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Hotel Neugrabener Hof

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Photo gallery for Hotel Neugrabener Hof

Front of property
Hallway
Triple Room | Premium bedding, minibar, desk, blackout curtains
Daily buffet breakfast (EUR 12.90 per person)
Restaurant

Reviews

7.2 out of 10
Good

Popular amenities

  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Breakfast available
  • Laundry room
  • Room service

Explore the area

View in a map
Cuxhavener Str. 369, Hamburg, 21149
  • Place, Harburger Mountains
    ‪10 min drive‬
  • Place, Wildpark Schwarze Berge
    ‪14 min drive‬
  • Place, Kiekeberg Open Air Museum
    ‪18 min drive‬
  • Airport, Hamburg (HAM)
    ‪48 min drive‬

Room options

View all photos for Double Room

Double Room | Premium bedding, minibar, desk, blackout curtains

Double Room

7.6 out of 10
Good
(14 reviews)
  • 22 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Single Room

Single Room | Premium bedding, minibar, desk, blackout curtains

Single Room

8.0 out of 10
Very good
(1 review)
  • 14 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Triple Room

Triple Room | Premium bedding, minibar, desk, blackout curtains

Triple Room

7.6 out of 10
Good
(5 reviews)
  • 28 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Family Room

Family Room | Premium bedding, minibar, desk, blackout curtains

Family Room

7.8 out of 10
Good
(12 reviews)
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

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About this property

Hotel Neugrabener Hof

A coffee shop/cafe, concierge services and dry cleaning are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour front desk, express check-in and express check-out are on-site.
Hotel Neugrabener Hof offers 20 accommodations with minibars and complimentary bottles of water. Beds feature premium bedding. Flat-screen televisions come with premium cable channels.

Bathrooms include a shower, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Our customers tell us that they enjoy the helpful staff at Hotel Neugrabener Hof. During your stay, you'll be close to Harburger Mountains. Features include free WiFi in public areas and free self-parking, plus a coffee shop/cafe.
  • Free WiFi
  • Free self-parking
  • Enjoy a bite to eat at the coffee shop/cafe
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • 5 minutes by car from Harburger Mountains and 10 minutes from Kiekeberg Open Air Museum
  • Pets welcome free of charge (restrictions apply)
There's a coffee shop/cafe on site. Public spaces have free WiFi. A terrace, a vending machine, and multilingual staff are also featured at Hotel Neugrabener Hof. Free self parking is available.

This 3-star Hamburg hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6 AM to 9 AM and at the weekend from 7 AM to 10 AM.
Room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Buffet breakfast available for a fee 6 AM to 9 AM on weekdays and 7 AM to 10 AM on weekends; EUR 12.90 per person
  • A coffee shop/cafe

Family friendly

  • In-room cot
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Terrace

Accessibility

  • No lift

More

  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Free bottled water
  • Minibar
  • Room service

More

  • Desk
  • Heating
  • Iron/ironing board on request
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Early check-in subject to availability
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Guests will receive an access code
Information provided by the property may be translated using automated translation tools

Access methods

Access code, staffed front desk

Pets

  • Pets are welcome and stay free
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 2 years old and younger stay free when using existing bedding.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 12.90 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds
This property accepts credit cards, debit cards and cash
Guests will receive an access code.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children aged 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • To make arrangements for your pet, contact the property directly using the information on your booking confirmation.

Property is also known as

Hotel Neugrabener Hof Hamburg
Neugrabener Hof Hamburg
Neugrabener Hof
Hotel Neugrabener Hof Hotel
Hotel Neugrabener Hof Hamburg
Hotel Neugrabener Hof Hotel Hamburg

Hotel Neugrabener Hof Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 68 out of 253 reviews
Rating 8 - Good. 84 out of 253 reviews
Rating 6 - Okay. 51 out of 253 reviews
Rating 4 - Poor. 26 out of 253 reviews
Rating 2 - Terrible. 24 out of 253 reviews

7.6/10

Cleanliness

7.6/10

Staff & service

7.2/10

Amenities

6.8/10

Property conditions & facilities

Reviews

6/10 Okay

Martin, Mendon

Liked: Cleanliness
Disliked: Property conditions & facilities
Room was clean, but could use an update! Felt a little like an older youth hostel
Stayed 1 night in Nov 2025

10/10 Excellent

Alina

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Das Zimmer war sauber und für uns beide definitiv groß genug! Die Matratzen etwas hart, aber trotzdem nicht unangenehm. Danke nochmal an die Rezeptionistin, die den späten Checkin möglich gemacht hat und uns auch direkt Frühstück mit dazugebucht hat! Parkplätze gibt es übrigens auch genug ;) Wir kommen auf jeden Fall nächstes Jahr wieder! ❤️
Stayed 3 nights in Oct 2025

2/10 Terrible

Simon

Stayed 1 night in Sep 2025

8/10 Good

Eric

Stayed 1 night in Aug 2025

6/10 Okay

Jennifer

Travelled with family
Liked: Cleanliness
The room was clean and tidy.
Stayed 1 night in Aug 2025

6/10 Okay

james

Travelled with family
Liked: Cleanliness, staff & service
A good base for a couple of nights. On a very busy road so quite noisy. Staff very nice.
Stayed 3 nights in Jun 2025

2/10 Terrible

Robin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Avoid

I mistakenly booked this hotel, confusing it with another we’d previously stayed at. Had I read the reviews first, I would’ve looked elsewhere, but with a non-refundable booking, we decided to give it a chance and arrived with open minds. Unfortunately, things went wrong immediately. We arrived just after 8 p.m. on a Thursday to find reception closed, despite the hotel listing a 24/7 front desk. I called the number on the door and was told I had to pay an additional tourism tax before receiving the key. There was no mention of this tax on the hotel or Hotels.com site, and the listing clearly stated that any additional fees were due at check-out. The exterior didn’t inspire confidence either—groups of men standing around smoking and drinking. I wanted to leave then, but my wife was exhausted after a long day of travel so I paid the fee and we got the key. Upon entering the room we were hit with a stale cigarette smell and loud noise from what sounded like a party next door. With no real front desk support and the likelihood of getting no sleep in a smelly room, we quickly decided to leave. We called the Delphi Hotel in Neu Wulmstorf and, within 20 minutes, were warmly welcomed into a fresh, modern room. Hotel Neugrabener Hof may be cheap, but it offers little value. I wouldn’t recommend it to anyone.
Stayed 5 nights in Feb 2025

8/10 Good

Muhammad

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Per-Eric

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Likeable
Stayed 1 night in Jul 2024

10/10 Excellent

Michelle

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a wonderful stay at Hotel Neugrabener Hof. The staff were accommodating, the room was clean and had more than enough room for our group of 3. We will definitely stay here again when we visit Hamburg again.
Stayed 1 night in Apr 2024

2/10 Terrible

Nelson

Disliked: Staff & service
Stayed 1 night in Mar 2024

8/10 Good

Martin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

convinient place in south Hamburg

There was lack of power outlets. Actually there were more of them in bathroom that room itself. I´m used to bed having outlet at each side.... It´s locaton .... in´t on busy noisy street, so shops are close by, so are the cars. And lastly ... drain in shower could use some tweaking. more water could go in that managed to go out.
Stayed 2 nights in Sep 2023

2/10 Terrible

Sergey

Stayed 1 night in Aug 2023

8/10 Good

Phillip K

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Hotel Neugrabener Hof is a nice choice about a 25 minute journey from Central Station on the S Bahn. The S Bahn station is a 10 minute walk to the hotel. The hotel is on the main road and yet, it is very quiet in the evening. The breakfast buffet counter and tables were set up with loving care. The coffee is a special treat each cup ground to perfection! My room was comfortable and the bath room was recently updated. This made my week's stay in Hamburg most enjoyable!
Stayed 7 nights in May 2023

8/10 Good

REINHARD

Liked: Staff & service, amenities
Stayed 6 nights in Jul 2022

8/10 Good

Julius

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

2/10 Terrible

Suzanne

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We contacted the hotel prior to booking to confirm they had availability for our dog, they did but at a higher rate than on Expedia. We booked with Expedia and upon arrival were told our room was not ready as there was flooding and water on the floor. Asked us to wait and hour or so as they cleaned the room which would have made us extremely late for the concert we were going to. Accommodated us by sending us to a sister hotel, which was fine, front counter staff was cordial, room was clean, nothing special. Thankfully close to the train station, we missed the first 30 mins of the show.
Stayed 1 night in Jun 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
I loved the fact that we were able to check in through the phone before we arrived and they gave us instructions to get access to our room, because we arrived at midnight. The hotel has free parking, it is very close to public transportation, staff speaks English, they offer breakfast for a reasonable price, and our room was clean.
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and modern, with helpful staff. It was also close to the city centre.
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019

10/10 Excellent

Roger, Freigericht

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Zimmer Sauber , Empfang sehr freundlich Frühstück Top gute Lage vor Hamburg alles leicht zu erreichen mit der S Bahn und Kostenloser Parkplatz direkt am Hotel
Stayed 1 night in Nov 2025

6/10 Okay

Tamara

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Die Heizung war kaputt es wurde eine elektroheizung in den Raum gestellt. Der handgriff vom Fenster, der zwei Monate vorher schon kaputt war, wurde noch nicht repariert.
Stayed 2 nights in Nov 2025

10/10 Excellent

Martina

Travelled with partner
Liked: Cleanliness, amenities
Personal war freundlich und der check in war problemlos. Das Zimmer war sauber und für uns ausreichend. Frühstück war reichlich, lecker und wurde immer nachgelegt. Der Aufenthalt kann ich empfehlen.
Stayed 2 nights in Oct 2025

6/10 Okay

Jens

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Der var ingen i receptionen. Vi var nok de eneste gæster. Der var ingen morgenmad. Det personale der var kom for at få nøglen og modtage betaling af skat, hvilket ikke var uden problemer da personen hverken talte tysk eller engelsk. Parkering var ok og værelset var fint
Stayed 1 night in Oct 2025

8/10 Good

Maria

Stayed 1 night in Oct 2025