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Chulia Heritage Hotel

3.0 star property

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Photo gallery for Chulia Heritage Hotel

Interior
In-room safe, iron/ironing board, free WiFi, bed sheets
Bicycling
Hallway
Front of property

Reviews

7.4 out of 10
Good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Housekeeping

Explore the area

View in a map
380, Chulia Street, Georgetown, George Town, Penang, 10200
  • Place, Georgetown UNESCO Historic Site
    ‪1 min walk‬
  • Place, Padang Kota Lama
    ‪10 min walk‬
  • Place, KOMTAR
    ‪12 min walk‬
  • Airport, Penang (PEN-Penang Intl.)
    ‪21 min drive‬

Room options

View all photos for Basic Triple Room with Shared Bathroom

In-room safe, iron/ironing board, free WiFi, bed sheets

Basic Triple Room with Shared Bathroom

  • Sleeps 3
  • Free Wi-Fi

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed | In-room safe, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 Queen Bed

10.0 out of 10
Exceptional
(1 review)
  • 13 sq m
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 1 Queen Bed

Deluxe Room, 1 Queen Bed | In-room safe, iron/ironing board, free WiFi, bed sheets

Deluxe Room, 1 Queen Bed

  • 18 sq m
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Family Room, 2 Queen Beds, Shared Bathroom

Family Room, 2 Queen Beds, Shared Bathroom | In-room safe, iron/ironing board, free WiFi, bed sheets

Family Room, 2 Queen Beds, Shared Bathroom

  • 16 sq m
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Basic Triple Room, Shared Bathroom

In-room safe, iron/ironing board, free WiFi, bed sheets

Basic Triple Room, Shared Bathroom

  • 14 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Basic Double Room, Shared Bathroom

Basic Double Room, Shared Bathroom | In-room safe, iron/ironing board, free WiFi, bed sheets

Basic Double Room, Shared Bathroom

  • 10 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Petite Room with Queen Bed

Petite Room with Queen Bed | In-room safe, iron/ironing board, free WiFi, bed sheets

Petite Room with Queen Bed

  • 11 sq m
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Deluxe Double Room

In-room safe, iron/ironing board, free WiFi, bed sheets

Deluxe Double Room

  • Sleeps 2
  • Free Wi-Fi

View all photos for Basic Double Room with Shared Bathroom

In-room safe, iron/ironing board, free WiFi, bed sheets

Basic Double Room with Shared Bathroom

  • Sleeps 2
  • Free Wi-Fi

View all photos for Standard Triple Room

Standard Triple Room | In-room safe, iron/ironing board, free WiFi, bed sheets

Standard Triple Room

  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed
  • Free Wi-Fi

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About this property

Chulia Heritage Hotel

Along with tour/ticket assistance, this smoke-free hotel has a garden and a front desk safe. Free WiFi in public areas and free self parking are also provided.
Chulia Heritage Hotel offers 45 air-conditioned accommodations with a safe and complimentary slippers. LCD televisions come with premium satellite channels.

Bathrooms include a shower and hairdryers. This George Town hotel provides complimentary wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

The recreational activities listed below are available either on-site or nearby; fees may apply.
During your stay at Chulia Heritage Hotel, you're just a quick walk from Georgetown UNESCO Historic Site. Enjoy features like free WiFi in public areas and free self-parking.
  • Free WiFi
  • Free self-parking
  • Amenities include a front desk safe, a lift and a terrace
  • On-site recreation includes bicycles to rent
  • 12 minutes by foot from KOMTAR and a 3-minute drive from Gurney Drive
Chulia Heritage Hotel offers its guests a terrace, tour/ticket assistance, and a garden. Public spaces have free WiFi. Chulia Heritage Hotel also features a front desk safe and a lift. Limited free parking is available on a first-come, first-served basis.

This 3-star George Town hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Things to do

  • Bicycle rentals

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 2 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with premium cable/satellite channels

More

  • Air conditioning
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 9:00 PM

Late check-in subject to availability

Minimum check-in age - 18

Check-out

Check-out before noon

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

The front desk is open daily from 7:00 AM - 9:00 PM

Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation

For any questions, please contact the property using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 1 year old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: MYR 100 per accommodation, per stay
  • A tax is imposed by the city: MYR 2.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher
The front desk at this property is open daily from 7:00 AM - 9:00 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 5:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child aged 1 year old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Chulia

Chulia Heritage

Chulia Heritage Hotel

Chulia Heritage Hotel Penang

Chulia Heritage Penang

Chulia Hotel

Hotel Chulia Heritage

Chulia Heritage Hotel Penang/George Town

Chulia Heritage Hotel George Town

Chulia Heritage George Town

Chulia Heritage Hotel Hotel

Chulia Heritage Hotel George Town

Chulia Heritage Hotel Hotel George Town

Chulia Heritage Hotel Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 77 out of 411 reviews
Rating 8 - Good. 194 out of 411 reviews
Rating 6 - Okay. 95 out of 411 reviews
Rating 4 - Poor. 28 out of 411 reviews
Rating 2 - Terrible. 17 out of 411 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

Reviews

Verified

2/10 Terrible

Stephen P

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

WARNING Dishonest staff - do not stay here

Charged us for a deluxe room and gave us a room 2/3 the size no curtains, no room safe, noisy and not cleaned properly - still half full drink bottles from previous tenant. Several years ago it was well run, not any more. L
Stayed 1 night in Sep 2022
Verified

6/10 Okay

Ali

👍
Stayed 4 nights in Jun 2023
Verified

6/10 Okay

Nerissa

Liked: Staff & service

Basic hotel

Room is bright with high ceilings. Our room was on ground level almost next to reception area. We stayed one night only as our hotel closed due to the government lockdown. Bathroom shower was almost right over the toilet. The whole room was wet every time someone showered. Occasionally, we'd smell cigarette smoke possibly from someone smoking near the reception area. Bed sheets were well worn and doesn't seem clean. Saw a couple of long hairs. Ugh.
Stayed 1 night in Mar 2020
Verified

6/10 Okay

Takashi

Disliked: Staff & service, property conditions & facilities
サイト内の写真より綺麗で清潔な印象を受けましたが、部屋が若干狭い感じがしました。 1人旅の1泊程度なら問題ないでしょう
Stayed 2 nights in Jan 2020
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean & nice
Stayed 1 night in Jan 2020
Verified

8/10 Good

Sophiia

Liked: Cleanliness, staff & service
Value for money
Stayed 2 nights in Jan 2020
Verified

10/10 Excellent

Loga

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb location
Stayed 3 nights in Aug 2019
Verified

6/10 Okay

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful staff, worst WiFi!

The WiFi was really, really terrible! That alone will prevent me from staying here again. Other than that, love the location and the staff were absolutely superb. A huge thank you to them all! Some gardeners were smoking while working, which is not allowed. Why can’t Malaysians follow simply rules? No hope for the country if this carries on.
Stayed 4 nights in Aug 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the environment
Stayed 1 night in Aug 2019
Verified

4/10 Poor

CheeKeong

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The room is not in a very good condition. I have booked 2 rooms. 1 room have problem to enter using the keycard. Then later it does not have any power. Need to change room then after change to another room, the room intermittent power "trip". Need to change room again. My room initial seems ok. Then out of sudden, there is water dripping from the toilet ceiling. Need to change room. No fridge and there is not enough space to have a mini table.
Stayed 3 nights in Aug 2019
Verified

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Poorly maintained.
Stayed 2 nights in Jul 2019
Verified

4/10 Poor

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
No water, old linens and towels no toiletries
Stayed 5 nights in Jul 2019
Verified

6/10 Okay

Chang

Liked: Staff & service
Disliked: Cleanliness
The heritage building was in an excellent location - very hip and happening with lots of bars, quaint cafe's and eateries. The venue however was a little run down - not as well maintained as I hoped it would be. My bedroom with fresh linen had traces of hair - of different length on it. The bathroom was clean but the water heater wasn't working so well. As I was on the ground floor, I can hear people moving around above my room.
Stayed 1 night in Jul 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the room upgrade, good experience!
Stayed 2 nights in May 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Old building with new painting and modern toilet. Used common toilet but no issues as they have a few for everybody. Slept well got tv and aircon. Downside, better bring your own drinking water and personal toiletries.
Stayed 1 night in May 2019
Verified

8/10 Good

Neil J

Liked: Staff & service, room comfort

For foodies

Great location. Good food nearby.
Stayed 1 night in Apr 2019
Verified

10/10 Excellent

Pauline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel in a great location would use again.
Stayed 3 nights in Mar 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simple and clean. Nearby to many attractions. Check-in was prompt and staff was very helpful and friendly.
Stayed 2 nights in Mar 2019
Verified

4/10 Poor

Aymeric

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pas très bien !

Nous avons séjourné 4 nuits au Chulia Heritage Hôtel. De l’extérieur, l’hôtel est très beau ainsi que dans le lobby. Mais les chambres sont très moyennes voir pas bien du tout. Première chambre (numéro 120 standard) : très petite qui n’est pas adaptée pour 2 personnes, pommeau de douche juste au dessus des toilettes et sanitaires bouchés... bref une cata ! Le personnel était au courant que les toilettes étaient bouchées mais refile quand même cette chambre aux clients... impossible de nous changer de chambre pour les 2 premières nuits ... Seconde chambre (numéro 106 deluxe) : légèrement plus grande au niveau de la superficie, le pommeau légèrement décalé des toilettes mais le gros problème de cette chambre est l’insonorisation. Elle est située en face des escaliers pour l’étage et le va et viens est très présent et bruyant. De plus, il n’y a aucun rideau pour cacher la lumière du hall d’entrée qui passe par les vitres au dessus de la porte : obligés de dormir avec la lumière toute la nuit ... nous faisons beaucoup d’hôtels de cette catégorie et pour le moment celui ci est le pire. Propreté correcte et personnel souriant ce qui vaut les 2/5. Attention cet hôtel n’est pas du tout un 3 étoiles. On est sur une auberge aménagée en petit hôtel. Par ailleurs, situation optimale
Stayed 4 nights in Feb 2019
Verified

6/10 Okay

Jimena

Hotel sólo para una noche

Es un hotel sumamente sencillo, no cuenta con ningún servicio, únicamente las habitaciones. Al parecer tiene poco tiempo de renovado sin embargo es un hotel viejo y por lo tanto no luce tan bien como se aprecia en las fotos, en mi perspectiva luce muy distinto a lo que te presentan. El baño es compartido y un punto negativo de ello es que no están tan limpios como esperaría además de que las regaderas están donde mismo que la taza por lo que siempre está mojada igual que el papel del baño :/ No es tan fácil encontrar el lugar ya que no está justamente sobre la calle y tampoco hay señalamientos, no es visible ya que tienes que accesar por el estacionamiento del mismo y el hotel se encuentra al fondo (en lo personal pase dando vueltas por casi dos horas y nadie sabía informar). Lo recomendaría sólo si tu presupuesto es bajo y no piensas pasar más de una noche ahí
Stayed 1 night in Nov 2018
Verified

6/10 Okay

Aznan

AIRCOND perlu di Service Cadar perlu di tukar Tepat pada waktu
Stayed 2 nights in Dec 2018
Verified

8/10 Good

Kaleung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
房間舒適，整潔，服務也良好，旺中帶靜！
Stayed 4 nights in Dec 2018
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Berdekatan dgn tempat sejarah
Stayed 1 night in Dec 2018
Verified

2/10 Terrible

Verified traveller

Do not expect car parking even if you book, I advised I require car parking on arrival as I was driving 600KM from Thailand and this was essential to my stay. When I arrived one of the security/ car park attendants / maffia woman told very rudely the car park was full move my car now and I should of got there earlier and “the Malaysians” beat you to it and laughed. I said can I just stay 5 minutes and check in first and leave my bag in the room and she said no go and pay for parking elsewhere! I stay in up to 50 hotels a year and also own a hotel, this was one of the most disgusting receptions I have ever encountered at any hotel anywhere in the world and ended Ed up parking almost 2km away! Room was fine, terrible WiFi speeds however this is common in Malaysia. I stayed 2 times in 3 days as part of a business trip and left my car where I parked on the first night, when I returned 2 days later she laughed at me saying where is your car?
Stayed 1 night in Nov 2018
Verified

8/10 Good

Jackson

Liked: Staff & service, room comfort
Share toilet
Stayed 1 night in Nov 2018