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Residence Inn Jackson

3.0 star property

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Photo gallery for Residence Inn Jackson

Lobby lounge
BBQ/picnic Area
Exterior
Desk, blackout curtains, iron/ironing board, free WiFi
Indoor pool

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking included
  • Free Wi-Fi

Explore the area

View in a map
126 Old Medina Xing, Jackson, TN, 38305
  • Place, West Tennessee Healthcare Sportsplex
    ‪4 min drive‬
  • Place, The Ballpark at Jackson
    ‪4 min drive‬
  • Place, Casey Jones Village
    ‪5 min drive‬
  • Airport, Jackson, TN (MKL-McKellar-Sipes Regional)
    ‪13 min drive‬

Room options

View all photos for Studio, 1 King Bed with Sofa bed

Studio, 1 King Bed with Sofa bed | Desk, blackout curtains, iron/ironing board, free WiFi

Studio, 1 King Bed with Sofa bed

9.0 out of 10
Wonderful
(54 reviews)
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Living area | Flat-screen TV, Netflix

Suite, 1 Bedroom

8.6 out of 10
Excellent
(9 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Bedrooms

Suite, 2 Bedrooms | Living area | Flat-screen TV, Netflix

Suite, 2 Bedrooms

9.0 out of 10
Wonderful
(9 reviews)
  • 2 bedrooms
  • Sleeps 5
  • 2 Double Beds

View all photos for Studio, 1 King Bed with Sofa bed (Mobility/Hearing Accessible, Tub)

Desk, blackout curtains, iron/ironing board, free WiFi

Studio, 1 King Bed with Sofa bed (Mobility/Hearing Accessible, Tub)

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, 1 King Bed with Sofa bed (Mobility Accessible, Tub)

Desk, blackout curtains, iron/ironing board, free WiFi

Studio, 1 King Bed with Sofa bed (Mobility Accessible, Tub)

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

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About this property

Residence Inn Jackson

Suburban hotel with free breakfast and 24-hour fitness centre
Along with an indoor pool, this smoke-free hotel has a 24-hour fitness centre and a 24-hour business centre. Free full breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include Access to hot tub, a business centre and a meeting room. Housekeeping is available on request.
Residence Inn Jackson offers 96 air-conditioned accommodations with coffee/tea makers and designer toiletries. This accommodation offers separate sitting areas and includes sofa beds. Flat-screen televisions come with premium cable channels and Netflix. Accommodation at this 3-star hotel has kitchens with full-sized fridge/freezers, stovetops, microwaves and kitchenware and utensils. Bathrooms include a combined bath/shower unit and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

An indoor pool and Access to hot tub are on site. Other recreational amenities include a 24-hour fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Residence Inn Jackson. During your stay, you'll be close to West Tennessee Healthcare Sportsplex. Free breakfast, free WiFi in public areas and free self-parking are available. This property offers pet-friendly amenities, such as food and water bowls.
  • Free full breakfast served daily
  • Free WiFi
  • Free self-parking and Motorhome/coach/lorry parking
  • Take a swim in the indoor pool or soak in the hot tub
  • Amenities include a front desk safe, a 24-hour business centre and a meeting room
  • On-site recreation includes a 24-hour gym
  • Just a 5-minute drive from West Tennessee Healthcare Sportsplex and 5 minutes from Music Highway Crossroads
  • Cats and dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Residence Inn Jackson offers its guests an indoor pool, Access to hot tub, and a 24-hour fitness centre. A computer station is on site and WiFi is free in public spaces. A 24-hour business centre and a meeting room are available. Free breakfast is available daily. The business-friendly Residence Inn Jackson also features barbecue grills, a fireplace in the lobby, and laundry facilities. Limited free parking is available on a first-come, first-served basis.

This 3-star Jackson hotel is smoke free.

Guests are served a free full breakfast daily from 6:00 AM to 8:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast available daily 6:00 AM to 8:00 AM

Things to do

  • 24-hour gym
  • Hot tub
  • Indoor pool
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • In-room sofa bed
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 24-hour business centre
  • Computer station
  • Meeting room

Outdoors

  • Barbecue grill

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Grab bar near toilet (89 centimetre high)
  • Height-adjustable showerhead
  • Lever door handles
  • Lift (107 centimetre wide door)
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Transfer shower
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (86 centimetre high)

More

  • 4 floors
  • Built in 2000
  • Fireplace in lobby
  • Reception hall
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Sofa bed

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels
  • Netflix

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Full-sized refrigerator/freezer
  • Hob
  • Kitchen
  • Microwave

More

  • Air conditioning
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 11:00 PM
Late check-in subject to availability
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 75.00 per accommodation, per stay, plus a deposit of USD 75.00 per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 75 lb per pet)
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 40 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 75.00 per stay
  • Pet fee: USD 75.00 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 11:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 8:00 AM to 11 PM
  • Registered guests are the only ones allowed to be in guestrooms.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Jackson Residence Inn
Residence Inn Hotel Jackson
Residence Inn Jackson
Residence Inn Jackson Hotel Jackson
Residence Inn Jackson Hotel
Residence Inn Jackson Hotel
Residence Inn Jackson Jackson
Residence Inn Jackson Hotel Jackson

Residence Inn Jackson Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 392 out of 637 reviews
Rating 8 - Good. 108 out of 637 reviews
Rating 6 - Okay. 61 out of 637 reviews
Rating 4 - Poor. 25 out of 637 reviews
Rating 2 - Terrible. 51 out of 637 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Hardik

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

10/10 Excellent

Frank

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Roomy room, clean, nice property
Stayed 1 night in Oct 2025

2/10 Terrible

Naby

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Subject: Complaint Regarding Miscommunication and Request for Refund I am writing to formally file a complaint and request a full refund regarding my recent experience involving a reservation transfer between the Marriott Residence Inn and the Fairfield Inn. My reservation was originally made at the Residence Inn through a third-party booking site. Prior to arrival, I called the Residence Inn to notify them of a late check-in. During that call, I was informed that my reservation had been transferred to the Fairfield Inn and was told, verbatim, that “we’ll cover it.” However, no one at that time disclosed how many nights the transfer was for. Upon checking in at the Fairfield Inn, the front desk staff also did not specify the number of nights included in the transferred reservation. Based on the information provided, we reasonably believed that our stay was covered through our original checkout date of Wednesday, October 15. To our surprise, we later received an email on Sunday, October 12, stating that it was our checkout date. When we spoke with the front desk, we were told that the reservation was only for one night. After contacting the Residence Inn again, we were informed that the transfer had only been for one night and that we could return there, information that was never communicated to us at any stage. This series of miscommunications caused unnecessary stress, inconvenience, and confusion.
Stayed 3 nights in Aug 2025

10/10 Excellent

Tammy

Stayed 1 night in Oct 2025

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2025

8/10 Good

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The room was nice and the breakfast buffet great with healthy options. The one negative was that our bed was soft and lumpy. Very hard to get a good sleep. Mattresses need replaced.
Stayed 1 night in Oct 2025

6/10 Okay

Ryan

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

was once really nice

The tiles on floor were not attached, room smelled like mold, bathroom vent had cardboard blocking fan so it wouldn't let odors or humidity out. Upon arriving they said they didn't have the right room and that they had secured 2 rooms instead but since I was with younger children I couldn't put them in their own room so we had to improvise. They said no one could get in touch as they didn't have my contact info but I am a hotels.com member and they could have reached out instead of waiting till I checked in to tell me of an issue. breakfast was good though.
Stayed 1 night in Oct 2025

8/10 Good

Tadarius

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/a
Stayed 1 night in Oct 2025

10/10 Excellent

Nikindra

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The studio rooms are amazing the saff was very helpful and respectful the hot tub was nice and the pool are both inside im love this hotel and it is reasonable
Stayed 1 night in Oct 2025

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

10/10 Excellent

Elmer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room. Plenty of parking. Good breakfast. Friendly staff.
Stayed 3 nights in Oct 2025

2/10 Terrible

Chris

Travelled with family
Liked: Cleanliness, staff & service
Parking was ok. Room smelled like someone smoked in it. I was looking everywhere for one of my daughter's toys she got for her birthday and found it in the couch right after I found a half smoked cigar. Keep in mind, this was a couch that folded out to a bed.
Stayed 2 nights in Oct 2025

10/10 Excellent

Janet

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was friendly, and helpful. Room was clean. Loved the kitchen area. Will stay there again.
Stayed 2 nights in Sep 2025

10/10 Excellent

Andrea

Stayed 2 nights in Sep 2025

2/10 Terrible

LOTASHIA

Stayed 1 night in Sep 2025

10/10 Excellent

Christopher

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and breakfast was good.
Stayed 1 night in Sep 2025

10/10 Excellent

Cayla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and easy checkin. Great room. Great water pressure in the shower. Just about a 6 minute drive to anything. Great night stay.
Stayed 1 night in Sep 2025

6/10 Okay

Terrence

Travelled with family
Liked: Cleanliness
Disliked: Room comfort
There is no ice in the hotel. You can make ice in your freezer but it makes it super slow. The beds were uncomfortable.
Stayed 1 night in Sep 2025

10/10 Excellent

Marcus

Liked: Cleanliness, staff & service
Great
Stayed 2 nights in Sep 2025

10/10 Excellent

Stevie

Travelled with family, Business traveller
Liked: Cleanliness, amenities
Clean room, ok staff great parking quiet area
Stayed 2 nights in Sep 2025

10/10 Excellent

Summer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous, friendly, and efficient front desk staff. The room was great no problems. One problem with the facility in general is that we have a big party of people down below in the patio campfire area that we allowed until past 11 PM. If we stay there again, and we will request to be on the other side of the building.
Stayed 1 night in Sep 2025

10/10 Excellent

Danna

Stayed 3 nights in Sep 2025

10/10 Excellent

Jeremiah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get into off the interstate, friendly staff, reasonably priced
Stayed 1 night in Sep 2025

6/10 Okay

Tomas

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
But the staff was excellent
Stayed 1 night in Sep 2025

10/10 Excellent

Markel

Stayed 2 nights in Aug 2025

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