See all properties

Crossroads Inn & Suites

2.5 star property

Choose dates to view prices

Photo gallery for Crossroads Inn & Suites

Seasonal outdoor pool
Suite, 1 King Bed, Fireplace, Jetted Tub | Premium bedding, desk, blackout curtains, iron/ironing board
LOFT room ,1 king bed with jetted tub | Premium bedding, desk, blackout curtains, iron/ironing board
Interior
Room, 1 King Bed, Jetted Tub | Premium bedding, desk, blackout curtains, iron/ironing board

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Laundry room
  • Housekeeping

Explore the area

View in a map
Gatlinburg, TN
  • Place, Ripley's Aquarium of the Smokies
    ‪4 min walk‬
  • Place, Anakeesta
    ‪5 min walk‬
  • Place, Gatlinburg Convention Center
    ‪13 min walk‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪68 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | Premium bedding, desk, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds

8.4 out of 10
Very good
(144 reviews)
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed (Seasonal Fireplace)

Standard Room, 1 King Bed (Seasonal Fireplace) | Premium bedding, desk, blackout curtains, iron/ironing board

Standard Room, 1 King Bed (Seasonal Fireplace)

7.6 out of 10
Good
(14 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 1 King Bed, Jetted Tub

Room, 1 King Bed, Jetted Tub | Premium bedding, desk, blackout curtains, iron/ironing board

Room, 1 King Bed, Jetted Tub

8.4 out of 10
Very good
(12 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, 1 King Bed, Fireplace, Jetted Tub

Suite, 1 King Bed, Fireplace, Jetted Tub | Premium bedding, desk, blackout curtains, iron/ironing board

Suite, 1 King Bed, Fireplace, Jetted Tub

8.8 out of 10
Excellent
(21 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for LOFT room ,1 king bed with jetted tub

LOFT room ,1 king bed with jetted tub | Premium bedding, desk, blackout curtains, iron/ironing board

LOFT room ,1 king bed with jetted tub

8.2 out of 10
Very good
(18 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Premium bedding, desk, blackout curtains, iron/ironing board

Standard Room, 1 King Bed

8.6 out of 10
Excellent
(38 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Premium bedding, desk, blackout curtains, iron/ironing board

Standard Room, 1 King Bed

7.2 out of 10
Good
(5 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 2 Queen Beds, Fireplace

Standard Room, 2 Queen Beds, Fireplace | Premium bedding, desk, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds, Fireplace

8.0 out of 10
Very good
(9 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Standard Room, 2 Queen Beds, Accessible

Standard Room, 2 Queen Beds, Accessible | Premium bedding, desk, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds, Accessible

9.2 out of 10
Wonderful
(9 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Apartment, 2 Bedrooms

Apartment, 2 Bedrooms | Premium bedding, desk, blackout curtains, iron/ironing board

Apartment, 2 Bedrooms

8.0 out of 10
Very good
(6 reviews)
  • 2 bedrooms
  • Sleeps 7
  • 1 King Bed and 2 Queen Beds
  • Free Wi-Fi

View all photos for Suite, 1 King Bed, Fireplace

Suite, 1 King Bed, Fireplace | Premium bedding, desk, blackout curtains, iron/ironing board

Suite, 1 King Bed, Fireplace

8.6 out of 10
Excellent
(19 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Similar properties

Seasonal outdoor pool, open 10:00 AM to 10:00 PM, pool loungers
Best Western Johnson's Inn Downtown Gatlinburg
Gatlinburg
  • Pool
  • Breakfast included
  • Parking included
  • Free Wi-Fi
4.2 out of 5, Very good, 1,515 reviews
The price is €60
includes taxes & fees
14 Jun - 15 Jun
Best Western Johnson's Inn Downtown Gatlinburg

About this property

Crossroads Inn & Suites

This hotel features coffee/tea in a common area, a seasonal outdoor pool and a children's pool. Free WiFi in public areas and free self parking are also provided. Other amenities include laundry facilities, a 24-hour front desk and a fireplace at reception.
Crossroads Inn & Suites offers 78 accommodations with coffee/tea makers and a hairdryer. Beds feature premium bedding. 55-inch flat-screen televisions come with premium cable channels. Fridges and microwaves are provided. Bathrooms include baths or showers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

A children's pool and a seasonal outdoor pool are on site.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us they can't get enough of Crossroads Inn & Suites's great location. During your stay, you're just a quick walk from Ripley's Aquarium of the Smokies. Features include free WiFi in public areas and free self-parking, plus laundry facilities.
  • Free WiFi
  • Free self-parking
  • Take a swim in the seasonal outdoor pool
  • Amenities include laundry facilities, a lift and a fireplace at reception
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • Within a 10-minute walk of Ripley's Aquarium of the Smokies and Anakeesta
Crossroads Inn & Suites offers its guests a seasonal outdoor pool and a children's pool. Public spaces have free WiFi. Crossroads Inn & Suites also features a vending machine, coffee/tea in common area, and a fireplace in the lobby. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this Gatlinburg hotel.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited number of on-site self parking spaces per unit
  • Onsite parking includes off-street options

Food and drink

  • Coffee and tea in common areas

Things to do

  • Children's pool
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • Children's pool
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift

More

  • 1 building
  • 4 floors
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 11:00 PM

Minimum check-in age - 21

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are available for USD 10.0 per stay.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Crib (infant bed) fee: USD 10.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The front desk at this property is open daily from 7:00 AM - 11:00 PM.
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • The seasonal pool will open in April and close in September.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Best Western Crossroads

Best Western Crossroads Gatlinburg

Best Western Crossroads Inn

Best Western Crossroads Inn Gatlinburg

Crossroads Inn Gatlinburg

Crossroads Gatlinburg

Best Western Crossroads Hotel Gatlinburg

Crossroads Inn & Suites Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 824 out of 1541 reviews
Rating 8 - Good. 421 out of 1541 reviews
Rating 6 - Okay. 175 out of 1541 reviews
Rating 4 - Poor. 62 out of 1541 reviews
Rating 2 - Terrible. 59 out of 1541 reviews

8.6/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

Reviews

8/10 Good

Jeff

Location and price are the reason we stay here. The rooms are decent and clean. Nothing too fancy just a hotel room. The last two times we stayed here, we decided to eat breakfast somewhere else.
Stayed 2 nights in Feb 2026

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, amenities
The room was clean and the staff was very courteous.
Stayed 1 night in Feb 2026

10/10 Excellent

Hollie

Liked: Amenities
The location was wonderful. The room was very spacious.
Stayed 2 nights in Feb 2026

4/10 Poor

Dawn, Indianapolis

Stayed 2 nights in Nov 2025

2/10 Terrible

Rebecca

Disliked: Cleanliness, amenities, property conditions & facilities
I chose this hotel because it had good reviews and because it included breakfast. My goal for this stay was a solo quilting weekend. Check in was quick and painless, but both beds in my room were dirty, one had been slept in and the other had a blood stain on the mattress pad that you could see through the sheet. There was no housekeeping on staff so I was placed in a second room. The bed was clean so I accepted the room. I went to get dinner and returned and decided to shower before bed and was met with a dirty Band-Aid and long black hairs in my tub. The next morning I learned that the hairdryer was broken and the electrical outlets in the room also did not work. The phone in neither room was connected so to contact the front desk. I had to go outside and walk across the parking lot to do it in person. That's when I learned they no longer served breakfast. I went to get ice for water and found the only ice maker onsite not working. They installed a new hair dryer and fixed the electrical outlets, but did not clean my room for the duration of my stay, so I couldn't shower. I spoke to the manager again at checkout and explained that I had not been able to use the amenities that I had paid for and he told me he would request a partial refund of $30 from Expedia, which I have not gotten. The good things were a great location and a fairly comfortable bed. But the lack of advertised amenities by far out, weighed the only two positives from this booking. Book at your own risk!
Stayed 2 nights in Feb 2026

10/10 Excellent

Jenny

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great location. Clean, big rooms.
Stayed 1 night in Feb 2026

8/10 Good

Dawn

Stayed 3 nights in Feb 2026

6/10 Okay

Alicia

Stayed 1 night in Feb 2026

4/10 Poor

Joseph

Disliked: Staff & service, amenities
The room setup was nice. However the room wasn’t the cleanest. The sheets had a lot of short black hair on them as if they had been used, the pillow cases had brown and pink markings, and the sheets were very dingy with no blanket to cover up with. The bed only had a fitted and 2 flat sheets. Not a good way to keep warm. The restroom was not cleaned at all. There was a lot of short black hair in the tub along with soap scum and water spots. There was also a lot of short black hair on the floor and some on the toilet, a bug behind the door, and the towels appeared stained. We had a nonsmoking room yet there were cigarette ashes on the table side by the couch. When i sent my wife down to get sheets she said the guy at the front desk said they had nobody this late (7:49pm)to help get new sheets then the phone rang and he said someone would send some up. The fed guy said he would let management know. Another guy came very quickly with new sheets. I would like to say it made us think if the room was even cleaned or did the housekeeper just pop the sheets and refold the towels, did the supervisor even inspect the room cleanliness or did they just walk in and see the bed mad and some folded towels and walked out. In hospitality you have to go above and beyond. Maybe leave clean sheets, blankets, towels, amenities for the incase at the fd. Show the urge to help versus the laziness to leave the seat. Fd staff should’ve been standing not sitting.
Stayed 1 night in Feb 2026

10/10 Excellent

David

Stayed 2 nights in Feb 2026

4/10 Poor

Patrick

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Greeted by a sign in the office saying they no longer serve breakfast (Expedia’s summary lists that guests love the breakfast bar and that needs to be removed as this is misleading) at this hotel as of January and a front desk employee that wasn’t very welcoming. Room was clean. Location was amazing and the only reason I could see anyone wanting to return here. We could hear people above us running around and such late into the night and the road was noisy til about 10:00pm. There was a diesel truck parked by our room that was loud and sat for a good twenty minutes and we could smell the fumes from our bed. This was our wake up at 6:30am. The housekeeper was very nice so we wanted to mention that as well as the rooms were dated but clean. Again, the ONLY reason I would recommend this hotel would be if you are just needing the room for the location and not staying the night or needing rest and IF the price was cheap, which this being Valentines weekend, it was not cheap. Certainly not worth it at all.
Stayed 2 nights in Feb 2026

10/10 Excellent

Pamela

Stayed 2 nights in Feb 2026

2/10 Terrible

Loren

Stayed 2 nights in Feb 2026

10/10 Excellent

Tammy

Travelled with group
Liked: Cleanliness, staff & service, amenities
Loved being able to walk to everything. Room was nice and very comfortable beds.
Stayed 3 nights in Feb 2026

6/10 Okay

Shannon, Frankfort

Travelled with partner
Liked: Cleanliness, amenities
The fireplace did NOT work and we paid for a room with a fireplace. It was supposed to be non smoking and there was obviously pot smoked in there shortly before we arrived, not judging, just chose non smoking. They no longer serve breakfast as of January. The person on duty when we checked in said we had to file a.complaint with expedia, expedia told.me.i had to email property management Basically, the hotel didnt care if we stayed or not. I wont stay there agin.
Stayed 2 nights in Feb 2026

10/10 Excellent

Deanna

Liked: Cleanliness, staff & service, amenities
Yes, room was spotless. Enjoyed our stay very much.
Stayed 1 night in Feb 2026

10/10 Excellent

Jennifer

Stayed 3 nights in Nov 2025

10/10 Excellent

Stephanie or Jeff

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Love this place. I can't wait to stay again.
Stayed 6 nights in Nov 2025

2/10 Terrible

Alexis

Stayed 5 nights in Dec 2025

10/10 Excellent

Rick

Stayed 2 nights in Jan 2026

8/10 Good

Jessy, Graham

Stayed 2 nights in Dec 2025

10/10 Excellent

Karly

Liked: Cleanliness, staff & service, property conditions & facilities
Room was
Stayed 2 nights in Jan 2026

8/10 Good

JOSE

Stayed 4 nights in Dec 2025

6/10 Okay

Carol

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The room was not worth $200 per night. The cleaning people made a lot of noise outside the room pretty early in the morning. The room itself was clean but the rest of the property was kind of seedy looking.
Stayed 2 nights in Dec 2025

4/10 Poor

Merilitza

Disliked: Staff & service
I made a reservation that included breakfast from 12/31/25 to 1/4/26 and on the 3rd and 4th day breakfast has been closed.
Stayed 4 nights in Dec 2025

Hotels

Flights

Cars

Packages