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The Carlton Hotel

3.0 star property

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Photo gallery for The Carlton Hotel

Marina
Front of property
Family Room (Deluxe) | Soundproofing, free WiFi, bed sheets
Interior
Interior

Reviews

5.8 out of 10

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Breakfast available
  • Business services
  • Bar

Explore the area

View in a map
16/19 The Leas, Folkestone, England, CT20 2DU
  • Place, Leas Cliff Hall
    ‪1 min walk‬
  • Place, Folkestone Harbour
    ‪12 min walk‬
  • Place, Folkestone Beach
    ‪16 min walk‬

Room options

View all photos for Double Room

Double Room | Soundproofing, free WiFi, bed sheets

Double Room

  • 22 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Twin Room

Twin Room | Soundproofing, free WiFi, bed sheets

Twin Room

  • 25 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Double Room, Sea View

Flat-screen TV

Double Room, Sea View

  • 22 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room

Family Room | Soundproofing, free WiFi, bed sheets

Family Room

  • Sleeps 4
  • 2 Double Beds and 1 Single Bed

View all photos for Single Room

Single Room | Soundproofing, free WiFi, bed sheets

Single Room

  • 22 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Family Room (Deluxe)

Family Room (Deluxe) | Soundproofing, free WiFi, bed sheets

Family Room (Deluxe)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Double Room (Extra bed)

Soundproofing, free WiFi, bed sheets

Double Room (Extra bed)

  • 37 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Twin Room, Sea View

Soundproofing, free WiFi, bed sheets

Twin Room, Sea View

  • 35 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Classic Double Room, Sea View

Soundproofing, free WiFi, bed sheets

Classic Double Room, Sea View

  • 35 sq m
  • Sleeps 2
  • 1 Queen Bed

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About this property

The Carlton Hotel

Victorian hotel with 24-hour front desk and restaurant
Along with a restaurant, this smoke-free hotel has a bar/lounge and a snack bar/deli. Free WiFi in public areas and free self parking are also provided. Other amenities include a business centre, concierge services and a 24-hour front desk.
The Carlton Hotel offers 70 accommodations with coffee/tea makers and free toiletries. Flat-screen televisions are featured in guestrooms.

Bathrooms include baths or showers. Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Housekeeping is offered on a daily basis and hairdryers can be requested.

During your stay at The Carlton Hotel, you're just a quick walk from Lower Leas Coastal Park. Features include free WiFi in public areas and free self-parking, plus a restaurant.
  • Free Wi-Fi (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Continental breakfast served daily for a fee
  • Services include a concierge, tour or ticket assistance and luggage storage
  • Steps from Lower Leas Coastal Park and Leas Cliff Hall
There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A business centre and 2 meeting rooms are available.

WiFi is free in public spaces. A terrace, multilingual staff, and tour/ticket assistance are also featured at The Carlton Hotel. Limited free parking is available on a first-come, first-served basis.

This Victorian Folkestone hotel is smoke free.

For a fee, guests can enjoy a continental breakfast daily from 7:30 AM to 9:30 AM.
On-site venue – This restaurant only serves dinner. Reservations are required.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Daily continental breakfast available 7:30 AM to 9:30 AM for a fee: GBP 5 for adults and GBP 5 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • TV in common areas

Family friendly

  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 2 meeting rooms
  • Business centre

Outdoors

  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)

More

  • 3 buildings
  • 4 floors
  • Banquet hall
  • Built in 1880
  • Fireplace in lobby
  • Smoke-free property
  • Victorian architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Heating
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 10:30 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: GBP 15
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately GBP 5 for adults and from GBP 5 for children
  • Late check-out fee: GBP 15 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Carlton Folkestone
Carlton Hotel Folkestone
The Carlton Hotel Hotel
The Carlton Hotel Folkestone
The Carlton Hotel Hotel Folkestone

The Carlton Hotel Reviews

Reviews

5.8
Rating 10 - Excellent. 146 out of 1001 reviews
Rating 8 - Good. 205 out of 1001 reviews
Rating 6 - Okay. 233 out of 1001 reviews
Rating 4 - Poor. 163 out of 1001 reviews
Rating 2 - Terrible. 254 out of 1001 reviews

5.6/10

Cleanliness

6.8/10

Staff & service

6.0/10

Amenities

5.0/10

Property conditions & facilities

Reviews

6/10 Okay

John

Travelled with partner
The staff were very friendly and helpful carrying our bag to our room. Sadly the room needs redecorating and the furniture was very tired, the carpet was very badly worn and needs replacing. There was no mattress protector on the bed. The bathroom is in dire need of updating and the plug in the sink did not fit the plug hole. The parking was a bonus though.
Stayed 2 nights in Sep 2025

8/10 Good

Mark

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good I was happy staying there
Stayed 1 night in Oct 2025

10/10 Excellent

Tracey

Stayed 1 night in Sep 2025

2/10 Terrible

Irene

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2025

2/10 Terrible

Tia

Disliked: Staff & service
Lied to me about saying was free parking use to their guests in the car park just to slap me with a fine be rude on the desk
Stayed 1 night in Sep 2025

8/10 Good

George

Travelled with partner
Liked: Cleanliness, staff & service
Great location near the sea. The hotel is old and characteristic but clean. The staff were friendly and helpful especially the receptionist as she helped with the parking and provided useful info.
Stayed 1 night in Sep 2025

10/10 Excellent

richard

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2025

2/10 Terrible

Andrew

Disliked: Staff & service, property conditions & facilities, room comfort

Budget isn’t the word

This hotel needs to be shut down asap it’s 20 years in need of renovation
Stayed 1 night in Sep 2025

2/10 Terrible

Derek

Disliked: Cleanliness, staff & service
whole experience was awful
Stayed 3 nights in Sep 2025

2/10 Terrible

Jay

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine. No complaints.
Stayed 2 nights in Sep 2025

6/10 Okay

Helen

Travelled with family
Ok for a night but attic room was dark and dingy.
Stayed 1 night in Sep 2025

4/10 Poor

Betty

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room and surrounding area were not clean. Blanket on bed not clean. Mattress on bed lumpy and uneven. Only thing that was ok was breakfast. P.S. water was running down the wall just above the electric fire, dangerous!! Won’t be back.
Stayed 1 night in Sep 2025

10/10 Excellent

Barrie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very helpful and the room was immaculate Most impressive for me was the bar area which was warm and inviting Thank you for a wonderful stay
Stayed 1 night in Sep 2025

8/10 Good

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

2/10 Terrible

hasham

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

DO READ THIS BEFORE BOOK THEM

I have reserved a room with sea view , the window was not properly locked and in state of repairs , the room facilities were ordinary and the toiletries were off very low quality. When I reserved the room it was shown on Hotel.com website that they cater full breakfast but in actual they have a so called continental breakfast options , that included very low quality food for eg the bread wasnt fresh , croissants were so dull , the mixed fruit was tin packs opened in bowl and even low quality cereals , the staff working in kitchen couldnt understand a word of English she directed me to main office to talk to them where a half asleep man comes from a back room and said its continental only and you will be served what you have , you can raise a complaint later. This kind of service when you receive what you expect from customer. Not Recommended at all.
Zoom and check quality
Zoom and check quality
Stayed 1 night in Sep 2025

8/10 Good

Marc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great night stay at Carlton Hotel

Staff on reception were friendly and helpful and check-in was quick and easy. My room contained everything I required during my stay.
Stayed 1 night in Sep 2025

2/10 Terrible

William

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The worst hotel I have ever stayed, avoid.
Stayed 1 night in Sep 2025

10/10 Excellent

Matthew

Stayed 1 night in Aug 2025

2/10 Terrible

Olusegun

Business traveller
Disliked: Property conditions & facilities, room comfort
Stayed 3 nights in Sep 2025

8/10 Good

John

Liked: Cleanliness, staff & service

Handy for the Channel Tunnel.

A basic hotel. Good value. An easy walk to shops and a few restaurants.
Stayed 1 night in Jul 2025

4/10 Poor

Dimitar

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Nothing to like apart from location
Stayed 1 night in Aug 2025

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel was convenient for the tunnel and is an impressive building but unfortunately it is showing its age and lack of investment. The room had damp patches on the walls and shows its age. However the bed was comfortable, which to be fair suited my needs as I only needed a place to sleep and as long as you aren’t expecting a lot then The Carlton will meet your needs. I am not ‘slating’ the hotel as this is someone’s livelihood but if they could win the lottery or have the money to invest into this lovely building in the location it sits it would be fabulous. Wishing you the best for the future of your business
Stayed 1 night in Aug 2025

2/10 Terrible

KEITH

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is absolutely disgusting, filthy, smelly, shower full of mould, wardrobe falling apart, shower no pressure Stay away, no food available in the restaurant apart from breakfast and that's a continental one. I haven't got one good word to say about this hotel Expedia do yourself a favor and drop them off your list of properties It's disgusting
Stayed 1 night in Aug 2025

10/10 Excellent

Dale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
safe quiet convenient walkable ; the receptionist remembered me from several years ago ; beautiful window in stairwell
Stayed 1 night in Aug 2025

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