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Mercure Hotel Hagen

4.0 star property

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Photo gallery for Mercure Hotel Hagen

Exterior
Property video
Egyptian cotton sheets, premium bedding, desk, laptop workspace
Exterior
Restaurant

Reviews

8.4 out of 10
Very good

Popular amenities

  • Spa
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Gym
  • Breakfast available

Explore the area

View in a map
Wasserloses Tal 4, Hagen, NW, 58093
  • Place, Stadthalle Hagen
    ‪1 min walk‬
  • Place, Osthaus Museum Hagen
    ‪13 min walk‬
  • Place, Theater Hagen
    ‪19 min walk‬
  • Airport, Dortmund (DTM)
    ‪33 min drive‬

Room options

View all photos for Standard Room, 1 Double Bed

Egyptian cotton sheets, premium bedding, desk, laptop workspace

Standard Room, 1 Double Bed

8.0 out of 10
Very good
(18 reviews)
  • 18 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Superior Room, 1 Double Bed with Sofa bed

Superior Room, 1 Double Bed with Sofa bed | Egyptian cotton sheets, premium bedding, desk, laptop workspace

Superior Room, 1 Double Bed with Sofa bed

10.0 out of 10
Exceptional
(3 reviews)
  • 18 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Superior Room, 1 Double Bed

Superior Room, 1 Double Bed | Egyptian cotton sheets, premium bedding, desk, laptop workspace

Superior Room, 1 Double Bed

9.0 out of 10
Wonderful
(4 reviews)
  • 18 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 Single Bed

Standard Room, 1 Single Bed | Egyptian cotton sheets, premium bedding, desk, laptop workspace

Standard Room, 1 Single Bed

9.0 out of 10
Wonderful
(8 reviews)
  • 18 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Standard Twin Room, 2 Single Beds

Egyptian cotton sheets, premium bedding, desk, laptop workspace

Standard Twin Room, 2 Single Beds

10.0 out of 10
Exceptional
(1 review)
  • 18 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

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About this property

Mercure Hotel Hagen

Along with a full-service spa, this smoke-free hotel has a restaurant and a fitness centre. WiFi in public areas is free. Additionally, a bar/lounge, a snack bar/deli and a sauna are on-site. Housekeeping is available on request.
Mercure Hotel Hagen offers 146 accommodations with coffee/tea makers and a hairdryer. Beds feature Egyptian cotton sheets and premium bedding. Flat-screen televisions come with premium satellite channels.

Bathrooms include baths or showers and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Hypo-allergenic bedding, an iron/ironing board and change of towels can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves with a trip to the on-site spa, which has 1 treatment room. Services include Thai massages and massages. The spa is equipped with a sauna. The spa is open daily.
During your stay at Mercure Hotel Hagen, you're just a quick walk from Stadthalle Hagen. Free WiFi in public areas, a full-service spa and a restaurant are available. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Self-parking and Motorhome/coach/lorry parking available for a fee
  • Treat yourself to Thai massages at the spa
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • On-site recreation includes a gym and a sauna
  • Steps from Stadthalle Hagen and 5 minutes on foot from Elbershallen
  • Pets welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
Mercure Hotel Hagen offers its guests a full-service spa, a sauna, and a fitness centre. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Business amenities include a business centre and meeting rooms. A terrace, multilingual staff, and tour/ticket assistance are also featured at the business-friendly Mercure Hotel Hagen. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star Hagen hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:00 AM and at the weekend from 6:30 AM to 11:00 AM.
On-site venue – bar.
On-site venue No. 2 – restaurant. Open selected days.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Covered parking on site (EUR 9 per night; includes in/out privileges)
  • RV/bus/lorry parking (surcharge) on site
  • Limited on-site self parking

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 6:30 AM to 11:00 AM on weekends; EUR 18 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Full-service spa
  • Gym
  • Sauna

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Travel cot

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping on request
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • Terrace
  • Vegetable garden

Full-service spa

  • Sauna
  • Spa open daily
  • Thai massages
  • Treatment room

Accessibility

  • Lift

More

  • 1 building
  • 100% renewable energy
  • 8 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: EUR 15.00 per pet, per night
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 18 per person
  • Covered self-parking fee: EUR 9.00 per night (in/out privileges)
  • Pet fee: EUR 15.00 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property uses some solar energy; some water is reused through a grey water recycling system
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 4 stars.

Property is also known as

Hagen Mercure Hotel
Mercure Hagen
Mercure Hotel Hagen
Mercure Hotel Hagen Hotel
Mercure Hotel Hagen Hagen
Mercure Hotel Hagen Hotel Hagen

Mercure Hotel Hagen Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 236 out of 672 reviews
Rating 8 - Good. 322 out of 672 reviews
Rating 6 - Okay. 78 out of 672 reviews
Rating 4 - Poor. 26 out of 672 reviews
Rating 2 - Terrible. 10 out of 672 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

Reviews

Verified

8/10 Good

David

Liked: Cleanliness, staff & service, amenities
Front desk staff is amazing and very accommodating. The breakfast buffet is very nice.
Stayed 5 nights in Dec 2025
Verified

10/10 Excellent

christian

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable room, hot and healthy breakfast
Stayed 1 night in Nov 2025
Verified

8/10 Good

Noora

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and comfy basic hotel. Enough space and easy to arrive with a car.
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Sylwia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay. Very comfortable room and great service. Fab breakfast
Stayed 1 night in Aug 2024
Verified

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities
Good quality/price ratio
Stayed 9 nights in Aug 2025
Verified

8/10 Good

Tarik

Liked: Cleanliness, staff & service, amenities
.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Tuba

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A pleasant stay! Thanks!
Stayed 3 nights in Dec 2024
Verified

10/10 Excellent

Bjorn

Liked: Staff & service, property conditions & facilities
All great
Stayed 1 night in May 2025
Verified

10/10 Excellent

Souheil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This auto it’s very amazing and it’s very clean the staff in this hotel it’s very professional very good service and there was amazing their rooms it’s very clean and big and the restrooms. It’s also bigs and very clean. Everything has a new in this hotel.
Stayed 2 nights in Nov 2024
Verified

6/10 Okay

Dieter

Liked: Cleanliness, staff & service
Unfortunately our small room was unbearably hot and facing a very busy and noisy street. Our stay in previous years was more pleasant.
Stayed 2 nights in Jun 2023
Verified

6/10 Okay

Friedhelm

Disliked: Cleanliness
Never stay again in this Mercure
Stayed 1 night in Jan 2024
Verified

10/10 Excellent

Fernando P.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nothing top complain

Everything was fine
Stayed 2 nights in Apr 2023
Verified

8/10 Good

Stephan

Liked: Cleanliness, staff & service, property conditions & facilities
F
Stayed 1 night in Sep 2024
Verified

10/10 Excellent

Petra

Liked: Cleanliness, staff & service
The hotel is in a nice part of the city. I enjoyed the choice of breakfast items and eating outside on the terrace. The hotel was clean. The staff were friendly. There are renovations going on but not disruptive, noise wise. Just a little grumble about the foam chip pillow. The hotel was in walking distance of the downtown shopping area. There are also a choice of 3 buses from a stop just outside of the hotel. All 3 buses go to the main train station.
Stayed 5 nights in Jul 2022
Verified

6/10 Okay

Solvej

Liked: Cleanliness, staff & service, property conditions & facilities
The room was so so so warm! No aircon, which we didn't notice during booking. 4 people in a small room on a warm summer night, was almost too much. Also the extra bed (for the kids - 8 and 10 years old), was very hard and uncomfortable. Otherwise the hotel was at a very nice location, close to a cool area with a lot of dining options. The hotel was clean and nice and the breakfast was good.
Stayed 1 night in Jul 2024
Verified

10/10 Excellent

Bjorn

Liked: Staff & service, amenities
Beds are not good
Stayed 3 nights in Jul 2024
Verified

4/10 Poor

Bledar

Disliked: Cleanliness, staff & service, amenities
I was charged extra fee of 8 euros per night despite off been a customer
Stayed 2 nights in Jun 2024
Verified

2/10 Terrible

Sutharsan

Disliked: Staff & service, amenities, property conditions & facilities
This is a 4 Star hotel in Germany, but there are no Air condition in the rooms! We were 16 people and were very disappointed about this on a 4 Star hotel in Germany! Plus, since there are no Air condition in the room, we end up opening the windows and there were lots of noise from outside till 3AM in the morning due to people partying outside! This is very frustrating to see this in Germany! People are smoking right on the main entrance and don’t care that there are people walking into the hotel!
Stayed 1 night in Aug 2024
Verified

8/10 Good

Mike

Liked: Cleanliness
Etwas in die Jahre gekommen aber überaus freundliches und hilfsbereites Personal.
Stayed 3 nights in Feb 2026
Verified

8/10 Good

SANDRA

Liked: Cleanliness, staff & service, amenities
Creo que es un hotel de 3 estrellas. Está bien, pero se nota alguna reforma, pero no es como otros Mercure donde me he
Stayed 1 night in Feb 2026
Verified

8/10 Good

Søren

Liked: Cleanliness, staff & service
Et fint business-hotel, som overordnet lever op til det, man har brug for på en forretningsrejse. Værelset var pænt, rent og funktionelt indrettet, og sengen var god. Fitnesscentret er dog noget mangelfuldt og lever ikke helt op til forventningerne, hvis man gerne vil træne under opholdet. Til gengæld var personalet super søde, meget imødekommende og tydeligt servicemindede, hvilket trækker oplevelsen klart op. Restaurant og morgenmad var udmærket, og parkeringsforholdene var gode. Et solidt valg til forretningsrejser.
Stayed 3 nights in Jan 2026
Verified

8/10 Good

Oscar

Liked: Cleanliness, amenities, property conditions & facilities
Behulpzaam personeel
Stayed 1 night in Dec 2025
Verified

8/10 Good

Ilona

Liked: Cleanliness, staff & service
Wir hatten kein Frühstück
Stayed 1 night in Dec 2025
Verified

8/10 Good

Bertina

Liked: Cleanliness, amenities, property conditions & facilities
Mooie schone kamer, hygiënisch badkamer, fijn dat er ook een waterkoker aanwezig is, weekend fijn verbleven, helaas ontbreekt een klein koelkastje om je drankjes te bewaren.
Stayed 2 nights in Nov 2025
Verified

8/10 Good

Hanne

Liked: Cleanliness, staff & service
Rummet var rent och ganska stort. Personalen var välkomnande och trevlig. Vi stannade endast en natt och hann inte prova något av hotellets erbjudanden.
Stayed 1 night in Nov 2025

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