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Best Western Plus Finger Lakes Inn & Suites

2.5 star property

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Photo gallery for Best Western Plus Finger Lakes Inn & Suites

Exterior
Indoor pool
Lobby
Lobby
Desk, iron/ironing board, free WiFi, bed sheets

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Breakfast included
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View in a map
3175 Fingerlake East Drive, Cortland, NY, 13045
  • Place, Shipwreck Golf Amusement Center
    ‪5 min walk‬
  • Place, State University of New York-Cortland
    ‪3 min drive‬
  • Place, Greek Peak Mountain Resort
    ‪10 min drive‬
  • Airport, Ithaca, NY (ITH-Tompkins Regional)
    ‪29 min drive‬

Room options

View all photos for Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (with Sofabed)

Desk, iron/ironing board, free WiFi, bed sheets

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (with Sofabed)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 King Bed, Accessible, Non Smoking

8.0 out of 10
Very good
(3 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 2 Queen Beds, Accessible, Non Smoking (Bathtub)

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 2 Queen Beds, Accessible, Non Smoking (Bathtub)

7.6 out of 10
Good
(4 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

Desk, iron/ironing board, free WiFi, bed sheets

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

9.0 out of 10
Wonderful
(2 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | Desk, iron/ironing board, free WiFi, bed sheets

Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

9.4 out of 10
Exceptional
(3 reviews)
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Shower Only)

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Shower Only)

8.2 out of 10
Very good
(12 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

9.2 out of 10
Wonderful
(7 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

7.8 out of 10
Good
(8 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

King Room With Mobility Accessible Roll-in Shower-Non-Smoking

  • Sleeps 2
  • Free Wi-Fi

2 Queen Beds, Non-Smoking, Microwave and Refrigerator, Wi-Fi

  • Sleeps 4
  • Free Wi-Fi

2 Queen Beds, Mobility Accessible, Bathtub, Non-Smoking

  • Sleeps 4
  • Free Wi-Fi

Similar properties

Lobby
HomeTowne Studios by Red Roof & Conference Center Cortland
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  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Gym
4.3 out of 5, Excellent, 500 reviews
The price is €89
includes taxes & fees
29 Jun - 30 Jun
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About this property

Best Western Plus Finger Lakes Inn & Suites

An indoor pool, a 24-hour fitness centre and a 24-hour business centre are available at this smoke-free hotel. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a business centre, a meeting room and laundry facilities are on-site.
Best Western Plus Finger Lakes Inn & Suites offers 64 accommodations with coffee/tea makers and complimentary bathrobes. LED televisions come with premium cable channels. Fridges and microwaves are provided.

This Cortland hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include a hairdryer and an iron/ironing board. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Best Western Plus Finger Lakes Inn & Suites. During your stay, you're just a quick walk from Shipwreck Golf Amusement Center. Enjoy features like free breakfast, free WiFi in public areas and free self-parking.
  • Free continental breakfast served daily
  • Free WiFi
  • Free self-parking
  • Take a swim in the indoor pool
  • Amenities include free newspapers in reception, a front desk safe and a 24-hour business centre
  • On-site recreation includes a 24-hour gym and fitness classes
  • Just a 4-minute walk from Shipwreck Golf Amusement Center and a 3-minute drive from State University of New York-Cortland
Best Western Plus Finger Lakes Inn & Suites offers its guests an indoor pool and a 24-hour fitness centre. A computer station is on site and WiFi is free in public spaces. A 24-hour business centre and a meeting room are available. Free breakfast is served daily. The business-friendly Best Western Plus Finger Lakes Inn & Suites also features a vending machine, complimentary newspapers in the lobby, and a fireplace in the lobby. Free self parking is available.

This Cortland hotel is smoke free.

Guests are served a free continental breakfast daily from 7:00 AM to 9:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Free continental breakfast available daily 7:00 AM to 9:00 AM

Things to do

  • 24-hour gym
  • Fitness classes
  • Indoor pool
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • 24-hour business centre
  • Computer station
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • LED TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in time starts at 3:00 PM
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 2 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children aged 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Best Western Finger Lakes
Best Western Plus Finger Lakes
Best Western Plus Finger Lakes Cortland
Best Western Plus Finger Lakes Inn
Best Western Plus Finger Lakes Inn Cortland
Best Western Plus Finger Lakes Inn Suites
Plus Finger Lakes & Suites
Best Western Plus Finger Lakes Inn & Suites Hotel
Best Western Plus Finger Lakes Inn & Suites Cortland
Best Western Plus Finger Lakes Inn & Suites Hotel Cortland

Best Western Plus Finger Lakes Inn & Suites Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 428 out of 952 reviews
Rating 8 - Good. 283 out of 952 reviews
Rating 6 - Okay. 129 out of 952 reviews
Rating 4 - Poor. 70 out of 952 reviews
Rating 2 - Terrible. 42 out of 952 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

7.2/10

Amenities

8.4/10

Property conditions & facilities

Reviews

6/10 Okay

Jennifer

Travelled with family, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
lobby was dirty elevator dirty rugs dirty the hotel was empty and were were put in a handicap accessible room with no tub just large shower that made the entire bathroom floor soaked . There was also a wash cloth left near since that was dirty as well.
Stayed 1 night in Feb 2026

10/10 Excellent

Rahul

Stayed 1 night in Feb 2026

8/10 Good

Peter

Liked: Cleanliness, property conditions & facilities
Comfortable stay
Stayed 1 night in Feb 2026

2/10 Terrible

Marc

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
As I got into town on the day of check-in, I was passing by the Inn anyway so I stopped in to see if my room was ready. It was 1:30 pm and check-in was stated at 3:00 pm. While I did not get my hopes up for early check-in, I was met at the front desk with a very rude woman while she was on her cellphone yelling at someone else. She informed me with a very stern voice that check-in is at 3:00 pm. She claimed the rooms were being cleaned. Well, after I was able to check-in, the cleaning part of her statement was a lie. The room was filthy, including dirty carpets, dust everywhere, work desk half wiped, cobwebs along the walls, lamp shades, heater. The cupboard had an open bag of chips with some kind of liquid spill in the cupboard as well as on the fridge. If I ordered the insurance, I would have canceled the room when I first tried to see if the room was ready after the interaction with whom I’m guessing was the owner with her demeanor, oh and her Subaru park job under the underpass where normally guests would offload their luggage. Pretty obvious she’s not there for the guests. The two other personal I spoke with during my stay were pleasant, but I would guess they won’t last long with the current management. The heated pool was freezing, not to mention the algae in the pool. The fitness room, again dirty with dust and what looked like sweat stains on the equipment as well as on the floor. Lesson learned.
Stayed 1 night in Feb 2026

4/10 Poor

Derrick

Disliked: Staff & service, amenities
My girlfriend and I were in the Cortland area for a baby shower in Freeville, as we live almost 3 hours away (Schenectady area), and staying overnight was a no-brainer since driving almost 200 miles one way was enough for anyone to be tired; so in preparations for our trip, I went on hotels.com to book a 1 night stay at the Best Western Plus Finger Lakes hotel. After checking out and heading home, here’s what I have to say: Checking into the hotel was relatively easy, but noticed issues with the staff lacking professionalism from the start. The check-in clerk was wearing a SUNY Cortland T shirt, with a durag; if he wasn’t sitting at the front desk, we could have mistaken from for a patron, let alone hotel staff. He was nice, but not very hospitable. Didn’t tell us much about the hotel, where the elevators were, we practically were on our own at that point. You’d think working at a BW they would be in company-branded apparel, and be more hospitable, but apparently not here. It’s sad really. The room itself was reasonably clean, we didn’t see anything concerning like prior posts on here about the rooms; everything worked. AC was good but needed a dusting, toilet worked, shower was OK, but the TV we had: the remote had issues, and it was hard to navigate. But for one night; whatever. I did notice that the elevators are slower than molasses in an igloo, that was evident as mentioned.
Stayed 1 night in Feb 2026

10/10 Excellent

Stuart

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
staff very friendly, clean rooms and free coffee!!!
Stayed 1 night in Feb 2026

6/10 Okay

Sandra

Disliked: Cleanliness, amenities, property conditions & facilities
Older lady front desk did not even greet us, not even after we did. Building is old needs many updates, bathroom shower lots of soap scum. Cleaning needs help They had very limited staff
Stayed 1 night in Feb 2026

10/10 Excellent

Ann

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice room. Courteous staff.
Stayed 1 night in Jan 2026

4/10 Poor

Harlan

Stayed 1 night in Jan 2026

10/10 Excellent

Alex

Stayed 1 night in Jan 2026

10/10 Excellent

Jonathan

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As a quick staycation, this was a great hotel for the value. You could tell that the few staff were working double duty to ensure a great experience and pulled that off. The room was clean and spacious. While generally quiet, the rooms above were rather loud. Breakfast had a good variety with hot options like a waffle maker, eggs, sausage, bagels and toast. Along with yogurt, fruit, muffins, and cereal, plus assorted beverages. I think the only real complaint was that the pool water was quite chilly. We managed to get in, but at least 5 degrees warmer would help immensely.
Stayed 1 night in Jan 2026

6/10 Okay

Karla

It was fine nothing special. Continental breakfast was cold, not a good selection and what had been cooked was not cooked enough.
Stayed 2 nights in Jan 2026

10/10 Excellent

joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Very close to SUNY Cortland. Would definitely stay again
Stayed 1 night in Dec 2025

8/10 Good

Kobie

Staff was courteous. Room was clean.
Stayed 1 night in Nov 2025

4/10 Poor

Maureen

Liked: Cleanliness, property conditions & facilities, room comfort
Parking convenient and secure. Had a king room and the mattress was terrible. Very lumpy. Inadequate sheets and no blanket. Breakfast had limited selection of foods and the fruit was in bad condition. Coffee was good. Staff were pleasant and friendly.
Stayed 2 nights in Nov 2025

8/10 Good

Hughey

Travelled with family
Liked: Staff & service
Property needed a refurbishment
Stayed 1 night in Nov 2025

10/10 Excellent

Jennifer

Stayed 2 nights in Oct 2025

8/10 Good

Barbara, North Brunswick

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Spotless and courteous
Stayed 2 nights in Oct 2025

2/10 Terrible

john, belle terre

Disliked: Amenities
To pay almost $400 per night - due to price gouging for "parents' weekend" of which I was not part - and not be able to shower due to the lack of water (a pathetic trickle only) is criminal. Stay somewhere else.
Stayed 2 nights in Oct 2025

6/10 Okay

Jennifer

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The stairwell to the room was simply gross. Stains, food, and nose waste on the walls and floor. Several dead bees at the side exit, inside. Spills on the wall in my room. Black marks on one bed pillow. Pull out couch sheets were not changed from last guest. Clogged tub, low water pressure. TV would not stream from my phone as indicated. On a positive note, staff were pleasant and the location was close to stores and food chains. No where near the quality expected given what we paid per night. Will not stay again.
Stayed 2 nights in Oct 2025

6/10 Okay

Jessica

Travelled with family
Liked: Room comfort
Our bathroom tub had a clog in it and waa not taken care of while we were there, the cleaning people never came The whole weekend we were there.
Stayed 2 nights in Oct 2025

10/10 Excellent

Danielle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean property nice staff will stay again
Stayed 1 night in Oct 2025

4/10 Poor

anna

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
We atayed here two years ago and it was a great, clean, well kept hotel. This time was very different. The staff were talking loudly about a problem when i was waiting to check in. The carpets were filthy. The room smelled of cat urine. They put me in the room closest to the lobby and it was loud as the night went on. Breakfast was the same both days with rubbery sausage and brown oranges along witg stale bagels in sandwich bags. We wont be back. Very disappointed.
Stayed 2 nights in Oct 2025

6/10 Okay

Deyanne

Stayed 1 night in Oct 2025

6/10 Okay

Craig

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Oct 2025

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