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Holiday Inn Express Hotel & Suites JACKSONVILLE by IHG

2.5 star property

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Photo gallery for Holiday Inn Express Hotel & Suites JACKSONVILLE by IHG

Exterior
Free daily buffet breakfast
Exterior
Down duvets, pillow-top beds, in-room safe, desk
Meeting facility

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View in a map
1923 S Jackson St, Jacksonville, TX, 75766
  • Place, Lake Jacksonville
    ‪10 min walk‬
  • Place, Nichols Green Park
    ‪13 min walk‬
  • Place, University of Texas at Tyler
    ‪36 min drive‬
  • Airport, Tyler, TX (TYR-Pounds Regional)
    ‪45 min drive‬

Room options

View all photos for Suite, 1 King Bed, Accessible (Mobility, Accessible Tub)

Down duvets, pillow-top beds, in-room safe, desk

Suite, 1 King Bed, Accessible (Mobility, Accessible Tub)

9.6 out of 10
Exceptional
(5 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, 2 Queen Beds, Accessible (Mobility, Accessible Tub)

Hair dryer, towels

Suite, 2 Queen Beds, Accessible (Mobility, Accessible Tub)

  • 37 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Suite, 1 Bedroom

Down duvets, pillow-top beds, in-room safe, desk

Suite, 1 Bedroom

8.6 out of 10
Excellent
(4 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room

Down duvets, pillow-top beds, in-room safe, desk

Standard Room

9.0 out of 10
Wonderful
(2 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed

Down duvets, pillow-top beds, in-room safe, desk

Standard Room, 1 King Bed

9.6 out of 10
Exceptional
(20 reviews)
  • 31 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 2 Queen Beds

Down duvets, pillow-top beds, in-room safe, desk

Standard Room, 2 Queen Beds

8.0 out of 10
Very good
(19 reviews)
  • 31 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Suite, 2 Queen Beds

Hair dryer, towels

Suite, 2 Queen Beds

8.6 out of 10
Excellent
(7 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Suite, 1 King Bed

Down duvets, pillow-top beds, in-room safe, desk

Suite, 1 King Bed

8.0 out of 10
Very good
(12 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

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About this property

Holiday Inn Express Hotel & Suites JACKSONVILLE by IHG

Along with an indoor pool, this smoke-free hotel has a fitness centre and a 24-hour business centre. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a business centre, a meeting room and dry cleaning are on-site.
Holiday Inn Express Hotel & Suites JACKSONVILLE by IHG offers 65 air-conditioned accommodations with a safe and free newspapers. Pillowtop beds feature down duvets. 32-inch flat-screen televisions come with premium satellite channels. Fridges, microwaves and coffee/tea makers are provided.

This Jacksonville hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include a hairdryer and an iron/ironing board. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool and a fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Holiday Inn Express Hotel & Suites JACKSONVILLE by IHG. During your stay, you're just a quick walk from Nichols Green Park. Features include free breakfast, free WiFi in public areas and free self-parking.
  • Free buffet breakfast served daily
  • Free WiFi and wired Internet
  • Free self-parking
  • Take a swim in the indoor pool
  • Amenities include a front desk safe, a 24-hour business centre and a meeting room
  • On-site recreation includes a gym
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • 8 minutes on foot from Nichols Green Park and a 3-minute drive from Bolton Park
Holiday Inn Express Hotel & Suites JACKSONVILLE by IHG offers its guests an indoor pool and a fitness centre. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Business amenities include a 24-hour business centre and a meeting room. Free breakfast is served daily. The business-friendly Holiday Inn Express Hotel & Suites JACKSONVILLE by IHG also features a vending machine, laundry facilities, and dry cleaning/laundry services. Free self parking is available.

This Jacksonville hotel is smoke free.

Guests are served a free buffet breakfast daily from 6:30 AM to 9:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 9:30 AM

Things to do

  • Gym
  • Indoor pool
  • TV in common areas

Family friendly

  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 24-hour business centre
  • Computer station
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Doorbell and phone notification
  • Front entrance ramp
  • Grab bar in shower
  • Hand-held showerhead
  • Handrails in stairways
  • Lever door handles
  • Lift
  • Pool hoist on site
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter
  • Free cot
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 9:00 AM to 10:00 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Hotel JACKSONVILLE
Holiday Inn Express JACKSONVILLE
Holiday Inn Jacksonville
Jacksonville Holiday Inn
Holiday Inn Express Hotel And Suites Jacksonville South
Holiday Inn Jacksonville
Jacksonville Holiday Inn
Holiday Inn Express Jacksonville
Holiday Inn Express Hotel Suites JACKSONVILLE
Holiday Inn Express Hotel Suites JACKSONVILLE

Holiday Inn Express Hotel & Suites JACKSONVILLE by IHG Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 433 out of 719 reviews
Rating 8 - Good. 173 out of 719 reviews
Rating 6 - Okay. 56 out of 719 reviews
Rating 4 - Poor. 29 out of 719 reviews
Rating 2 - Terrible. 28 out of 719 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay all the way around.
Stayed 1 night in Oct 2025
Verified

6/10 Okay

Karen

Liked: Cleanliness, amenities
The coffee was the best, the Beds and bedding were extremely comfortable. There was plenty of available parking. The employees were extremely nice.
Stayed 2 nights in Jan 2026
Verified

8/10 Good

Paul

Good room. Good breakfast. Note that pool is closed.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Carla

Liked: Cleanliness, amenities, property conditions & facilities
Very nice room, very clean, efficient and friendly staff
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Donna

Liked: Cleanliness, amenities
Very pleasant stay.
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

LeeAnn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we enjoyed our stay
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, amenities
Staff was friendly and helpful. Rooms were extremely clean.
Stayed 1 night in Nov 2025
Verified

2/10 Terrible

Daniel

Disliked: Cleanliness, staff & service, amenities
I woke up at 12:30 with a family walking into my room. That was the last time I stayed at this place.
Stayed 2 nights in Feb 2026
Verified

8/10 Good

Karen

Liked: Cleanliness, staff & service, amenities
Clean room
Stayed 2 nights in Jan 2026
Verified

8/10 Good

Evan

Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel, no issues
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

David

Liked: Cleanliness, amenities, property conditions & facilities
The staff were very friendly and the room was very clean and presentable. I would stay there again.
Stayed 2 nights in Sep 2025
Verified

6/10 Okay

Talon

Disliked: Staff & service
Pool was out of service and staff were rude.
Stayed 2 nights in Jan 2026
Verified

6/10 Okay

Trey

Liked: Cleanliness, staff & service
Disliked: Amenities
Under remodel and pool not open like advertised
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

jerilynne

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk was so nice
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Mason

Liked: Cleanliness, amenities, property conditions & facilities
Staff is very friendly. The wifi is amazing. They are remodeling some of the rooms, but the construction noise is not a problem.
Stayed 1 night in Nov 2025
Verified

8/10 Good

Gary

Liked: Cleanliness, staff & service, amenities
The room was clean, the staff was friendly. The breakfast was okay, gravy was a little runny. The pool was great, just wish it was heated or you had a hot tub.
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Stepheny

Liked: Cleanliness, staff & service
Great place
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

Stepheny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service!!
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

manuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great check in and very nice and clean room.
Stayed 1 night in May 2025
Verified

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay very affordable
Stayed 2 nights in May 2023
Verified

10/10 Excellent

AMANDA

Liked: Cleanliness, property conditions & facilities
Room was clean, staff was helpful and friendly. Breakfast was great
Stayed 2 nights in May 2025
Verified

6/10 Okay

Albert

Liked: Cleanliness, staff & service, amenities
The room was clean. However, the toilet kept cycling all night and the road noise woke us up several times. The cleaning service was was noisy opening up rooms in the morning.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

james

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

FRANCISCO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff and good breakfast!
Stayed 1 night in Aug 2024
Verified

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room carpet wasn’t clean. There was a dried up cheerio on the floor next to our bed. Other than that, the room was decent. I must say that the mattress and pillows were extremely comfortable!!
Stayed 1 night in Dec 2025

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