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Motel One Hamburg - Alster

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Photo gallery for Motel One Hamburg - Alster

Bar (on property)
Bar (on property)
Egyptian cotton sheets, premium bedding, desk, blackout curtains
Reception
Property entrance

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Breakfast available
  • Parking available
  • Bar

Explore the area

View in a map
Steindamm 102, Hamburg, HH, 20099
  • Place, Hamburger Kunsthalle
    ‪15 min walk‬
  • Place, Moenckebergstrasse
    ‪15 min walk‬
  • Place, Inner Alster Lake
    ‪18 min walk‬
  • Airport, Hamburg (HAM)
    ‪21 min drive‬

Room options

View all photos for Room, 1 Queen Bed (THE ONE)

Egyptian cotton sheets, premium bedding, desk, blackout curtains

Room, 1 Queen Bed (THE ONE)

8.0 out of 10
Very good
(11 reviews)
  • 16 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed (THE ONE)

Egyptian cotton sheets, premium bedding, desk, blackout curtains

Room, 1 King Bed (THE ONE)

8.8 out of 10
Excellent
(17 reviews)
  • 16 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room (THE ONE with view)

Room (THE ONE with view) | Egyptian cotton sheets, premium bedding, desk, blackout curtains

Room (THE ONE with view)

  • Sleeps 2
  • 1 Queen Bed OR 1 King Bed

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About this property

Motel One Hamburg - Alster

Riverside hotel in Hamburg with a bar
A bar/lounge, a snack bar/deli and self parking are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a 24-hour front desk and multilingual staff assistance are on-site.
Motel One Hamburg - Alster offers 460 accommodations with a hairdryer and blackout curtains. Beds feature Egyptian cotton sheets and premium bedding. Flat-screen televisions come with cable channels.

Bathrooms include a shower with a rainfall showerhead. This Hamburg hotel provides complimentary wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

The recreational activities listed below are available either on-site or nearby; fees may apply.
During your stay at Motel One Hamburg - Alster, you're just a quick walk from Alster Lakes. Features include free WiFi in public areas, plus a bar and breakfast (surcharge).
  • Free WiFi
  • Enjoy drinks at the bar/lounge
  • Continental breakfast served daily for a fee
  • Self-parking available for a fee
  • Amenities include multilingual staff, a lift and a terrace
  • On-site recreation includes bicycles to rent
  • Just a 5-minute drive from Miniatur Wunderland and a few minutes from Hamburg Cruise Center
  • Cats and dogs welcome for a fee (restrictions apply)
There's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A terrace, multilingual staff, and a lift are also featured at Motel One Hamburg - Alster. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 3-star Hamburg hotel is smoke free.

For a fee, guests can enjoy continental breakfast on weekdays from 6:00 AM to 10:00 AM and at the weekend from 7:00 AM to 11:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Covered parking on site (EUR 20 per day)
  • Limited on-site self parking

Food and drink

  • Continental breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; EUR 16.90 to 17.90 per person
  • A bar/lounge
  • Snack bar/deli

Things to do

  • Bicycle rentals

Family friendly

  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • On a river
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Grab bar near toilet
  • Lift
  • Low-height counter and sink
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 19 floors
  • Built in 2010
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board on request
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 5:30 AM
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: EUR 15.00 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 1 pets
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 3.60 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately EUR 16.90 to 17.90 for adults and EUR 0 to 17.90 for children
  • Covered self-parking fee: EUR 20.00 per day
  • Pet fee: EUR 15.00 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child aged 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Motel One Hamburg-Alster
Motel One Hotel Hamburg-Alster
Motel 1 Hamburg Alster
Motel One Hamburg Alster Hotel Hamburg
Motel One Hamburg-Alster Hotel
Motel One Hamburg Alster
Motel One Hamburg Alster
One Hamburg Alster Hamburg
Motel One Hamburg - Alster Hotel
Motel One Hamburg - Alster Hamburg
Motel One Hamburg - Alster Hotel Hamburg

Motel One Hamburg - Alster Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 398 out of 805 reviews
Rating 8 - Good. 334 out of 805 reviews
Rating 6 - Okay. 50 out of 805 reviews
Rating 4 - Poor. 15 out of 805 reviews
Rating 2 - Terrible. 8 out of 805 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Eloise

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very sociable,
Stayed 2 nights in Oct 2025

10/10 Excellent

Saajandeep

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel in Hamburg
Stayed 1 night in Apr 2025

8/10 Good

Randall, Plainfield

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2024

10/10 Excellent

Janmesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

2/10 Terrible

Alexander

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

8/10 Good

Richard

Stayed 4 nights in Jul 2024

6/10 Okay

Edgar

Stayed 1 night in Jun 2024

8/10 Good

malcolm

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hamburg hotel

It was Ok, room too hot.
Stayed 1 night in Feb 2024

8/10 Good

Bryan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

6/10 Okay

Alirteza

Liked: Cleanliness, staff & service
I stayed one night and it was a comfortable stay. Here are the pros and cons for me: Pros: -The gentleman at reception was polite and very efficient. As the room was vacant he offered me a much earlier check in which was very useful as I had arrived early. -Hotel and the room were very clean. -It is located very close to a metro station, the area is fairly decent and not far from the city centre. It was a cold winter day. The room was quiet. Cons: There is no coffee/tea making facility in the room, which is a standard everywhere I have stayed before. I did not see any bins in the room and had to use the toilet bin for my rubbish. The room did not have a wardrobe. There was a basic rack however. I expect the above basic room facilities of a hotel in this class. Will I stay again? Only if I have to and found no better options.
Stayed 1 night in Jan 2024

10/10 Excellent

JINHUA

Stayed 2 nights in Nov 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Fidel at the desk was very helpful and atttentive..infact all staff were very accomodating and friendly..very beautiful clran modern hotel..glad i stayed here
Stayed 3 nights in Jul 2023

10/10 Excellent

Menggang

Liked: Staff & service, property conditions & facilities
quiet and convenient
Stayed 2 nights in Jul 2022

10/10 Excellent

michael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
very clean modern hotel and only 50 meters from train stop well run and provided a good place to stay. not in heart of city but only 5-10 mins by u Bahn which is very cheap to get around
Stayed 2 nights in Jun 2022

10/10 Excellent

Robert

Business traveller
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

8/10 Good

ALANA CAROLINA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

8/10 Good

Kraig, Orlando

Liked: Cleanliness, staff & service
The rooms are small but efficient and clean. The bar is trendy but understaffed for the numbers of patrons at least nights I was there. They were slow in serving. But overall a good location.
Stayed 3 nights in Oct 2021

8/10 Good

OLEG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean compact budget hotel. Good location 9 minutes by foot from central train station. Friendly staff
Stayed 1 night in Sep 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

Great hotel in a great location

Great hotel in a great location. Easy access to the underground. Breakfast was delicious and well-priced. Parking on-site made arrival and departure easy.
Stayed 2 nights in Aug 2021

6/10 Okay

Goran

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort

Under my motel one expectation.

Only stayed overnight. The motel one standard is very high as usual. and it is not the first time i was using them. I was bit dissapointed that I called 2 times in space of 15 min. before arrival to hear about parking in the area and nobody answered, although there were 5 people at the front desk. Arrived late and check in took some time due to training of new employee. There are more then 15 floors of this motel one, but somehow we got the smallest room possible.(maybe ever for a double room). Not the greatest motel one stay but you cant be lucky every time.
Stayed 1 night in Jan 2020

8/10 Good

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

10/10 Excellent

Michelle

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

6/10 Okay

Lisa

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service

Lackluster stay

The hotel asked of we wanted to add breakfast to our stay which we did and then made us pay separately for it. The breakfast was very lacklustre, cereal and sandwich makings. The room was extremely tiny with very little room to walk or sit in. There was no phone available even at the front desk for local calls and there was no printer available either. No vending machines bit the bar was open 24hrs with very overpriced food and drinks.
Stayed 3 nights in Aug 2019

8/10 Good

Stinne

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Make sure you pay in euro

I liked the hotel, but had to pay 21 euro extra using my credit card because the receptionist asked if I wanted to pay in my own currency and I thought why not, it would be easiere to calculate with. She did however not tell me that it would cost 21 euro extra in a virtual "currency exchange". When I found out I asked them to return the purchase since I hadn't been told this would happen. This was apparantly not possible., which of course is complete rubbish. 21 euro right out the window... The neighborhood is basicly only with Muslim stores. It was a bit like China town just with muslims.. we found a great Turkish restaurant though with great meats (but no beer, since it was muslim) The room was good and the beds very comfortable. The breakfast buffet was okay, but there were only bread and cereal. I expected some scrambled eggs and bacon or other hot dishes. Overall it was ok, but I wont be returning to that particular hotel.
Stayed 1 night in Apr 2019

6/10 Okay

Ross

Good hotel

Quiet and comfortable
Stayed 1 night in Apr 2019