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Grandhotel Pupp

5.0 star property

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Photo gallery for Grandhotel Pupp

Exterior
Indoor pool, open 8:00 AM to 9:00 PM, pool loungers
Restaurant
Premier Suite front view (Wellness access) | View from room
Meeting facility

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Hot tub

Explore the area

View in a map
Mírové námestí 2, Karlovy Vary, 360 01
  • Place, Hot Spring Colonnade
    ‪5 min walk‬
  • Place, Church of St. Mary Magdalene
    ‪5 min walk‬
  • Place, Mill Colonnade
    ‪8 min walk‬
  • Airport, Karlovy Vary (KLV-Karlovy Vary Intl.)
    ‪8 min drive‬

Room options

View all photos for Modern Room front view (Wellness access)

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Modern Room front view (Wellness access)

10.0 out of 10
Exceptional
(4 reviews)
  • 25 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Modern Studio forest view (Wellness access)

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Modern Studio forest view (Wellness access)

10.0 out of 10
Exceptional
(2 reviews)
  • 41 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Modern Studio front view (Wellness access)

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Modern Studio front view (Wellness access)

9.6 out of 10
Exceptional
(8 reviews)
  • 41 sq m
  • River view
  • Sleeps 3
  • 1 Single Bed

View all photos for Modern Room forest view (Wellness access)

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Modern Room forest view (Wellness access)

9.0 out of 10
Wonderful
(10 reviews)
  • 25 sq m
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Superior Room forest view (Wellness access)

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Superior Room forest view (Wellness access)

8.4 out of 10
Very good
(10 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room front view (Wellness access)

Superior Room front view (Wellness access) | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Superior Room front view (Wellness access)

9.8 out of 10
Exceptional
(8 reviews)
  • 30 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Room front view (Wellness access)

Premier Room front view (Wellness access) | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Premier Room front view (Wellness access)

9.8 out of 10
Exceptional
(11 reviews)
  • 30 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Suite front view (Wellness access)

Premier Suite front view (Wellness access) | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Premier Suite front view (Wellness access)

9.8 out of 10
Exceptional
(6 reviews)
  • 60 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed OR 2 Single Beds

View all photos for Depandance Pupp Quisisana double Room (Wellness access)

Depandance Pupp Quisisana double Room (Wellness access) | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Depandance Pupp Quisisana double Room (Wellness access)

9.2 out of 10
Wonderful
(14 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Depandance Pupp Quisisana Suite (Wellness access)

Depandance Pupp Quisisana Suite (Wellness access) | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Depandance Pupp Quisisana Suite (Wellness access)

9.4 out of 10
Exceptional
(18 reviews)
  • 70 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Single Beds

View all photos for Classic Room forest view (Wellness access)

Classic Room forest view (Wellness access) | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Classic Room forest view (Wellness access)

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room front view (Wellness access)

Classic Room front view (Wellness access) | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Classic Room front view (Wellness access)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Suite front view (Wellness access)

Classic Suite front view (Wellness access) | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Classic Suite front view (Wellness access)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

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Front of property
Luxury Spa Hotel OLYMPIC PALACE
  • Pool
  • Spa
  • Free WiFi
  • Restaurant
4.7 out of 5, Exceptional, 189 reviews
The price is €159
includes taxes & fees
23 Nov - 24 Nov
Luxury Spa Hotel OLYMPIC PALACE

About this property

Grandhotel Pupp

Luxury hotel with 2 hot tubs and full-service spa
Along with a full-service spa, this smoke-free hotel has an indoor pool and a health club. WiFi in public areas is free. Additionally, a bar/lounge, a snack bar/deli and a sauna are on-site.
Grandhotel Pupp offers 228 accommodations with minibars and espresso makers. Flat-screen televisions are featured in guestrooms. Bathrooms include baths or showers, bathrobes, complimentary toiletries and hairdryers.

This Karlovy Vary hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

2 hot tubs are on site along with an indoor pool. Other recreational amenities include a health club and a sauna.

Guests aged under 3 years old are not allowed in the swimming pool or fitness facility.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has couples treatment room(s). Services include deep-tissue massages, hot stone massages, Thai massages and facials. The spa is equipped with a sauna, a hot tub and a steam room. The spa is open daily.
Our customers tell us that they can't get enough of the helpful staff at Grandhotel Pupp. During your stay, you're just a quick walk from Diana Cable Car. Features include free WiFi in public areas, plus a full-service spa and an indoor pool. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Enjoy a bite to eat at Grandrestaurant Pupp, a fine-dining restaurant that serves international cuisine
  • Buffet breakfast served daily for a fee
  • Valet parking and self-parking available for a fee
  • Take a swim in the indoor pool or soak in the 2 hot tubs
  • Treat yourself to massages, body scrubs or body wraps at the spa
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes a gym, a steam room and a sauna
  • Guests have great things to say about the helpful staff and the location
  • Steps from Diana Cable Car and Karlovy Vary Museum
  • Pets welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
Grandhotel Pupp offers its guests a full-service spa, 2 hot tubs, an indoor pool, and a health club. There's a coffee shop/cafe on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces.

Business amenities include a business centre and 5 meeting rooms. Event space at this hotel measures 12917 square feet (1200 square metres) and includes conference space. A sauna, a library, and a terrace are also featured at the luxury Grandhotel Pupp. Parking is available for a fee.

This 5-star Karlovy Vary hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7 AM to 11:00 AM.
Grandrestaurant Pupp – This fine-dining restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
Bechers Bar – This cocktail bar specialises in international cuisine and only serves dinner. Open daily.
Club Mala Dvorana – This lobby lounge specialises in international cuisine and serves lunch, dinner and light fare. Open daily.
Cafe Pupp – This café specialises in international cuisine and serves breakfast and light fare. Guests can enjoy drinks at the bar. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Parking on site (CZK 500 per night)
  • Valet parking on site (CZK 500 per night)

Food and drink

  • Daily buffet breakfast available 7 AM to 11:00 AM for a fee: CZK 550 for adults and CZK 375 for children
  • A bar/lounge
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Bechers Bar
  • Cafe Pupp
  • Club Mala Dvorana
  • Grandrestaurant Pupp

Things to do

  • 2 hot tubs
  • Bicycle rentals
  • Full-service spa
  • Health club
  • Indoor pool
  • Library
  • Sauna
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 12,917 square feet of conference space
  • 5 meeting rooms
  • Business centre

Outdoors

  • Pool loungers
  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Steam room
  • Thai massages

Accessibility

  • Hardwood flooring in room
  • No lift

More

  • 2 buildings
  • 4 floors
  • Ballroom
  • Banquet hall
  • Built in 1701
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Espresso maker
  • Limited room service
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Heating
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
This property hosts an optional Christmas Eve gala dinner for guests staying on December 24. Guests who wish to attend must book the gala dinner at least 4 weeks in advance. Fees are EUR 190 per person, collected by the property.
This property’s mandatory gala dinner fee on December 31 includes 2 persons in all rooms. The listed gala dinner fee is required per person for guests exceeding this number in all rooms.

Access methods

Staffed front desk

Pets

  • Pets: CZK 500 per pet (varies based on length of stay)
  • Maximum 1 pets
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CZK 1500 per day.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Christmas Eve (24 December) Gala Dinner per adult: CZK 4750
  • Christmas Eve (24 December) Gala Dinner per child: CZK 4750 (from 3 to 18 years old)
  • New Year's Eve (31 December) Gala Dinner per adult: CZK 10375
  • New Year's Eve (31 December) Gala Dinner per child: CZK 10375 (from 10 to 18 years old)
  • A tax is imposed by the city: CZK 50.00 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CZK 550 for adults and from CZK 375 for children
  • Self-parking fee: CZK 500 per night
  • Valet parking fee: CZK 500 per night
  • Pet fee: CZK 500 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Rollaway bed fee: CZK 1500 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
Guests should be aware that during the New Year's Eve gala dinner a formal evening dress code is required.
Children under 12 years old are not allowed in the pool and spa after 6 PM.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 8:00 AM to 9:00 PM
  • Reservations are needed for golf tee times and massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Grandhotel Pupp
Grandhotel Pupp Hotel
Grandhotel Pupp Hotel Karlovy Vary
Grandhotel Pupp Karlovy Vary
Grandhotel Pupp De Luxe Hotel Karlovy Vary
Grandhotel Pupp Hotel
Grandhotel Pupp Karlovy Vary
Grandhotel Pupp Hotel Karlovy Vary

Reviews

Grandhotel Pupp Reviews

9.2

Wonderful

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness
Rating 10 - Excellent. 701 out of 1004 reviews
Rating 8 - Good. 200 out of 1004 reviews
Rating 6 - Okay. 68 out of 1004 reviews
Rating 4 - Poor. 25 out of 1004 reviews
Rating 2 - Terrible. 10 out of 1004 reviews

Reviews

10/10 Excellent

Cathy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, very good facility, nice staff.
Stayed 3 nights in Aug 2025

10/10 Excellent

William

Stayed 3 nights in Aug 2025

10/10 Excellent

Olga

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing Spa and great hotel. Missing some cafe or lobby during the day
Stayed 3 nights in Aug 2025

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort

Jiri

We went to the hotel thanks to his acquaintances in the Czech Republic. But the accommodation in one of the best rooms in the main building was terrible. The room was very shabby, old, damaged and cheaply furnished, mini shower room for men. Sleeping was so bad and uncomfortable that we left a day earlier. We discussed the situation with the reception and they did not do anything to accommodate us. We had very uncomfortable pillows, the hotel supposedly offers a pillow menu, but we were not offered that. We complained after departure to the director, but he only got back to us with a delay without proposing a solution. The only thing that was okay was the helpful maid, who at least covered the small postman from the sofa for us. The service at the bar and in the restaurant was also nice, but not the arrogant manager. Our complaint was not resolved even after many weeks, the hotel does not respond. If they respond, I will update this feedback, but according to the negotiations, I do not recommend it. It is a waste of money for the ignorance at the reception and a bad room that deserves a general renovation. I am attaching a few photos from the areas where we stayed and walked around. We never left our stay early, we were so tired that we did it and everyone in the hotel didn't care at all.
Stayed 3 nights in Jul 2025

10/10 Excellent

milka

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent
Stayed 2 nights in Jul 2025

10/10 Excellent

Jimmy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

ANDREA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Historic Gem!

I was very impressed with this town and tge hotel is a historic gem. I highly recommend it!
Breakfast at Grand Hotel Pupp
Stayed 1 night in Jul 2025

10/10 Excellent

Patricia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Gracious hotel, lovely staff

This grand hotel unabashedly lives up to its reputation. Elegant, spacious, and quiet, with an outstanding staff that goes the extra mile to ensure one's every need is met. The breakfast buffet is worthy of special mention. It is extensive and truly delicious, and should not be rushed. Plan to spend at least an hour enjoying the exquiste, thoughtfully curated options while taking in the restaurant's grandeur. The suite was exceptional but for a smaller than anticipated bathroom. The spa delights; however, some guests don't appear to consider when others are waiting to access the limited-space water pools. The pool is spotless, though, and can have a very zen vibe, depending on when one partakes.
Stayed 3 nights in Jul 2025

10/10 Excellent

Lyudmila

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great!
Stayed 13 nights in Jul 2025

10/10 Excellent

Mirka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our fifth visit to grand hotel pupp. We absolutely love the experience that we get at this hotel. We’re looking forward to our next visit.
Stayed 2 nights in Jul 2025

10/10 Excellent

Ronny

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

10/10 Excellent

Garima

Liked: Amenities
Excellent
Stayed 1 night in Jul 2025

10/10 Excellent

Jan, Newport

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2025

10/10 Excellent

STEPHEN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great overnight stay here from Prague. Took the Flixbus round trip. Incredible hotel. Liked everything about it.. massages in the afternoon. Highly recommend
Stayed 1 night in Jun 2025

10/10 Excellent

Xiaodong, Flower Mound

Stayed 1 night in Jun 2025

4/10 Poor

Dalal

Liked: Staff & service
Disliked: Cleanliness
For a five star hotel you expect the room to be spotless but i found mould in the shower and the fridge wasn’t clean and they told me my room had a forest view there was no forest the only thing i could see is the rooms at the other side of the hotel and the hand towel were stained … and i had to walk to another reception to go to the spa … for me it was over rated.
Closer pic of the mould
Mould in the shower
The forest view
Stayed 1 night in Jun 2025

10/10 Excellent

Dalibor

Liked: Cleanliness, property conditions & facilities
Magnificent property , A'
Stayed 2 nights in Jun 2025

10/10 Excellent

Eugenia

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 2 nights in Jun 2025

10/10 Excellent

Allee

Liked: Cleanliness, staff & service, property conditions & facilities
Our visit was during June and the outside temp was 86. But the a/c had not been turned on in the hotel for the year. Luckily the windows open for some relief.
Stayed 1 night in Jun 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place in center of it all. The area around the hotel is loaded with shops and amazing restaurants along the river. The pool and spa were fantastic. Great service and accommodating people.
Stayed 3 nights in Jun 2025

8/10 Good

Yarissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location but the air conditioning was not existent so we had to open a window.
Stayed 2 nights in Jun 2025

10/10 Excellent

Kathy

Stayed 1 night in Jun 2025

8/10 Good

Lillyann, Toronto

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Lovely hotel, great dining for dinner and breakfast. Massage was very good. However the rest of spa services were disappointing… the whirlpool was not hot … and the pool environment was not up to the standards one would expect from A hotel of this calibre.l… not very attractive.
Stayed 3 nights in Jun 2025

10/10 Excellent

francis, pasadena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is amazing in its architecture and style. It is like stepping into another time to a more elegant way of living. The staff is excellent, they went out of their way to make our time special. The concierge, Tomaz, went out of his way to help us find my family’s home here in the Czech Republic. We highly recommend this hotel.
Stayed 3 nights in Jun 2025

10/10 Excellent

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025