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Citybox Helsinki

3.0 star property

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Photo gallery for Citybox Helsinki

Lobby sitting area
Lobby sitting area
Laundry room
Double Room | Pillow-top beds, desk, laptop workspace, soundproofing
Reception

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Air conditioning
  • Pet-friendly
  • Laundry
  • Kitchen
  • Free WiFi
  • Business services

Explore the area

View in a map
Kolmas Linja 8 B, Helsinki, Uusimaa, 00530
  • Helsinki Cathedral
    ‪16 min walk‬
  • Kauppatori Market Square
    ‪4 min drive‬
  • Helsinki Exhibition and Convention Centre
    ‪6 min drive‬
  • Helsinki (HEL-Vantaa)
    ‪21 min drive‬

Room options

View all photos for Double Room

Double Room | Pillow-top beds, desk, laptop workspace, soundproofing

Double Room

9.0 out of 10
Wonderful
(16 reviews)
  • 15 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Twin Room

Pillow-top beds, desk, laptop workspace, soundproofing

Twin Room

8.0 out of 10
Very good
(1 review)
  • 18 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Family Room (6 persons)

Family Room (6 persons) | Pillow-top beds, desk, laptop workspace, soundproofing

Family Room (6 persons)

9.6 out of 10
Exceptional
(10 reviews)
  • 29 sq m
  • Sleeps 6
  • 1 Queen Bed, 1 Double Sofa Bed and 1 Single Bunk Bed

View all photos for Family Room

Family Room | Pillow-top beds, desk, laptop workspace, soundproofing

Family Room

9.0 out of 10
Wonderful
(7 reviews)
  • 17 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Single Bunk Bed

View all photos for Junior Studio Suite

Junior Studio Suite | Pillow-top beds, desk, laptop workspace, soundproofing

Junior Studio Suite

  • 29 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Double Room (Small)

Double Room (Small) | Pillow-top beds, desk, laptop workspace, soundproofing

Double Room (Small)

9.4 out of 10
Exceptional
(60 reviews)
  • 14 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Double Room (Large)

Double Room (Large) | Pillow-top beds, desk, laptop workspace, soundproofing

Double Room (Large)

8.8 out of 10
Excellent
(3 reviews)
  • 18 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Loft Room

Family Loft Room | Pillow-top beds, desk, laptop workspace, soundproofing

Family Loft Room

9.4 out of 10
Exceptional
(3 reviews)
  • 15 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Bed

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About this property

Citybox Helsinki

Hotel connected to a railway/underground station in Helsinki
A microwave in a common area, a fridge in a common area and laundry facilities are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include express check-in, express check-out and a banquet hall. Weekly housekeeping is available.
Citybox Helsinki offers 178 air-conditioned accommodations, with a hairdryer. Beds feature pillowtop mattresses. This Helsinki hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Guests can make use of the shared/communal kitchen. Bathrooms include a shower with a rainfall showerhead. Housekeeping is provided on a weekly basis.
With your stay at Citybox Helsinki, you're connected to a railway/underground station and just a quick walk from Hakaniemi Market Square. You'll find features such as free WiFi in public areas, plus meeting rooms and laundry facilities.
  • Free Wi-Fi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Amenities include meeting rooms, laundry facilities and a lift
  • Just a 4-minute drive from Kauppatori Market Square and 6 minutes from Helsinki Exhibition and Convention Centre
  • Cats and dogs welcome for a fee (restrictions apply)
As a guest of Citybox Helsinki, you'll find a vending machine, laundry facilities, and express check-in. WiFi is free in public spaces. The eco-certified Citybox Helsinki also features express check-out, a lift, and a microwave in a common area.

This 3-star Helsinki hotel is smoke free.

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Laundry facilities
  • Luggage storage
  • Shared microwave
  • Shared refrigerator
  • Vending machine

Guest services

  • Housekeeping (weekly)

Business services

  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (123 centimetre wide door)
  • Wheelchair accessible (may have limitations)

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Pillowtop mattress

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Shared kitchen access

More

  • Air conditioning
  • Desk
  • Laptop workspace
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

There is no front desk at this property
Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions; access will be through a private entrance

Access methods

Private entrance

Pets

  • Pets: EUR 15 per pet, per stay
  • Only dogs and cats are allowed
  • Maximum 1 pets
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 15 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: EUR 15 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 15 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher and a smoke detector
This property does not have a front desk. Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions. Guests can access their accommodation through a private entrance.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Citybox Helsinki Hotel
Citybox Helsinki Helsinki
Citybox Helsinki Hotel Helsinki

Citybox Helsinki Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 428 out of 585 reviews
Rating 8 - Good. 121 out of 585 reviews
Rating 6 - Okay. 22 out of 585 reviews
Rating 4 - Poor. 6 out of 585 reviews
Rating 2 - Terrible. 8 out of 585 reviews

9.8/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

9.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Suzanne

Travelled with family
Liked: Cleanliness, property conditions & facilities
Convenient for a family stay.
Stayed 2 nights in May 2025

10/10 Excellent

Warren

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Bed was a little too solid for me personally, but the hotel was great. Self check in service and good location. The kitchen area was helpful. Great stay
Stayed 1 night in May 2025

10/10 Excellent

Dr. Sarah

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great hotel.
Stayed 2 nights in May 2025

10/10 Excellent

Lauren

Stayed 1 night in May 2025

10/10 Excellent

Kathryn

Liked: Cleanliness, amenities, property conditions & facilities
Staying here was simple and straightforward. It was close to everything I wanted to do and it was quiet.
Stayed 4 nights in May 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good value for money

Nice new hotel with train station, buses and trams all nearby. Also walkable to the centre and port. Room was small, clean and basic. Ideal for short stays. Would recommend.
Stayed 2 nights in Apr 2025

8/10 Good

Timothy

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
We were locked in our room. The handle on the door was malfunctioning. We had to activate our phone’s service to contact the desk, $12.
Stayed 1 night in May 2025

10/10 Excellent

Wikrom

Stayed 2 nights in May 2025

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

New concept in hotels

The concept is interesting - no front desk, common areas where you can cook or visit, small rooms, etc. Even though the room was tiny, it had everything we needed, and we loved the big windows looking out on the city. It was new and spotlessly clean and the bed was heavenly comfortable. It was within walking distance of the Helsinki Cathedral and harbor area. There were some great little restaurants in the neighborhood. We'd highly recommend it.
Stayed 2 nights in May 2025

10/10 Excellent

azm

Liked: Cleanliness, staff & service, property conditions & facilities
Simple. Efficient. Clean. Great staff. Watch for Alex and Erin. Possibly the best team ever... What fine people ... Thank you guys 🙏 Kiitos!!! Fully recommended!!!!
Stayed 2 nights in May 2025

10/10 Excellent

yuanchang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

Beverley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Right above Hakaniemi Metro

Spacious room. Plenty of choice for food a
Stayed 4 nights in May 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Super clean and convenient location. Close to shops and many food options. Loved the small market located attached to hotel building for meal options when you don’t want to eat out or do fast food. Public transportation just steps away. Would not hesitate to come back!
Stayed 4 nights in Apr 2025

10/10 Excellent

samantha

Liked: Staff & service, amenities, property conditions & facilities
Staff were great, close to the metro, laundry was a lifesaver!
Stayed 3 nights in May 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel in good location in Helsinki

The room was clean, the bed was comfortable, and the location was good, right around the corner from a metro station, just 2 stops to central station. Neighborhood was safe and quiet, and its very close to a 24 hour grocery store. I would stay here again.
Stayed 2 nights in Apr 2025

8/10 Good

lee

Liked: Cleanliness, staff & service, property conditions & facilities

Modern hotel for a decent/budget price.

Modern hotel, great reception area and good use of technology. Excellent amenities. Nice bathrooms. Only negative, the flooring in the bedroom is like a course vinyl, clearly installed to last and easy to clean, but not very comfortable to walk on.
Stayed 3 nights in Apr 2025

10/10 Excellent

Glenn

Travelled with family
Liked: Amenities
The staff was excellent, the location was very good and highly recommend this place to stay.
Stayed 4 nights in Apr 2025

10/10 Excellent

Rhiannon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the second citybox hotel we have stayed at and it was just as good as the first! Would highly recommend the company. The hotel is clean, accessible and the communal areas are great. The only issue we have is that there is a coffee machine where you can purchase different coffee and as a non-coffee drinker a machine that also had tea or hot chocolate options would be a nice addition!
Stayed 3 nights in Apr 2025

10/10 Excellent

Angus

Stayed 1 night in Apr 2025

10/10 Excellent

Trenton

Stayed 4 nights in Apr 2025

10/10 Excellent

George

Stayed 2 nights in Apr 2025

10/10 Excellent

matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to stay

Great place to stay
Stayed 2 nights in Apr 2025

10/10 Excellent

Mehul

Travelled with group
Liked: Cleanliness, staff & service, amenities
Very good property. Staff here is very nice.
Stayed 3 nights in Mar 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay.
Stayed 2 nights in Apr 2025

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025