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Crossroads Inn & Suites

Property class: 2.5

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Photo gallery for Crossroads Inn & Suites

A pool area with a central water feature and a palm tree sculpture.
A hotel room with a sofa, desk, chair, bed, and a small table.
A stone fireplace with a clock above it, surrounded by shelves with decorative items and a mounted picture.
A modern living room with a sofa, a fireplace, a flat-screen TV, and a kitchen area in the background.
A modern living room with a staircase, a fireplace, and a flat-screen TV mounted on a wooden cabinet.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Laundry room
  • Housekeeping

Explore the area

View in a map
Gatlinburg, TN
  • Place, Historic Ogle Log Cabin
    ‪5 min walk‬
  • Place, Anakeesta
    ‪8 min walk‬
  • Place, Ripley's Aquarium of the Smokies
    ‪9 min walk‬

Room options

View all photos for Standard Room, 2 Queen Beds

A hotel room with two beds, a sofa, a small table, and a bathroom visible through an open door.

Standard Room, 2 Queen Beds

8.4 out of 10
Very good
(154 reviews)
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed (Seasonal Fireplace)

A modern hotel room with a large bed, a flat-screen TV, a fireplace, and a wooden desk.

Standard Room, 1 King Bed (Seasonal Fireplace)

8.0 out of 10
Very good
(16 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 1 King Bed, Jetted Tub

A hotel room with a bed, bedside tables, a desk, a mirror, and a bathroom visible through an open door.

Room, 1 King Bed, Jetted Tub

8.6 out of 10
Excellent
(13 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, 1 King Bed, Fireplace, Jetted Tub

A modern living room with a sofa, a fireplace, a flat-screen TV, and a kitchen area in the background.

Suite, 1 King Bed, Fireplace, Jetted Tub

8.8 out of 10
Excellent
(26 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for LOFT room ,1 king bed with jetted tub

A living room with a stone accent wall, a fireplace, a television, a sofa, a coffee table, and a staircase with a railing.

LOFT room ,1 king bed with jetted tub

8.2 out of 10
Very good
(18 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed

A hotel room with a bed, a sofa, a chair, a small table, and a bathroom visible through an open door.

Standard Room, 1 King Bed

8.6 out of 10
Excellent
(39 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed

A hotel room with a large bed, a desk with a chair, a television, a microwave, and a window with a view of trees.

Standard Room, 1 King Bed

7.2 out of 10
Good
(7 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 2 Queen Beds, Fireplace

A hotel room with two beds, a TV, a fireplace, and a kitchenette.

Standard Room, 2 Queen Beds, Fireplace

8.0 out of 10
Very good
(11 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Standard Room, 2 Queen Beds, Accessible

A hotel room with two beds, a desk, a TV, and a large window.

Standard Room, 2 Queen Beds, Accessible

8.8 out of 10
Excellent
(10 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Apartment, 2 Bedrooms

A modern kitchen with white cabinetry, a built-in oven, a refrigerator, and a granite countertop.

Apartment, 2 Bedrooms

8.0 out of 10
Very good
(7 reviews)
  • 2 bedrooms
  • Sleeps 7
  • 1 King Bed and 2 Queen Beds
  • Free Wi-Fi

View all photos for Suite, 1 King Bed, Fireplace

A hotel room with a bed, two bedside tables with lamps, a chair, a small table, and a framed picture on the wall.

Suite, 1 King Bed, Fireplace

8.6 out of 10
Excellent
(20 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

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About this property

Crossroads Inn & Suites

This hotel features coffee/tea in a common area, a seasonal outdoor pool and a children's pool. Free WiFi in public areas and free self parking are also provided. Other amenities include laundry facilities, a 24-hour front desk and a fireplace at reception.
Crossroads Inn & Suites offers 78 accommodations with coffee/tea makers and a hairdryer. Beds feature premium bedding. 55-inch flat-screen televisions come with premium cable channels. Fridges and microwaves are provided. Bathrooms include baths or showers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

A children's pool and a seasonal outdoor pool are on site.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us they can't get enough of Crossroads Inn & Suites's great location. During your stay, you're just a quick walk from Ripley's Aquarium of the Smokies. Features include free WiFi in public areas and free self-parking, plus laundry facilities.
  • Free WiFi
  • Free self-parking
  • Take a swim in the seasonal outdoor pool
  • Amenities include laundry facilities, a lift and a fireplace at reception
  • Guests have great things to say about the helpful staff and the local sightseeing
  • Within a 10-minute walk of Ripley's Aquarium of the Smokies and Anakeesta
Crossroads Inn & Suites offers its guests a seasonal outdoor pool and a children's pool. Public spaces have free WiFi. Crossroads Inn & Suites also features a vending machine, coffee/tea in common area, and a fireplace in the lobby. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this Gatlinburg hotel.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited number of on-site self parking spaces per unit
  • Onsite parking includes off-street options

Food and drink

  • Coffee and tea in common areas

Things to do

  • Children's pool
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • Children's pool
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift

More

  • 1 building
  • 4 floors
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 11:00 PM
Minimum check-in age - 21

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are available for USD 10.0 per stay.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Crib (infant bed) fee: USD 10.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The front desk at this property is open daily from 7:00 AM - 11:00 PM.
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • The seasonal pool will open in April and close in September.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Best Western Crossroads
Best Western Crossroads Gatlinburg
Best Western Crossroads Inn
Best Western Crossroads Inn Gatlinburg
Crossroads Inn Gatlinburg
Crossroads Gatlinburg
Best Western Crossroads Hotel Gatlinburg

Crossroads Inn & Suites Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 830 out of 1534 reviews
Rating 8 - Good. 407 out of 1534 reviews
Rating 6 - Okay. 172 out of 1534 reviews
Rating 4 - Poor. 63 out of 1534 reviews
Rating 2 - Terrible. 62 out of 1534 reviews

8.6/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was just a great stay all the way around.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Cathy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was great and the hot tub was amazing!
Stayed 2 nights in Apr 2026
Verified review

8/10 Good

Rayne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had the apartment room nice and big for a family and clean enjoyed it every day I would go back and stay there again 😊
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reasonable rates nice pool
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was really nice we were even able to get in our room before 4
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Malory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean water pressure is great parking was easy
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Romesh

Liked: Cleanliness, staff & service, property conditions & facilities
Great spot to stay, easy parking and walking distance to all of the attractions! Will come again.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Kandace

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean hotel and right in the middle of everything so you can walk anywhere!
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Tomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, close to restaurants, parks and stores
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was good at check in. The room was clean and comfortable. Great downtown location. Safe and quiet
Stayed 2 nights in Apr 2026
Verified review

8/10 Good

Lindsey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is clean, well-priced, and at a convenient location. All staff we talked to were friendly and it was just a nice, basic place to stay. The only negative for me was the air conditioning unit being very loud, but I have no other complaints.
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Karim

Liked: Cleanliness, staff & service, property conditions & facilities
It was a perfect location!
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Mondell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes the parking was wonderful and the ac kept the room cool, love it
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
If you like being in walking distance of everything without spending a fortune, this place is for you.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Sherri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is older but well maintained. The rooms and property were clean. The property is conveniently located and easy to find. All in all, enjoyed our stay and will definitely book here again.
Stayed 2 nights in May 2026
Verified review

8/10 Good

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to downtown Gatlinburg.
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Carren

Liked: Cleanliness, staff & service, property conditions & facilities
parking was easy, room was clean, staff was friendly, air conditioning worked well
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Venkata Subbaiah

Liked: Cleanliness, staff & service, property conditions & facilities
Room & sheets were very clean, looks like renovated property. Excellent location!
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Room was spacious and good location to event we needed to be at
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always stay here when i go to gatlinburg. They did have a hot breakfast which I miss but the employees are always sweet and helpful. In the 20 more times I ve stayed my room has always been clean.its the best location..never have to pay for parking everything is within walking distance! Plus the rooms are large!
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Warren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All in all it was great. Location is very convenient for the price.
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service
Clean room, perfect location
Stayed 3 nights in Nov 2025
Verified review

10/10 Excellent

randy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location nice addition of chairs on the balcony
Stayed 2 nights in Mar 2026
Verified review

8/10 Good

Danielle

Liked: Cleanliness
Parking was easy. Rooms were clean.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and friendly staff
Stayed 2 nights in Mar 2026

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