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Holiday Inn Express & Suites West Edmonton - Mall Area by IHG

2.5 star property

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Photo gallery for Holiday Inn Express & Suites West Edmonton - Mall Area by IHG

Exterior
Property preview
Free daily continental breakfast
Exterior
Indoor pool

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • 24/7 front desk

Explore the area

View in a map
18520 100 Avenue Northwest, Building 2, Edmonton, AB, T5S 0K6
  • Place, West Edmonton Mall
    ‪3 min drive‬
  • Place, Fantasyland
    ‪3 min drive‬
  • Place, University of Alberta
    ‪13 min drive‬
  • Airport, Edmonton, AB (YEG-Edmonton Intl.)
    ‪33 min drive‬

Room options

View all photos for Room (Specialty)

In-room safe, desk, blackout curtains, soundproofing

Room (Specialty)

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

View all photos for Standard Room

Standard Room | In-room safe, desk, blackout curtains, soundproofing

Standard Room

10.0 out of 10
Exceptional
(12 reviews)
  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds

View all photos for Standard Room, 1 King Bed (Walk-In Shower)

Standard Room, 1 King Bed (Walk-In Shower) | In-room safe, desk, blackout curtains, soundproofing

Standard Room, 1 King Bed (Walk-In Shower)

9.8 out of 10
Exceptional
(16 reviews)
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | In-room safe, desk, blackout curtains, soundproofing

Standard Room, 2 Queen Beds

9.4 out of 10
Exceptional
(130 reviews)
  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, Multiple Beds, Accessible (Communications, Roll-In Shower)

In-room safe, desk, blackout curtains, soundproofing

Suite, Multiple Beds, Accessible (Communications, Roll-In Shower)

8.6 out of 10
Excellent
(20 reviews)
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds

In-room safe, desk, blackout curtains, soundproofing

Suite, Multiple Beds

9.2 out of 10
Wonderful
(60 reviews)
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed, Jetted Tub

Suite, 1 King Bed, Jetted Tub | In-room safe, desk, blackout curtains, soundproofing

Suite, 1 King Bed, Jetted Tub

9.2 out of 10
Wonderful
(20 reviews)
  • 38 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed (Walk-In Shower)

Suite, 1 King Bed (Walk-In Shower) | In-room safe, desk, blackout curtains, soundproofing

Suite, 1 King Bed (Walk-In Shower)

9.6 out of 10
Exceptional
(47 reviews)
  • 33 sq m
  • Sleeps 4
  • 1 King Bed

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About this property

Holiday Inn Express & Suites West Edmonton - Mall Area by IHG

Hotel with free breakfast, near West Edmonton Mall
Along with an indoor pool, this smoke-free hotel has a fitness centre and Access to hot tub. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Additionally, coffee/tea in a common area, a business centre and dry cleaning are on-site.
Holiday Inn Express & Suites West Edmonton - Mall Area by IHG offers 137 air-conditioned accommodations with MP3 docking stations and a safe. A pillow menu is available. Cable televisions are provided. Guests can make use of the in-room fridges, microwaves and coffee/tea makers. Bathrooms include complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

An indoor pool and Access to hot tub are on site. Other recreational amenities include a fitness centre.

Children aged under 16 years old are not allowed in the swimming pool, fitness facility or hot tub without adult supervision.

Our customers tell us that they can't get enough of the free breakfast at Holiday Inn Express & Suites West Edmonton - Mall Area by IHG. During your stay, you'll be close to West Edmonton Mall. Features include free WiFi in public areas and free self-parking, plus an indoor pool.
  • Free continental breakfast served daily
  • Free WiFi
  • Free self-parking and Motorhome/coach/lorry parking
  • Take a swim in the indoor pool or soak in the hot tub
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • On-site recreation includes a gym
  • Guests have great things to say about the clean guestrooms and the breakfast
  • Just a 3-minute drive from West Edmonton Mall and 7 minutes from TELUS World of Science-Edmonton
Holiday Inn Express & Suites West Edmonton - Mall Area by IHG offers its guests an indoor pool, Access to hot tub, and a fitness centre. A computer station is on site and WiFi is free in public spaces. Business amenities include a business centre and meeting rooms. Free breakfast is available daily. A vending machine, an arcade/games room, and gift shops/newsstands are also featured at the business-friendly Holiday Inn Express & Suites West Edmonton - Mall Area by IHG. Free self parking is available.

This Edmonton hotel is smoke free.

Guests are served a free continental breakfast on weekdays from 6:30 AM to 9:30 AM and at the weekend from 7:00 AM to 10:00 AM.

Awards and affiliations

Eco-certified property
This property participates in Green Key Global – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free secured, covered self parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • Arcade/game room
  • Gym
  • Hot tub
  • Indoor pool
  • TV in common areas

Family friendly

  • Arcade/game room
  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 4 floors
  • Banquet hall
  • Built in 2017
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 48-inch TV with cable channels
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Free local calls
  • Heating
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 4 children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 4 children aged 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express West Edmonton Mall Area Hotel
Holiday Inn Express West Edmonton Mall Area
Holiday Inn Exp Stes W At Mall
Holiday Inn Express Suites West Edmonton Mall Area
Holiday Inn Express Suites West Edmonton Mall Area by IHG
Holiday Inn Express Suites West Edmonton Mall Area an IHG Hotel

Holiday Inn Express & Suites West Edmonton - Mall Area by IHG Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 906 out of 1399 reviews
Rating 8 - Good. 339 out of 1399 reviews
Rating 6 - Okay. 80 out of 1399 reviews
Rating 4 - Poor. 31 out of 1399 reviews
Rating 2 - Terrible. 43 out of 1399 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
The bed was comfortable and enjoyed coffee in the morning
Stayed 9 nights in Jul 2025

8/10 Good

Lana

Travelled with family
Liked: Cleanliness, staff & service, amenities
Rooms are clean but not sound proof as advertised. Pool area is smaller than it looks in photos and hot tub jets didn’t work. Hotel customer service was fantastic and overall enjoyed our stay. Complimentary breakfast was a fabulous addition especially with kids.
Stayed 3 nights in Jul 2025

10/10 Excellent

Amy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and room!
Stayed 1 night in Aug 2025

10/10 Excellent

Kristie

Liked: Cleanliness, staff & service, property conditions & facilities
Thank you
Stayed 3 nights in Jul 2025

10/10 Excellent

Christine

Stayed 2 nights in Jul 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a nice place. Very clean.
Stayed 3 nights in Jul 2025

10/10 Excellent

Bertha

Liked: Cleanliness, staff & service, property conditions & facilities
All of the above.
Stayed 4 nights in Jul 2025

10/10 Excellent

Erica

Stayed 3 nights in Jul 2025

8/10 Good

Dennis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

8/10 Good

Scott

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, clean hotel
Stayed 1 night in Jul 2025

10/10 Excellent

Ronny Paul

Stayed 3 nights in Jul 2025

8/10 Good

Brenda, Severn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Free breakfast There is no restaurant They take money off your credit card for a security deposit? I have never experienced that before. I would not stay again, because there is no restaurant.
Stayed 4 nights in Jul 2025

8/10 Good

nguyen khanh

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 2 nights in Jul 2025

6/10 Okay

Brad

Stayed 1 night in Jul 2025

10/10 Excellent

Mike

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay very clean
Stayed 2 nights in Jul 2025

8/10 Good

Elmar

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Breakfast was Excellent. Room were alwats cleaned. Request was granted
Stayed 2 nights in Jul 2025

10/10 Excellent

Wendy

Travelled with family, Travelled with group
Liked: Amenities
Wonderful
Stayed 1 night in Jul 2025

10/10 Excellent

Pat

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the breakfast selections! Very convenient location for our plans. However, being on a one way street made for some circuitous routes back at the end of the day. We were missed one day for garbage pickup and towel refresh. But this did not affect our opinion overall. We would stay again
Stayed 4 nights in Jul 2025

10/10 Excellent

Luis

Stayed 1 night in Jul 2025

6/10 Okay

Harjee

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Jul 2025

10/10 Excellent

Geneveive, Vancouver

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Holiday Inn Express & Suites West-Edmonton Mall Area by IHG, is a good option for a hotel stay especially if you want to be near the mall, easy access to transportation (Uber), and for a good price, My family and I enjoyed and were satisfied with our stay. Firstly, the Hotel and rooms were clean, the front desk and staff were friendly and very helpful, Not to mention there free complimentary breakfast, simple but helps you begin your day, And if you wanted to stay at the hotel or did not want to go so far, there was a good amount of things to do inside the hotel as it consisted a fairly sized pool, weight room, and arcade/game area, And a grocery chain and some restaurants are also nearby walking distance. Overall, Holiday Inn by IHG is a great pick for a hotel to stay at during you visit at Edmonton, and I highly recommend it as I would love to bring my family back here the next time we visit.
Stayed 2 nights in Jul 2025

6/10 Okay

Barry

Liked: Staff & service
Stayed 1 night in Jul 2025

8/10 Good

Lawrence, Vanderhoof

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good hotel with all the basics. Relatively close to West Edmonton mall.
Stayed 1 night in Jul 2025

10/10 Excellent

Kiana

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed our stay. Big room, fit 5 people no problem. I forgot my jacket at the hotel and the staff were honest and put it aside for me to come get at a later time
Stayed 1 night in Jul 2025