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Montego Sands Resort

4.0 star property

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Photo gallery for Montego Sands Resort

A beach with a city skyline in the background.
A corridor with a tiled floor, surrounded by lush greenery and palm trees, leading to a building with windows.
A pool area with lounge chairs and a red umbrella, surrounded by a fence.
1 Bedroom Super Deluxe Apartment | Living room | 55-inch LCD TV with digital channels, TV, Netflix
Executive Room, 2 Bedrooms | Individually decorated, individually furnished, iron/ironing board

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Kitchen
  • Washing machine
  • Dryer
  • Parking included
  • Free Wi-Fi

Explore the area

View in a map
21 Peerless Avenue, Mermaid Beach, QLD, 4218
  • Place, Pacific Fair Shopping Centre
    ‪7 min walk‬
  • Place, Gold Coast Convention and Exhibition Centre
    ‪14 min walk‬
  • Place, The Star Gold Coast
    ‪14 min walk‬
  • Airport, Gold Coast, QLD (OOL-Coolangatta)
    ‪25 min drive‬

Room options

View all photos for 1 Bedroom Deluxe Apartment

1 Bedroom Deluxe Apartment | Living area | 55-inch LCD TV with digital channels, TV, Netflix

1 Bedroom Deluxe Apartment

  • Water view
  • 53 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for 2 Bedroom Deluxe Penthouse

2 Bedroom Deluxe Penthouse | Individually decorated, individually furnished, iron/ironing board

2 Bedroom Deluxe Penthouse

  • Garden view
  • 86 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 Queen Bed, 2 Single Beds and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for 2 Bedroom Super Deluxe Apartment

2 Bedroom Super Deluxe Apartment | Individually decorated, individually furnished, iron/ironing board

2 Bedroom Super Deluxe Apartment

  • 65 sq m
  • 2 bedrooms
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed
  • Free Wi-Fi

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Exterior
Portobello Resort Apartments
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  • Pool
  • Hot tub
  • Kitchen
  • Washing machine
4.3 out of 5, Excellent, 221 reviews
Portobello Resort Apartments

About this property

Montego Sands Resort

This smoke-free apartment building features 2 outdoor pools, a business centre and dry cleaning. Free WiFi in public areas and free self parking are also provided. Additionally, laundry facilities, a free food/drink shopping service and express check-in are on-site. Each apartment features a kitchen with a fridge and a stovetop, plus a washer/dryer and an LCD TV with digital channels. Guests can appreciate conveniences, such as a dining area and a sitting area, and other amenities include free WiFi and Netflix.
Montego Sands Resort offers 13 air-conditioned accommodations with washers/dryers and free newspapers. This individually decorated and furnished accommodation has separate sitting areas. Accommodation at this 4-star apartment has kitchens with fridges, stovetops, separate dining areas and kitchenware and utensils.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). 55-inch LCD televisions come with premium digital channels and Netflix. Additionally, rooms include coffee/tea makers and an iron/ironing board.

2 outdoor swimming pools are on site.
During your stay at Montego Sands Resort, you're just a quick walk from Mermaid Beach. Free WiFi in public areas, free self-parking and 2 outdoor pools are available. This upmarket apartment building has 13 apartments. Each apartment offers free WiFi and a kitchen.
  • Each apartment offers a kitchen, a washer/dryer and a dining area
  • Free Wi-Fi (speed: 50+ Mbps)
  • Free self-parking
  • Take a swim in the 2 outdoor pools
  • Services include free food shopping service, dry cleaning/laundry and tour or ticket assistance
  • Just a 2-minute drive from The Star Gold Coast and a few minutes from Broadbeach Beach
Montego Sands Resort offers its guests 2 outdoor swimming pools. WiFi is free in public spaces. You'll find a business centre on site. A terrace, barbecue grills, and tour/ticket assistance are also featured at Montego Sands Resort. Self parking is free.

This 4-star Gold Coast apartment is smoke free.

Property amenities

Beach

  • 1

Pool/Spa

  • 2 outdoor pools
  • Heated pool

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Free self parking on site
  • Limited on-site self parking

Family friendly

  • Cot: AUD 50 per stay

Kitchen

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Hob
  • Refrigerator
  • Toaster

Bedrooms

  • Bedsheets provided

Bathroom

  • Hair dryer (on request)
  • Towels provided

Living spaces

  • Separate dining area
  • Separate sitting area

Entertainment

  • 55-inch LCD TV with premium digital channels
  • Hulu
  • Netflix
  • Streaming services

Outdoor areas

  • Barbecue grill
  • Garden
  • Terrace

Laundry

  • Dry cleaning/laundry service
  • Laundry detergent
  • Laundry facilities
  • Washer/dryer

Work spaces

  • Business centre

Comfort

  • Air conditioning
  • Ceiling fan
  • Heating

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • Smoke-free property

Services and conveniences

  • Free daily newspapers
  • Free grocery shopping service
  • Iron/ironing board
  • Luggage storage
  • Tour and ticket assistance

Things to do

  • Heated pool

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)
  • Fire extinguisher

General

  • 13 units
  • Garden
  • Individual decor
  • Individual furnishings

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 9:00 PM
Express check-in available

Check-out

Check-out before 10 AM
Express check-out available

Special check-in instructions

The front desk is open Monday - Friday (9 AM - 4 PM) and Saturday - Sunday (9 AM - noon)
Guests must contact the property in advance for check-in instructions and lockbox information; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk, lockbox

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are available for AUD 50 per stay.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 200 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Crib (infant bed) fee: AUD 50 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property is professionally cleaned
This property's front desk is open during the following times:
  • Monday - Friday: 9 AM - 4 PM
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after noon must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information and lockbox information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

National rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.

Property is also known as

Montego Sands Resort Mermaid Beach
Montego Sands Resort
Montego Sands Mermaid Beach
Montego Sands
Montego Sands Resort Apartment
Montego Sands Resort Mermaid Beach
Montego Sands Resort Apartment Mermaid Beach

Montego Sands Resort Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 124 out of 276 reviews
Rating 8 - Good. 111 out of 276 reviews
Rating 6 - Okay. 30 out of 276 reviews
Rating 4 - Poor. 6 out of 276 reviews
Rating 2 - Terrible. 5 out of 276 reviews

8.8/10

Cleanliness

9.2/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Kenneth

Liked: Cleanliness, amenities, property conditions & facilities, communication
Proximity to the beach, transport, and other amenities was excellent.
Stayed 6 nights in Oct 2025
Verified

8/10 Good

HONG

Liked: Cleanliness, amenities, property conditions & facilities, communication
The room was clean but tired. Many facilities on offer, including cooker, toaster and kettle, and surprisingly washer and drier.
Stayed 5 nights in Jan 2026
Verified

6/10 Okay

Anita

Disliked: Amenities, property conditions & facilities, communication
Did not see any staff every .Reception was always closed. Rooms were ok ,very old and dated. Pool ad spa borh top rim around pools were filfytop lip of tiles needed a scrub to clean ,the water looked clean enough though. Constuction next to our apartment was noisey all the time from 6am to late . Best part was the location,very close to beach and shops stc.
Stayed 6 nights in Feb 2026
Verified

8/10 Good

Damian

Liked: Cleanliness, property conditions & facilities, communication
Great location and friendly staff
Stayed 2 nights in Feb 2024
Verified

10/10 Excellent

Glenn

Liked: Cleanliness, amenities, property conditions & facilities, communication
Good location close to beach, shopping centers and many restaurants and bars.
Stayed 3 nights in Jul 2024
Verified

10/10 Excellent

grant

Liked: Cleanliness, room comfort, communication
Hotel, with Central to restaurants, cafes, and beach
Stayed 2 nights in Mar 2024
Verified

8/10 Good

Alex

Liked: Amenities, property conditions & facilities, communication
Comfortable space in a nice location.
Stayed 4 nights in Sep 2024
Verified

8/10 Good

Leisa

Liked: Cleanliness, amenities, property conditions & facilities, communication
Quiet location which was close to great restaurants, beach & shopping.
Stayed 2 nights in Oct 2023
Verified

8/10 Good

Celestine

Liked: Cleanliness, amenities, property conditions & facilities, communication
It was close to everything and really good value for money with being fully self contained!
Stayed 2 nights in Aug 2022
Verified

10/10 Excellent

caitlin

Liked: Cleanliness, amenities, property conditions & facilities, communication
Perfect family holiday location. The property was very clean and reception were very helpful. The pool and spa was perfect for my toddler. So close to Pac Fair & the beach too!
Stayed 7 nights in Dec 2024
Verified

8/10 Good

Bill

Liked: Cleanliness, amenities
It felt like a resort, despite its age. Management staff were accommodating and it is so convenient to the beach and Broadbeach restaurants, Will stay there again.
Stayed 3 nights in Oct 2022
Verified

10/10 Excellent

Cathryn

Liked: Cleanliness, amenities, communication
Bed was so comfortable, choice of four pillow types. Spa and pool area was clean and beautiful. Felt safe, security good.
Stayed 4 nights in Aug 2024
Verified

10/10 Excellent

Bradley Scott

Liked: Cleanliness, amenities, property conditions & facilities, communication
Clean and tidy and central to everything
Stayed 2 nights in Apr 2023
Verified

8/10 Good

graham

Liked: Cleanliness, room comfort, communication

Step back in time

Surprised at the age of the bed, think 70’s . Overall the place was quiet ish, comfortable, neat, although a few things missing, it had an iron but no ironing board, pegs but no clothes airer, but great location
Stayed 2 nights in Aug 2025
Verified

8/10 Good

Nadia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean room, great location

Stayed while attending a wedding in the Gold Coast. Very close to Pacific Fair Mall for last minute outfit finishing touches and maicures etc. Very close to a lovely beach and cute cafes. Staff were very helpful and polite.
Verified

8/10 Good

Melody

Liked: Amenities, property conditions & facilities, communication
This property was perfect for what I needed. It was ideal cos I like to cook and everything was available to me and my needs. It was easy to find, had a parking space and it was central to my needs
Stayed 5 nights in Feb 2024
Verified

10/10 Excellent

Gary

Liked: Cleanliness, amenities, property conditions & facilities, communication
Cockroaches in the kitchen cupboard
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Stacey

Liked: Cleanliness, amenities, property conditions & facilities, communication
The unit was very clean and tidy. The beds were so comfortable. Really enjoyed our stay. Lillian made it so easy for us and was so helpful and friendly in all of our communication. The pool looked lovely but we just did not get a chance to use it. Had an allocated parking space in secure parking. Thank you for a great stay.
Verified

6/10 Okay

Trevor

Liked: Cleanliness, amenities, property conditions & facilities, communication
Liked the decor. At the moment the high rise development alongside didn’t help. Will be a better site when development completed.
Verified

8/10 Good

John

Liked: Cleanliness, communication
Montego Sands is in a quiet side street and only a hundred metres or so from the beach. There is underground parking in a designated bay and both the wi-fi and cable TV were good. The swimming pool was small and looked unappealing. The rooms are spacious and although a bit tired looking they are comfortable enough.
Stayed 5 nights in Mar 2024
Verified

8/10 Good

Indranil

Liked: Cleanliness, amenities, property conditions & facilities, communication
Close to the beach though as mentioned in the ad, one CANNOT get a look at the water from the property.
Verified

6/10 Okay

william

Liked: Cleanliness, property conditions & facilities, communication
The design of the complex did not allow for much privacy
Verified

4/10 Poor

John

Disliked: Cleanliness, amenities, property conditions & facilities
Our "Deluxe" apartment 3 was on the ground floor fronting the road and main pathways in to the complex. This meant that all windows allowed for full view in to the apartment. The bathroom window over the toilet faced the road and had clear glass which meant that the blind had to be down 24/7. The wire shelving in the wardrobe was unusable due to grease and dust. The outside spa pool was full of dead flies and sand. The furniture in the apartment was in good condition. However the rest of the apartment was lack luster for a Deluxe room.
Stayed 7 nights in Aug 2025
Verified

6/10 Okay

Ash

Liked: Cleanliness, room comfort, communication

Needs Updating

Was quite noisy with the Huge Building being built next door. Was dark and could do with an update.
Stayed 2 nights in Sep 2023
Verified

4/10 Poor

Andrew

Liked: Cleanliness, amenities, communication
Disliked: Property conditions & facilities
This property was cheaper on another website , balcony was not operational, one bedroom was filled with light due to see through blinds
Stayed 1 night in Nov 2023