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Tru by Hilton Jackson, MI

2.5 star property

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Photo gallery for Tru by Hilton Jackson, MI

Reception
Pool
Room, 2 Queen Beds, Accessible, Bathtub | Desk, laptop workspace, iron/ironing board, free cots/infant beds
Exterior
Lobby

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Housekeeping
  • Gym
  • Laundry
  • Pet-friendly
  • 24/7 front desk

Explore the area

Map
2401 Shirley Dr, Jackson, MI, 49202
  • JAX 60
    ‪5 min drive‬
  • Henry Ford Allegiance Health
    ‪6 min drive‬
  • Cascade Falls
    ‪8 min drive‬

Room options

View all photos for Room, 2 Queen Beds

Room, 2 Queen Beds | Desk, laptop workspace, iron/ironing board, free cots/infant beds

Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed

Room, 1 King Bed | Desk, laptop workspace, iron/ironing board, free cots/infant beds

Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Hearing, Roll-in Shower)

Desk, laptop workspace, iron/ironing board, free cots/infant beds

Room, 1 King Bed, Accessible (Hearing, Roll-in Shower)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub

Desk, laptop workspace, iron/ironing board, free cots/infant beds

Room, 1 King Bed, Accessible, Bathtub

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Bathtub

Desk, laptop workspace, iron/ironing board, free cots/infant beds

Room, 2 Queen Beds, Accessible, Bathtub

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible (Hearing)

Desk, laptop workspace, iron/ironing board, free cots/infant beds

Room, 1 King Bed, Accessible (Hearing)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible (Hearing)

Desk, laptop workspace, iron/ironing board, free cots/infant beds

Room, 2 Queen Beds, Accessible (Hearing)

  • Sleeps 4
  • 2 Queen Beds

Similar properties

Exterior

Holiday Inn Jackson NW - Airport Road by IHG

  • Pool
  • Kids pool
  • Parking included
  • Free WiFi
4.3 out of 5, Excellent, (548)
The price is €132
for 1 room
includes taxes & fees
16 Jun - 17 Jun
Holiday Inn Jackson NW - Airport Road by IHG

About this property

Tru by Hilton Jackson, MI

Hotel in Jackson with free breakfast and 24-hour fitness centre
This smoke-free hotel features a 24-hour fitness centre, coffee/tea in a common area and a business centre. Free weekday breakfast, free WiFi in public areas and free self parking are also provided. Additionally, dry cleaning, laundry facilities and a 24-hour front desk are on-site.
Tru by Hilton Jackson, MI offers 93 air-conditioned accommodations with coffee/tea makers and a hairdryer. Flat-screen televisions are featured in guestrooms. Bathrooms include a combined bath/shower unit and complimentary toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a 24-hour fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Tru by Hilton Jackson, MI. During your stay, you'll be within walking distance of R.A. Greene Park. Enjoy features like free breakfast, free WiFi in public areas and free self-parking.
  • Free buffet breakfast served daily
  • Free WiFi and wired Internet
  • Free self-parking
  • Amenities include free newspapers in reception, a business centre and convenience store
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • Just a 3-minute drive from Jackson Crossing Mall and a few minutes from R.A. Greene Park
  • Cats and dogs welcome for a fee
WiFi and wired Internet are free in public spaces. You'll find a business centre on site. Free breakfast is served daily. The business-friendly Tru by Hilton Jackson, MI also features a 24-hour fitness centre, coffee/tea in common area, and complimentary newspapers in the lobby. Self parking is free.

This Jackson hotel is smoke free.

Guests are served a free buffet breakfast daily from 6:00 AM to 9:00 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 9:00 AM
  • Coffee and tea in common areas

Things to do

  • 24-hour gym

Family friendly

  • Free cot
  • Grocery/convenience store
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 4 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 5:30 AM
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 pets
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Front desk staff will greet guests on arrival at the property.

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Tru Hilton Jackson MI Hotel
Tru Hilton Jackson MI
Tru by Hilton Jackson, MI Hotel
Tru by Hilton Jackson, MI Jackson
Tru by Hilton Jackson, MI Hotel Jackson

Tru by Hilton Jackson, MI Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 553 out of 915 reviews
Rating 8 - Good. 217 out of 915 reviews
Rating 6 - Okay. 75 out of 915 reviews
Rating 4 - Poor. 35 out of 915 reviews
Rating 2 - Terrible. 35 out of 915 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice beds. Friendly staff. Located within 10 mins of food and shopping.
Stayed 1 night in Mar 2025

8/10 Good

Deanna

Disliked: Room comfort

BEDS not comfortable at all

The beds are horrible...way to hard not comfortable at all. The pillows are just a joke. Rooms are small, walls are thin. You can hear everything. When people get a hotel room they expect the beds to be perfect so they can rest
Stayed 2 nights in Mar 2025

10/10 Excellent

Kelli

Liked: Cleanliness, staff & service, property conditions & facilities
Was very friendly and very understand with a hotel to of high school bowers

10/10 Excellent

Rebecca

Stayed 1 night in Feb 2025

8/10 Good

Rickey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and comfortable
Stayed 2 nights in Feb 2025

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

8/10 Good

Que

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our standard king room was clean, no issues. Hallways were good, the front desk staff was nice too. Breakfast was a bit sketchy, like they didn’t put enough out, I only got coffee, even though I got downstairs only 20 mins after opening. Overall, a good stay. Would definitely keep the brand in rotation.
Stayed 1 night in Feb 2025

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was super clean. Breakfast was good.
Stayed 1 night in Feb 2025

10/10 Excellent

Scott

Stayed 2 nights in Feb 2025

6/10 Okay

Dustin

Liked: Staff & service
Disliked: Property conditions & facilities

Just ok for a night.

The hotel was just ok. Not dirty, but some of the tiles on the floor were coming up. The bathroom had scale on the fixtures, the bed was pretty hard for me. The staff was super friendly though. The hotel definitely felt like it used to be a lower class hotel, not what i expect from a Hilton brand. Also we were right by a side door and could hear people coming in and out all night.
Stayed 1 night in Feb 2025

10/10 Excellent

Emily

Stayed 1 night in Feb 2025

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

6/10 Okay

Nate

Stayed 1 night in Feb 2025

10/10 Excellent

Zach

Stayed 1 night in Feb 2025

10/10 Excellent

Melanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. Very clean.
Stayed 1 night in Feb 2025

10/10 Excellent

William

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay !
Stayed 1 night in Dec 2024

8/10 Good

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cool hotel!

Great place - very clean. Comfy. I had wanted to hot tub and there is none but I knew that going in. The staff was very friendly. The only thing that could have been better was a hot tub! The lobby with foosball and great colors, modern furniture was very attractive to the younger kids who are always bored.
Stayed 1 night in Feb 2025

10/10 Excellent

Daryl

Stayed 4 nights in Jan 2025

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was extremely accommodating. Lobby area was great for hanging out.
Stayed 2 nights in Jan 2025

10/10 Excellent

Eric

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Feb 2025

2/10 Terrible

Daphney

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Right to the point there was drug needle in one of the towels in my bathroom. My family was not the only one with keys to our room. I had kids with me this was so unsafe for my family.
Stayed 1 night in Feb 2025

8/10 Good

David

Stayed 3 nights in Jan 2025

6/10 Okay

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Jalon

Stayed 1 night in Jan 2025