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Hermess Hotel

2.5 star property

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Photo gallery for Hermess Hotel

Soundproofing, iron/ironing board, free WiFi
LED TV
Hallway
Executive King Room | Soundproofing, iron/ironing board, free WiFi
Lobby

Reviews

7.6 out of 10
Good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Laundry room
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
51, 53 & 55, Jalan Bestari 1/4, Taman Nusa Bestari, Johor Bahru, Johor, 81300
  • Place, Aeon Mall Bukit Indah
    ‪2 min drive‬
  • Place, Paradigm Mall Johor Bahru
    ‪6 min drive‬
  • Place, KSL City Mall
    ‪17 min drive‬
  • Airport, Johor Bahru (JHB-Senai Intl.)
    ‪26 min drive‬

Room options

View all photos for Executive King Room

Executive King Room | Soundproofing, iron/ironing board, free WiFi

Executive King Room

  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Family Room

Family Room | Soundproofing, iron/ironing board, free WiFi

Family Room

  • 15 sq m
  • Sleeps 4
  • 1 King Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Superior King Room

Superior King Room | Soundproofing, iron/ironing board, free WiFi

Superior King Room

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Twin Room

Superior Twin Room | Soundproofing, iron/ironing board, free WiFi

Superior Twin Room

  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

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About this property

Hermess Hotel

This hotel features concierge services, laundry facilities and a 24-hour front desk. Free WiFi in public areas and free self parking are also provided.
Hermess Hotel offers 39 air-conditioned accommodations with complimentary bottles of water and complimentary bathrobes. LED televisions come with satellite channels.

Bathrooms include a shower and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. An iron/ironing board and hairdryers can be requested. Housekeeping is provided on a daily basis.

With your stay at Hermess Hotel, you'll be connected to the convention centre and within walking distance of Aeon Mall Bukit Indah. Features include free WiFi in public areas and free self-parking, plus concierge services.
  • Free WiFi
  • Free self-parking
  • Services include a concierge and luggage storage
  • Just a 5-minute drive from Sutera Mall and 14 minutes from LEGOLAND® Malaysia
As a guest of Hermess Hotel, you'll find concierge services and laundry facilities. Public spaces have free WiFi. Free self parking is available.

Smoking is allowed in designated areas at this Johor Bahru hotel.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking
  • Free self parking on site
  • Limited on-site self parking

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)

More

  • 3 buildings
  • 3 floors
  • Built in 2016
  • Designated smoking areas

Room amenities

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LED TV with digital channels

Food and drink

  • Free bottled water

More

  • Air conditioning
  • Iron/ironing board on request
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 2 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hermess Hotel

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: MYR 50 per stay

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Safety features at this property include a fire extinguisher and a smoke detector
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child aged 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Hermess Hotel
Hermess Hotel Johor Bahru
Hermess Johor Bahru
Hotel Hermess
Hermess Hotel Hotel
Hermess Hotel Johor Bahru
Hermess Hotel Hotel Johor Bahru

Hermess Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 26 out of 98 reviews
Rating 8 - Good. 39 out of 98 reviews
Rating 6 - Okay. 18 out of 98 reviews
Rating 4 - Poor. 8 out of 98 reviews
Rating 2 - Terrible. 7 out of 98 reviews

7.8/10

Cleanliness

7.4/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

Reviews

Verified

2/10 Terrible

Ong

Disliked: Cleanliness, property conditions & facilities, room comfort

Fake marketing

The photo in the hotel.com is not real want. The marketing put fake photo. The hotel bed is too soft and the pillow also . I sleep for 1 night now whole body and neck pain .
Stayed 1 night in Jul 2022
Verified

4/10 Poor

Chee Kai

Disliked: Cleanliness, staff & service, property conditions & facilities
Shower heater casing not properly installed, wires were exposed. No lift. Toilet not able to flush. No security and car needed to park in darkside
Stayed 1 night in Sep 2023
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Facilities good
Stayed 1 night in Apr 2021
Verified

4/10 Poor

Carmen

Disliked: Cleanliness, staff & service
Booked a non-smoking room but the room has a lingering cigarette smell when we first entered the room. Room towels were old and bedsheets had stains on it.. Acceptable for budget travellers i feel.
Stayed 2 nights in Nov 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

Paperwall

Everything was good except for the thin wall with gaps (windows). From the original design, it should be one big room but the owner divided it up to two rooms which the other end is a bigger window and the partition was not seal up properly with the window glass, leaving some gap there. You could hear the opposite room talking, sneezing, coughing and the phone ringing and vibrating the whole night. you can also smell the coffee they make in the morning... please do something about it. :(
Stayed 1 night in Jul 2019
Verified

8/10 Good

Emily

Liked: Cleanliness, amenities
My family feedback the staff in duty is not so friendly
Stayed 1 night in Apr 2019
Verified

2/10 Terrible

Prabakaran

Disliked: Staff & service

Reservations puzzled

Staff not aware of hotel.com reservations
Stayed 1 night in Jan 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel..clean and comfort

Comfortable and quite place..easy to go anywhere..jusco..jb town even easy to looking for food
Stayed 1 night in Sep 2018
Verified

10/10 Excellent

Laurel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location

Hotel are easy to access to legoland,Sutera Mall.nearby have many good stalls and Massage shop.
Stayed 1 night in May 2018
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable hotel

It's a good hotel, worth the money. The room was clean and the bed and pillows were amazing, totally had the best sleep. The staffs were friendly and polite.
Stayed 1 night in Apr 2018
Verified

4/10 Poor

SL

Disliked: Cleanliness, property conditions & facilities, room comfort

Dark room and broken bathroom wall and the cabinet

room is dark the bathroom wall broken and pipes exposed the sink cabinet has spoilt and the door will drop off when try to open overall poor
Stayed 2 nights in Mar 2018
Verified

8/10 Good

Jenice

Liked: Cleanliness, staff & service, room comfort

Affordable Stay

Staffs were helpful and friendly! Able to recommend food delivery at the hotel reception. Was rather out of the way, not centralised area of JB. Though its quiet and not much traffic around the area! Did not provide a tissue box and the tv had some problems with connecting.
Stayed 1 night in Dec 2017
Verified

6/10 Okay

Kent

Liked: Property conditions & facilities

1 night stay is okie

We stay in family room(201) with 1 king & 1 single bed. Beds are good, but water heater is out of order. Some lights are not in working order. No window.
Stayed 1 night in Oct 2017
Verified

8/10 Good

Liang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and comfortable
Stayed 1 night in Sep 2017
Verified

4/10 Poor

Edward Lim

Liked: Cleanliness
Disliked: Room comfort

Inadequate fire escape signage

i hate the toilet. No glass shower screen. When taking shower water splatter all over the toilet. Advertisement did not state windowless room. Really hate windowless room. This hotel is basically a conversion of 3 storey shop lots to hotel. Pictures shown in Hotels.com ad not same as actual. Don't be fooled by photos posted.
Stayed 1 night in Sep 2017
Verified

2/10 Terrible

Gary

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible experience ever!!

This is the worst hotel we have ever paid for! My friend and I tried to check in at hotel at midnight but noticed booked the wrong date at one day before. Although the hotel checked that they do have room available, they refused to provide us the room out of goodwill and turned us away. I requested to the staff that I wish to talk to the manager over the phone but the manager hanged up even before I get to speak! What kind of customer service is this?!? We will definitely not book this hotel again! So unprofessional and not customer-oriented!
Stayed 1 night in Jul 2017
Verified

8/10 Good

johnny

Liked: Cleanliness, staff & service

Your need a car to move around

Yes is clean and includes toiletries such as toothbrush n paste ... you need key card to access into the hotel. Your need to have car to move around that area.
Stayed 2 nights in Jun 2017
Verified

8/10 Good

LUVENIA

Liked: Staff & service, property conditions & facilities, room comfort

Please change your bath towels

Everything was great except the condition and cleanliness of bath towels and no tissues provided. Being only a 3 storeys hotel there are no lifts, so be prepared to climb stairs.
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Value for money

Pleasant
Verified

6/10 Okay

Nice Stay

Good

Generally ok.
Verified

10/10 Excellent

Howard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good for price.

Quiet stay.
Verified

8/10 Good

Wenwen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Their wifi was strong and good. Around the hotel got food shop and 7-11 is convenient. And night time got security guard outside the hotel to take look at car and they will reserve some parking for customer. Overall is good.
Verified

2/10 Terrible

Polinky

Disliked: Cleanliness, property conditions & facilities, room comfort

不夜城

従業員の皆さんは非常に丁寧でした。 が、 窓の無い部屋。 シーツにシワのあるベッド。 朝まで共鳴するホテル隣のディスコ。 お金を払って泊まるとこではありません。
Verified

4/10 Poor

Fiona

Disliked: Cleanliness, staff & service, room comfort

Review for Hermess Hotel

Omy, the stay with small cockroaches! I stay there for 2 days, and I seen cockroach for 2 days! Furthermore is so noisy with the club downstair, only when we are going to sleep at 12 plus, then the loud music start! Please improve on the sound proof and cleanliness. Other than that the WIFI is strong! Good about that!
Verified

2/10 Terrible

peter

Disliked: Property conditions & facilities, room comfort

Very very very basic

Basically just a room, no lift, no room service, no phone in room, no breakfast. Window in room sealed and totally blacked out. Music playing until 2am thank god it was only one night.

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