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SureStay Hotel by Best Western Bardstown General Nelson

2.5 star property

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Photo gallery for SureStay Hotel by Best Western Bardstown General Nelson

A hotel with a large parking lot, a welcoming sign, and a horse statue in front.
A hotel room with a large bed, a desk, a chair, a mirror, and a bathroom door.
A reception area with a wooden reception desk, a fireplace, and a sign welcoming guests to General Nelson.
A hotel lobby with a reception desk, a computer setup, a fireplace, and a stone wall.
A covered patio with wooden flooring, metal chairs, and tables.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Business services

Explore the area

View in a map
411 West Stephen Foster Ave, Bardstown, KY, 40004
  • Place, Spalding Hall
    ‪3 min walk‬
  • Place, Bardstown Art Gallery
    ‪5 min walk‬
  • Place, My Old Kentucky Home State Park
    ‪14 min walk‬
  • Airport, Louisville, KY (SDF-Louisville Intl.)
    ‪43 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Accessible, Bathtub

A hotel room with two beds, a wooden headboard, a desk, and a television.

Standard Room, 2 Queen Beds, Accessible, Bathtub

10.0 out of 10
Exceptional
(3 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

A hotel room with a bed, a desk, a chair, a TV, and a window with curtains.

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

9.0 out of 10
Wonderful
(19 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

A hotel room with two beds, a desk, and a chair.

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

9.2 out of 10
Wonderful
(45 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

A hotel room with a bed, a desk with a chair, a television, a refrigerator, a microwave, and a small table.

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

Room

  • Sleeps 4
  • Free Wi-Fi

Room

  • Sleeps 4
  • Free Wi-Fi

Room

  • Sleeps 4
  • Free Wi-Fi

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The price is €94
includes taxes & fees
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About this property

SureStay Hotel by Best Western Bardstown General Nelson

This hotel features a seasonal outdoor pool, a business centre and concierge services. Free self-service breakfast, free WiFi in public areas and free self parking are also provided. Additionally, laundry facilities, a 24-hour front desk and a computer station are on-site.
SureStay Hotel by Best Western Bardstown General Nelson offers 48 air-conditioned accommodations, which are accessible via exterior corridors, and features coffee/tea makers and a hairdryer. Flat-screen televisions come with premium satellite channels. Fridges and microwaves are provided. Bathrooms include a combined bath/shower unit with a hydromassage showerhead, bidets and complimentary toiletries.

This Bardstown hotel provides complimentary wireless Internet access. Business-friendly amenities include telephones; local, long-distance and international calls are all complimentary (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a seasonal outdoor pool.
Our customers tell us that they can't get enough of the free breakfast at SureStay Hotel by Best Western Bardstown General Nelson. During your stay, you're just a quick walk from Basilica of St Joseph Proto-Cathedral. You'll find features such as free WiFi in public areas and free self-parking, plus a business centre.
  • Free self-service breakfast served daily
  • Free WiFi
  • Free self-parking
  • Take a swim in the seasonal outdoor pool
  • Amenities include a business centre, meeting rooms and a computer
  • Guests have great things to say about the helpful staff and the breakfast
  • Just a 3-minute walk from Basilica of St Joseph Proto-Cathedral and 5 minutes on foot from Bardstown Art Gallery
A computer station is on site and WiFi is free in public spaces. Business amenities include a business centre and meeting rooms. Free breakfast is served daily. A seasonal outdoor pool, a vending machine, and a garden are also featured at SureStay Hotel by Best Western Bardstown General Nelson. Self parking is free.

Smoking is allowed in designated areas at this Bardstown hotel.

Guests are served a free self-service breakfast on weekdays from 6:30 AM to 9:00 AM and at the weekend from 7:00 AM to 9:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free self-serve breakfast available 6:30 AM to 9:00 AM on weekdays and 7:00 AM to 9:30 AM on weekends

Things to do

  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)

Business services

  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Handrails in stairways
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

More

  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Free international calls
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in time starts at 4 PM
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 200 per accommodation, per stay

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • The seasonal pool will open in June and close in September.
  • Pool access available from 9:00 AM to 10:00 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

SureStay Hotel by Best Western Bardstown General Nelson Hotel
General Nelson Inn Bardstown
General Nelson Bardstown
General Nelson

SureStay Hotel by Best Western Bardstown General Nelson Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 440 out of 963 reviews
Rating 8 - Good. 383 out of 963 reviews
Rating 6 - Okay. 93 out of 963 reviews
Rating 4 - Poor. 34 out of 963 reviews
Rating 2 - Terrible. 13 out of 963 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and nice breakfast.
Stayed 2 nights in Mar 2026
Verified review

8/10 Good

Seth

Liked: Cleanliness
Good value stay and location centralized in town. Staff was very friendly!
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Belinda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice and helpful. Rooms were very clean. Location was great
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, property conditions & facilities
Always a great place to stay.
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and the air worked great!
Stayed 2 nights in Apr 2026
Verified review

6/10 Okay

Maureen

Liked: Cleanliness, staff & service, property conditions & facilities
Was an ok place to stay.
Stayed 2 nights in Sep 2025
Verified review

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Daina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location for BourbonFest
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Dated but clean.
Stayed 1 night in Apr 2026
Verified review

4/10 Poor

Chris

Disliked: Cleanliness, property conditions & facilities
Breakfast was good. The room smelled, the A/C wasn't working, the floor needed a washing.
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quaint facility with a friendly helpful staff. We will stay there again!
Stayed 5 nights in Oct 2025
Verified review

8/10 Good

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Beds comfortable, quiet surroundings, walkable to main downtown attractions.
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

Krystina

Liked: Cleanliness, staff & service, amenities
Great staff!
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean, nice location and breakfast was good.
Stayed 1 night in Jun 2024
Verified review

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, clean place to stay
Stayed 3 nights in Jan 2023
Verified review

10/10 Excellent

Ethan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and very accommodating and super nice staff.
Stayed 5 nights in Sep 2025
Verified review

10/10 Excellent

Bobby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel was excellent, would definitely go there again
Stayed 1 night in Dec 2024
Verified review

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean rooms, great location!!
Stayed 2 nights in May 2024
Verified review

10/10 Excellent

Andy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable bed, nice bathroom, quiet, great breakfast
Stayed 2 nights in Oct 2024
Verified review

10/10 Excellent

Lee Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice one night stay traveling
Stayed 1 night in Jul 2025
Verified review

6/10 Okay

James

I liked the room they gave me was away from the highway and fairly quiet.
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

Eszter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, nice staff, breakfast was also great.
Stayed 1 night in Apr 2023
Verified review

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool was a great added bonus!
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My second time staying there very good for the money
Stayed 3 nights in May 2024
Verified review

10/10 Excellent

Albert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, comfortable beds. Breakfast was good.
Stayed 2 nights in Aug 2025

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