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Ramada Tropics Resort & Conf Center by Wyndham Des Moines

3.0 star property

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Photo gallery for Ramada Tropics Resort & Conf Center by Wyndham Des Moines

Indoor pool
Lobby
Free daily continental breakfast
Bar (on property)
Suite, 1 King Bed, Non Smoking, Poolside | Desk, soundproofing, iron/ironing board, free cots/infant beds

Reviews

5.6 out of 10

Popular amenities

  • Room service
  • Bar
  • Housekeeping
  • Pool

Explore the area

View in a map
5000 Merle Hay Rd, Urbandale, IA, 50322
  • Place, Merle Hay Mall
    ‪3 min drive‬
  • Place, Jordan Creek Town Center
    ‪11 min drive‬
  • Place, Casey's Center
    ‪11 min drive‬
  • Airport, Des Moines, IA (DSM-Des Moines Intl.)
    ‪20 min drive‬

Room options

View all photos for Room, 1 King Bed, Non Smoking

Desk, soundproofing, iron/ironing board, free cots/infant beds

Room, 1 King Bed, Non Smoking

  • 19 sq m
  • Sleeps 5
  • 1 King Bed

View all photos for Room, 1 Queen Bed with Sofa bed, Accessible, Poolside (Accessible)

Room amenity

Room, 1 Queen Bed with Sofa bed, Accessible, Poolside (Accessible)

  • 19 sq m
  • Sleeps 5
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking

Deluxe Room, 1 King Bed, Non Smoking | Desk, soundproofing, iron/ironing board, free cots/infant beds

Deluxe Room, 1 King Bed, Non Smoking

  • 28 sq m
  • Sleeps 5
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed, Non Smoking

Deluxe Suite, 1 King Bed, Non Smoking | Desk, soundproofing, iron/ironing board, free cots/infant beds

Deluxe Suite, 1 King Bed, Non Smoking

  • 19 sq m
  • Sleeps 6
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed with Sofa bed, Jetted Tub, Poolside (1 Bedroom)

Desk, soundproofing, iron/ironing board, free cots/infant beds

Deluxe Suite, 1 King Bed with Sofa bed, Jetted Tub, Poolside (1 Bedroom)

  • 19 sq m
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds, Non Smoking

Desk, soundproofing, iron/ironing board, free cots/infant beds

Room, 2 Queen Beds, Non Smoking

  • 19 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking

Desk, soundproofing, iron/ironing board, free cots/infant beds

Deluxe Room, 2 Queen Beds, Non Smoking

  • 19 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Non Smoking, Pool View

Suite, 2 Queen Beds, Non Smoking, Pool View | Desk, soundproofing, iron/ironing board, free cots/infant beds

Suite, 2 Queen Beds, Non Smoking, Pool View

  • 19 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds

View all photos for Room, 1 Queen Bed, Accessible, Non Smoking (Accessible)

Room amenity

Room, 1 Queen Bed, Accessible, Non Smoking (Accessible)

  • 19 sq m
  • Sleeps 5
  • 1 Queen Bed

View all photos for Room, 1 King Bed, Non Smoking

Room, 1 King Bed, Non Smoking | Desk, soundproofing, iron/ironing board, free cots/infant beds

Room, 1 King Bed, Non Smoking

  • 18 sq m
  • Sleeps 5
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Poolside

Desk, soundproofing, iron/ironing board, free cots/infant beds

Deluxe Room, 1 King Bed, Non Smoking, Poolside

  • 19 sq m
  • Sleeps 5
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking, Poolside

Desk, soundproofing, iron/ironing board, free cots/infant beds

Room, 2 Queen Beds, Non Smoking, Poolside

  • 19 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Suite, Multiple Beds, Non Smoking (1 King Bed and 2 Queen Bed)

Suite, Multiple Beds, Non Smoking (1 King Bed and 2 Queen Bed) | Desk, soundproofing, iron/ironing board, free cots/infant beds

Suite, Multiple Beds, Non Smoking (1 King Bed and 2 Queen Bed)

  • 21 sq m
  • 1 bedroom
  • Sleeps 8
  • 1 King Bed and 2 Queen Beds

View all photos for Suite, 1 King Bed, Non Smoking, Poolside

Suite, 1 King Bed, Non Smoking, Poolside | Desk, soundproofing, iron/ironing board, free cots/infant beds

Suite, 1 King Bed, Non Smoking, Poolside

  • 23 sq m
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed

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About this property

Ramada Tropics Resort & Conf Center by Wyndham Des Moines

Family-friendly hotel with water park and free breakfast
A water park, an indoor pool and a restaurant are available at this smoke-free hotel. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a fitness centre, a bar/lounge and a poolside bar are on-site. Housekeeping is available on request.
Ramada Tropics Resort & Conf Center by Wyndham Des Moines offers 166 air-conditioned accommodations with coffee/tea makers and a hairdryer. 37-inch flat-screen televisions come with premium cable channels. Fridges and microwaves are provided. Bathrooms include a shower and complimentary toiletries.

This Urbandale hotel provides complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

An indoor pool and a children's pool are on site. Other recreational amenities include a water park and a fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Ramada Tropics Resort & Conf Center by Wyndham Des Moines. During your stay, you'll be within walking distance of Merle Hay Mall. Free breakfast, free WiFi in public areas and free self-parking are available.
  • Free continental breakfast served daily
  • Free WiFi
  • Free self-parking and Motorhome/coach/lorry parking
  • The restaurant, poolside bar and bar/lounge offer choices for drinking and dining
  • Splash around at the water park with a waterslide or swim in the indoor pool
  • Amenities include a 24-hour business centre, meeting rooms and a conference centre
  • On-site recreation includes a gym
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • 6 minutes by car from Iowa Gold Star Military Museum and 7 minutes from Buccaneer Arena
  • Dogs welcome for a fee
Ramada Tropics Resort & Conf Center by Wyndham Des Moines offers its guests a water park, a waterslide, and an indoor pool. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business centre and meeting rooms. Event space at this hotel measures 10000 square feet (929 square metres) and includes a conference centre. A children's pool, a fitness centre, and a vending machine are also featured at the family-friendly Ramada Tropics Resort & Conf Center by Wyndham Des Moines. Self parking is free.

This Urbandale hotel is smoke free.

Guests are served a free continental breakfast on weekdays from 6:30 AM to 9:00 AM and at the weekend from 7:00 AM to 10:00 AM.
Castaways Grill – On-site restaurant.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available 6:30 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • A bar/lounge
  • A poolside bar
  • A restaurant

Restaurants on site

  • Castaways Grill

Things to do

  • Arcade/game room
  • Children's pool
  • Gym
  • Indoor pool
  • TV in common areas
  • Water park
  • Waterslide

Family friendly

  • Arcade/game room
  • Children's pool
  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms
  • Water park
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (10,000 square foot of space)
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 2 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Local culture and ecosystem education
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 37-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free local calls
  • Heating
  • Iron/ironing board
  • LED lighting
  • Recycling
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 4:00 PM
Early check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed on Tuesday, Wednesday, Thursday, Friday and Saturday:
  • Hot tub

Access methods

Staffed front desk

Pets

  • Pets: USD 20 per pet, per night
  • Only dogs are allowed
  • Maximum 1 (weight limit: 30 lb per pet)
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per day.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 20 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Ramada Tropics
Ramada Tropics Des Moines
Ramada Tropics Resort
Ramada Tropics Resort Des Moines
Tropics Resort
Des Moines Ramada
Ramada Des Moines
Ramada Hotel Des Moines
Ramada Tropics Hotel Des Moines
Ramada Tropics Resort / Conference Center Des Moines Iowa
Ramada Tropics Resort Moines Urbandale
Ramada Tropics Resort Moines
Ramada Tropics Moines Urbandale
Ramada Tropics Moines
Ramada Tropics Resort & Conf Center by Wyndham Des Moines Hotel

Ramada Tropics Resort & Conf Center by Wyndham Des Moines Reviews

Reviews

5.6
Rating 10 - Excellent. 119 out of 664 reviews
Rating 8 - Good. 106 out of 664 reviews
Rating 6 - Okay. 131 out of 664 reviews
Rating 4 - Poor. 124 out of 664 reviews
Rating 2 - Terrible. 184 out of 664 reviews

5.8/10

Cleanliness

6.2/10

Staff & service

6.0/10

Amenities

5.2/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

2/10 Terrible

Zenna, Ottumwa

Stayed 1 night in Sep 2025

8/10 Good

Susan

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities
The main waterpark feature was closed. Had we known this, we may have booked elsewhere as we have a 5 year old child who loves the water features here. This is the second time in the last 12 months that we have stayed here and had problems with Pirates Cove water features being accessible to guests. Also, no continental breakfast on Friday morning? Both of these items were in the online description. Restaurant under new management, again, unable to serve adult beverages. Been coming here once or twice a year for at least 15 years, sad to see it going downhill.
Stayed 1 night in Sep 2025

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

8/10 Good

Lois

Disliked: Staff & service, property conditions & facilities
Just got here. Plan on staying 3 days looks like tgey are quite shorthanded. But very pleansat!
Stayed 1 night in Sep 2025

6/10 Okay

Mike

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

2/10 Terrible

Tayler

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Mold all the way around the pool liner. Short staffed, so some water amenities not able to be used. Dead crickets on the second floor. Overall, Very disappointed.
Stayed 1 night in Aug 2025

10/10 Excellent

Hailey

Liked: Cleanliness, staff & service, property conditions & facilities
Great place for families
Stayed 3 nights in Aug 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

8/10 Good

Morgan Marie

Stay a lot. Wish they would do more with the park
Stayed 1 night in Jul 2025

8/10 Good

Timothy

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Aug 2025

6/10 Okay

Patty

Travelled with family, Travelled with family and small children
Disliked: Amenities
The room we booked was supposed to have a pull out couch but it was just a regular couch. We had to have a kid sleep on the floor. There were no extra blankets, bedding or pillows. Luckily we had one in the car.
Stayed 1 night in Aug 2025

10/10 Excellent

Marlan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool is great, and the staff is always friendly. The rooms are clean and nice too. I thinks its a great hotel for the price! The pool will definitely keep us coming back!
Stayed 1 night in Aug 2025

2/10 Terrible

Walter

Travelled with family
Disliked: Cleanliness, staff & service
I booked a room with a Whirlpool a week in advance. Then showed up to check in and was told that the room was overbooked. They threw a blame to third party booking company which i didn’t believe it is a third party booking company problem, since I booked over a week ago. They could have figure that out way before and let me know. They ended up giving me a different room without whirlpool. When asked them for some discount or some kind of credit since the room i got now is less expensive they told me to reach out to the booking company. Thanks to Expedia they tried to help out on this and still Ramada couldn’t do anything about it. I will never book or stay at this place again.!!!!
Stayed 1 night in Aug 2025

4/10 Poor

Thembeline

Stayed 2 nights in Aug 2025

4/10 Poor

Jessica

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hot tub jets did not work. The room I reserved said it had a couch bed it was just a regular couch. The WiFi or the tv did not work
Stayed 1 night in Aug 2025

6/10 Okay

Yolanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Besides rude people who don't work it the hotel it was very pleasant.
Stayed 4 nights in Aug 2025

4/10 Poor

Rachel

Disliked: Cleanliness, property conditions & facilities, room comfort
It was pretty gross. But a lot of people around us seemed to enjoy it. But i wouldnt go back.
Stayed 1 night in Aug 2025

2/10 Terrible

Matthew

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities

Loads of potential, completely mismanaged.

The initial experience set the standard for the whole stay. We stood there for 20 minutes before we were even acknowledged. It took another 20 to get checked in, and then we found out the pool closed at 9. So that was valuable time we missed out on. Two sections of the pool were closed and there was no one managing the bar area by the pool.. The room itself was in disrepair. The door wouldn't latch without being forced. Thr bathroom door didnt work at all, the shower had black mold all over, there were dents in the drywall and the curtains had holes in them. I could go on further, but there is no point. The breakfast was a complete joke.. half frozen pre-packaged muffins and some cereal. The entire hotel needs to be deep cleaned and repaired, the staff needs retrained or replaced. I would add photos for evidence, but it wont let me upload any.
Stayed 1 night in Aug 2025

10/10 Excellent

Kristie

Stayed 1 night in Aug 2025

6/10 Okay

Johnna

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff was very kind and accommodating, but they are clearly understaffed for the facility’s needs. Shared areas always appeared messy. Room had broken fixtures, worn carpet, very outdated. Breakfast was very limited, cold, and the dining room was dirty. Water park has limited hours during the day. It was fine for the price when we needed a place short notice - we are not a high maintenance family - but would not stay here again.
Stayed 4 nights in Jul 2025

8/10 Good

Terrance

Stayed 4 nights in Aug 2025

10/10 Excellent

monica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Low price for a great place with a lot of amenities.
Stayed 4 nights in Aug 2025

2/10 Terrible

Travis

Disliked: Amenities, property conditions & facilities
Black mold, cold showers, dirty room. Horrible stay.
Stayed 1 night in Aug 2025

4/10 Poor

Sandee

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
The first room had no hot water, smell a order, toilet wasn't bolted down properly. Transferred to another room, bathroom door couldn't close. Wasn't told to request Housekeeping thought it was automatic...
Stayed 6 nights in Aug 2025

4/10 Poor

Roy

Travelled with family
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
Beds were clean and comfortable. Some staff were borderline rude, others wonderful. Not a place for those not traveling with children, esp as noise in the hallway can be loud and the gaps under the doors do not provide much sound barrier. Room doors are very heavy. The pool area was great for kids and they had multiple, attentive lifeguards on duty. I was impressed with their organization and professionalism. The pool was not good for adults who wanted to use the lap pool to get exercise or relax - would be better if that section could be adults only, or have after the 9pm pool-closing access. The multiple access from the parking lot to the rooms was nice so you could park close to your room (it's a big property). The food at Boss's Pizza was good but service is incredibly slow. Probably due to lack of employees as often there was only one person working. Prices were decent. Would we stay there again? Probably not, but it was a good base for while we were in town.
Stayed 7 nights in Aug 2025