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River Terrace Resort & Convention Center

3.5 star property

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Photo gallery for River Terrace Resort & Convention Center

Lobby sitting area
Reception
Exterior
Signature Room, 2 Queen Beds, River View | In-room safe, iron/ironing board, free WiFi, bed sheets
Outdoor pool

Reviews

7.6 out of 10
Good

Popular amenities

  • Breakfast included
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
240 River Road, Gatlinburg, TN, 37738
  • Place, Gatlinburg SkyPark
    ‪4 min walk‬
  • Place, Ripley's Aquarium of the Smokies
    ‪5 min walk‬
  • Place, Anakeesta
    ‪6 min walk‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪67 min drive‬

Room options

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | In-room safe, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 King Bed

8.2 out of 10
Very good
(44 reviews)
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

In-room safe, iron/ironing board, free WiFi, bed sheets

Standard Room, 2 Queen Beds

7.6 out of 10
Good
(43 reviews)
  • 23 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Signature Loft, 1 King Bed with Sofa bed, River View

Balcony view

Signature Loft, 1 King Bed with Sofa bed, River View

7.8 out of 10
Good
(6 reviews)
  • River view
  • 56 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Signature Room, 1 King Bed, River View

Balcony view

Signature Room, 1 King Bed, River View

8.8 out of 10
Excellent
(15 reviews)
  • River view
  • 18 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Signature Room, 1 King Bed

Signature Room, 1 King Bed | Balcony

Signature Room, 1 King Bed

  • 18 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Signature Room, 2 Queen Beds, River View

Signature Room, 2 Queen Beds, River View | Balcony view

Signature Room, 2 Queen Beds, River View

8.0 out of 10
Very good
(7 reviews)
  • River view
  • 27 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Signature Room, 2 Queen Beds

Signature Room, 2 Queen Beds | In-room safe, iron/ironing board, free WiFi, bed sheets

Signature Room, 2 Queen Beds

7.4 out of 10
Good
(13 reviews)
  • 23 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, River View

Room, 2 Queen Beds, River View | Balcony view

Room, 2 Queen Beds, River View

8.6 out of 10
Excellent
(21 reviews)
  • River view
  • 23 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

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About this property

River Terrace Resort & Convention Center

This smoke-free resort features an outdoor pool, a conference centre and a business centre. Free on-the-go breakfast, free WiFi in public areas and free self parking are also provided. Additionally, concierge services, laundry facilities and a 24-hour front desk are on-site. Housekeeping is available on request.
River Terrace Resort & Convention Center offers 205 air-conditioned accommodations with a safe and coffee/tea makers. Flat-screen televisions come with cable channels.

Bathrooms include baths or showers with a hydromassage showerhead, and hairdryers. This Gatlinburg resort provides complimentary wireless Internet access. Housekeeping is provided on request.

Recreational amenities at the resort include an outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at River Terrace Resort & Convention Center. During your stay, you're just a quick walk from Ripley's Aquarium of the Smokies. Free breakfast, free WiFi in public areas and free self-parking are available.
  • Free on-the-go breakfast served daily
  • Free WiFi
  • Free self-parking
  • Take a swim in the outdoor pool
  • Amenities include a business centre, meeting rooms and a conference centre
  • Guests have great things to say about the helpful staff and the location
  • Just a 4-minute walk from Ripley's Aquarium of the Smokies and 15 minutes on foot from Great Smoky Mountains National Park
  • Dogs welcome for a fee (restrictions apply)
Public spaces have free WiFi. Business amenities include a business centre and meeting rooms. Free breakfast is available daily. An outdoor pool, a vending machine, and gift shops/newsstands are also featured at River Terrace Resort & Convention Center. Self parking is free.

This 3.5-star Gatlinburg resort is smoke free.

Guests are served a free on-the-go breakfast daily from 6:00 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free on-the-go breakfast available daily 6:00 AM to 10:00 AM

Things to do

  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping on request
  • Tour and ticket assistance

Business services

  • Business centre
  • Conference centre
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 7 buildings
  • Banquet hall
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Hydromassage showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 11:00 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 10:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 150 per accommodation, per stay
  • Only dogs are allowed
  • Maximum 2 (weight limit: 60 lb per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 200 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 150 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
Guests traveling with a service animal must contact the property prior to arrival.
This property accepts dogs only. The following breeds are not permitted: Great Dane, Sharpei, Pit Bull, Rottweiler, German Shepherd, Husky, Alaskan Malamute, Doberman Pinscher, Chow Chow and Presa Canario; other dog breeds at discretion of property management. A dog must not exceed 60 pounds (27 kilograms), or in the case of 2 dogs, must not exceed 60 pounds combined; dogs must be maximum 36 inches (91 centimeters) long, and maximum 36 inches tall. Pets left unattended in guestrooms must be kept in a pet carrier or crate. Dogs must be leashed at all times when outside the guestroom. Dogs are not allowed in public areas, including restaurants, spa/salon, pool areas, showrooms, convention spaces, casino, and/or common retail spaces.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

River Terrace Resort & Convention Center Resort
River Terrace Resort
River Terrace Resort Gatlinburg
River Terrace Resort Hotel
River Terrace Resort Hotel Gatlinburg
River Terrace Gatlinburg
River Terrace Hotel Gatlinburg
River Terrace Resort And Convention Center
River Terrace Resort Convention Center
River Terrace Resort & Convention Center Gatlinburg
River Terrace Resort & Convention Center Resort Gatlinburg

River Terrace Resort & Convention Center Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 411 out of 1004 reviews
Rating 8 - Good. 244 out of 1004 reviews
Rating 6 - Okay. 155 out of 1004 reviews
Rating 4 - Poor. 112 out of 1004 reviews
Rating 2 - Terrible. 82 out of 1004 reviews

7.8/10

Cleanliness

8.6/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

Reviews

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The bathroom was seriously dated but it was clean and had what was needed. I loved the location. We got the room that overlooked the river and it was very spacious with a good size refrigerator and as mentioned before - CLEAN. The beds were also very comfortable. We have stayed there once before and will definitely be back.
Stayed 2 nights in Dec 2025

10/10 Excellent

Allan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great location to be able to walk to anything in Gatlinburg.
Stayed 4 nights in Nov 2025

4/10 Poor

Renee

Stayed 2 nights in Nov 2025

8/10 Good

Renee

Travelled with family
Liked: Cleanliness, staff & service
The receptionist was not very accommodating when I realized that we did not get the rooms I had reserved, with a balcony and river view. She said "If I booked through a 3rd party, I wasn't guaranteed what I was getting". I have always gotten what I reserved through Hotels.com was my response. She would not make changes due to a youth sports group. The next morning the receptionist was very helpful to us and worked out a remedy to the inconvenience of the stairs and hill my sister and her husband were having to climb. The older part of the resort has no elevator and a steep hill to climb. Other than the one lady at check in, everyone was very nice. The rooms were clean, beds comfortable, good pillows and fluffy towels. The breakfast is coffee, juice and packaged pastries not what I was expecting. You have to get your own towels from the front desk, once again I had to talk to the first lady, and she informed me of this. The location is the main plus for convenience of walking downtown. I am not normally this descriptive, but I was quite frustrated with some things. I
Stayed 2 nights in Nov 2025

2/10 Terrible

Itane

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
No me pudieron cambiar de habitación, había ruido de personas en la habitación contigua y un perro ladrando , se lo expliqué a la recepción y no solucionaron las situación , pedí cancelaran sin utilizar ni 5 mn la habitación y me dicen que no hay reembolso, como se llama eso
Stayed 3 nights in Dec 2025

10/10 Excellent

Denise

Liked: Cleanliness, amenities, property conditions & facilities
Great location
Stayed 3 nights in Sep 2025

4/10 Poor

David

Travelled with family
Disliked: Amenities, property conditions & facilities
Staff were the single stars of the place. 1st floor bathroom smelled like urine. Light switches that didn't work. 3 legged microwave. Gas fireplace only worked 1/2 of the time. Old!
Stayed 2 nights in Dec 2025

6/10 Okay

jason

Very outdated. They were double booked and we got a supposed upgrade to which our daughter slept on a sorry excuse for a pull out sofa.
Stayed 2 nights in Nov 2025

4/10 Poor

Stacy

Travelled with family
Liked: Staff & service
Disliked: Amenities
For $200 a night, we expected more. The curtains were stained, the tub enamel was chipped in several places, there was jewelry from a previous occupant under the sink, and the walls were paper thin. Our neighbors arrived shortly after us, also less than pleased, and we heard every word for our entire stay. Including bathroom habits. We were given one washcloth for two adults, three towels, and a bath mat. At check in we were offered a hot breakfast with discounted attraction tickets or a visa gift card if we “just visited a room at the main resort in case we would want to stay there next time”- a clear time share ploy. Just generally not the experience we expected based on other reviews.
Stayed 2 nights in Dec 2025

8/10 Good

Felice

Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
The room was clean. But the bathroom not so much. The toilet had urine all over the lid and there was hair un the sink and tub
Stayed 3 nights in Dec 2025

6/10 Okay

Justin

Stayed 2 nights in Dec 2025

10/10 Excellent

John

Liked: Cleanliness, amenities, property conditions & facilities
Everything great, we've stayed here 4 times and will be coming back
Stayed 3 nights in Dec 2025

6/10 Okay

Crystal

Stayed 2 nights in Nov 2025

2/10 Terrible

Glenda

Travelled with family
Disliked: Cleanliness, staff & service, amenities
Room smell like onios, room beside had a dog that was barking and would not shut up. There were a bunch off kids playing outside been loud and hitting cars parked there with a ball. There were no more rooms so we left at midnight.
Stayed 2 nights in Nov 2025

6/10 Okay

Jeff

Liked: Cleanliness, staff & service, amenities
Room was great. Staff was great. Enjoyed our stay.
Stayed 2 nights in Nov 2025

8/10 Good

Stephanie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean room
Stayed 2 nights in Oct 2025

8/10 Good

Antonina

Business traveller
Liked: Cleanliness, staff & service, amenities
The room was clean, old building
Stayed 5 nights in Sep 2025

6/10 Okay

Marshall Edward

Travelled with family and small children
Disliked: Property conditions & facilities
The good abt the room and hotel was the location and the river view. The bad was having to kill a bug crawling on the ceiling and cobwebs hanging from the ceiling. The rooms definitely need to be remodeled.
Stayed 2 nights in Nov 2025

2/10 Terrible

Scott

Disliked: Cleanliness, amenities
The rooms were not as advertised in pictures. We were given the wrong room to begin with, when we entered the room there was a dead bug on the bed. We then got reassigned to what was to be our room we booked and it was supposed to be one of their renovated room, which was not the cased. The room was very dated and the tub was dirty among so many other issues. There is a door in between rooms and the neighbors were so loud we took an audio recording from across our room and took several complaints to the front desk. We ended up packing our vehicle that same night and left. Will keep posted on any and all refunds we requested and expect.
Stayed 3 nights in Nov 2025

6/10 Okay

John , Sandi

Travelled with partner
The rooms are dated and need some refurbishing. The parking garage leaks terribly. The heater at the lower level is up to high to see the control knobs.
Stayed 4 nights in Nov 2025

4/10 Poor

Joseph, Spartanburg

Stayed 2 nights in Nov 2025

2/10 Terrible

Giselle

Disliked: Cleanliness, staff & service
Rooms
Stayed 3 nights in Nov 2025

8/10 Good

Tim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great except for the internet connection. The wi-fi is weak.
Stayed 2 nights in Nov 2025

6/10 Okay

Kristi

Travelled with family, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Staff was more than courteous. Room was as depicted online. Accommodations were clean and in good condition.
Stayed 1 night in Nov 2025

6/10 Okay

Robert

Stayed 4 nights in Oct 2025