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Grandhotel Pupp

5.0 star property

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Exterior
Indoor spa tub
Daily buffet breakfast (CZK 550 per person)
Indoor pool, open 8:00 AM to 9:00 PM, pool loungers
Interior

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Hot tub
  • Pet-friendly
  • Free Wi-Fi

Explore the area

View in a map
Mírové námestí 2, Karlovy Vary, 360 01
  • Place, Karlovy Vary Municiple Theater
    ‪5 min walk‬
  • Place, Hot Spring Colonnade
    ‪6 min walk‬
  • Place, Mill Colonnade
    ‪9 min walk‬
  • Airport, Karlovy Vary (KLV-Karlovy Vary Intl.)
    ‪7 min drive‬

Room options

View all photos for Modern Room front view (Wellness access)

Hypo-allergenic bedding, minibar, in-room safe, desk

Modern Room front view (Wellness access)

10.0 out of 10
Exceptional
(4 reviews)
  • City view
  • 25 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Modern Studio forest view (Wellness access)

Hypo-allergenic bedding, minibar, in-room safe, desk

Modern Studio forest view (Wellness access)

10.0 out of 10
Exceptional
(2 reviews)
  • 41 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Modern Studio front view (Wellness access)

Hypo-allergenic bedding, minibar, in-room safe, desk

Modern Studio front view (Wellness access)

9.4 out of 10
Exceptional
(9 reviews)
  • River view
  • 41 sq m
  • Sleeps 3
  • 1 Single Bed

View all photos for Modern Room forest view (Wellness access)

Hypo-allergenic bedding, minibar, in-room safe, desk

Modern Room forest view (Wellness access)

9.0 out of 10
Wonderful
(12 reviews)
  • 25 sq m
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Superior Room forest view (Wellness access)

Hypo-allergenic bedding, minibar, in-room safe, desk

Superior Room forest view (Wellness access)

8.4 out of 10
Very good
(10 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room front view (Wellness access)

Superior Room front view (Wellness access) | Hypo-allergenic bedding, minibar, in-room safe, desk

Superior Room front view (Wellness access)

9.8 out of 10
Exceptional
(8 reviews)
  • City view
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Room front view (Wellness access)

Premier Room front view (Wellness access) | Hypo-allergenic bedding, minibar, in-room safe, desk

Premier Room front view (Wellness access)

9.8 out of 10
Exceptional
(11 reviews)
  • City view
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Suite front view (Wellness access)

Premier Suite front view (Wellness access) | Hypo-allergenic bedding, minibar, in-room safe, desk

Premier Suite front view (Wellness access)

9.8 out of 10
Exceptional
(6 reviews)
  • City view
  • 60 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Single Beds

View all photos for Depandance Pupp Quisisana double Room (Wellness access)

Depandance Pupp Quisisana double Room (Wellness access) | Hypo-allergenic bedding, minibar, in-room safe, desk

Depandance Pupp Quisisana double Room (Wellness access)

9.2 out of 10
Wonderful
(15 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Depandance Pupp Quisisana Suite (Wellness access)

Depandance Pupp Quisisana Suite (Wellness access) | Hypo-allergenic bedding, minibar, in-room safe, desk

Depandance Pupp Quisisana Suite (Wellness access)

9.2 out of 10
Wonderful
(19 reviews)
  • 70 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Single Beds

View all photos for Classic Room forest view (Wellness access)

Classic Room forest view (Wellness access) | Hypo-allergenic bedding, minibar, in-room safe, desk

Classic Room forest view (Wellness access)

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room front view (Wellness access)

Classic Room front view (Wellness access) | Hypo-allergenic bedding, minibar, in-room safe, desk

Classic Room front view (Wellness access)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Suite front view (Wellness access)

Classic Suite front view (Wellness access) | Hypo-allergenic bedding, minibar, in-room safe, desk

Classic Suite front view (Wellness access)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

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About this property

Grandhotel Pupp

Along with a full-service spa, this smoke-free hotel has an indoor pool and a health club. WiFi in public areas is free. Additionally, a bar/lounge, a snack bar/deli and a sauna are on-site.
Grandhotel Pupp offers 228 accommodations with minibars and espresso makers. Flat-screen televisions are featured in guestrooms. Bathrooms include baths or showers, bathrobes, complimentary toiletries and hairdryers.

This Karlovy Vary hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

2 hot tubs are on site along with an indoor pool. Other recreational amenities include a health club and a sauna.

Guests aged under 3 years old are not allowed in the swimming pool or fitness facility.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has couples treatment room(s). Services include deep-tissue massages, hot stone massages, Thai massages and facials. The spa is equipped with a sauna, a hot tub and a steam room. The spa is open daily.
Our customers tell us that they can't get enough of the helpful staff at Grandhotel Pupp. During your stay, you're just a quick walk from Diana Cable Car. Features include free WiFi in public areas, plus a full-service spa and an indoor pool. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Enjoy a bite to eat at Grandrestaurant Pupp, a fine-dining restaurant that serves international cuisine
  • Buffet breakfast served daily for a fee
  • Valet parking and self-parking available for a fee
  • Take a swim in the indoor pool or soak in the 2 hot tubs
  • Treat yourself to deep-tissue massages, body scrubs or body wraps at the spa
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes a gym, a steam room and a sauna
  • Guests have great things to say about the location and the helpful staff
  • Steps from Diana Cable Car and Karlovy Vary Museum
  • Pets welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
Grandhotel Pupp offers its guests a full-service spa, 2 hot tubs, an indoor pool, and a health club. There's a coffee shop/cafe on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces.

Business amenities include a business centre and 5 meeting rooms. Event space at this hotel measures 12917 square feet (1200 square metres) and includes conference space. A sauna, a library, and a terrace are also featured at the luxury Grandhotel Pupp. Parking is available for a fee.

This 5-star Karlovy Vary hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7 AM to 11:00 AM.
Grandrestaurant Pupp – This fine-dining restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
Bechers Bar – This cocktail bar specialises in international cuisine and only serves dinner. Open daily.
Club Mala Dvorana – This lobby lounge specialises in international cuisine and serves lunch, dinner and light fare. Open daily.
Cafe Pupp – This café specialises in international cuisine and serves breakfast and light fare. Guests can enjoy drinks at the bar. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Parking on site (CZK 500 per night)
  • Valet parking on site (CZK 500 per night)
  • Limited on-site valet and self parking

Food and drink

  • Daily buffet breakfast available 7 AM to 11:00 AM for a fee: CZK 550 for adults and CZK 375 for children
  • A bar/lounge
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Bechers Bar
  • Cafe Pupp
  • Club Mala Dvorana
  • Grandrestaurant Pupp

Things to do

  • 2 hot tubs
  • Bicycle rentals
  • Full-service spa
  • Health club
  • Indoor pool
  • Library
  • Sauna
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 12,917 square feet of conference space
  • 5 meeting rooms
  • Business centre

Outdoors

  • Pool loungers
  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Steam room
  • Thai massages

Accessibility

  • Hardwood flooring in room
  • No lift

More

  • 2 buildings
  • 4 floors
  • Ballroom
  • Banquet hall
  • Built in 1701
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Espresso maker
  • Limited room service
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Heating
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
This property hosts an optional Christmas Eve gala dinner for guests staying on December 24. Guests who wish to attend must book the gala dinner at least 4 weeks in advance. Fees are EUR 190 per person, collected by the property.

Access methods

Staffed front desk

Pets

  • Pets: CZK 500 per pet (varies based on length of stay)
  • Maximum 1 pets
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CZK 1500 per day.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Christmas Eve (24 December) Gala Dinner per adult: CZK 4750
  • Christmas Eve (24 December) Gala Dinner per child: CZK 4750 (from 3 to 18 years old)
  • A tax is imposed by the city: CZK 50.00 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CZK 550 for adults and from CZK 375 for children
  • Self-parking fee: CZK 500 per night
  • Valet parking fee: CZK 500 per night
  • Pet fee: CZK 500 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Rollaway bed fee: CZK 1500 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
Guests should be aware that during the New Year's Eve gala dinner a formal evening dress code is required.
Children under 12 years old are not allowed in the pool and spa after 6 PM.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 8:00 AM to 9:00 PM
  • Reservations are needed for golf tee times and massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Grandhotel Pupp
Grandhotel Pupp Hotel
Grandhotel Pupp Hotel Karlovy Vary
Grandhotel Pupp Karlovy Vary
Grandhotel Pupp De Luxe Hotel Karlovy Vary
Grandhotel Pupp Hotel
Grandhotel Pupp Karlovy Vary
Grandhotel Pupp Hotel Karlovy Vary

Grandhotel Pupp Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 701 out of 1004 reviews
Rating 8 - Good. 197 out of 1004 reviews
Rating 6 - Okay. 71 out of 1004 reviews
Rating 4 - Poor. 24 out of 1004 reviews
Rating 2 - Terrible. 11 out of 1004 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities
This is an incredible hotel; the best I've ever stayed in. This was our second time - we loved it so much the first time that we flew back to CZ just to stay again. The food, the drinks, the spa are all excellent.
Stayed 3 nights in Nov 2025

10/10 Excellent

Chris

Stayed 2 nights in Nov 2025

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel and is located very central in Karlovyvary. Everything is walkable nearby— shops, cafes, restaurants, etc.
Stayed 2 nights in Nov 2025

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
What can you say? It’s a once in a lifetime experience and was excellent throughout! A few tips: - Spend the few extra dollars to stay in the “Riverside” section; it is worthwhile. - the spa is great, but be mindful that it does not have a geothermal pool - just a regular pool and a mix of saunas/steamrooms. Overall, magical and magnificent!
Stayed 2 nights in Nov 2025

10/10 Excellent

Stephanie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful hotel, large clean room
Stayed 1 night in Nov 2025

6/10 Okay

Nathalie

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
It was ok but not a 5-stars stay. I hoped the staff would be friendlier and more helpful or welcoming. They should take lessons in hospitality.
Stayed 1 night in Nov 2025

8/10 Good

Mary Ann

Stayed 2 nights in Nov 2025

6/10 Okay

Agnes

Stayed 2 nights in Oct 2025

10/10 Excellent

Jeremy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A stunning hotel especially with the upgrade with VIP Expedia. Room/suite was amazing
Stayed 1 night in Oct 2025

8/10 Good

Hagit

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Property is well maintained, rooms are large and clean, good location. Staff was ok on check-in, so so on checkout - so service depends on the attending person. Spa services - average, nothing special.
Stayed 1 night in Oct 2025

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best hotels that I’ve stayed at. Gorgeous interiors. High ceilings. Wonderful breakfast. The spa was excellent, although very busy. Staff very courteous.
Stayed 3 nights in Oct 2025

10/10 Excellent

Christine, St Albert

Stayed 1 night in Oct 2025

10/10 Excellent

Emily

Stayed 2 nights in Oct 2025

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the hotel so much we stayed an extra night and are returning in February. Just a delightful stay with amazing food and service!!
Stayed 1 night in Sep 2025

8/10 Good

Jason

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2025

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

10/10 Excellent

Cheryl, Leesburg

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a beautiful town and everything is walkable. The hotel restaurant was booked our first night for dinner, so the front desk helped us book another equally amazing restaurant for dinner. The spa/hot tubs were lovely, though we weren't able to schedule any services. Lunch at the main restaurant was a highlight **expensive but worth it! The room was well appointed with comfy bedding and pillows - plus a chocolate! And now I need to go back!!
Stayed 1 night in Sep 2025

10/10 Excellent

Kamila

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic, a must stay
Stayed 1 night in Sep 2025

10/10 Excellent

REBECA

Liked: Cleanliness, amenities, property conditions & facilities
Loved the hotel, the location and the breakfast was delicious The spa area very nice also
Stayed 1 night in Sep 2025

8/10 Good

Niklas, London

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at the Grandhotel Pupp was enjoyable. The staff was really nice and helpful. The atmosphere is luxurious and the breakfast and dinner were tasty with lots of choices. The only critique we have is that the spa and café seem a bit small for such a big hotel. We also had to queue for breakfast both times, again the facilities might be a bit too small for the number of rooms/guests.
Stayed 2 nights in Sep 2025

8/10 Good

Agnes

Stayed 2 nights in Sep 2025

10/10 Excellent

Deb

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfection

Gorgeous hotel. Excellent location. Concierge Martin Gross was extremely helpful in arranging services offsite. Breakfast buffet was incredible with a huge variety. Room was beautiful.
Stayed 3 nights in Sep 2025

10/10 Excellent

Ondrej, Sarasota

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent. Thank you
Stayed 2 nights in Sep 2025

10/10 Excellent

Rachel

Travelled with group
Liked: Cleanliness, amenities
Staff was friendly and helpful and capable of communicating in several languages. Service was excellent in all areas: restaurants, spa, and room service. I was slightly disappointed I did not receive the room I wanted, however, I believe that if I had booked directly, they would have been more accommodating.
Stayed 3 nights in Sep 2025

10/10 Excellent

GEORGE, Natrona Heights

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025