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Palace Downtown

5.0 star property
VIP Access

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Photo gallery for Palace Downtown

Outdoor pool, open 7:00 AM to 7:00 PM, pool cabanas (surcharge)
View from property
Restaurant
Restaurant
Lobby sitting area

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Spa
  • Room service

Explore the area

View in a map
Sheikh Mohammed Bin Rashed, Boulevard Downtown Dubai, Dubai, Dubai
  • Place, Dubai Mall
    ‪6 min walk‬
  • Place, Burj Khalifa
    ‪6 min walk‬
  • Place, Dubai Fountain
    ‪3 min drive‬
  • Airport, Dubai (DXB-Dubai Intl.)
    ‪11 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Palace Lake View Room

1 bedroom, minibar, in-room safe, blackout curtains

Palace Lake View Room

10.0 out of 10
Exceptional
(1 review)
  • 51 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Palace Suite Lake View

1 bedroom, minibar, in-room safe, blackout curtains

Palace Suite Lake View

10.0 out of 10
Exceptional
(1 review)
  • 105 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite Lake View

1 bedroom, minibar, in-room safe, blackout curtains

Junior Suite Lake View

9.2 out of 10
Wonderful
(7 reviews)
  • 70 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Palace Room, Fountain View

1 bedroom, minibar, in-room safe, blackout curtains

Palace Room, Fountain View

10.0 out of 10
Exceptional
(1 review)
  • 51 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Fountain View Room

1 bedroom, minibar, in-room safe, blackout curtains

Deluxe Fountain View Room

  • Sleeps 2

View all photos for Palace Suite Downtown View

1 bedroom, minibar, in-room safe, blackout curtains

Palace Suite Downtown View

  • Sleeps 2

View all photos for Palace Suite

1 bedroom, minibar, in-room safe, blackout curtains

Palace Suite

  • Sleeps 2

View all photos for Palace Fountain View Room

1 bedroom, minibar, in-room safe, blackout curtains

Palace Fountain View Room

  • Sleeps 2

View all photos for Junior Suite

1 bedroom, minibar, in-room safe, blackout curtains

Junior Suite

  • Sleeps 2

View all photos for Palace Room

1 bedroom, minibar, in-room safe, blackout curtains

Palace Room

  • Sleeps 2

View all photos for Diplomatic Suite Lake View

1 bedroom, minibar, in-room safe, blackout curtains

Diplomatic Suite Lake View

  • Sleeps 2

View all photos for Deluxe Lake View Room

1 bedroom, minibar, in-room safe, blackout curtains

Deluxe Lake View Room

9.4 out of 10
Exceptional
(41 reviews)
  • 51 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Diplomatic Suite with Lake View

Diplomatic Suite with Lake View | 1 bedroom, minibar, in-room safe, blackout curtains

Diplomatic Suite with Lake View

7.4 out of 10
Good
(3 reviews)
  • 105 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room (Fountain View)

1 bedroom, minibar, in-room safe, blackout curtains

Deluxe Room (Fountain View)

9.2 out of 10
Wonderful
(10 reviews)
  • 51 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Palace Suite Fountain View

Palace Suite Fountain View | 1 bedroom, minibar, in-room safe, blackout curtains

Palace Suite Fountain View

7.8 out of 10
Good
(7 reviews)
  • 105 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room

1 bedroom, minibar, in-room safe, blackout curtains

Deluxe Room

  • Sleeps 2

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About this property

Palace Downtown

Luxury Dubai hotel connected to a shopping centre, steps from Dubai Fountain
A full-service spa, an outdoor pool and a restaurant are available at this hotel. Free WiFi in public areas and free valet parking are also provided. Additionally, a health club, a bar/lounge and a poolside bar are on-site.
Palace Downtown offers 242 accommodations with minibars and a safe. Rooms open to balconies. A pillow menu is available. 42-inch LCD televisions come with satellite channels. Bathrooms include a separate bath and shower, bathrobes, slippers and bidets.

This Dubai hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

An outdoor pool and a children's pool are on site. Other recreational amenities include a health club and a sauna.
The on-site spa has massage/treatment rooms. Services include deep-tissue massages, hot stone massages, facials and body wraps. The spa is equipped with a hot tub, a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology.
Our customers tell us that they can't get enough of the helpful staff at Palace Downtown. During your stay, you'll be connected to a shopping centre and just a quick walk from Dubai Mall. Enjoy features like free WiFi in public areas and free valet parking, plus a full-service spa.
  • Free WiFi and wired Internet
  • Free valet parking and self-parking
  • Drinking and dining options include a coffee shop, a restaurant, a poolside bar and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Treat yourself to massages, body treatments or body wraps at the spa
  • Services include a lifeguard on-site, dry cleaning/laundry and a concierge
  • On-site recreation includes a gym, a steam room and a sauna
  • Guests have great things to say about the proximity to shopping and the helpful staff
  • Steps from Dubai Fountain and 6 minutes on foot from Dubai Mall
  • Airport, local-area and shopping centre shuttle service available for a fee
Palace Downtown offers its guests a full-service spa, an outdoor pool, and a health club. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi and wired Internet are free in public spaces.

A business centre, meeting rooms, and limo/town car service are available. Event space at this hotel measures 18299 square feet (1700 square metres) and includes conference space. A children's pool, a sauna, and spa services are also featured at the luxury Palace Downtown. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 5-star Dubai hotel.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:00 AM.
Palace Downtown has a restaurant on site.
24-hour room service is available.

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: AED 160 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Children's pool
  • Full-service spa
  • Health club
  • Library
  • Outdoor pool
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • Children's pool
  • Laundry facilities
  • Lifeguards on site
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 18,299 square feet of conference space
  • Business centre
  • Meeting rooms

Outdoors

  • On a lake
  • On the boardwalk/promenade
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Spa treatment rooms
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Lift (110 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift

More

  • At least 80% lighting from LEDs
  • Banquet hall
  • Built in 2007
  • Designated smoking areas
  • Double-glazed windows
  • Lifeguards
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 42-inch LCD TV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Check-in is 2 PM on December 31 to avoid temporary road closures.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 4 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for AED 350.0 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AED 500 per night
  • A tax is imposed by the city: AED 20.00 per accommodation, per night
    • A tourism fee is imposed by the city and collected at the property. The fee is AED 20.00 for the first bedroom per night, and increases by AED 20.00 per night for each additional bedroom.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately AED 160 per person
  • Airport shuttle fee: AED 400 per vehicle (one-way, maximum occupancy 3)
  • Rollaway bed fee: AED 350.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Palace Downtown offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.
Property Registration Number 588614
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 7:00 AM to 7:00 PM
  • One child aged 4 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Dubai Downtown Palace
Palace Downtown Dubai
Palace Dubai Downtown
Palace Hotel Dubai Downtown
Palace The Old Town Dubai
The Palace Old Town
The Palace The Old Town Hotel Dubai
Palace Downtown Dubai Hotel
Palace Downtown Hotel
The Palace Downtown Dubai
Palace Downtown Hotel
Hotel Palace Downtown Dubai
Dubai Palace Downtown Hotel
Hotel Palace Downtown
Palace Downtown Dubai
The Palace Downtown Dubai
Palace Hotel
Palace
Palace Downtown Hotel
Palace Downtown Dubai
Palace Downtown Hotel Dubai

Reviews

Palace Downtown Reviews

9.4

Exceptional

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness
Rating 10 - Excellent. 799 out of 1002 reviews
Rating 8 - Good. 132 out of 1002 reviews
Rating 6 - Okay. 39 out of 1002 reviews
Rating 4 - Poor. 11 out of 1002 reviews
Rating 2 - Terrible. 21 out of 1002 reviews

Reviews

10/10 Excellent

Alexandre

Travelled with partner
Liked: Amenities
The only thing I can think of is how the staff is incredible.
Stayed 1 night in Aug 2025

2/10 Terrible

Krishnaveni

Disliked: Cleanliness, staff & service, property conditions & facilities
It’s worst experience they didn’t have fountain view and it’s under construction but still they charge double the price of normal room just for fountain view
Stayed 1 night in Jul 2025

6/10 Okay

Roland

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great hotel/staff and location, strange when you book for 3 persons, you get a roll away bed and also the big fountain isn’t working, that was one of the reasons to book this specific hotel, but never mentioned by the booking, you only see nice pictures of it.
Stayed 4 nights in Jul 2025

10/10 Excellent

Hiba Ghassan, Dubai

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved everything about our stay, from the beautiful scent the moment you walk in, to the impeccable service. The staff are extremely professional, from the valet to the reception, beach and restaurants. We enjoyed the food (breakfast and dinner) at their terrace too, despite the heat. The pool is amazing, super clean and quiet. The drinks were served to perfection.
Stayed 2 nights in Jul 2025

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

NEEMA

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel Great location
Stayed 1 night in Jul 2025

10/10 Excellent

NEEMA

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning architecture with a perfect blend of traditional Arabian design and modern luxury. The atmosphere was peaceful and luxurious, ideal for a relaxing family gateaway.
Stayed 2 nights in Jul 2025

10/10 Excellent

Elena

Stayed 3 nights in Jul 2025

10/10 Excellent

Layden, Miami

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in May 2025

10/10 Excellent

Amina

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Staff were friendly and approachable. Thank you for making our honeymoon memorable. My husband and I appreciate it and had a great time. Hope to come back again!
Stayed 6 nights in Jun 2025

10/10 Excellent

PAUL

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love my stay
Stayed 1 night in Jun 2025

10/10 Excellent

Amaray

Liked: Cleanliness, staff & service, property conditions & facilities
The best place
Stayed 9 nights in Jun 2025

8/10 Good

Cristy, PITTSBURGH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is amazing. It is beautiful and very well equipped for a comfortable stay. The pool is fantastic and very relaxing after the heat of Dubai. I highly recommend staying here. The staff are wonderful from check-in to departure. They were very attentive. The only challenge was on my first day, I had my do not disturb hanger on the door and I received a call from housekeeping which woke me up as I was trying to adjust to the time difference. When I ordered food later that day, housekeeping took that as a sign to also come in and suddenly I had five people in my room all at once when I didn’t want them there. I was also persistently asked for a review to the point that they even brought in a QR code for me to scan. It felt pushy and distasteful for this quality of hotel.
Stayed 3 nights in Jun 2025

10/10 Excellent

Marwa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel and the staff were very accomodating. The cleaners were also very good they made sure everything was always done and organised. We loved this hotel we will definitely love to stay again. Breakfast is the best ive ever had
Stayed 4 nights in Jun 2025

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel, right near the Dubai mall and close to many great places to visit! Gorgeous pool and hotel.
Stayed 2 nights in Jun 2025

2/10 Terrible

Akshay

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Awful
Stayed 2 nights in Jun 2025

10/10 Excellent

Deepak

Stayed 4 nights in May 2025

10/10 Excellent

Moutaz, Mississauga

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
was noisy of the work is going on at Dubai fountain
Stayed 1 night in May 2025

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
A very beautiful property facing the Burj Khalifa. The mall was within walking distance even in the heat. The fountains out back were under construction which we did not know prior to making reservations but the hotel upgraded us to an incredible suite to make our stay special and memorable. The staff was super kind and helpful for everything from sending out our laundry to coordinating taxis to our destinations.
Stayed 4 nights in Apr 2025

10/10 Excellent

DANIEL, Nashua

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Expensive for dinner but otherwise wonderful.
Stayed 1 night in May 2025

10/10 Excellent

Renata

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Penny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Palace Downtown Dubai

Best hotel ever. Everything was perfect!! Staff are so helpful and nothing is too much trouble. The location is fantastic. 2 minute walk to the Dubai Mall which was extremely convenient. Would highly recommend this hotel
Stayed 4 nights in May 2025

6/10 Okay

Lily

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The hotel was beautiful and the amenities were great. However, when I checked into my room, the bathroom floor was wet and there was hair in the bathtub and on the sink. The shower was also wet, and several amenities—such as soap, a toothbrush, and cotton pads—were missing. I brought this to the attention of the manager, Wassim, and it was resolved within a few hours. Still, the bathroom was not clean upon my arrival, which was disappointing.
Stayed 2 nights in Apr 2025

2/10 Terrible

Erika

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I am pretty disappointed with this property. I spent a grip of money to stay at this 5 star resort and I left a Christian Dior shoe at the property in the room. I know exactly where I left it. I tried for 3 days for call the hotel, no answer. My sister even went down to the hotel as I was already out of the country and they were super unhelpful. It's literally an $800 shoe that no one could help me find. I know they found it. I won't be coming back because of the lack of respect for my time or money after I left the property.
Stayed 4 nights in May 2025

10/10 Excellent

Sadia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location and ambience of the hotel with an old world charm whilst keeping a very modern approach to service is a great example of exceptional hospitality.
Stayed 1 night in Jan 2025