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Holiday Inn & Suites Houston NW - Willowbrook by IHG

3.0 star property

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Photo gallery for Holiday Inn & Suites Houston NW - Willowbrook by IHG

Banquet hall
Down duvets, pillow-top beds, desk, laptop workspace
Exterior
Lobby lounge
Exterior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym

Explore the area

View in a map
18530 State Highway 249, Houston, TX, 77070
  • Place, Houston Methodist Willowbrook Hospital
    ‪3 min walk‬
  • Place, Aerodrome
    ‪8 min walk‬
  • Place, Willowbrook Mall
    ‪18 min walk‬
  • Airport, Houston, TX (IAH-George Bush Intercontinental)
    ‪19 min drive‬

Room options

View all photos for Standard Room

Down duvets, pillow-top beds, desk, laptop workspace

Standard Room

  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Single Bed

View all photos for Standard Room, 1 King Bed (Walk-In Shower)

Down duvets, pillow-top beds, desk, laptop workspace

Standard Room, 1 King Bed (Walk-In Shower)

9.2 out of 10
Wonderful
(25 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Roll-in Shower (Roll-In Shower)

Down duvets, pillow-top beds, desk, laptop workspace

Standard Room, 1 King Bed, Roll-in Shower (Roll-In Shower)

10.0 out of 10
Exceptional
(1 review)
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Mobility Accessible, Non Smoking (Transfer Shower)

Down duvets, pillow-top beds, desk, laptop workspace

Standard Room, 1 King Bed, Mobility Accessible, Non Smoking (Transfer Shower)

8.0 out of 10
Very good
(1 review)
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Down duvets, pillow-top beds, desk, laptop workspace

Standard Room, 2 Queen Beds

8.6 out of 10
Excellent
(4 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible Bathtub (Accessible Tub)

Down duvets, pillow-top beds, desk, laptop workspace

Standard Room, 2 Queen Beds, Accessible Bathtub (Accessible Tub)

8.0 out of 10
Very good
(1 review)
  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible (Communications)

Down duvets, pillow-top beds, desk, laptop workspace

Standard Room, 2 Queen Beds, Accessible (Communications)

  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Roll-in Shower (Roll-In Shower)

Down duvets, pillow-top beds, desk, laptop workspace

Suite, 1 King Bed, Roll-in Shower (Roll-In Shower)

  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed (Additional Living Area)

Down duvets, pillow-top beds, desk, laptop workspace

Suite, 1 King Bed with Sofa bed (Additional Living Area)

  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Queen Beds, Roll-in Shower (Communications, Roll-In Shower)

Down duvets, pillow-top beds, desk, laptop workspace

Standard Room, 2 Queen Beds, Roll-in Shower (Communications, Roll-In Shower)

  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible Bathtub (Communications, Accessible Tub)

Down duvets, pillow-top beds, desk, laptop workspace

Standard Room, 1 King Bed, Accessible Bathtub (Communications, Accessible Tub)

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible Bathtub (Accessible Tub)

Down duvets, pillow-top beds, desk, laptop workspace

Standard Room, 1 King Bed, Accessible Bathtub (Accessible Tub)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible Bathtub (Accessible Tub)

Down duvets, pillow-top beds, desk, laptop workspace

Suite, 1 King Bed, Accessible Bathtub (Accessible Tub)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Single Room, 1 King Bed (Additional Living Area)

Down duvets, pillow-top beds, desk, laptop workspace

Single Room, 1 King Bed (Additional Living Area)

9.0 out of 10
Wonderful
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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Exterior
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About this property

Holiday Inn & Suites Houston NW - Willowbrook by IHG

An indoor pool, a restaurant and a 24-hour fitness centre are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a 24-hour business centre and a conference centre are on-site. Housekeeping is available on request.
Holiday Inn & Suites Houston NW - Willowbrook by IHG offers 132 accommodations with coffee/tea makers and a hairdryer. Pillowtop beds feature down duvets. 42-inch flat-screen televisions come with premium cable channels. Guests can make use of the in-room fridges and microwaves.

This Houston hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include an iron/ironing board and free toiletries. In-room massages and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness centre.
During your stay at Holiday Inn & Suites Houston NW - Willowbrook by IHG, you're just a quick walk from Houston Methodist Willowbrook Hospital. Features include free WiFi in public areas and free self-parking, plus an indoor pool.
  • Free WiFi
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor pool
  • Amenities include a front desk safe, a 24-hour business centre and 5 meeting rooms
  • On-site recreation includes a 24-hour gym
  • Just a 5-minute walk from Houston Methodist Willowbrook Hospital and 12 minutes on foot from Bowlero Willowbrook
Holiday Inn & Suites Houston NW - Willowbrook by IHG offers its guests an indoor pool and a 24-hour fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces.

A 24-hour business centre and 5 meeting rooms are available. Event space at this hotel measures 9128 square feet (848 square metres) and includes a conference centre. The business-friendly Holiday Inn & Suites Houston NW - Willowbrook by IHG also features a terrace, coffee/tea in common area, and laundry facilities. Free self parking is available.

This 3-star Houston hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6:00 AM to 9:00 AM.
The Elevate Bar & Grill – This restaurant serves breakfast and dinner.
The Elevate – On-site bar. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 9:00 AM for a fee: USD 10.95 to 12.95 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • The Elevate
  • The Elevate Bar & Grill

Things to do

  • 18-hole adjacent golf course
  • 24-hour gym
  • Golf caddies
  • Golf carts
  • Golf clubhouse
  • Golf clubs/equipment
  • Indoor pool
  • Pro golf shop

Family friendly

  • Fenced pool
  • Grocery/convenience store
  • High chair
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Pool toys

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages

Business services

  • 24-hour business centre
  • 5 meeting rooms
  • Conference centre (9,128 square foot of space)

Outdoors

  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Handrails in stairways
  • Lift (183 centimetre wide door)
  • Phone accessibility kit
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (81 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 5 floors
  • At least 10% of profits reinvested in community and sustainability
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Comprehensive food waste policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium cable channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 3:00 AM
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 10.95 to 12.95 per person
  • In-room safe fee: USD 10 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 10:00 AM to 10 PM
  • Children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Houston NW Willowbrook Hotel
Holiday Inn NW Willowbrook Hotel
Holiday Inn Houston NW Willowbrook
Holiday Inn NW Willowbrook
Inn NW Willowbrook Hotel
Holiday Inn Suites Houston NW Willowbrook
Holiday Inn Suites Houston NW Willowbrook
Holiday Inn Suites Houston NW Willowbrook an IHG Hotel
Holiday Inn & Suites Houston NW - Willowbrook by IHG Hotel
Holiday Inn & Suites Houston NW - Willowbrook by IHG Houston

Holiday Inn & Suites Houston NW - Willowbrook by IHG Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 297 out of 458 reviews
Rating 8 - Good. 94 out of 458 reviews
Rating 6 - Okay. 33 out of 458 reviews
Rating 4 - Poor. 16 out of 458 reviews
Rating 2 - Terrible. 18 out of 458 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Roopam

Stayed 1 night in Nov 2025

8/10 Good

AMANDA

Travelled with family
Liked: Staff & service, property conditions & facilities
Clean on the surface. Pulled a towel off the bathroom shelf that appeared to be a brown substance.
Stayed 1 night in Nov 2025

10/10 Excellent

Mark

Liked: Cleanliness, amenities, property conditions & facilities
Room and staff were as expected.
Stayed 1 night in Nov 2025

10/10 Excellent

Kevin

Stayed 1 night in Dec 2025

10/10 Excellent

Roshume

Everything was great.
Stayed 2 nights in Nov 2025

10/10 Excellent

Shahd

Stayed 1 night in Nov 2025

8/10 Good

Collins

Liked: Cleanliness
Stayed 1 night in Nov 2025

6/10 Okay

Sandra

Travelled with family
Stayed 4 nights in Nov 2025

6/10 Okay

Martin J

Liked: Property conditions & facilities
Disliked: Staff & service, amenities
Nothing unique. Ice machines didnt work. Laundry machines out of service. Breakfast came out 15 minutes late.
Stayed 1 night in Nov 2025

10/10 Excellent

johan

Stayed 1 night in Nov 2025

8/10 Good

Frances

Liked: Cleanliness, amenities, property conditions & facilities
Room was large and well equipped. The sofa bed had no sheets or blanket. Front desk did find sheets. Great morning coffee setup in lobby.
Stayed 1 night in Nov 2025

8/10 Good

Daniele

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean, great hotel
Stayed 1 night in Nov 2025

6/10 Okay

Trinh

breakfast is lousy and charged $12.55 was not included with the room.
Stayed 2 nights in Nov 2025

10/10 Excellent

Cedric

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Clean friendly
Stayed 2 nights in Nov 2025

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and convenient. Good customer service
Stayed 1 night in Nov 2025

10/10 Excellent

Bernardino

Travelled with family
Liked: Cleanliness, staff & service, amenities
Very clean
Stayed 3 nights in Nov 2025

8/10 Good

Kisha

Travelled with family
Liked: Cleanliness, staff & service, amenities
Clean, breakfast, walk in shower was nice. Quiet environment.
Stayed 1 night in Nov 2025

2/10 Terrible

Loraine

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Late at night after we’d gone to sleep, we heard someone coming into our room!! The staff had assigned our room to another guest who we had to stop at the door!! This has NEVER happened to me in my entire life and was a completely horrible and scary incident!!
Stayed 1 night in Nov 2025

10/10 Excellent

Antonio

Stayed 1 night in Nov 2025

2/10 Terrible

Patricia

Travelled with family
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Staff. Very rude just wanted to check in and 3 people sitting at front and had to go get a fourth then couldn’t figure out the credit card was the worse check in experience ever!!!
Stayed 1 night in Nov 2025

10/10 Excellent

Tracey

Stayed 1 night in Nov 2025

10/10 Excellent

Kassandra

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean and crisp
Stayed 1 night in Nov 2025

8/10 Good

Kim

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel was nice, we unfortunately lost power due to a storm passing through. The hotel had no generators to get things up and running. They had to prop doors overnight which was a little nerve wracking.
Stayed 1 night in Oct 2025

10/10 Excellent

Melissa

Stayed 2 nights in Nov 2025

10/10 Excellent

Tracey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brenda was wonderful!!
Stayed 2 nights in Oct 2025