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Hotel Kajikaso

4.0 star property

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Experience a serene retreat with a large bed, cushioned bench, and traditional Japanese sliding door.
Relax in a cozy space with a sofa, bench, and cabinet, offering a view of the surrounding hillside.
Relax in our serene indoor garden, surrounded by lush plants and a soothing water feature.
Bathroom with a large bathtub and a window offering a view of the surrounding area.
Enjoy cooking in the kitchen with a refrigerator and dishwasher, and relax in the adjacent seating area with a city view.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Spa
  • Parking included
  • Air conditioning
  • Free WiFi
  • Restaurant

Explore the area

Map
688 Yumoto Hakone-machi, Hakone, Kanagawa-ken, 250-0311
  • Tenzan Onsen
    ‪2 min drive‬
  • Hakone Open Air Museum
    ‪10 min drive‬
  • Hakone Kowakien Yunessun
    ‪11 min drive‬

Room options

View all photos for Special Room - Manyou No 501 - River View Japanese-Western Style Room with Private Bath - Onsen

Special Room - Manyou No 501 - River View Japanese-Western Style Room with Private Bath - Onsen | 1 bedroom, down duvets, free minibar, in-room safe

Special Room - Manyou No 501 - River View Japanese-Western Style Room with Private Bath - Onsen

  • 64 sq m
  • River view
  • Sleeps 6
  • 2 Single Beds OR 4 Single Futons

View all photos for SpecialRoom -Hiten No508 River View Japanese-Western Style w/ Private Open-Air Bath-Onsen

SpecialRoom -Hiten No508 River View Japanese-Western Style w/ Private Open-Air Bath-Onsen | 1 bedroom, down duvets, free minibar, in-room safe

SpecialRoom -Hiten No508 River View Japanese-Western Style w/ Private Open-Air Bath-Onsen

  • 76 sq m
  • River view
  • Sleeps 6
  • 2 Single Beds OR 4 Single Futons

View all photos for Special Room - Taikan No 509 River View Japanese-Western Style Room with Private Bath - Onsen

Special Room - Taikan No 509 River View Japanese-Western Style Room with Private Bath - Onsen | 1 bedroom, down duvets, free minibar, in-room safe

Special Room - Taikan No 509 River View Japanese-Western Style Room with Private Bath - Onsen

  • 108 sq m
  • River view
  • Sleeps 6
  • 2 Single Beds and 4 Single Futons

View all photos for B-type Japanese 12 river view standard

B-type Japanese 12 river view standard | 1 bedroom, down duvets, free minibar, in-room safe

B-type Japanese 12 river view standard

8.0 out of 10
Very good
(1 review)
  • 44 sq m
  • River view
  • Sleeps 6
  • 6 Single Futons

View all photos for Shusui-an Town View Japanese-Western Style Room with Private Open-Air Bath - Onsen

Shusui-an Town View Japanese-Western Style Room with Private Open-Air Bath - Onsen | 1 bedroom, down duvets, free minibar, in-room safe

Shusui-an Town View Japanese-Western Style Room with Private Open-Air Bath - Onsen

  • 70 sq m
  • City view
  • Sleeps 6
  • 4 Single Futons OR 2 Single Beds

View all photos for Shusui-an River View Japanese-Western Style Room with Private Open-Air Bath - Onsen

Shusui-an River View Japanese-Western Style Room with Private Open-Air Bath - Onsen | 1 bedroom, down duvets, free minibar, in-room safe

Shusui-an River View Japanese-Western Style Room with Private Open-Air Bath - Onsen

  • 70 sq m
  • River view
  • Sleeps 6
  • 4 Single Futons OR 2 Single Beds

View all photos for Special Room-Manten,Makoto No505-507 RiverView Japanese-Western Style w/ Private Open-Air Bath-Onsen

Special Room-Manten,Makoto No505-507 RiverView Japanese-Western Style w/ Private Open-Air Bath-Onsen | 1 bedroom, down duvets, free minibar, in-room safe

Special Room-Manten,Makoto No505-507 RiverView Japanese-Western Style w/ Private Open-Air Bath-Onsen

  • 46 sq m
  • River view
  • Sleeps 6
  • 2 Single Beds OR 4 Single Futons

View all photos for Japanese Style Room with 10 tatami mats, River View, Half Board

Japanese Style Room with 10 tatami mats, River View, Half Board | 1 bedroom, down duvets, free minibar, in-room safe

Japanese Style Room with 10 tatami mats, River View, Half Board

10.0 out of 10
Exceptional
(2 reviews)
  • 37 sq m
  • River view
  • Sleeps 5
  • 5 Single Futons

View all photos for Special Room - Hisyou No 510 - City View Japanese-Western Style Room with Private Bath - Onsen

Special Room - Hisyou No 510 - City View Japanese-Western Style Room with Private Bath - Onsen | 1 bedroom, down duvets, free minibar, in-room safe

Special Room - Hisyou No 510 - City View Japanese-Western Style Room with Private Bath - Onsen

  • 64 sq m
  • Sleeps 6
  • 2 Single Beds OR 4 Single Futons

View all photos for Kisaku River View Japanese-Style Room with Private Open-Air Bath - Onsen

Kisaku River View Japanese-Style Room with Private Open-Air Bath - Onsen | 1 bedroom, down duvets, free minibar, in-room safe

Kisaku River View Japanese-Style Room with Private Open-Air Bath - Onsen

9.6 out of 10
Exceptional
(4 reviews)
  • 48 sq m
  • River view
  • Sleeps 6
  • 6 Single Futons

View all photos for Japanese Style Room with 12.5 tatami mats, River View, Half Board

Japanese Style Room with 12.5 tatami mats, River View, Half Board | 1 bedroom, down duvets, free minibar, in-room safe

Japanese Style Room with 12.5 tatami mats, River View, Half Board

10.0 out of 10
Exceptional
(1 review)
  • 48 sq m
  • River view
  • Sleeps 6
  • 6 Single Futons

View all photos for Basic Room, River View

Basic Room, River View | 1 bedroom, down duvets, free minibar, in-room safe

Basic Room, River View

  • 64 sq m
  • River view
  • Sleeps 6
  • 2 Single Beds OR 6 Single Futons

View all photos for Japanese Style Room with City View, Half Board

1 bedroom, down duvets, free minibar, in-room safe

Japanese Style Room with City View, Half Board

9.0 out of 10
Wonderful
(4 reviews)
  • 37 sq m
  • City view
  • Sleeps 5
  • 5 Single Futons

View all photos for Twin Room, No Meal

Twin Room, No Meal | 1 bedroom, down duvets, free minibar, in-room safe

Twin Room, No Meal

  • 7 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Twin Room No View

1 bedroom, down duvets, free minibar, in-room safe

Twin Room No View

  • Sleeps 2
  • 2 Single Beds

View all photos for Street Side - Japanese Style Room 10 Tatami Mats

Dining | Breakfast and dinner served, Japanese cuisine

Street Side - Japanese Style Room 10 Tatami Mats

  • Sleeps 5
  • 5 Single Futons

View all photos for River Side - Japanese Western Style Room With Twin Bed (Free Flowing Outdoor Bath)

1 bedroom, down duvets, free minibar, in-room safe

River Side - Japanese Western Style Room With Twin Bed (Free Flowing Outdoor Bath)

  • Sleeps 6
  • 4 Single Futons and 2 Single Beds

View all photos for River Side - Japanese Style Room 12.5 Tatami Mats

Dining | Breakfast and dinner served, Japanese cuisine

River Side - Japanese Style Room 12.5 Tatami Mats

  • Sleeps 6
  • 6 Single Futons

View all photos for River Side - Japanese Style Room 12 Tatami Mats

Dining | Breakfast and dinner served, Japanese cuisine

River Side - Japanese Style Room 12 Tatami Mats

  • Sleeps 6
  • 6 Single Futons

View all photos for Street Side - Japanese Western Style Room With Twin Bed (Free Flowing Outdoor Bath)

1 bedroom, down duvets, free minibar, in-room safe

Street Side - Japanese Western Style Room With Twin Bed (Free Flowing Outdoor Bath)

  • Sleeps 6
  • 4 Single Futons and 2 Single Beds

View all photos for River Side - Japanese Western Style Room With Twin Bed Room

1 bedroom, down duvets, free minibar, in-room safe

River Side - Japanese Western Style Room With Twin Bed Room

  • Sleeps 6
  • 4 Single Futons and 2 Single Beds

View all photos for River Side - Japanese Style Room 10 Tatami Mats

Bathroom | Spring water bathtub, free toiletries, hair dryer, slippers

River Side - Japanese Style Room 10 Tatami Mats

  • Sleeps 5
  • 5 Single Futons

View all photos for River Side - Japanese Style Room With Free Flowing Outdoor Bath

Living area | LCD TV

River Side - Japanese Style Room With Free Flowing Outdoor Bath

  • Sleeps 6
  • 6 Single Futons

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  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
4.8 out of 5, Exceptional, (1514)
The price is €380
for 1 room
4 Aug - 5 Aug
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About this property

Hotel Kajikaso

Boardwalk/promenade ryokan with spa services and restaurant
A restaurant, a bar/lounge and 2 coffee shops/cafes are available at this ryokan. Free WiFi in public areas and free self parking are also provided. Additionally, coffee/tea in a common area, spa services and an arcade/games room are on-site. Housekeeping is not available.
Hotel Kajikaso offers 73 air-conditioned accommodations with free minibar items and a safe. Beds feature down duvets. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include baths or showers, spring water baths, slippers and toilets with an electronic bidet.

Guests can surf the web using complimentary wireless Internet access. LCD televisions are featured in guestrooms. Additionally, rooms include a hairdryer and free toiletries. A nightly turndown service is provided.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Guests can pamper themselves by indulging in the on-site spa services. Services include massages.

Public bath/onsen services include an indoor mineral hot spring (onsen) and yukata (Japanese robe). These services feature separate men's and women's areas. There are hot springs on site.

Our customers tell us that they can't get enough of the helpful staff at Hotel Kajikaso. During your stay, you're just a quick walk from Key Hiraga Museum. You'll find features such as free WiFi in public areas and free self-parking, plus 2 coffee shops/cafes.
  • Free WiFi
  • Free self-parking
  • Options for a bite to eat or a relaxing drink include 2 coffee shops/cafes, a restaurant and a bar/lounge
  • Amenities include free newspapers in reception, a front desk safe and 4 meeting rooms
  • On-site recreation includes hot springs
  • 12 minutes by car from Hakone Kowakien Yunessun and 8 minutes from Fuji-Hakone-Izu National Park
Hotel Kajikaso offers its guests hot springs. There's a restaurant on site, along with 2 coffee shops/cafes. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

There are 4 meeting rooms available. Spa services, a terrace, and an arcade/games room are also featured at Hotel Kajikaso. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4-star Hakone ryokan.

On-site venue – This restaurant specialises in Japanese cuisine and serves breakfast and dinner.

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site parking

Food and drink

  • 2 coffee shops/cafes
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Arcade/game room
  • Art gallery
  • Designer stores
  • Hot springs
  • Shopping

Family friendly

  • Arcade/game room
  • In-room refrigerator

Conveniences

  • Free newspapers in lobby
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • No housekeeping service
  • Turndown service

Business services

  • 4 meeting rooms

Outdoors

  • On a river
  • On the boardwalk/promenade
  • Outdoor entertainment area
  • Terrace

Spa

  • Hot springs
  • Massage
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Spa services
  • Yukata (Japanese robes)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in public areas
  • Front entrance ramp
  • Lift (80 centimetre wide door)
  • Smooth flooring in public areas
  • Thin carpet in public areas
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchairs on site

More

  • 1 building
  • 6 floors
  • Ballroom
  • Built in 1987
  • Designated smoking areas (fines apply)
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Spring water bathtub
  • Toilet paper
  • Toilet with electronic bidet
  • Towels provided

Entertainment

  • 50-inch LCD TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free stocked minibar
  • Refrigerator

More

  • Air conditioning
  • Heating
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 6:00 PM
Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

The front desk is open daily from 8:00 AM - 10:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation
Guests booked in Half Board rates must check-in by 7:30 PM to receive dinner.

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 13 years of age.

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve access to the public bath facility
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The front desk at this property is open daily from 8:00 AM - 10:00 PM.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Guests with tattoos are not able to use the on-site public bathing facilities.

Property is also known as

Hotel Kajikaso Hakone
Hotel Kajikaso
Kajikaso Hakone
Kajikaso
Hotel Kajikaso Ryokan
Hotel Kajikaso Hakone
Hotel Kajikaso Ryokan Hakone

Hotel Kajikaso Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 150 out of 291 reviews
Rating 8 - Good. 99 out of 291 reviews
Rating 6 - Okay. 26 out of 291 reviews
Rating 4 - Poor. 10 out of 291 reviews
Rating 2 - Terrible. 6 out of 291 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Sean

Liked: Cleanliness, staff & service, amenities
Unique experience! Staff were very friendly, but the facility was a bit dated and probably needed some work (especially for the cost of my accommodation).
Stayed 4 nights in Apr 2025

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort

Good onsen, terrible staff.

Other than the onsen, the staff attitude and room set up was terrible. Amenities were not set up to the correct number of guests, even after requests were made correct amenities were not sent up to the room. The property charges over 30,000 yen, I expect better service and better attitude from the employees
Stayed 1 night in Apr 2025

6/10 Okay

amid, vancouver

Stayed 1 night in Apr 2025

10/10 Excellent

Jongsuk

Stayed 1 night in Apr 2025

8/10 Good

Savannah Renee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entrance into the building is nice and inviting. We checked in and were given two keys to the room, which are actual keys and not a card. Once we got to "our room" it was quickly discovered that there was an error in check in. Other people's belongings were still in the room and it was not the type of room we booked. Thankfully the people were not in the room and we called the front desk to let them know of the issue. They immediately came up and verified that they made a mistake and apologized profusely. They did fix the room issue and got us settled into the right room. They also gave us an apology gift for the mishap. The room had a great view of the river and the cherry blossoms. We had the half board, the food was pretty good but you do need to be open to maybe trying some new things as there are many traditional dishes that are served.
Stayed 1 night in Apr 2025

10/10 Excellent

Luke

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The most zen 24 spent in Japan.

This was a Japanese cultural dream. From the traditional meals to dressing in yukata everything was perfect. Even tho it may be out of the comfort zone of some westerners, I think everyone should stay at a ryokan. It’s truly the most zen experience! We even tried soaking in the onsite onsen. Try it! You won’t regret it!
Stayed 1 night in Mar 2025

10/10 Excellent

ricardo, Hobe Sound

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay in Hakone, walkable distance from the station with many places to shop around. The springs were great aswell.
Stayed 1 night in Mar 2025

10/10 Excellent

Quan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in a good location which close to the station and Tokyo’s center. The service is good, staff is friendly and support. I’m comfortable to stay here in a short trip at Tokyo.
Stayed 1 night in Mar 2025

6/10 Okay

Andrea

Travelled with family
Liked: Cleanliness, amenities
The hotel is beautiful. Maybe it was because we were in a smaller town with fewer English speakers, but the staff was less friendly here than at other places we stayed during our trip. There are also fewer "included" extras, which we found to be more common at other hotels. This was the priciest hotel we stayed at during our trip and I think I just expected a little more for what we spent. I did like the experience of staying in more traditional Japanese lodgings and the views are spectacular. Very close to a lot of fun shops and food. We did the set meal for dinner and breakfast and it was an interesting experience but not something I would go out of my way to do again next time I'm in Japan.
Stayed 1 night in Dec 2024

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

4/10 Poor

Jennifer, Seattle

Travelled with family
Liked: Cleanliness
The property was very clean but was rather tired and worn considering the price. The room was rather musty smelling and the bathroom outdated and basic. I have a severe Shellfish Allergy which I notified the property of the day before arrival (as required). At check in I was assured they knew but at our included dinner there were multiple shellfish included in 2 courses. We checked out first thing in the morning and passed on the included breakfast. Needs improvement.
Stayed 1 night in Jan 2025

10/10 Excellent

Wen

Stayed 1 night in Dec 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service

Traditional Japan culture experiences

Good place to stay at Hakone area. Close to station and Main Street.
Stayed 2 nights in Dec 2024

2/10 Terrible

Jing

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay is very bad. When we arrived at 7:45pm, we were told that we will not get our dinner because the dinner cut off time is 7 pm. When I made the reservation, there is nothing to advise us that the dinner cut off time is 7 pm. If we knew the cut off time is so close to our arrival time, I would not pay for the room and half board. At the check in, I was given a piece of instruction and it clearly stating that the dinner close at 9 pm. Nothing stated that dinner cut off time at 7 pm.
Stayed 1 night in Dec 2024

10/10 Excellent

xun

Stayed 1 night in Sep 2024

10/10 Excellent

Danielle-joy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Romantic

It was such a romantic place loved every single minute of it. Very comfortable. Food was great, Our private onsen was so relaxing And even though we had a rainy day, it was nice just hanging around in our room and enjoying onsen
Stayed 2 nights in Oct 2024

10/10 Excellent

xun

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely nice stuff, clean and vast room, great view and delicious traditional Japanese food.
Stayed 3 nights in Sep 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room is over our expectation but perfectly meet our requirements😊. The price includes breakfast and dinner which is a big plus. The staff is friendly and helpful though the communication may take more time due to language. We successfully arrived our next destination Kawaguchiko by taxi with the great help from the staff.
Stayed 1 night in Oct 2024

10/10 Excellent

Linney

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great traditional Onsen experience in Hakone

Had an amazing stay with a really nice traditional Japanese hotel room with futons and a private outdoor hot bath. The hotel staff spoke enough English to be welcoming and helpful. We had the half board so a delicious traditional japanese dinner and breakfast were included. The highlight was having a private hot bath after dinner with sake i bought up the street at Lawsons.
Private outdoor hot bath
Room included both beds and tatamis
Great view of the river from room
Delicious kuroge beer for dinner
Stayed 1 night in Oct 2024

10/10 Excellent

hyung chul

Liked: Cleanliness
G[d
Stayed 3 nights in Sep 2024

8/10 Good

JIANING

Travelled with family and small children
Liked: Cleanliness, staff & service
Customer service is wonderful, meals are fantastic with traditional Japanese experience. I only hope our room is in better condition as the property itself is quite old.
Stayed 1 night in Aug 2024

10/10 Excellent

Jinsong

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Both the facility and service are top notch
Stayed 1 night in Jun 2024

10/10 Excellent

Betty

Stayed 1 night in Jun 2024

10/10 Excellent

Bob

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Duyen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay with great traditional Japanese experience
Stayed 2 nights in May 2024