View

  • 23 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Double Room Single Use, Balcony

Minibar, in-room safe, individually decorated, individually furnished

Double Room Single Use, Balcony

8.0 out of 10
Very good
(4 reviews)
  • 22 sq m
  • 1 bedroom
  • Sleeps 1
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Family Room, Balcony (2 Adults & 2 Children)

Mini-fridge

Family Room, Balcony (2 Adults & 2 Children)

  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Basic Room (Family, 2 Adults & 1 Child)

Minibar, in-room safe, individually decorated, individually furnished

Basic Room (Family, 2 Adults & 1 Child)

  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds and 1 Double Sofa Bed OR 1 Queen Bed and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Basic Room (Family, 2 Adults & 2 Children)

Minibar, in-room safe, individually decorated, individually furnished

Basic Room (Family, 2 Adults & 2 Children)

  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds and 1 Single Sofa Bed OR 1 King Bed and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Double Room, Connecting Rooms

Minibar, in-room safe, individually decorated, individually furnished

Double Room, Connecting Rooms

  • 22 sq m
  • 1 bedroom
  • Sleeps 4
  • 4 Single Beds OR 2 Double Beds
  • Free Wi-Fi

View all photos for Twin Room, Balcony, Sea View

View from room

Twin Room, Balcony, Sea View

  • Sea view
  • 20 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Twin Room, Terrace

View from room

Twin Room, Terrace

  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Double Room Single Use, Terrace

Minibar, in-room safe, individually decorated, individually furnished

Double Room Single Use, Terrace

  • 22 sq m
  • 1 bedroom
  • Sleeps 1
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Family Room, Partial Sea View (2 Adults & 1 Child)

View from room

Family Room, Partial Sea View (2 Adults & 1 Child)

  • Partial sea view
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Family Room, Partial Sea View (2 Adults & 2 Children)

View from room

Family Room, Partial Sea View (2 Adults & 2 Children)

  • Partial sea view
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Basic Room (Family Basic (3 Adults))

Minibar, in-room safe, individually decorated, individually furnished

Basic Room (Family Basic (3 Adults))

  • 35 sq m
  • Sleeps 3
  • 2 Single Beds and 1 Single Sofa Bed OR 1 Queen Bed and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Room (Family (3 Adults))

Mini-fridge

Room (Family (3 Adults))

  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds and 1 Single Sofa Bed OR 1 Queen Bed and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Double Room Single Use, Sea View

View from room

Double Room Single Use, Sea View

  • Sea view
  • 24 sq m
  • Sleeps 1
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Twin Room, Balcony, Partial Sea View

Twin Room, Balcony, Partial Sea View | Minibar, in-room safe, individually decorated, individually furnished

Twin Room, Balcony, Partial Sea View

8.0 out of 10
Very good
(1 review)
  • Partial sea view
  • 21 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Family Room, Balcony (2 Adults & 1 Child)

Minibar, in-room safe, individually decorated, individually furnished

Family Room, Balcony (2 Adults & 1 Child)

  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Twin Room, Balcony

Minibar, in-room safe, individually decorated, individually furnished

Twin Room, Balcony

  • 22 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

Similar properties

Exterior detail
Iberostar Waves Alcudia Park
Muro
  • Pool
  • Spa
  • All-inclusive plans available
  • Kids’ pool
4.3 out of 5, Excellent, 567 reviews
The price is €397
includes taxes & fees
27 Jun - 28 Jun
Iberostar Waves Alcudia Park

About this property

Iberostar Waves Playa de Muro

Catch some rays at the beach or spend the day relaxing at Iberostar Waves Playa de Muro's full-service spa. Then enjoy a meal at one of the hotel's 3 restaurants.
Iberostar Waves Playa de Muro offers 446 accommodations with minibars and a safe. Each accommodation is individually furnished and decorated. Flat-screen televisions come with satellite channels. Bathrooms include a shower and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

2 outdoor swimming pools are on site along with an indoor pool. In addition to a seasonal outdoor pool, other recreational amenities include an outdoor tennis court, a steam room, a fitness centre and a children's pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Spa Sensations has 4 treatment rooms. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a sauna and a hot tub. The spa is open daily.
During your stay at Iberostar Waves Playa de Muro, you're just a quick walk from Playa de Muro. Enjoy features like free WiFi in public areas, plus 2 outdoor pools and 3 restaurants.
  • Free WiFi
  • Enjoy local and international cuisine at Tramuntana Restaurant, one of the property's 3 restaurants and 4 bars/lounges
  • Take a swim in the indoor and seasonal outdoor pools
  • Indulge with manicures and pedicures, body scrubs or facials at Spa Sensations
  • Services include a free children's club, dry cleaning/laundry and a concierge
  • On-site recreation includes an outdoor tennis court, a gym and a steam room
  • Just a 3-minute walk from Playa de Muro and 7 minutes by car from Alcúdia Beach
Some rates at Iberostar Waves Playa de Muro are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Iberostar Waves Playa de Muro offers its guests a full-service spa, 2 outdoor swimming pools, an outdoor tennis court, and an indoor pool. There are 3 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a poolside bar. Public spaces have free WiFi.

Business amenities include a business centre and a meeting room. A children's pool, a seasonal outdoor pool, and a fitness centre are also featured at the family-friendly Iberostar Waves Playa de Muro.

This 4-star Muro hotel is smoke free.

Tramuntana Restaurant – This buffet restaurant specialises in local and international cuisine and serves breakfast, lunch and dinner.
Dunas Restaurant – This buffet restaurant specialises in local cuisine and serves breakfast and lunch. Open daily.
Restaurante Gust – On-site restaurant. Reservations are required. Open daily.
Cervecería – On-site bar. Open daily.
Bar Salón Ponent – On-site bar. Open daily.

All-inclusive details

All-inclusive room rates at Iberostar Waves Playa de Muro are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Food and beverages

All buffet meals and snacks included

Activities and facilities/equipment

All land activities and use of recreational facilities and equipment are included.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking within 50 metres

Food and drink

  • 3 restaurants
  • 4 bars/lounges
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Bar Salón Ponent
  • Cervecería
  • Dunas Restaurant
  • Restaurante Gust
  • Tramuntana Restaurant

Things to do

  • 2 outdoor pools
  • Arcade/game room
  • Bicycle cleaning area
  • Bicycle equipment shop
  • Bicycle rentals
  • Bicycle repair station
  • Bicycle storage
  • Bicycle tours
  • Billiards/pool table
  • Children's pool
  • Designer stores
  • Free children's club
  • Full-service spa
  • Gym
  • Indoor pool
  • Outdoor tennis court
  • Playground
  • Steam room
  • Volleyball

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • In-room cot
  • Indoor pool
  • Laundry facilities
  • Mini-fridge
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business centre
  • Conference space
  • Meeting room

Outdoors

  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Body scrubs
  • Body wraps
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 100% renewable energy
  • 2 buildings
  • 3 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% organic food
  • Banquet hall
  • Built in 1987
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Mini-fridge
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
This property enforces a smart-casual dress code at all restaurants, which includes long trousers for men. Shorts, swimming costumes, sleeveless clothing, flip-flops are not permitted and closed shoes are required.
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the local government and will be collected at the property. The tax is reduced by 50 per cent after the eighth night of stay and children under 16 years of age are exempt. Other exemptions and reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November to 30 April, EUR 0.83 per person, per night , up to 9 nights, and EUR 0.41 thereafter. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 May to 31 October, EUR 3.30 per person, per night, up to 9 nights, and EUR 1.65 thereafter. This tax does not apply to children under 16 years of age.

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
Property Registration Number H/2601
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open on 01 April and close on 31 October.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property is also known as

Iberostar Muro
Iberostar Playa Hotel Muro
Iberostar Playa Muro
Playa Muro
Iberostar Playa De Muro Hotel Playa De Muro
Iberostar Playa De Muro Majorca
Playa De Muro Iberostar
Iberostar Playa Muro Hotel
Playa De Muro Iberostar
Iberostar Playa De Muro Majorca
Iberostar Playa De Muro
Iberostar Waves Muro Muro
Iberostar Waves Playa de Muro Muro
Iberostar Waves Playa de Muro Hotel
Iberostar Waves Playa de Muro Hotel Muro

Iberostar Waves Playa de Muro Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 159 out of 386 reviews
Rating 8 - Good. 175 out of 386 reviews
Rating 6 - Okay. 33 out of 386 reviews
Rating 4 - Poor. 9 out of 386 reviews
Rating 2 - Terrible. 10 out of 386 reviews

8.6/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Simone

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente hotel
Stayed 2 nights in May 2025
Verified

2/10 Terrible

Sindre

Disliked: Cleanliness, staff & service
Room was neglected. Strong smell of mold. In both our rooms. The reply we got was "We just opened two days ago". This is irrelevant.
Stayed 1 night in Feb 2026
Verified

8/10 Good

Kate

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property on a lovely beach.
Stayed 3 nights in Jun 2025
Verified

10/10 Excellent

Euler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's was very no e place to stay with my family and son ,very family-friendly and all the places was very nice swim pool beach ect
Stayed 4 nights in Jul 2025
Verified

10/10 Excellent

IBRAHIM E

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommended The waiters are so helpful and attending i spite of the too ma y guests at the same time during the meal time
Stayed 3 nights in Aug 2025
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Positive aspect: good restaurant with quality food. - Reception for checkin was very good, with highlight to Juliana attendance. Points to improve: - no snacks/food option between breakfast and lunch time - in the restaurant could have a reserved adults only space - the entertainment is fully directed to children.
Stayed 3 nights in Aug 2025
Verified

10/10 Excellent

Nura

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel. Short walking distance to the beach!
Stayed 5 nights in Jul 2023
Verified

4/10 Poor

Irene

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The rooms smell moody
Stayed 4 nights in Aug 2025
Verified

10/10 Excellent

Himanshu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
- Access to a great sandy beach - Very very friendly staff (Thanks Marga) - Kids friendly Things which could even be better: - More variety in vegetarian food
Stayed 4 nights in Apr 2023
Verified

8/10 Good

Rhonda

Liked: Staff & service, property conditions & facilities
This property is very well suited for families with young children. Staff very nice.
Stayed 3 nights in Jun 2024
Verified

10/10 Excellent

Nilufa Akhtar

Liked: Cleanliness, staff & service, property conditions & facilities
Would definitely recommend. Friendly staff, great entertainment programme and proximity to the beach. Food was fantastic with different themes every night.
Stayed 7 nights in Jul 2023
Verified

8/10 Good

Nicolas

Liked: Cleanliness, staff & service, property conditions & facilities

nice

nice hotel. well maintained and friendly staff. as we went in february it was a bit cold and the heating system was not on in the room, It was kind of chilli in the room
Stayed 1 night in Feb 2025
Verified

10/10 Excellent

Jie

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room and very friendly staffs. The food is excellent with many options. The star camp provides many fun activities for kids. We will definitely come back again.
Stayed 5 nights in Jun 2023
Verified

8/10 Good

Schlomon

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Pros: very well situated on a beautiful beach , hotel is clean staff is very nice. cons : they surcharge everything, exp. For breakfast you have access to filtered water and coffee machine supper time they close them off with a blind and charge you for filtered water that they fill in a bottle from the same machine. I found that to be very cheap!!
Stayed 12 nights in Jul 2025
Verified

10/10 Excellent

Irina

Liked: Cleanliness, staff & service, property conditions & facilities
We really liked our stay at this place! first time with a toddler and it was great! so many possibilities for the child, delicious food and beautiful surroundings! we will come again!
Stayed 6 nights in Sep 2023
Verified

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All inclusive if needed. I was there on a bike trip and everything was at and around hotel. From bike shops to just about everything you need for a bike vacation.
Stayed 8 nights in Apr 2023
Verified

10/10 Excellent

Johnathan

Liked: Cleanliness, staff & service, property conditions & facilities
Great except the times available for youth in the indoor pool, especially with the cold outside water temps.
Stayed 5 nights in Mar 2024
Verified

8/10 Good

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 7 nights in Jul 2024
Verified

10/10 Excellent

Kristina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked this hotel very last minute, I arrived at midnight and the male receptionist Jose was amazing! Very friendly & professional. Made the check in very uncomplicated & quick. Thank you. Room are nice clean and spacious.
Stayed 1 night in Feb 2023
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was overpriced but our stay was in August so that may have something to do with the excessive prices. The hotel overall was unimpressive. It is a basic beach resort hotel. Food was usually buffet style and not appetizing. The rooms had mosquitoes. They were reasonably spacious and AC in rooms made it comfortable to sleep.
Stayed 2 nights in Aug 2024
Verified

8/10 Good

Randolph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Flip-Flops and bathing cloths should NOT be allowed in dining room.
Stayed 9 nights in May 2024
Verified

6/10 Okay

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

Rooms very basic with malfunctioning shower

Rooms are not 4 star - very small, shower was just dropping, needed to call 3 times technician, no excuse, bathroom was always torally under water after having taken a showet, street very noisy even with closed windows swimming pool area and beach access are nice; but with these rooms a relaxing stay is not possible Price was much too high for this kind of room
Stayed 6 nights in Oct 2022
Verified

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel with a great beach and good size pool area. Kids play pool was very cool. Adults were enjoying playing on the bouncy slide, including me with my 14 year old daughter. Hotel is a four star, no more. Buffet is nice, but nothing crazy. Lots of seating no problems there. More babies and families with small kids than I’ve ever seen at any hotel. It wasn’t a problem. Most were adorable but we love babies. Elevator is slow. Skip the specialty restaurant Gust. No one seems to go there as they have a small menu with boring food.
Stayed 7 nights in Jun 2023
Verified

8/10 Good

Dawn

Liked: Cleanliness, amenities
A 10 night trip with various family members dropping into our holiday. The IT at check in was slow- in fact the computers always seemed slow. David was wonderful at reception as was Marina. Always a queue at reception I think due to the IT but very personal service when speaking to the reception staff. Bridgette was friendly and funny at the beach bar where we visited at the end of our beach days for a pre-dinner catch up. The resort is typical of the area, but the beds are not really comfortable- and the cover does not even reach your chest. The see through bathroom doors were not so fab- and they also have these in the public rest rooms too! We overlooked the road which was fine as the noise did not permeate the sliding doors- although the hotel doors could do with slow closers. It is not in the hotel blurb but they do have a laundry which we would have used if we knew about it previously. The aircon was not efficient and the shower leaked so much! We had a leak from the ceiling too but this was sorted very quickly by the brilliant chamber maid. The food in the hotel is amazing- the fresh cooked food, salads were fantastic with the theme nights not respecting our waistlines! 😀It would have been nice to be shown to a table but the waiting staff never stop moving! The chefs cooking are friendly and welcoming. We stayed half board. The entertainment at the bar at the front of the hotel was excellent in that my dad could have a sing along. The hotel states that it has a beach
Stayed 10 nights in Sep 2025
Verified

4/10 Poor

Jessica

Disliked: Cleanliness, amenities
Really wanted to like this hotel but absolutely not worth the money. I paid around $500 USD per night for a very small room with just breakfast included. I would have expected more from both the room and the hotel/service. The room: small, lots of bugs/ants, musty smell, uncomfortable bed, clogged sink, no hooks to hang towels. The hotel: i can tell they try to make it a good experience but it also fell flat: the pool water is very cold, and the floor is dirty with leaves. Limited pool chairs that get “reserved” and no beach chairs included. Limited towel service and a hefty deposit per towel. The worst part: on our last night the lights in our room would randomly turn on, waking up my entire family including our baby. This happened 4-5x at all hours of the night from 12-5 am. It was absolutely maddening and unacceptable. What made it worse is when we told the front the concierge yelled at us “what do you want me to do?!” No apology or offer to credit refund or make things right. So disappointed. Do not recommend this hotel.
Stayed 4 nights in Jul 2025

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