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Oriental Suites Hotel & Spa

4.0 star property
VIP Access

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Photo gallery for Oriental Suites Hotel & Spa

Daily cooked-to-order breakfast (USD 10 per person)
Reception
Royal Suites, big balcony | Terrace/patio
Couples treatment room(s), sauna, hot tub, steam room, body treatments
Premium bedding, pillow-top beds, minibar, in-room safe

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Bar

Explore the area

View in a map
58 Hang Dao Str, Hoan Kiem District, Hanoi, 100000
  • Place, Hanoi Old Town Night Market
    ‪1 min walk‬
  • Place, Hoan Kiem Lake
    ‪2 min walk‬
  • Place, Thang Long Water Puppet Theatre
    ‪3 min walk‬
  • Airport, Hanoi (HAN-Noi Bai Intl.)
    ‪37 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Superior Double Room

Premium bedding, pillow-top beds, minibar, in-room safe

Superior Double Room

9.0 out of 10
Wonderful
(16 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Double Room With External Window

Premium bedding, pillow-top beds, minibar, in-room safe

Deluxe Double Room With External Window

8.8 out of 10
Excellent
(6 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Junior Room, Balcony

Junior Room, Balcony | City view

Junior Room, Balcony

  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Royal Suites, big balcony

Premium bedding, pillow-top beds, minibar, in-room safe

Royal Suites, big balcony

9.4 out of 10
Exceptional
(3 reviews)
  • City view
  • 50 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, City View

Premium bedding, pillow-top beds, minibar, in-room safe

Junior Suite, City View

  • City view
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Twin Room With External Window

Deluxe Twin Room With External Window | Premium bedding, pillow-top beds, minibar, in-room safe

Deluxe Twin Room With External Window

8.0 out of 10
Very good
(4 reviews)
  • 25 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Family Suite, Connecting Rooms, City View (Oriental)

Premium bedding, pillow-top beds, minibar, in-room safe

Family Suite, Connecting Rooms, City View (Oriental)

9.0 out of 10
Wonderful
(2 reviews)
  • City view
  • 55 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 1 Queen Bed

View all photos for Junior Suite with City View

Premium bedding, pillow-top beds, minibar, in-room safe

Junior Suite with City View

  • Sleeps 2

View all photos for Royal Suites Connecting

Premium bedding, pillow-top beds, minibar, in-room safe

Royal Suites Connecting

  • Sleeps 4

View all photos for Deluxe Room

Premium bedding, pillow-top beds, minibar, in-room safe

Deluxe Room

  • Sleeps 2

View all photos for Royal Suite, 2 Bedrooms, Courtyard View

Terrace/patio

Royal Suite, 2 Bedrooms, Courtyard View

  • City view
  • 80 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 1 Queen Bed

View all photos for Superior Double Room

Premium bedding, pillow-top beds, minibar, in-room safe

Superior Double Room

  • Sleeps 2

View all photos for Junior Suite Balcony

Premium bedding, pillow-top beds, minibar, in-room safe

Junior Suite Balcony

  • Sleeps 2

View all photos for Oriental Suites Connecting

Premium bedding, pillow-top beds, minibar, in-room safe

Oriental Suites Connecting

  • Sleeps 4

View all photos for Royal Terrace Suite

Premium bedding, pillow-top beds, minibar, in-room safe

Royal Terrace Suite

  • Sleeps 2

Family Room With Balcony

  • Sleeps 4

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About this property

Oriental Suites Hotel & Spa

A full-service spa, a restaurant and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a snack bar/deli, a coffee shop/cafe and massage/treatment rooms. Housekeeping is available on request.
Oriental Suites Hotel & Spa offers 40 air-conditioned accommodations with fireplaces and minibars. Pillowtop beds feature premium bedding. LCD televisions come with premium cable channels. Bathrooms include a shower with a rainfall showerhead and a hydromassage showerhead, bathrobes, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
The on-site spa has 3 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, Thai massages and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Children under 10 years old are not allowed in the spa without adult supervision. Guests under 6 years old are not allowed in the spa.

Our customers tell us that they can't get enough of the helpful staff at Oriental Suites Hotel & Spa. During your stay, you're just a quick walk from Hoan Kiem Lake. Enjoy features like free WiFi in public areas, plus a full-service spa and a restaurant.
  • Free WiFi and wired Internet
  • Enjoy Vietnamese cuisine while dining at Romance
  • Cooked-to-order breakfast served daily for a fee
  • Indulge with aromatherapy, massages or body treatments at the spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Guests have great things to say about the location and the helpful staff
  • Just a 3-minute walk from Hoan Kiem Lake and 4 minutes on foot from Thang Long Water Puppet Theatre
  • Airport and local-area shuttle service available for a fee
Oriental Suites Hotel & Spa offers its guests a full-service spa. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces.

Oriental Suites Hotel & Spa also features tour/ticket assistance, concierge services, and complimentary newspapers in the lobby. An airport shuttle (available 24 hours) and an area shuttle are available for a fee.

This 4-star Hanoi hotel is smoke free.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 6:30 AM to 10 AM.
Romance – This restaurant specialises in Vietnamese cuisine and serves breakfast, brunch, lunch and dinner. A children's menu is available.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Area shuttle (surcharge)

Food and drink

  • Daily cooked-to-order breakfast available 6:30 AM to 10 AM for a fee: USD 10 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Romance

Things to do

  • Full-service spa
  • TV in common areas

Family friendly

  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • On a lake

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Sauna
  • Spa open daily
  • Steam room
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Hardwood flooring in room
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 8 floors
  • Art Deco architecture
  • At least 80% of food locally-sourced
  • Built in 2008
  • Locally-owned and organised tours and activities
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Shower
  • Towels provided

Entertainment

  • LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Eco-friendly toiletries
  • Fireplace
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Minimum check-in age - 17

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Oriental Suites Hotel & Spa

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 4 children 1 year old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 30.0 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately USD 10 per person
  • Airport shuttle fee: USD 19 per room (one way)
  • Rollaway bed fee: USD 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Oriental Suites Hotel & Spa offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.
Early check-in is available for groups that reserve 5 rooms or more.
Property Registration Number 0106639879
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 4 children aged 1 year old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Serenade Hanoi
Serenade Hotel
Serenade Hotel Hanoi
Oriental Suite Hotel Hanoi
Oriental Suite Hotel
Oriental Suite Hanoi
Oriental Suite
Oriental Suite Hotel Spa
Oriental Suites Hotel Spa
Oriental Suites & Spa Hanoi
Oriental Suites Hotel & Spa Hotel
Oriental Suites Hotel & Spa Hanoi
Oriental Suites Hotel & Spa Hotel Hanoi

Oriental Suites Hotel & Spa Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 716 out of 1001 reviews
Rating 8 - Good. 207 out of 1001 reviews
Rating 6 - Okay. 47 out of 1001 reviews
Rating 4 - Poor. 17 out of 1001 reviews
Rating 2 - Terrible. 14 out of 1001 reviews

9.4/10

Cleanliness

9.8/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

Reviews

6/10 Okay

Thien, San Francisco

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Location was very convenient and mostly walkable distance. Small room but fairly clean except for some blood stain on the douvet cover. Staff took care of it once notified. Breakfast staff ask lots of 'Why'questions when we requested if we can pack some breakfast to go for our child due to early tour bus pickup.
Stayed 1 night in Nov 2025

10/10 Excellent

Fnu

Stayed 2 nights in Nov 2025

10/10 Excellent

Punit

Stayed 4 nights in Nov 2025

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, amenities
The staff were all first class and the whole hotel was spotless
Stayed 3 nights in Nov 2025

10/10 Excellent

Viktor

Liked: Cleanliness, property conditions & facilities
Modern clean rooms. Friendly helpful staff.
Stayed 1 night in Nov 2025

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, amenities
Was stayed 3 nights for our leisure trip. Upon checked in, the room given which was still occupied, the front desk quickly arranged another room. Other then above, overall the stayed is excellent, extremely convenient, very friendly and helpful staff.
Stayed 3 nights in Nov 2025

6/10 Okay

Daniel

Stayed 1 night in Oct 2025

8/10 Good

Jessica

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room was spacious including the bathroom. Everything was clean and the shower pressure was amazing (strong and actual good hot water that didn't run out). The breakfast options are great too, so recommend adding that to your reservation. Overall service was great, with everyone super friendly and helpful. The only issue I had was that there were little ants around the room - some crawled onto the bed and into my bags... I know this is common in Vietnam homes, but didn't expect them in a hotel.
Stayed 3 nights in Oct 2025

10/10 Excellent

Victoria

Travelled with group
Liked: Cleanliness, staff & service, amenities
Very helpful staff!
Stayed 1 night in Oct 2025

10/10 Excellent

Alastair

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2025

10/10 Excellent

Lauren

Stayed 1 night in Oct 2025

10/10 Excellent

Henry

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extremely friendly staffs, especially Sam, Jean and Richard (and other front desk staffs)
Stayed 3 nights in Sep 2025

10/10 Excellent

Maki, Atlanta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our rooms, connected 2 rooms, were very spacious. It's in front of busy street with lots of shops and restaurants yet inside the room was quiet. We enjoyed breakfast every morning. They arranged 3 tours for us and it saved our time, and we enjoyed all of them. Very friendly, professional staff. We had to leave early in the morning around 6am for our flight and they even prepared breakfast to go 😊 We would definitely stay again if we have chance to visit Hanoi.
Stayed 6 nights in Sep 2025

10/10 Excellent

Clayton

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were excellant, The Room was clean and the breakfast was really good
Stayed 2 nights in Sep 2025

10/10 Excellent

Henry

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staffs, easy check in
Stayed 4 nights in Sep 2025

10/10 Excellent

brian

Stayed 2 nights in Aug 2025

10/10 Excellent

Kaelene

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Loved everything about our stay
Stayed 1 night in Aug 2025

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2025

10/10 Excellent

philip

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at Oriental Hotel. The staff, especially Vivian, Sam, and Bob were super helpful and friendly. It was raining and the street in front of the hotel was blocked off so Bob accompanied us to ensure we met a grab at the correct location. Breakfast is good but there is no dining for dinner. Very charming and quaint atmosphere would definitely stay again if travel brings me back to Hanoi.
Stayed 3 nights in Jul 2025

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff are professional, caring and attentive to our needs; would gladly stay here again
Stayed 3 nights in Jul 2025

10/10 Excellent

Lia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staffs there were very helpful and friendly!
Stayed 3 nights in Jun 2025

8/10 Good

Akber

Liked: Staff & service
Stayed 2 nights in Jun 2025

10/10 Excellent

Nikol

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff is very nice and knowledgeable. The breakfast that was included in our stay was amazing and the location of the hotel is very convenient! We enjoyed our stay.
Stayed 3 nights in Jun 2025

10/10 Excellent

Cindy, Richmond

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It’s our first time in Hanoi and we are so glad we stayed at this hotel. The night market is right in front of the hotel. We shopped till we dropped. The highlight is the remarkable customer service of the staffs. They are so friendly and helpful. We will definitely come back if we visit Hanoi again. Cindy
Stayed 2 nights in Jun 2025

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. We stayed twice while we in Hanoi. The balcony room was great. Other was fine. Friendly staff, great location and good breakfast. Recommended. Would stay there again.
Stayed 5 nights in May 2025

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