SureStay Hotel by Best Western Richland

2.5 star property

Choose dates to view prices

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | Down duvets, pillow-top beds, desk, laptop workspace

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.0 out of 10
Very good
(11 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave | Down duvets, pillow-top beds, desk, laptop workspace

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed) | Down duvets, pillow-top beds, desk, laptop workspace

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

8.0 out of 10
Very good
(11 reviews)
  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Standard Room, 1 King Bed, Accessible, Non Smoking | Down duvets, pillow-top beds, desk, laptop workspace

Standard Room, 1 King Bed, Accessible, Non Smoking

7.0 out of 10
Good
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed) | Down duvets, pillow-top beds, desk, laptop workspace

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

7.2 out of 10
Good
(12 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub (with Sofabed)

Suite, 1 King Bed, Non Smoking, Jetted Tub (with Sofabed) | Down duvets, pillow-top beds, desk, laptop workspace

Suite, 1 King Bed, Non Smoking, Jetted Tub (with Sofabed)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 1 King Bed

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About this property

SureStay Hotel by Best Western Richland

Suburban hotel with free breakfast and seasonal outdoor pool
This hotel features a seasonal outdoor pool, concierge services and dry cleaning. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Additionally, laundry facilities, a 24-hour front desk and express check-in are on-site.
SureStay Hotel by Best Western Richland offers 50 accommodations, which are accessible via exterior corridors and feature coffee/tea makers and a hairdryer. Pillowtop beds feature down duvets. 25-inch flat-screen televisions come with premium satellite channels. Bathrooms include a combined bath/shower unit and complimentary toiletries.

This Richland hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a seasonal outdoor pool.

Children aged under 17 years old are not allowed in the swimming pool without adult supervision. Guests aged under 17 years old are not allowed in the swimming pool.

During your stay at SureStay Hotel by Best Western Richland, you'll be close to Jackson State University. Features include free breakfast, free WiFi in public areas and free self-parking.
  • Free continental breakfast offered
  • Free Wi-Fi in some public areas
  • Free self-parking and Motorhome/coach/lorry parking
  • WiFi for a fee
  • Take a swim in the seasonal outdoor pool
  • Amenities include laundry facilities, an ATM and a vending machine
  • 9 minutes by car from Jackson State University and 6 minutes from Trustmark Park
  • Cats and dogs welcome for a fee
Free breakfast is available. WiFi is free in public spaces. A seasonal outdoor pool, a vending machine, and concierge services are also featured at the business-friendly SureStay Hotel by Best Western Richland. Free self parking is available.

Smoking is allowed in designated areas at this Richland hotel.

Guests are served a free continental breakfast.

Property amenities

Internet

  • Available in all rooms: WiFi (surcharge)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast

Things to do

  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • Cot (surcharge)
  • In-room microwave
  • Laundry facilities
  • Mini-fridge
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Braille/raised signage
  • Lever door handles
  • No lift
  • Pool hoist on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (91 centimetre high)
  • Wheelchair-accessible van parking

More

  • 1 building
  • 2 floors
  • Built in 1999
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Cot (surcharge)
  • Down comforter
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 25-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 5 AM
Early check-in subject to availability
Early check-in fee: USD 25.00
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: USD 25.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 25 per pet, per night
  • Only dogs and cats are allowed
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 15.0 per night.
  • Cots (infant beds) are available for USD 15.0 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 0.0 per stay (rates may vary)
  • Pet fee: USD 25 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: USD 25.00 (subject to availability)
  • Late check-out fee: USD 25.00 (subject to availability)
  • Crib (infant bed) fee: USD 15.0 per night
  • Rollaway bed fee: USD 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • The seasonal pool will open in March and close in October.
  • Pool access available from 7:00 AM to 9:00 PM
  • Children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Rodeway Inn Hotel Richland
Rodeway Inn Richland

Reviews

SureStay Hotel by Best Western Richland Reviews

7.0

Good

7.0/10

Cleanliness

7.2/10

Staff & service

6.2/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness
Rating 10 - Excellent. 189 out of 631 reviews
Rating 8 - Good. 162 out of 631 reviews
Rating 6 - Okay. 114 out of 631 reviews
Rating 4 - Poor. 73 out of 631 reviews
Rating 2 - Terrible. 93 out of 631 reviews

Reviews

4/10 Poor

Andrew

Stayed 1 night in Aug 2025

10/10 Excellent

Jamie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

8/10 Good

David

Travelled with partner
Disliked: Amenities, property conditions & facilities
A place to sleep and leave quickly. Room was dirty and in ill repair. Breakfast was horrible, generic all carbs. Waffle maker broken. At least you had coffee
Stayed 1 night in Aug 2025

2/10 Terrible

Amber

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Could u please get ahold of me there were terrible condition the owner said he would give me 60% off but I had to get ahold of you and they will email u
Stayed 1 night in Aug 2025

6/10 Okay

Tracie

Travelled with group
Stayed 1 night in Jul 2025

10/10 Excellent

Rita, Benton

Liked: Cleanliness, staff & service, property conditions & facilities
Too far out of the eay
Stayed 1 night in Jun 2025

6/10 Okay

Kendra

Travelled with family, Business traveller
Disliked: Amenities
It was fine i mean tbe cending machines take your money also i was told if i extended my stay the room would only be 52 but tgen i went to do itv
Stayed 2 nights in Jul 2025

8/10 Good

Jenny

Stayed 2 nights in Jul 2025

8/10 Good

Anthony

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Neal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

2/10 Terrible

Ellen

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First room given was not even ready bedding from past still balled up on bed trash dirty. Second room not even cleaned. Third room room Reno not finished. Couch bed dirty and stained.
Stayed 1 night in Jul 2025

2/10 Terrible

Alvaro

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
This has to be one of my worst experiences staying at a hotel, the pillowcases were dirty and clearly had not been washed the duvet cover was so dirty it wasn't even white anymore the pull out couch was filthy full of crumbs when I pulled it out there was no sheets and the mattress was horrible and filthy, in the restroom there was a hole in the wall and the shampoo, conditioner, and body wash were miss matched and broken off the wall.
Stayed 1 night in Jul 2025

2/10 Terrible

Lovetta

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was unsecured anyone could have came into the room not safe they could not accommodate me for the night
Stayed 3 nights in Jul 2025

10/10 Excellent

William

Stayed 2 nights in Jul 2025

2/10 Terrible

DIEGO

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
El lugar apesta a marijuana, sucio los baños y con leak, la puerta no cierra bien.
Stayed 1 night in Jul 2025

10/10 Excellent

Jasmine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

4/10 Poor

Shelby

Luckily this was only for one night, had this been our “destination” it would have really been bad. Our room smelled so strong of marijuana, it made us sick. Bathroom was super small, only one caffeinated coffee and the TV would not work. Staff was friendly, and beds were clean.
Stayed 1 night in Jul 2025

8/10 Good

Keyona

outside was kind of sketchy, but the room was very clean. No bugs bathtub was kind of dirty in the toilet clogged.
Stayed 1 night in Jul 2025

6/10 Okay

Kaizha

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 1 night in Jul 2025

4/10 Poor

Seth

Stayed 1 night in Jul 2025

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy check-in with the room extremely clean. The entire night was very quiet. Was a pleasurable stay.
Stayed 1 night in Jul 2025

2/10 Terrible

Karina

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Upon arriving at the “hotel” with our party of 6, they told us they only had one room with 1 king bed and pull out couch available! They gave away our room that could have slept all of us comfortably so yes, there was 5 of us shared one bed! It was pass midnight and we had kids, we didn’t have it in us to search for alternatives. The staff did not seem to care and explained that this was all they had available and offered a $16 refund! Wow!!! The toilet was broken and the water ran all night. The pull out couch was absolutely gross not to mention it had NO sheets for it!!! Had to go back down to get those. We couldn’t get out of the hotel fast enough in the morning! Stay away from this place!!! Oh there was a waffle maker and juice. That’s the extent of your breakfast! Waffle House never sounded better! Never again!!!
Stayed 1 night in Jul 2025

6/10 Okay

Cynthia

Travelled with family
Old and needs updates bad! Flooring worn and torn, lights didn’t work on half of room. Pool was nasty looking
Stayed 1 night in Jul 2025

2/10 Terrible

Judy

Travelled with family
The guy who checked us in was rude. And the room was 80 degrees and the ac doesn’t even blow that well.
Stayed 1 night in Jul 2025