Sofitel Dubai The Palm Resort & Spa

5.0 star property
VIP Access

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Photo gallery for Sofitel Dubai The Palm Resort & Spa

5 outdoor pools, open 9:00 AM to 6:00 PM, pool cabanas (surcharge)
1 bedroom, Egyptian cotton sheets, premium bedding, minibar
View from room
7 restaurants, breakfast, lunch, dinner served; international cuisine
7 restaurants, breakfast, lunch, dinner served; international cuisine

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Pool
  • Room service
  • Spa

Explore the area

View in a map
East Crescent Road, Dubai, 55558
  • Aquaventure
    ‪3 min drive‬
  • Marina Beach
    ‪18 min drive‬
  • Burj Al Arab
    ‪21 min drive‬
  • Dubai (DXB-Dubai Intl.)
    ‪39 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members

Room options

Signature Suite, 1 King Bed with Sofa bed, Sea View (1 bedroom - Palm), Adults Only

9.6 out of 10
Exceptional
(4 reviews)
  • 85 sq m
  • 1 bedroom
  • Beach view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Classic Room

9.4 out of 10
Exceptional
(9 reviews)
  • 44 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

Deluxe Villa, 3 Bedrooms, Private Pool, Beachside (Beach)

  • 491 sq m
  • 3 bedrooms
  • Beach view
  • Sleeps 6
  • 1 King Bed and 2 Single Beds

Family Apartment, 2 Bedrooms, Kitchen, Sea View

9.8 out of 10
Exceptional
(7 reviews)
  • 135 sq m
  • 2 bedrooms
  • Sea view
  • Sleeps 5
  • 1 King Bed and 2 Single Beds

Luxury Room, 1 King Bed, Balcony (Palm View)

9.0 out of 10
Wonderful
(22 reviews)
  • 44 sq m
  • Sleeps 3
  • 1 King Bed

Junior Suite, 1 King Bed with Sofa bed, Balcony (Club Access)

7.8 out of 10
Good
(6 reviews)
  • 60 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Family Apartment, 1 King Bed with Sofa bed, Kitchen, Resort View (2 Bedrooms)

10.0 out of 10
Exceptional
(2 reviews)
  • 135 sq m
  • 2 bedrooms
  • Resort view
  • Sleeps 5
  • 1 King Bed and 1 Single Sofa Bed

Junior Suite, 1 King Bed with Sofa bed, Balcony, Sea View (Club Access)

9.2 out of 10
Wonderful
(10 reviews)
  • 60 sq m
  • 1 bedroom
  • Sea view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Villa, 4 Bedrooms, Private Pool, Beachside (Eden)

  • 742 sq m
  • 4 bedrooms
  • Beach view
  • Sleeps 8
  • 3 King Beds and 1 Large Single Bed

Signature Suite, 1 King Bed with Sofa bed, Resort View (1 bedroom - Palm), Adults Only

10.0 out of 10
Exceptional
(1 review)
  • 85 sq m
  • 1 bedroom
  • Beach view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Luxury Twin Room, 2 Single Beds, Balcony (Palm View)

9.0 out of 10
Wonderful
(7 reviews)
  • 44 sq m
  • Sleeps 3
  • 2 Single Beds

Luxury Room, 1 King Bed, Balcony, Sea View

8.4 out of 10
Very good
(25 reviews)
  • 44 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

Club Suite, 1 King Bed with Sofa bed, Club lounge access, Sea View (Prestige)

8.4 out of 10
Very good
(7 reviews)
  • 85 sq m
  • 1 bedroom
  • Sea view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Family Apartment, 1 Bedroom, Kitchen, Sea View

10.0 out of 10
Exceptional
(7 reviews)
  • 75 sq m
  • 1 bedroom
  • Sea view
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

Club Suite, 2 Bedrooms, Club lounge access, Sea View (Opera)

10.0 out of 10
Exceptional
(4 reviews)
  • 125 sq m
  • 2 bedrooms
  • Sea view
  • Sleeps 5
  • 2 King Beds

Suite, 4 Bedrooms, Terrace (The Palm)

  • 451 sq m
  • 4 bedrooms
  • Beach view
  • Sleeps 9
  • 3 King Beds and 1 Large Single Bed

Family Apartment, 1 Bedroom, Kitchen, Resort View

8.6 out of 10
Excellent
(4 reviews)
  • 76 sq m
  • 1 bedroom
  • Resort view
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

Deluxe Villa, 4 Bedrooms, Private Pool, Beachside (Palm)

  • 742 sq m
  • 4 bedrooms
  • Beach view
  • Sleeps 8
  • 1 King Bed and 3 Large Single Beds

Deluxe Villa, 4 Bedrooms, Private Pool, Beachside (Riviera)

  • 742 sq m
  • 4 bedrooms
  • Beach view
  • Sleeps 8
  • 3 King Beds and 1 Large Single Bed

Similar properties

About this property

Sofitel Dubai The Palm Resort & Spa

Luxury resort on the beach, with 5 outdoor pools
Catch some rays on Sofitel Dubai The Palm Resort & Spa's private white sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the resort's 7 restaurants. Housekeeping is available on request.
Sofitel Dubai The Palm Resort & Spa offers 546 accommodations with iPod docking stations and minibars. Beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. 40-inch flat-screen televisions come with satellite channels. Bathrooms include a separate bath and shower with a rainfall showerhead, bathrobes, slippers and bidets.

This Dubai resort provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and safes. Additionally, rooms include complimentary bottles of water and a hairdryer. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

A private beach, an outdoor tennis court and a marina are featured at the resort. 5 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 28 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Our customers tell us that they can't get enough of the helpful staff at Sofitel Dubai The Palm Resort & Spa. During your stay, you're just a quick walk from Palm Islands. Enjoy features like free WiFi in public areas, free valet parking and a free shopping centre shuttle.
  • Free WiFi
  • Free valet parking and self-parking
  • Enjoy international cuisine at Manava, one of the property's 7 restaurants and 6 bars/lounges
  • Buffet breakfast served daily for a fee
  • Splash around at the waterslide or swim in the 5 outdoor pools
  • Indulge with body scrubs, manicures and pedicures or hydrotherapy at the spa
  • Services include babysitting, a free children's club and a lifeguard on-site
  • On-site recreation includes a private beach, an outdoor tennis court and a gym
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • Steps from Palm Islands and a 4-minute drive from Aquaventure
  • Free shopping centre shuttle service
Step outside to unwind on the white sand beach. Spend the day at the beach and work on your tan in the sunloungers (chaise longues) or kick back in the shade with complimentary cabanas and umbrellas. At Sofitel Dubai The Palm Resort & Spa, you can cool off in one of the 5 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 7 restaurants on site, along with a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 poolside bars and 6 bars/lounges. Public spaces have free WiFi. This luxury resort also offers a complimentary children's club, a children's pool and outdoor tennis courts. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 5-star Dubai resort.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.
Manava – This buffet restaurant specialises in international cuisine and serves breakfast, brunch, lunch and dinner. Guests can enjoy al fresco dining (weather permitting).
Laguna Lounge – On-site theme restaurant. Open daily.
Porterhouse Grill – This steakhouse specialises in international cuisine and only serves dinner. Guests can enjoy al fresco dining (weather permitting). Open daily.
Moana – Overlooking the pool, this fine-dining restaurant specialises in seafood and serves lunch and dinner. Guests can enjoy al fresco dining (weather permitting). Open daily.
24-hour room service is available.

Awards and affiliations

Eco-certified property
This property participates in Green Globe – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle (surcharge)
  • Free shopping centre shuttle
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: AED 155 for adults and AED 77.50 for children
  • 2 poolside bars
  • 6 bars/lounges
  • 7 restaurants
  • A beach bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Laguna Lounge
  • Manava
  • Moana
  • Porterhouse Grill

Things to do

  • 5 outdoor pools
  • Arcade/game room
  • Bicycle rentals
  • Billiards/pool table
  • Boat tours
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gym
  • Kayaking
  • Library
  • Outdoor tennis court
  • Playground
  • Rowing/canoeing
  • Sailing
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkelling
  • Steam room
  • Waterslide
  • Yoga classes

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised activities for children
  • In-room babysitting
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Trampoline
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 9 meeting rooms
  • Business centre
  • Conference centre (13,153 square foot of space)

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • Marina
  • On a private beach
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • 28 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Hardwood flooring in room
  • Lift
  • Tile flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 100% renewable energy
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Lifeguards
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Egyptian cotton sheets
  • Pillow menu

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with satellite channels
  • IPod dock

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Sofitel Dubai The Palm Resort & Spa

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child aged 11 years old or younger stays free per registered adult when using existing bedding.
  • Rollaway/extra beds are available for AED 368.0 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AED 500.00
  • New Year's Eve (31 December) Gala Dinner per adult: AED 2200
  • New Year's Eve (31 December) Gala Dinner per child: AED 1400 (from 6 to 18 years old)
  • A tax is imposed by the city: AED 20.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately AED 155 for adults and from AED 77.50 for children
  • Airport shuttle fee: AED 350 per vehicle (return)
  • Rollaway bed fee: AED 368.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property uses solar energy, plus a grey water recycling system
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
UAE residents must present a valid passport Emirates ID upon check-in; a driver's license is not accepted.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 9:00 AM to 6:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • One child aged 11 years old or younger stays free per registered adult in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Dubai Palm Resort
Dubai Palm Sofitel
Sofitel Dubai Palm
Sofitel Dubai Palm Resort
Sofitel Resort
Sofitel Palm Resort
Sofitel Palm
Sofitel Dubai The Palm Resort Spa
Sofitel Dubai The Palm & Dubai
Sofitel Dubai The Palm Resort & Spa Dubai
Sofitel Dubai The Palm Resort & Spa Resort
Sofitel Dubai The Palm Resort & Spa Resort Dubai

Sofitel Dubai The Palm Resort & Spa Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 814 out of 1103 reviews
Rating 8 - Good. 171 out of 1103 reviews
Rating 6 - Okay. 59 out of 1103 reviews
Rating 4 - Poor. 31 out of 1103 reviews
Rating 2 - Terrible. 28 out of 1103 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Kathryn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at this Hotel are what makes it special .
Stayed 8 nights in Aug 2025

10/10 Excellent

Sarminder, Chelmsford

Stayed 6 nights in May 2025

10/10 Excellent

emma

Stayed 5 nights in Jun 2025

10/10 Excellent

Abed Alnaser

Stayed 1 night in May 2025

4/10 Poor

Stephanie

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
I wouldn’t return to this hotel, the breakfast is very poor by Dubai standards and very limited. The main buffet area was frantic and it was very difficult just to get a coffee once seated, I had to chase after people to get a coffee ordered, food in general wasn’t great and poorly communicated to guests what exactly was available. The premium lounge was underwhelming however the staff were very pleasant in there. In general the hotel is very tired and the sunloungers were often covered in bird poo and it’s the kind of hotel where people reserve sun beds at 8am and don’t sit on them all day. I don’t understand why hotels continually allow this. Seating around the main pool is very limited and unfortunately due to the time of year (heat) the beach isn’t really an option for us with kids as the cold pool is much more appealing for them than the hot sea. It wasn’t really the luxury hotel shown on the pictures and in comparison to the likes of Atlantis it really falls short. Considering the week in May we travelled the Atlantis only cost a little more than what we paid for the Sofitel and it was no where near as good. Lesson learnt!
Stayed 7 nights in May 2025

10/10 Excellent

Michael Adam

Stayed 6 nights in May 2025

10/10 Excellent

Anne-marie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in May 2025

4/10 Poor

Simon

Travelled with family
Liked: Cleanliness, staff & service, amenities
Facilities as you would expect but too many basics of service were poor. Starting with extremely poor check in experience then too many minor issues needing fixing in the room. Well below the standard of true 5 star.
Stayed 8 nights in May 2025

10/10 Excellent

Hasan

Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely perfect in every way, only suggestion is evening entertainment was non existent for children after 8pm.
Stayed 5 nights in May 2025

10/10 Excellent

Lily

Stayed 3 nights in May 2025

10/10 Excellent

Baljit

Stayed 6 nights in May 2025

10/10 Excellent

Victoria

Stayed 10 nights in May 2025

10/10 Excellent

Anastasi

Travelled with family
Liked: Amenities, property conditions & facilities
Fantastic hotel and a great stay. Only things that were negative were at the weekend. It is super busy with external visitors and you can’t find anywhere around the pool. Also, the cleaning team would often forget towels and replacing toiletries.
Stayed 7 nights in May 2025

8/10 Good

Mehmet Yetkin

Travelled with family
Liked: Staff & service, property conditions & facilities
We have faced some issues but Many thanks to Front office manager Nathalie V. For her effort to solve our problems during our stay.
Stayed 4 nights in May 2025

6/10 Okay

vicki

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
This is the second time at this hotel so was very excited to be coming back. The hotel its self is stunning. We were checked in and sat around the pool until our room was ready. We were taken to our room on the first floor and I was extremely disappointed as couldn’t see the palm view at all. I rang reception but after waiting 30 mins decided to go downstairs to reception. I explained how the view wasn’t there and had stayed in a palm view room last year and the view was stunning. I asked if they had another room with a better view. The reception staff were rude, two of them talking amongst themselves and I was told different things by each one. Eventually I was told another room was possible but wouldn’t be until 4-5pm as they were waiting for people to check out. This was fine by us as we were just sat at the pool. We were told to leave our bags in the first room and they would move them and message when they room was ready. At 17.10 I ended up messaging the app myself and the communication was terrible. Our 2nd room had been ready for a while but no one had said, we waited a while to get the key and when we got to our room our bags weren’t there! Not the best way to start a birthday trip. The room was lovely tho and the view was amazing
Stayed 3 nights in May 2025

10/10 Excellent

Trim Donnell

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean, staff exceptional in appearance, attitude and duties. A special mention to Omar our Signature Suites Concierge and Emmauel who made our stay extra special, along with the restaurant manager of Porter House.
Stayed 6 nights in May 2025

10/10 Excellent

Hussain

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 pools the beach the breaki amazing well done guys
Stayed 2 nights in May 2025

10/10 Excellent

Carly

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Another incredible stay at Sofitel Dubai The Palm. All the staff go above and beyond to make a truly special experience. The resort is a tranquil retreat and everything to a high standard. Can’t wait to go back again next year
Stayed 7 nights in May 2025

2/10 Terrible

Rafael

Stayed 7 nights in May 2025

10/10 Excellent

Anastasiya

Stayed 5 nights in May 2025

6/10 Okay

Abdullah Mosfer

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
In general, it’s great place. The worst thing in the hotel is service, the manager he’s acting like a president and hard to meet if you have complaints and he’s not willing to meet with you. Room service average waiting time for any item request between 30-60 minutes. I think they need to reconsider the service process and management skills!
Stayed 3 nights in May 2025

6/10 Okay

Raju

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Visited this resort back in 2019 so thought give it another try as we really liked it previously. Standards have dropped quiet significantly since then. The staff turnover, the dated buildings and rooms have not been updated. They use bose soumd system in rooms which are very dated, i mean using the old iphone connections (iphone 3/4). My pre-requisites were not met and the food quality has somewhat dropped apart from the desert options. We had half board this time around and this is what got to me the most as paying significantly extra, we were very limited in options on menu at certain restuarants were you have to pay extra for the good stuff or stick to the buffet restuarant which you would not really like to have every day. The issue i had was drinks/water. Breakfast they offered it complimentary however for lunch and dinner no water or drinks included so you have to pay extra (expensive) just to get some fluids. The least they could have done was offer water for free. If they can do it at breakfast why not for lunch/dinner? Being generous giving it a 3* to be honest. Was not happy with the second return. With the price you pay, just look into other options. Overall outfoor space of the resort was nice. Kids club was poor compared to others i’ve been to. Many restrictions in place. Free shuttle offered to emirates mall however timings are poor.
Stayed 6 nights in May 2025

10/10 Excellent

Bilal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay here, brilliant hotel, very nice beach, delicious dining options and attentive service. I was a VIP Expedia member but didn’t receive a room upgrade, despite seeing there was availability on Expedia for the duration of my stay. Apart from that, it was a very nice hotel and would visit again.
Stayed 6 nights in May 2025

10/10 Excellent

Tomasz

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great
Stayed 4 nights in May 2025

10/10 Excellent

Amritpal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious, friendly staff and a wonderful time.
Stayed 5 nights in May 2025