2/10 Terrible
Bruce
Travelled with partner
12 Jul 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Disappointed Stay – Not Up to Holiday Inn Express Standards
We’ve stayed at several Holiday Inn Express locations during our trip, and this one in Gloucester, VA, was by far the most disappointing. The property is clearly older and in need of updating. Our room smelled strongly of pine cleaner—almost like sawdust—and the carpet was grimy underfoot. The bathroom was unusually small, even for a budget hotel.
Breakfast was where things really fell apart. The staff member in charge was sitting in the dining area, wearing her kitchen hat, eating her own meal and chatting loudly with a friend, while several food stations were neglected. The juice machine had a layer of congealed juices under the cup holder. the coffee was lukewarm, and the pancake machine produced something closer to cardboard than food. Most items were unappealing or inedible.
This experience left us questioning the consistency of the Holiday Inn Express brand. We’ll be checking out the Hampton Inn next door and likely staying there next time we’re in the area.
Bruce
Stayed 1 night in Jul 2025
