2/10 Terrible
Debra
Travelled with family
14 Oct 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I would like to begin by saying entrances to this hotel is not the at all great way to enter, we were fine checking in but notice the second elevator not working only one worked and the one that did work would shake and bounce when it stopped, like if the cable couldn't hold. Upon entering our room there was a strong stench of wet and musty smell to the room. You couldn't avoid smelling it. We asked to be moved to another room due to the smell and the lady that attended us mention, all the rooms will smell like that. We were shown other rooms we pick one that smell less of the must. But upon inspecting the room had items that were broken. First the ac had rust inside the vents along with a sound of filled water. The alarm clock was broken no cover in front and the alarm off button did not work. So, we heard the alarm turn on multiple times. The room phone also did not work couldn't call front desk or housekeeping for extra towels or blankets. The extra blanket for the pull-out bed had a huge hole where you can see the stuffing. Loud noise coming from the exercise room around 2am from people exercising with a radio on. People hanging out in the hallways speaking loudly and not caring about people sleeping. Next day at check-out we all woke up sick, congested with sore throats from the musty and wet room we slept in. I do not recommend this hotel. Our first time here and the staff did not do a well of a job to keep this place clean and orderly.
Debra
Stayed 1 night in Oct 2025
