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ibis Hamburg City

3.0 star property

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Photo gallery for ibis Hamburg City

Front of property
Bar (on property)
Exterior
Exterior
Business centre

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Parking available

Explore the area

View in a map
Amsinckstr. 3, Hamburg, HH, 20097
  • Place, Moenckebergstrasse
    ‪7 min walk‬
  • Place, Hamburg City Hall
    ‪15 min walk‬
  • Place, Elbe Philharmonic Hall
    ‪4 min drive‬
  • Airport, Hamburg (HAM)
    ‪32 min drive‬

Room options

View all photos for Room, 1 Double Bed (New Sleep Easy Concept)

A hotel room with a bed, desk, chair, and a view of the city through the window.

Room, 1 Double Bed (New Sleep Easy Concept)

8.6 out of 10
Excellent
(57 reviews)
  • City view
  • 16 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Room, 2 Single Beds

Room, 2 Single Beds | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 2 Single Beds

8.0 out of 10
Very good
(12 reviews)
  • City view
  • 16 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Room, 1 Double Bed with Sofa bed

A hotel room with a bed, desk, chair, and a view of the city through the window.

Standard Room, 1 Double Bed with Sofa bed

8.0 out of 10
Very good
(12 reviews)
  • City view
  • 18 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Standard Suite, 2 Double Beds, Connecting Rooms (Family)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Suite, 2 Double Beds, Connecting Rooms (Family)

8.0 out of 10
Very good
(2 reviews)
  • City view
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

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About this property

ibis Hamburg City

This smoke-free hotel features a restaurant, a bar/lounge and a snack bar/deli. WiFi in public areas is free. Other amenities include self parking, a business centre and a 24-hour front desk. Housekeeping is available on request.
Ibis Hamburg City offers 252 air-conditioned accommodations with a safe and a hairdryer. This accommodation is furnished with desk chairs and dining tables. Flat-screen televisions are featured in guestrooms.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include offices, desks and telephones. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Our customers tell us that they enjoy the helpful staff at ibis Hamburg City. During your stay, you're just a quick walk from Museum of Arts and Crafts Hamburg. You'll find features such as free WiFi in public areas, plus a restaurant and a bar.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Amenities include a front desk safe, locker space and a business centre
  • On-site recreation includes bicycles to rent
  • Within a 15-minute walk of Moenckebergstrasse and Mehr!-Theater am Großmarkt
  • Dogs welcome for a fee
There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. There's an onsite business centre.

Public spaces have free WiFi. Ibis Hamburg City also features a terrace, a garden, and a front desk safe. For a fee, parking is available.

This 3-star Hamburg hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast on weekdays from 6:30 AM and 10:00 AM.
On-site venue – This restaurant specialises in Regional cuisine and only serves dinner.
On-site venue No. 2 – This bar only serves light fare. Open 24 hours.
Room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (EUR 19 per night)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 6:30 AM to 11:00 AM on weekends; EUR 19 for adults and EUR 9.50 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Bicycle rentals
  • Bicycle storage
  • Shopping centre

Family friendly

  • Dining table
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Lockers
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Business services

  • Business centre

Outdoors

  • Garden
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Lift (90 centimetre wide door)
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (95 centimetre high)
  • Wheelchair-accessible restaurant

More

  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Dining table
  • Room service

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Laptop workspace
  • LED lighting
  • Office
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Contactless check-in and check-out are available

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: EUR 16 per pet, per day
  • Only dogs are allowed
  • Maximum 2 pets
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 19.00 for adults and from EUR 9.50 for children
  • Self-parking fee: EUR 19 per night
  • Pet fee: EUR 16 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 3 stars.

Property is also known as

Ibis Hamburg City
Ibis Hotel Hamburg City
Accor Hamburg Alster
Ibis Hamburg Alster Hotel Hamburg
ibis Hamburg City Hotel
ibis Hamburg City Hotel
ibis Hamburg City Hamburg
ibis Hamburg City Hotel Hamburg

ibis Hamburg City Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 310 out of 1009 reviews
Rating 8 - Good. 516 out of 1009 reviews
Rating 6 - Okay. 147 out of 1009 reviews
Rating 4 - Poor. 21 out of 1009 reviews
Rating 2 - Terrible. 15 out of 1009 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Steven

Liked: Cleanliness, staff & service, amenities
Good position, clean room friendly staff
Stayed 2 nights in Dec 2025
Verified

8/10 Good

Mrs. Xenia M.

Liked: Cleanliness, staff & service, amenities
Clean rooms, silent - great stay!
Stayed 1 night in Nov 2025
Verified

8/10 Good

E

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Very friendly staff, great breakfast, good location.
Stayed 3 nights in Sep 2025
Verified

10/10 Excellent

Shelden

Liked: Cleanliness, staff & service, amenities
staff were very friendly, room was great. Hotel is in a good location.
Stayed 3 nights in Nov 2025
Verified

8/10 Good

Kimberly

Liked: Cleanliness, amenities, property conditions & facilities
Room was spotless, staff was very friendly
Stayed 4 nights in Nov 2025
Verified

10/10 Excellent

Lewis Andrew

Liked: Cleanliness, amenities, property conditions & facilities
Staff where very friendly, location just outside the city centre but easy to get U barn to anywhere around hamburg I will definitely stay there again
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place is great, very good location and breakfast.
Stayed 2 nights in Jul 2024
Verified

10/10 Excellent

Colin

Liked: Cleanliness, amenities, property conditions & facilities
Ideally located for our travel plans, language was not a problem all the staff were excellent
Stayed 2 nights in Jun 2025
Verified

8/10 Good

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities
Good property in good location
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay and highly recommend

Great location near all transport links, staff super helpful and friendly. Good windows for noise reduction, Great they have bikes to hire. Beds comfortable, pillows not so much, very clean, and great areas to hang out in.
Stayed 3 nights in Aug 2025
Verified

8/10 Good

Adriaan

Liked: Staff & service
Location was good, walking distance of the city centre and public transport
Stayed 3 nights in Apr 2025
Verified

10/10 Excellent

WILLIAM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel was very close to the train and bus stations. The reception was pleasant - thank you, Tannaz! The rooms were clean and modern and roomy enough. A great choice.
Stayed 2 nights in Sep 2025
Verified

6/10 Okay

Jan

Disliked: Property conditions & facilities
Be warned: This is one of those hotels, that have a glass door between bathroom and room (Albeit frosted). In addition the door can not be closed withouth making a rather loud noise, as you have to semi-slam it to close. This is not great as you will wake others sleeping when having to use the bathroom during the night.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Everything was great!

Everything was great and exactly as advertised. Clean and comfortable!
Stayed 3 nights in Jul 2025
Verified

10/10 Excellent

Stefan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff at the reception as well as at the bar. Nice room with enough space. Easy to be reached.
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, modern hotel within walking distance of the main train station and a short walk to the old section and Hafen City on the water.
Stayed 1 night in Mar 2024
Verified

8/10 Good

Graham

Liked: Amenities, property conditions & facilities
Comfortable and nice bar
Stayed 3 nights in Dec 2024
Verified

8/10 Good

Zayn

Liked: Cleanliness, amenities, property conditions & facilities
Decent but the front desk lady had a bit of an attitude
Stayed 1 night in May 2025
Verified

6/10 Okay

B

Liked: Staff & service
Disliked: Amenities
The room was very small for 3 adults. It would also be nice to have 3 lots of towels etc in the room as we do not want to share wet towels. Also there was no storage space.
Stayed 4 nights in Nov 2025
Verified

6/10 Okay

Morten Uldall

Liked: Cleanliness, staff & service, property conditions & facilities

ok, but noisy.

Nice hotel, but very noisy from the outside. And the beds are not comfortable, very hard and only one duvet.
Stayed 2 nights in Sep 2025
Verified

8/10 Good

Silvia

Great location, but it can be better

I will say that it was a great location, but the people don’t take care of the noisy street next to it when the people are drinking, on the lobby the people were packed watching football without living a chance of passing to the elevators or to sit comfortable either
Stayed 2 nights in Aug 2025
Verified

8/10 Good

Horst

Liked: Cleanliness, staff & service, property conditions & facilities
It would be excellent if the hotel had an chatle between airport and station.
Stayed 1 night in Jul 2024
Verified

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay for work, very friendly staff.

Great service, very helpful and friendly staff. Great location for the Messe and HBF, I would visit again for work. The mattress was good but not excellent.
Stayed 2 nights in Oct 2024
Verified

4/10 Poor

Matthew

Disliked: Cleanliness, staff & service
The customer service was poor from the receptionist who greeted me at time of check in. Other staff were great. The room on arrival was dirty with towels on the floor and the bed was not made.
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Vasileios

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent! everything works, and you don't have to think or complain about anything! windows very well insulated, you can't hear anything from the streets outside.
Stayed 3 nights in Jun 2025