6/10 Okay
Raymond
Travelled with family
1 Dec 2025
Disliked: Staff & service, amenities, property conditions & facilities
We stayed here for 2 nights before our cruise. The location is great with many dining and shopping options within walking distance. Very close to the cruise port. The heavy set African American lady working the front desk was rude to our 21 year old daughter. I sent her down to the front desk to get an additional face cloth because there were 3 of us in the room and only 2 face cloths. She was too lazy to put her cell phone down and get a face cloth in the room directly behind her. She told her to come back in 30 minutes for it. We ordered in pizza and had a 2 litre soda and she asked for 3 disposable cups to use and her response was “No ma’am those are for breakfast”. She had very poor customer service skills. The breakfast was the worst included breakfast I have ever seen at a hotel. I went down about 30 minutes before breakfast was over and there was absolutely nothing there. They did go and retrieve some prepackaged muffins, yogurts, nutri grain bars and prepackaged hard boiled eggs. That was the extent of their breakfast. There wasn’t even any cups for the coffee. One elevator was out of commission our entire stay and the second one broke down during our stay. They have done a lot of renovations to the rooms but have neglected the windows. I’m guessing they are the original windows when the hotel was originally built. There was a foul smell outside the hotel like sewer or something. It isn’t something we normally smell outside here in Canada. Maybe that is normal there.
Raymond
Stayed 2 nights in Nov 2025
