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Hotel Residence am Hauptbahnhof

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Photo gallery for Hotel Residence am Hauptbahnhof

A spiral staircase with a red and white color scheme.
A hotel room with three beds, a red chair, a desk, and a window with red curtains.
A buffet setup with various food items and utensils.
The entrance of Hotel Residence with a visible sign for the Gelautomat service.
A hotel reception area with a wooden counter, a glass door leading to a staircase, and various informational posters on the wall.

Reviews

6.6 out of 10

Popular amenities

  • Free Wi-Fi
  • Breakfast available
  • Laundry room
  • Room service
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
Steindamm 24-26, Hamburg, HH, 20099
  • Place, Hamburger Kunsthalle
    ‪9 min walk‬
  • Place, Moenckebergstrasse
    ‪9 min walk‬
  • Place, Hamburg City Hall
    ‪19 min walk‬
  • Airport, Hamburg (HAM)
    ‪30 min drive‬

Room options

View all photos for Single Room

A hotel room with a bed, red curtains, a white radiator, and a painting of a flower on the wall.

Single Room

  • City view
  • 8 sq m
  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Double Room

A hotel room with a wooden headboard, a large bed with white linens, a nightstand, a bedside lamp, a painting of red flowers on the wall, and a bathroom visible through an open door.

Double Room

  • City view
  • 16 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Triple Room

A hotel room with two beds, a desk, a chair, and a window with red curtains.

Triple Room

  • City view
  • 18 sq m
  • Sleeps 3
  • 3 Single Beds
  • Free Wi-Fi

View all photos for Quadruple Room

A hotel room with three beds, a red chair, a desk, and a window with red curtains.

Quadruple Room

  • City view
  • 18 sq m
  • Sleeps 4
  • 4 Single Beds
  • Free Wi-Fi

Twin Room

  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Single Room

A hotel room with a bed, a red chair, a painting on the wall, and a window with curtains.

Single Room

  • Sleeps 1
  • Free Wi-Fi

View all photos for Double Room

A hotel room with two beds, bedside tables, lamps, and a painting on the wall.

Double Room

  • Sleeps 2
  • Free Wi-Fi

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The price is €85
includes taxes & fees
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About this property

Hotel Residence am Hauptbahnhof

Along with dry cleaning, this smoke-free hotel has laundry facilities and a 24-hour front desk. WiFi in public areas is free. Additionally, tour/ticket assistance, a front desk safe and multilingual staff assistance are on-site.
Hotel Residence am Hauptbahnhof offers 30 accommodations with a safe and a hairdryer. Beds feature premium bedding. Flat-screen televisions come with cable channels. Guests can surf the web using complimentary wireless Internet access. Rollaway/extra beds (surcharge) are also available. Housekeeping is provided on a daily basis.
Our customers tell us that they can't get enough of the helpful staff at Hotel Residence am Hauptbahnhof. During your stay, you're just a quick walk from Museum of Arts and Crafts Hamburg. Enjoy features like free WiFi in public areas, plus breakfast (surcharge) and dry cleaning service.
  • Free WiFi
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • Just a 4-minute drive from Hamburg City Hall and a few minutes from Hamburg Messe and Congress
Hotel Residence am Hauptbahnhof offers its guests multilingual staff, tour/ticket assistance, and laundry facilities. Public spaces have free WiFi. Hotel Residence am Hauptbahnhof also features dry cleaning/laundry services, room service (during limited hours), and a front desk safe.

This 3-star Hamburg hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 10:00 AM.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (EUR 20 per night)
  • Onsite parking available only on request

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: EUR 13 per person

Family friendly

  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Accessibility

  • Lift

More

  • 1 building
  • 5 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Limited room service

More

  • Desk
  • Heating
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 11 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 3 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for EUR 40 per night.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 13 per person
  • Nearby parking fee: EUR 20 per night (1640420 ft away)
  • In-room safe fee: EUR 5.00 per stay
  • Rollaway bed fee: EUR 40 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 11 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children aged 3 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Hotel Residence am Hauptbahnhof
Hotel Residence am Hauptbahnhof Hamburg
Residence am
Residence am Hauptbahnhof
Residence am Hauptbahnhof Hamburg
Residence Hotel am Hauptbahnhof
Am Hauptbahnhof Hamburg
Hotel Residence am Hauptbahnhof Hotel
Hotel Residence am Hauptbahnhof Hamburg
Hotel Residence am Hauptbahnhof Hotel Hamburg

Hotel Residence am Hauptbahnhof Reviews

Reviews

6.6
Rating 10 - Excellent. 101 out of 931 reviews
Rating 8 - Good. 325 out of 931 reviews
Rating 6 - Okay. 309 out of 931 reviews
Rating 4 - Poor. 131 out of 931 reviews
Rating 2 - Terrible. 65 out of 931 reviews

7.4/10

Cleanliness

7.0/10

Staff & service

6.0/10

Amenities

6.2/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location when arriving by train easy access to metro.
Stayed 2 nights in Sep 2025
Verified

4/10 Poor

Klaus

Disliked: Property conditions & facilities
Very run down but nice staff
Stayed 1 night in May 2025
Verified

4/10 Poor

knut arve

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Low standard hotel under renovation
Stayed 1 night in May 2025
Verified

8/10 Good

Erving

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was efficient, friendly and spoke English.
Stayed 5 nights in Oct 2024
Verified

10/10 Excellent

Lesley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good stay

Nice quiet room. Convenient location. I'd stay there again.
Stayed 1 night in May 2024
Verified

8/10 Good

Mr C A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
3 day break in Hamburg
Stayed 3 nights in Sep 2024
Verified

8/10 Good

Ole Henrik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Will return

Very close to central railroad (Hauptbahnhof) and bus (ZOB) stations. Very clean room and breakfast included. Minor detail: linkage for valve in sink needs to be fixed.
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

boakye

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in is very smooth
Stayed 1 night in Jan 2024
Verified

6/10 Okay

Hong

Liked: Cleanliness, amenities
Pure budget stay with 24hrs front desk. Pretty good.
Stayed 2 nights in Nov 2024
Verified

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good value for money

I stayed one night and have to say it is good value for money. Even if the area it is located in might appear a bit dodgy, it is very central. I would stay here again.
Stayed 1 night in Apr 2024
Verified

6/10 Okay

Azrrik

Liked: Cleanliness, staff & service
The hotel is old and run down, but it's right next to the train station. The staff are super friendly. The street outside the hotel is full of broken bottles and crazy people shouting until after midnight.
Stayed 4 nights in Sep 2024
Verified

8/10 Good

Tristanio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the location being close to the Hauptbahnhof and I liked how clean and quiet the room was. The staff were friendly and receptive to questions we had. The only qualm would be that the neighbourhood was a bit rough at night.
Stayed 3 nights in May 2024
Verified

2/10 Terrible

Alpertunga

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
worst hotel i have ever been
Stayed 1 night in Feb 2025
Verified

10/10 Excellent

Niel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel near the station.

Stayed in Hamburg for a football weekend to go to a couple of matches. We hired a triple room which was perfect for our needs. Great clean hotel, easy to find in a central location a few minutes walk from the station. Area was OK but a lot of homeless people wandering about but there didn't hassle us, may put families off though. All in all a great find and will be staying here again on our next football trip.
Stayed 3 nights in Feb 2024
Verified

6/10 Okay

Svein Erik

Liked: Room comfort
Bratte trapper uten heis. Ellers helt greit hotel
Stayed 2 nights in Jun 2023
Verified

8/10 Good

Ernst

Liked: Cleanliness, staff & service, property conditions & facilities
It looks like the original establishment has been expanded, which was done very nicely. I like the 24h reception that makes you feel safe despite the unsafe feeling that I had walking in the street itself. Very conveniently located near the Hamburg Central station.
Verified

10/10 Excellent

boakye

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Apr 2024
Verified

6/10 Okay

Peter

Disliked: Property conditions & facilities
The breakfast was vey poor
Stayed 3 nights in Dec 2024
Verified

4/10 Poor

Jorge

Disliked: Cleanliness, amenities, property conditions & facilities
Friendly staff but the hotel is very old, unkempt, no elevator on the ground floor. The area did not seem safe, extremely loud at all times of the day.
Stayed 1 night in Apr 2025
Verified

2/10 Terrible

Wahid

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very rude staff. They don’t have elevator till 2nd floor so be ready to take your luggage to upstairs and then find elevator from the maze. No early check in available, leave your luggage and wonder in full of Dr*g area and night time be ready for street full of prostitution hub. Will not recommend at all. And DO NOT pay for the terrible terrible Breakfast
Stayed 1 night in Aug 2025
Verified

6/10 Okay

Peter

Disliked: Cleanliness, room comfort

Poor breakfast

The breakfast is poor
Stayed 3 nights in Jan 2025
Verified

2/10 Terrible

Mike

Liked: Cleanliness
Disliked: Staff & service
Room was only accessible by climbing over 40 steps, even though hotel is listed as having an elevator.
Stayed 1 night in May 2025
Verified

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Negative: bad neighborhood, no warm water, room had a lingering smell of cigarette smoke, no closed off storage closet or similar for luggage - it was just openly placed in the breakfast area (better to pay to leave your luggage with DB's luggage service at central station). Positive: nice staff and close to the central station.
Stayed 2 nights in Mar 2024
Verified

6/10 Okay

Helena

Liked: Property conditions & facilities, room comfort
Nice room. Very basic. Rough area by night.
Stayed 1 night in Jun 2023
Verified

6/10 Okay

Edith

Liked: Cleanliness
Room was up two flights of stairs, no elevator. A plus, it was near the train station.
Stayed 1 night in Jun 2023