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Edgewater Hotel - Gatlinburg

3.0 star property

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Photo gallery for Edgewater Hotel - Gatlinburg

Indoor pool, outdoor pool
Fireplace
Lobby sitting area
Romantic Room, 1 Queen Bed, Jetted Tub | Desk, iron/ironing board, free WiFi, bed sheets
Front of property – evening/night

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Parking available

Explore the area

View in a map
402 River Rd, Gatlinburg, TN, 37738
  • Place, Gatlinburg SkyPark
    ‪3 min walk‬
  • Place, Ripley's Aquarium of the Smokies
    ‪4 min walk‬
  • Place, Gatlinburg Convention Center
    ‪4 min walk‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪67 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds (Riverside)

Combined shower/bathtub, free toiletries, hair dryer, towels

Standard Room, 2 Queen Beds (Riverside)

9.0 out of 10
Wonderful
(230 reviews)
  • River view
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Romantic Room, 1 Queen Bed, Jetted Tub

Romantic Room, 1 Queen Bed, Jetted Tub | Desk, iron/ironing board, free WiFi, bed sheets

Romantic Room, 1 Queen Bed, Jetted Tub

9.2 out of 10
Wonderful
(36 reviews)
  • Mountain view
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Mobility Accessible, Mountainside

Standard Room, 1 King Bed, Mobility Accessible, Mountainside | Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 King Bed, Mobility Accessible, Mountainside

8.6 out of 10
Excellent
(10 reviews)
  • Mountain view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, River View

Room, 1 King Bed, River View | Desk, iron/ironing board, free WiFi, bed sheets

Room, 1 King Bed, River View

9.0 out of 10
Wonderful
(44 reviews)
  • River view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Mountainside

Combined shower/bathtub, free toiletries, hair dryer, towels

Standard Room, 2 Queen Beds, Mountainside

8.6 out of 10
Excellent
(248 reviews)
  • Mountain view
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

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About this property

Edgewater Hotel - Gatlinburg

An indoor pool, an outdoor pool and a fitness centre are available at this smoke-free hotel. Free continental breakfast and free WiFi in public areas are also provided. Other amenities include self parking, a business centre and conference space.
Edgewater Hotel - Gatlinburg offers 205 air-conditioned accommodations with coffee/tea makers and a hairdryer. Rooms open to balconies. Cable televisions are provided. Fridges and microwaves are provided. Bathrooms include a combined bath/shower unit and complimentary toiletries.

This Gatlinburg hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on a daily basis.

An indoor pool and an outdoor pool are on site. Other recreational amenities include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The free breakfast at Edgewater Hotel - Gatlinburg gets high marks from our customers. During your stay, you're just a quick walk from Ripley's Aquarium of the Smokies. Free WiFi in public areas, an indoor pool and a gym are available.
  • Free continental breakfast served daily
  • Free WiFi
  • Self-parking available for a fee
  • Take a swim in the indoor and outdoor pools
  • Amenities include a business centre, meeting rooms and conference space
  • On-site recreation includes a gym
  • Guests have good things to say about the accommodation for the cleanliness and overall comfort
  • Just a 4-minute walk from Ripley's Aquarium of the Smokies and 4 minutes on foot from Gatlinburg SkyPark
Edgewater Hotel - Gatlinburg offers its guests an indoor pool, an outdoor pool, and a fitness centre. WiFi is free in public spaces. Business amenities include a business centre and meeting rooms. Free breakfast is served daily. A terrace, a vending machine, and a fireplace in the lobby are also featured at the business-friendly Edgewater Hotel - Gatlinburg. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 3-star Gatlinburg hotel is smoke free.

Guests are served a free continental breakfast daily from 7:00 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Parking on site (USD 16.46 per day)
  • Limited number of on-site self parking spaces per unit
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily 7:00 AM to 10:00 AM

Things to do

  • Fishing
  • Gym
  • Indoor pool
  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • In a national park
  • In the mountains
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Grab bar near toilet
  • Lift
  • Raised toilet seat
  • Wheelchair accessibility
  • Wheelchair-accessible parking

More

  • 1 building
  • 8 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in time starts at 4 PM
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities or services will be unavailable from January 12 2026 to February 28 2026 (dates subject to change):
  • Swimming pool

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 20.0 per day.
  • Cots (infant beds) are available for USD 20.0 per day.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: USD 16.46 per day
  • Crib (infant bed) fee: USD 20.0 per day
  • Rollaway bed fee: USD 20.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Edgewater Gatlinburg
Edgewater Hotel
Edgewater Hotel Gatlinburg
Gatlinburg Edgewater
Gatlinburg Edgewater Hotel
Hotel Edgewater
Edgewater Gatlinburg
Edgewater Hotel Gatlinburg
Edgewater Hotel - Gatlinburg Hotel
Edgewater Hotel - Gatlinburg Gatlinburg
Edgewater Hotel - Gatlinburg Hotel Gatlinburg

Edgewater Hotel - Gatlinburg Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1436 out of 2654 reviews
Rating 8 - Good. 723 out of 2654 reviews
Rating 6 - Okay. 346 out of 2654 reviews
Rating 4 - Poor. 95 out of 2654 reviews
Rating 2 - Terrible. 54 out of 2654 reviews

8.8/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

Reviews

2/10 Terrible

Denise

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The room was less than pleasant, there was a loud humming/vibrating noise the entire timeakonf of hard to get to sleep. The bed was as hard as a brick and made awful noise like it was breaking when you rolled over. The toilet was like a toddler toilet, I had to help my hubby, who's had knee surgery, get up off of it every time due to it being so low to the ground. The tub had mildew around the drain and faucet. Just disgusting overall and won't be back!
Stayed 3 nights in Nov 2025

8/10 Good

Paulakay

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff is great, clean rooms, great breakfast. The hotel just needs a good update, otherwise, everything great.
Stayed 1 night in Nov 2025

8/10 Good

Megan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2025

10/10 Excellent

Tammy

Stayed 3 nights in Nov 2025

6/10 Okay

Connie

I will never stay there again
Stayed 2 nights in Nov 2025

8/10 Good

Heather

Liked: Cleanliness, staff & service, room comfort
The room was clean and comfortable. The facility is a bit dated. The fitness center was four pieces of antique equipment, and only two were operational. The parking deck had so much standing water we had issues parking our bike and exiting.
Stayed 1 night in Nov 2025

10/10 Excellent

Larry

Stayed 2 nights in Nov 2025

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2025

6/10 Okay

Bradley

Liked: Cleanliness, staff & service
Pool was closed for maintenance when we arrived which was disappointing since we chose a higher priced hotel specifically for the pool. No discounts offered
Stayed 2 nights in Nov 2025

4/10 Poor

Tara

Travelled with family, Travelled with family and small children
Disliked: Property conditions & facilities
The Edgewater Hotel is an older hotel, but frankly, I didn't expect it to be as rundown as it was. While the staff and breakfast were bright spots, the maintenance and condition of the facility were unacceptable. Major Issues: Parking and Room Condition The problems started immediately in the parking garage. It looks like it should be condemned. There was constant water dripping from the ceiling (source unknown), and tons of dirt and silt accumulated in the parking spaces. It is also super tight; if you're driving a truck or larger vehicle, maneuvering is a nightmare. The rooms themselves had a distinct, unpleasant, musky, yucky smell. Adding to the sense of disrepair, I noticed the external HVAC units were constantly dripping down the side of the building. Pool and Staff On the positive side, the staff was genuinely friendly, and the breakfast buffet was great—my children loved it. However, even the pool area, which my kids enjoyed, seemed quite run down. There were big, noticeable gaps between the pool coping and the actual pool structure itself that frankly seemed gross and unsanitary. The friendly staff and good breakfast cannot outweigh the significant maintenance issues, especially in the parking structure and the rooms. The location is great and we saw a bear, which was fun, but I will NEVER stay at this hotel again.
Stayed 1 night in Oct 2025

8/10 Good

Terry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place at a great price the only problem was the pool was closed. We seen around 8 bears at night walking behind the businesses across the street so that was fun to watch
Stayed 2 nights in Nov 2025

10/10 Excellent

EdCia

Stayed 4 nights in Sep 2025

10/10 Excellent

Adrian

Liked: Cleanliness, amenities, property conditions & facilities
Room was clean and staff were nice
Stayed 2 nights in Nov 2025

8/10 Good

Gian Clark

Stayed 2 nights in Nov 2025

10/10 Excellent

Raymond

Great helpful staff and Fantastic hot breakfast!
Stayed 2 nights in Nov 2025

8/10 Good

Nicole, Mauldin

Travelled with family
Liked: Cleanliness
Disliked: Amenities
Staff was friendly. Continental breakfast was good. The only downfall was the Mysterious Mansion next door. You could hear music all day and until 10.
Stayed 2 nights in Nov 2025

6/10 Okay

Scott

Stayed 3 nights in Nov 2025

8/10 Good

Mitchell

Stayed 1 night in Nov 2025

10/10 Excellent

Shari

Stayed 2 nights in Nov 2025

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, amenities
The room was clean, everyone was very courteous and helpful.
Stayed 3 nights in Nov 2025

10/10 Excellent

Cynthia

Stayed 1 night in Nov 2025

8/10 Good

Michelle

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms. Everyone super nice. Would have given excellent but charging $15 a day to park in your parking is ridiculous and there should be a designated smoking area on the property. If someone is complaining about smoking outside while they are breathing in all the other pollutants in the air then actually they should just stay home. Not being ugly but tired of being treated less than just because I smoke.
Stayed 4 nights in Nov 2025

10/10 Excellent

Nick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay here. The staff was friendly and helpful from the moment we arrived. Parking was convenient, and the breakfast each morning was good with plenty to choose from. The room was quiet, making for a comfortable and enjoyable stay. The location is perfect—walking distance to just about everything. And as a bonus, during our stay we even had the pleasure of watching three bears from our balcony as they wandered through the parking lot across the street looking for food. Overall, a memorable and relaxing visit. Highly recommend!
Stayed 2 nights in Nov 2025

8/10 Good

Janet

Stayed 2 nights in Nov 2025

8/10 Good

Shawn

Travelled with family
Liked: Cleanliness, staff & service, amenities
Everyone was super friendly, it was clean, and the beds were comfy. However, the walls are super thin. I know it’s an older hotel, so I guess that makes sense. You hear everything going on in the hallway or neighboring rooms. The parking garage is also a nightmare to navigate. We have a small crossover and it was almost impossible to find a parking spot to fit. Everyone has to park over the lines because the spaces are so small. Leaving the leftover spots about half their normal size.
Stayed 1 night in Nov 2025

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