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Holiday Inn Downtown - Mercy Area by IHG

3.0 star property

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Photo gallery for Holiday Inn Downtown - Mercy Area by IHG

Exterior
Indoor pool
Premium bedding, pillow-top beds, laptop workspace, blackout curtains
Property amenity
Exterior

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Breakfast available
  • Pool
  • Housekeeping

Explore the area

Map
1050 6th Ave, Des Moines, IA, 50314
  • Wells Fargo Arena
    ‪10 min walk‬
  • Iowa Events Center
    ‪10 min walk‬
  • Principal Park
    ‪2 min drive‬
  • Des Moines, IA (DSM-Des Moines Intl.)
    ‪12 min drive‬

Room options

View all photos for Standard Room, 1 King Bed

Premium bedding, pillow-top beds, laptop workspace, blackout curtains

Standard Room, 1 King Bed

  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Premium bedding, pillow-top beds, laptop workspace, blackout curtains

Standard Room

  • 27 sq m
  • City view
  • Sleeps 2
  • 1 Single Bed

View all photos for Standard Room, 2 Double Beds

Premium bedding, pillow-top beds, laptop workspace, blackout curtains

Standard Room, 2 Double Beds

  • 27 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Queen Beds

Premium bedding, pillow-top beds, laptop workspace, blackout curtains

Standard Room, 2 Queen Beds

  • 27 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 1 King Bed

Premium bedding, pillow-top beds, laptop workspace, blackout curtains

Premium Room, 1 King Bed

  • 36 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed, Accessible (Communications, Accessible Tub)

Premium bedding, pillow-top beds, laptop workspace, blackout curtains

Standard Room, 1 Double Bed, Accessible (Communications, Accessible Tub)

  • Sleeps 2
  • 1 Double Bed

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About this property

Holiday Inn Downtown - Mercy Area by IHG

Hotel with free airport shuttle, a quick walk to Wells Fargo Arena
An indoor pool, a restaurant and a fitness centre are available at this smoke-free hotel. Free WiFi in public areas and a free airport shuttle are also provided. Other amenities include a bar/lounge, a 24-hour business centre and coffee/tea in a common area.
Holiday Inn Downtown - Mercy Area by IHG offers 251 air-conditioned accommodations with coffee/tea makers and designer toiletries. Pillowtop beds feature premium bedding. A pillow menu is available. LCD televisions come with premium satellite channels. Guests can make use of the in-room fridges and microwaves. Bathrooms include complimentary toiletries and hairdryers.

This Des Moines hotel provides complimentary wired and wireless Internet access, with a Wi-Fi speed of 50+ Mbps. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Holiday Inn Downtown - Mercy Area by IHG. During your stay, you're just a quick walk from Wells Fargo Arena. You'll find features such as free WiFi in public areas and a free round-trip airport shuttle, plus an indoor pool.
  • Free Wi-Fi (speed: 50+ Mbps) and wired Internet
  • Enjoy American cuisine while dining at Genevieve Restaurant
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, a porter and luggage storage
  • On-site recreation includes a gym
  • Within a 10-minute walk of Community Choice Credit Union Convention Center and Wells Fargo Arena
  • Free airport shuttle service
Holiday Inn Downtown - Mercy Area by IHG offers its guests an indoor pool and a fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces.

Business amenities include a 24-hour business centre and 4 meeting rooms. Event space at this hotel measures 8999 square feet (836 square metres) and includes conference space. A library, a terrace, and a vending machine are also featured at Holiday Inn Downtown - Mercy Area by IHG. A roundtrip airport shuttle is free at scheduled times.

This 3-star Des Moines hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 10:00 AM.
Genevieve Restaurant – This restaurant specialises in American cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Cityscape Lounge – This lobby lounge specialises in American cuisine and only serves dinner. Happy hour is offered. Open daily.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free offsite parking
  • Street parking available
  • Free return airport shuttle from 7:00 AM to 10:30 PM at scheduled times
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: USD 10.95 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Cityscape Lounge
  • Genevieve Restaurant

Things to do

  • Gym
  • Indoor pool
  • Library
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Wedding services

Business services

  • 24-hour business centre
  • 4 meeting rooms
  • Conference space

Outdoors

  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • 1 building
  • 10 floors
  • Ballroom
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LCD TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property on arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 11.20 per night.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 10.95 per person
  • Rollaway bed fee: USD 11.20 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Holiday Inn Downtown - Mercy Area by IHG offers transfers from the airport. Please contact the property on the number on the booking confirmation on arrival with your arrival details. Front desk staff will greet guests on arrival at the property.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Downtown Mercy Area
Holiday Inn Mercy
Holiday Inn Mercy Hotel
Holiday Inn Mercy Hotel Downtown Area
Holiday Inn Downtown Mercy Area Hotel Des Moines
Holiday Inn Downtown Mercy Area Hotel
Holiday Inn Downtown Mercy Area Des Moines

Holiday Inn Downtown - Mercy Area by IHG Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 429 out of 1001 reviews
Rating 8 - Good. 322 out of 1001 reviews
Rating 6 - Okay. 142 out of 1001 reviews
Rating 4 - Poor. 62 out of 1001 reviews
Rating 2 - Terrible. 46 out of 1001 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

4/10 Poor

Zach

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Don’t expect to swim
Stayed 3 nights in Feb 2025

2/10 Terrible

Barbara

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

2/10 Terrible

Gregory

Business traveller, Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
No parking close. Noisy by the interstate.
Stayed 1 night in Feb 2025

6/10 Okay

Luke

Liked: Staff & service
Stayed 3 nights in Feb 2025

4/10 Poor

Daniel

Disliked: Staff & service, property conditions & facilities
Parking was a block from the hotel with noasaistance
Stayed 2 nights in Feb 2025

4/10 Poor

Emily

Travelled with family
Disliked: Property conditions & facilities

Run down but close to the hospital

We stayed because we had an early surgery the next day at the children's hospital, which the 2 minute drive was really easy to navigate to. The room was kind of falling apart - the secondary lock on the door was hanging on by half the screws, and very loose, the shower fixture was broken, and the vents in the shower were super dusty. I was up every hour thinking someone was going to break it, but that's probably just my paranoia. The pool did not have steps going into it, so it was difficult for my young son or anyone with disabilities to get in and out (there was a ladder). The pool temp was nice & warm, but the pool room was freezing! The lobby "bar" didn't allow children under 18 in after 8pm (even though there was not a single person there, and my son was well behaved on a tablet) so we had to visit with our local friends in the lobby. But it is what it is. Also, the parking lot was closed for renovations, so we had to park in the lot behind the hotels lot. That would have been nice to know prior to arrival. Overall, great location if you are going to Mercy, but I wouldn't stay there with my family again.
Stayed 1 night in Jan 2025

10/10 Excellent

Ryan J

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 2 nights in Jan 2025

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Weekend getaway

Very good, front desk was very help with hotel questions and questions about the area
Stayed 1 night in Jan 2025

10/10 Excellent

Breanne

Stayed 3 nights in Dec 2024

8/10 Good

Jennifer

Stayed 1 night in Dec 2024

8/10 Good

Kristina

Stayed 2 nights in Dec 2024

8/10 Good

Stacey

Stayed 1 night in Dec 2024

10/10 Excellent

Victoria

Stayed 1 night in Oct 2024

10/10 Excellent

Sue

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Lisa

Stayed 2 nights in Oct 2024

10/10 Excellent

zachary

Stayed 3 nights in Nov 2024

10/10 Excellent

Rosemary

Stayed 2 nights in Oct 2024

4/10 Poor

Kyle

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed a several Holiday Inns and this was the worst one. Greeting immediately with the parking lot / unloading zone area closed so you had to park across the street. While walking into the hotel it’s not really clear why it’s closed. No construction or anything just conned off. We go to check it, the employee kept speaking with a man off to the side I Spanish who at first you would think was a guest, nope he was someone who worked there and I guess made the food because we were told “if the food sucks, it’s his fault” then continues to speak Spanish to him while checking us in. We get to the room, super muggy and the window does open a little (I get that for safety since we are on a higher floor) but not being able to use the AC since it’s “fall” is nuts. The room is dated. We go for breakfast in the morning, sign says “section closed” yet there is people in the area eating and breakfast still had another hour at this point. We just walked by it since we didn’t have much time to get to what we were doing. I guess we were supposed to be seated but no one was there to do it. Food was ok. This was lower on the per night but I suggest spending the money and staying somewhere else.
Stayed 1 night in Oct 2024

8/10 Good

Jacquie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great. Room was clean and spacious. Breakfast buffet was disappointing. Selection was good but food was not very warm.
Stayed 1 night in Oct 2024

8/10 Good

OLIVER

Liked: Cleanliness, staff & service, property conditions & facilities
Good no complaints
Stayed 2 nights in Oct 2024

10/10 Excellent

Andrea

Stayed 1 night in Sep 2024

6/10 Okay

Jeremy

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

Not great

Parking lot was closed. Had to walk across to a different lot. Was never told when booking
Stayed 1 night in Sep 2024

10/10 Excellent

Vernon

Stayed 1 night in Sep 2024

6/10 Okay

Jessica M

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Parking sucks. Rude bar tender. Room smelled. Pool unavailable due to a party. Should be a time limit even for the kids. It should be free breakfast due to the quality. All other staff were nice, rooms were cleaned and decent room prices
Stayed 2 nights in Sep 2024