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The Carlton Hotel

3.0 star property

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Photo gallery for The Carlton Hotel

Marina
Dinner served
Terrace/patio
Family Room (Deluxe) | Soundproofing, free WiFi, bed sheets
Staircase

Reviews

5.8 out of 10

Popular amenities

  • Bar
  • 24/7 front desk
  • Breakfast available
  • Housekeeping
  • Parking included
  • Free WiFi

Explore the area

Map
16/19 The Leas, Folkestone, England, CT20 2DU
  • Leas Cliff Hall
    ‪3 min walk‬
  • Folkestone Harbour
    ‪10 min walk‬
  • Folkestone Beach
    ‪14 min walk‬

Room options

View all photos for Comfort Double Room, Sea View

Soundproofing, free WiFi, bed sheets

Comfort Double Room, Sea View

  • 35 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Single Room

Single Room | Soundproofing, free WiFi, bed sheets

Single Room

  • 22 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Family Room (Deluxe)

Family Room (Deluxe) | Soundproofing, free WiFi, bed sheets

Family Room (Deluxe)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Double Room

Double Room | Soundproofing, free WiFi, bed sheets

Double Room

  • 22 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room, Sea View

Flat-screen TV

Double Room, Sea View

  • 22 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Twin Room

Twin Room | Soundproofing, free WiFi, bed sheets

Twin Room

  • 25 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Twin Room, Sea View

Soundproofing, free WiFi, bed sheets

Twin Room, Sea View

  • 35 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Double Room (Extra bed)

Soundproofing, free WiFi, bed sheets

Double Room (Extra bed)

  • 37 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Family Room

Family Room | Soundproofing, free WiFi, bed sheets

Family Room

  • Sleeps 4
  • 2 Double Beds and 1 Single Bed

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The price is €83
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includes taxes & fees
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About this property

The Carlton Hotel

Victorian hotel with 24-hour front desk and restaurant
Along with a restaurant, this smoke-free hotel has a bar/lounge and a snack bar/deli. Free WiFi in public areas and free self parking are also provided. Other amenities include a business centre, concierge services and a 24-hour front desk.
The Carlton Hotel offers 70 accommodations with coffee/tea makers and free toiletries. Flat-screen televisions are featured in guestrooms.

Bathrooms include baths or showers. Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Housekeeping is offered on a daily basis and hairdryers can be requested.

During your stay at The Carlton Hotel, you're just a quick walk from Lower Leas Coastal Park. Features include free WiFi in public areas and free self-parking, plus a restaurant.
  • Free Wi-Fi (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Continental breakfast served daily for a fee
  • Services include a concierge, tour or ticket assistance and luggage storage
  • 12 minutes by car from Port Lympne Wild Animal Park and Gardens and 12 minutes from Dover Western Docks Cruise Terminal
There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A business centre and 2 meeting rooms are available.

WiFi is free in public spaces. A terrace, multilingual staff, and tour/ticket assistance are also featured at The Carlton Hotel. Limited free parking is available on a first-come, first-served basis.

This Victorian Folkestone hotel is smoke free.

For a fee, guests can enjoy a continental breakfast daily from 7:30 AM to 9:30 AM.
On-site venue – This restaurant only serves dinner. Reservations are required.

Languages

English, French, Romanian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site parking

Food and drink

  • Daily continental breakfast available 7:30 AM to 9:30 AM for a fee: GBP 5 for adults and GBP 5 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • TV in common areas

Family friendly

  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 2 meeting rooms
  • Business centre

Outdoors

  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)

More

  • 3 buildings
  • 4 floors
  • Banquet hall
  • Built in 1880
  • Fireplace in lobby
  • Smoke-free property
  • Victorian architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Heating
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 10:30 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: GBP 15
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately GBP 5 for adults and from GBP 5 for children
  • Late check-out fee: GBP 15 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Carlton Folkestone
Carlton Hotel Folkestone
The Carlton Hotel Hotel
The Carlton Hotel Folkestone
The Carlton Hotel Hotel Folkestone

The Carlton Hotel Reviews

Reviews

5.8
Rating 10 - Excellent. 140 out of 1001 reviews
Rating 8 - Good. 203 out of 1001 reviews
Rating 6 - Okay. 254 out of 1001 reviews
Rating 4 - Poor. 161 out of 1001 reviews
Rating 2 - Terrible. 243 out of 1001 reviews

5.6/10

Cleanliness

6.8/10

Staff & service

6.2/10

Amenities

5.0/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

2/10 Terrible

Ryan

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

Comfort and Cleanliness missed the mark

I recently stayed at this hotel, and it was a deeply disappointing experience. The “deluxe” family room advertised on Hotels.com was far from what the photos depicted. The bed had a pronounced dip in the center, suggesting significant wear and tear. To make matters worse, the shower lacked a latch to hold the showerhead, making it almost unusable. The inconveniences didn’t stop there—they required guests to provide a card at reception just to use a hair dryer. Parking was inadequate, with far too few spaces to accommodate all guests. Upon entering the room, I couldn’t shake the uncomfortable sensation—it even felt as though my skin began to itch. The final straw was discovering someone’s long blonde curly hair on the duvet. If you’re passing through en route to Le Shuttle, my advice would be to spend a little more and choose a hotel where cleanliness and comfort are prioritized. This is not somewhere I’d recommend staying.
Stayed 1 night in Apr 2025

6/10 Okay

Matthew

Folkestone

A nice place for a stop off for the eurotunnel, about 10 to 15 mins away.
Stayed 1 night in Apr 2025

6/10 Okay

James G Mandeville

Business traveller
Stayed 1 night in Apr 2025

8/10 Good

Peter

Travelled with family
Stayed 1 night in Apr 2025

4/10 Poor

Thelma

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

6/10 Okay

Sarper

Liked: Cleanliness
Location was great Price was good Bedding needs improvement
Stayed 3 nights in Apr 2025

6/10 Okay

Damian

Stayed 4 nights in Apr 2025

6/10 Okay

Deborah

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room was far too bright, curtains were pretty much useless as even when open, there was no change in the light within the room at night. The general noise in the entire place was loud so didn’t make for an easy night sleep. Great location overlooking the sea. Car park could do with a decent tarmac job and lanes bays
Stayed 1 night in Apr 2025

8/10 Good

LINDA

Travelled with partner
Liked: Staff & service
good location. comfortable room and great staff
Stayed 2 nights in Apr 2025

8/10 Good

steffen

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Just needed for the tunnel early the next morning with parking. Ticked the box.
Stayed 1 night in Apr 2025

2/10 Terrible

Marildo

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Just the area its good... The hotel its very very bad... No hot water on 102 room Dirty behind imagination Smells like hell See view window like prison.. The room it was cut in the middle and centre of the window.. I fell sorry for the owner he has a very good location but the hotel needs investment to be in minimum condition
Stayed 1 night in Apr 2025

2/10 Terrible

Joanna

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

8/10 Good

Carlos

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Get what you pay for.

The staff was very helpful, but the rooms are very outdated and not very clean, but you can't complain about the price.
Stayed 1 night in Apr 2025

6/10 Okay

Jeanette

Travelled with family
Disliked: Property conditions & facilities
Great location
Stayed 1 night in Apr 2025

8/10 Good

Amanda

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Mar 2025

6/10 Okay

Michael

Stayed 2 nights in Mar 2025

2/10 Terrible

Emily

Travelled with partner
Disliked: Cleanliness, staff & service, amenities
Hotel staff just barge into the rooms without knocking half the time, housekeeping opened the door to me laying half naked in bed with my girlfriend at 8 in the morning on a weekend. Rooms are dirty and provide you with tiny plastic cups. Shower pressure is horrendous. Fire alarms going off at all sorts of hours - and the fire alarm in my room is broken and doesnt even sound like an alarm, just sounds like some sort of dying cat. Owner is too casual about the fire alarms and claims that it’s due to people smoking in their rooms which concerns me because the place could be burning down and he wouldnt even notice!!! Sinks are awful and the kettle is basically useless because you cant fit it in the sink to fill it up. You get provided with one roll of abrasive one ply toilet roll. TV doesnt work. Heaters give out headachy hot air which left me with migraines for a few days, resulting in me having to open the window which just makes it too cold in here. When the windows are closed, they get covered in condensation and are only single glaze. Whole place smells, stairs are wonky and inaccessible to get up with any sort of luggage. Lift only goes from the second floor upwards - and apparently hasnt worked in ages. Claims to be soundproof but I can literally hear everything going on all the way down the hall. Mould in the rooms made me ill. Barely any room to move around in the room. Man downstairs is creepy toward young girls.

4/10 Poor

Stuart

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort

Blood stained room

The first room offered had blood stains on the curtains. The second room soo small had to walk around it sideways and we r both healthy weights not overweight being 5feet two inches tall and weighing 8 stone 8 pounds. Then found blood dripping and dried on the sink. And the walls by the window there was a bad smell around the place told it was incence. It gave me a sore throat. The shower was small the shower head loose we had to hold it with one hand to direct it over us. As when u tried to move close enough to get wet the handle stuck out we pushed the water off difficult to explain that problem. Elenctric Plug hanging off the wall by T.V. cobwebs i had to clean off the window as i had them stuck to my hand when i tried to open the curtains in the morning
Stayed 1 night in Mar 2025

10/10 Excellent

Denise

Stayed 2 nights in Mar 2025

8/10 Good

Darren

Stayed 4 nights in Mar 2025

8/10 Good

Emily

Liked: Cleanliness, staff & service
All good, no problems
Stayed 14 nights in Mar 2025

6/10 Okay

Amanda

Liked: Room comfort
Disliked: Property conditions & facilities
Stayed 4 nights in Mar 2025

10/10 Excellent

MIIS J

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

4/10 Poor

ivo

Travelled with partner
Disliked: Property conditions & facilities
Room next door had volume stuck on TV at max. Took age to sort out. No hot water for the shower and no plug for the sink.
Stayed 1 night in Mar 2025

2/10 Terrible

Michael

Wouldn’t say here again
Stayed 1 night in Mar 2025