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Mountain House Inn

2.0 star property

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Photo gallery for Mountain House Inn

Garden
Balcony
2 outdoor pools
42-inch flat-screen TV with cable channels, TV
Fridge, microwave, coffee/tea maker

Popular amenities

  • Housekeeping
  • Pool
  • Air conditioning
  • Free WiFi

Explore the area

Map
247 Newton Lane, Gatlinburg, TN, 37738
  • Anakeesta
    ‪5 min walk‬
  • Ripley's Aquarium of the Smokies
    ‪5 min walk‬
  • Gatlinburg Convention Center
    ‪6 min walk‬
  • Knoxville, TN (TYS-McGhee Tyson)
    ‪81 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | Desk, free cots/infant beds, free WiFi, bed sheets

Standard Room, 2 Queen Beds

7.8 out of 10
Good
(158 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Bedroom

Standard Room, 1 Bedroom | Desk, free cots/infant beds, free WiFi, bed sheets

Standard Room, 1 Bedroom

8.0 out of 10
Very good
(27 reviews)
  • Sleeps 3
  • 1 King Bed

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About this property

Mountain House Inn

Hotel with 2 outdoor swimming pools, a short walk to Ripley's Aquarium of the Smokies
This hotel features 2 outdoor pools, a seasonal outdoor pool and a children's pool. Free WiFi in public areas and free self parking are also provided. Additionally, barbecues, a picnic area and a vending machine are on-site.
Mountain House Inn offers 57 air-conditioned accommodations with coffee/tea makers and a hairdryer. 42-inch flat-screen televisions come with cable channels. Guests can make use of the in-room fridges and microwaves. Bathrooms include a combined bath/shower unit and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on a daily basis.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a seasonal outdoor pool.
Our customers tell us they can't get enough of Mountain House Inn's great location. During your stay, you're just a quick walk from Ripley's Aquarium of the Smokies. Enjoy features like free WiFi in public areas and free self-parking, plus 2 outdoor pools.
  • Free WiFi
  • Free self-parking
  • Take a swim in the seasonal outdoor pool
  • Amenities include a vending machine
  • Guests have great things to say about the location and the helpful staff
  • Within a 10-minute walk of Ripley's Aquarium of the Smokies and Anakeesta
As a guest of Mountain House Inn, you'll find 2 outdoor swimming pools, a seasonal outdoor pool, and a children's pool. Public spaces have free WiFi. Barbecue grills, a vending machine, and a picnic area are also featured at Mountain House Inn. Self parking is free.

Smoking is allowed in designated areas at this Gatlinburg hotel.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Onsite parking includes off-street options

Things to do

  • 2 outdoor pools
  • Children's pool

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Free cot
  • In-room microwave
  • In-room refrigerator

Conveniences

  • Vending machine

Guest services

  • Housekeeping (daily)

Outdoors

  • Barbecue grill
  • Picnic area

Accessibility

  • No lift

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free local calls
  • Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 9:00 PM
Contactless check-in and check-out are available
Minimum check-in age - 19

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability

Special check-in instructions

The front desk is open Sunday - Thursday (9:00 AM - 10:00 PM) and Friday - Saturday (9:00 AM - midnight)
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and key retrieval information; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Check-in hours are 3-11 PM on Saturdays and Sundays.

Access methods

Staffed front desk, key retrieval

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property's front desk is open during the following times:
  • Sunday - Thursday: 9:00 AM - 10:00 PM
To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests arriving after 10:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information and key retrieval information. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • The seasonal pool will open in May and close in September.

Property is also known as

Downtown Motor Inn
House Motor
Mountain House Inn Downtown
Mountain House Motor Downtown
Mountain House Motor Downtown Gatlinburg
Mountain House Motor Inn Downtown
Mountain House Motor Inn Downtown Gatlinburg
Mountain Motor Inn
Mountain House Motor Inn Downtown Hotel Gatlinburg
Mountain House Inn Gatlinburg
Mountain House Inn
Mountain House Gatlinburg
Mountain House Inn Hotel
Mountain House Inn Gatlinburg
Mountain House Inn Hotel Gatlinburg

Mountain House Inn Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 372 out of 1005 reviews
Rating 8 - Good. 286 out of 1005 reviews
Rating 6 - Okay. 163 out of 1005 reviews
Rating 4 - Poor. 90 out of 1005 reviews
Rating 2 - Terrible. 94 out of 1005 reviews

7.2/10

Cleanliness

8.2/10

Staff & service

6.6/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
property is dated, but very clean
Stayed 1 night in Apr 2025

2/10 Terrible

Tony

Stayed 1 night in Mar 2025

10/10 Excellent

Jamie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel for a great price

We love this hotel! The hotel is in walking distance to the main strip. The beds are comfortable and everything was clean. We will be staying again!
Stayed 3 nights in Apr 2025

8/10 Good

jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not fancy, inexpensive, safe. Close walk

This was a brief get away for 1 night in Gatlinburg. I loved how close it was to the main strip, free parking, and a in room coffee maker. It served it's purpose of having a place to lay our head for 1 night. It's not fancy, and definitely dated, but for $100 it is good! Check in was the fastest I've ever had! Would definitely stay there again
Stayed 1 night in Apr 2025

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

2/10 Terrible

Aaron

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Broken down dirty and no staff to be found
Stayed 1 night in Apr 2025

2/10 Terrible

Aaron

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nobody was ever at front desk. Room was filthy. Didn’t have a remote to the tv and took a day before I finally got ahold of someone to bring the remote. Bathroom was awful. Door was falling apart. Bath tub drain didn’t have a stopper and the shower handle was broke. Absolutely no water pressure.
Stayed 1 night in Apr 2025

8/10 Good

Cheryl

Travelled with partner
Liked: Cleanliness, staff & service
I have stayed several times over the last few years and appreciate the friendly staff.
Stayed 3 nights in Apr 2025

2/10 Terrible

Donna

Disliked: Cleanliness, property conditions & facilities
Still using metal keys. No telling how many keys are out there. Office is closed like 5 pm to 9 am. Any problems your on your own. No one answering room phone ; least they could do is have an answering service pickup. Photos not of this office area!!! If you arrive late your key is in envelope taped to door. I thought this was a tourist motel but there are a lot of local living there full time. I feel this Property is totally misrepresented!!!! UNSAFE!!!!
Stayed 1 night in Mar 2025

10/10 Excellent

rick

Travelled with family
Liked: Cleanliness, staff & service, amenities
Very accessible
Stayed 1 night in Mar 2025

10/10 Excellent

Taryn

Stayed 1 night in Mar 2025

10/10 Excellent

courtney

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff
Stayed 2 nights in Mar 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very clean, comfortable room in a great location for a great price.
Stayed 5 nights in Mar 2025

2/10 Terrible

Tabitha

Stayed 2 nights in Mar 2025

4/10 Poor

Scott

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We just stayed 1 night. Just to sleep. We left a day early for our trip. The hotel we had booked didnt have any rooms for our day early. The room and especially the bathroom was dirty. The heater/ air conditioner sounded like a freight train. It woke us up throughout the night. We used to stay here all the time a few years ago. It isnt clean now and definitely needs updated. The 2 pools outside are very dirty. Im sure they would attract bugs and bacteria.
Stayed 1 night in Mar 2025

10/10 Excellent

Rob

Travelled with group
Liked: Staff & service, property conditions & facilities
Good deal. Close to restaurants, bars, and attractions.
Stayed 1 night in Mar 2025

8/10 Good

victor

Liked: Cleanliness, staff & service, room comfort

Excellent cheap hotel for Gatlinburg strip walking

Stayed for 2 nights to walk around Gatlinburg. Absolutely no issues with parking or walking to the strip. The check-in/check-out clerk was very nice. For $70 a night after taxes, fees, and whatever else it was well worth it.
Stayed 2 nights in Mar 2025

10/10 Excellent

james

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

4/10 Poor

Joyce

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

6/10 Okay

Hannah

Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2025

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
I wouldn’t stay here again. I arrived later than expected and my key was taped to the window of the office with my name on it. The bath tub looked like it hadn’t been cleaned in weeks. The best thing about the room was that the bed was fairly comfortable. It was one roll of toilet paper in the room and that was half way gone when we arrived and there was no number to dial to get more so we went to the store for toilet paper. It just wasn’t the best choice of place to stay
Stayed 2 nights in Feb 2025

8/10 Good

Michael

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Feb 2025

2/10 Terrible

jean

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is dirty and smell cigarettes
Stayed 2 nights in Dec 2024

8/10 Good

Sandra

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, very close to the main attractions, like Anakeesta and aquarium
Stayed 5 nights in Dec 2024

4/10 Poor

walter

Stayed 2 nights in Jan 2025