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2000 HOTEL Downtown Kigali

4.0 star property

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Breakfast, lunch, dinner served; international cuisine
Gym
Breakfast, lunch, dinner served; international cuisine
Breakfast, lunch, dinner served; international cuisine
Superior Suite | Minibar, in-room safe, desk, laptop workspace

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Gym

Explore the area

View in a map
KN82 St/1, near Kigali City Tower, Nyarugenge Sector, Kigali, 3153
  • Place, Union Trade Center
    ‪3 min walk‬
  • Place, Ntarama Church
    ‪8 min walk‬
  • Place, Kandt House Museum of Natural History
    ‪10 min walk‬
  • Airport, Kigali (KGL-Kigali Intl.)
    ‪14 min drive‬

Room options

View all photos for Business Double Room, City View

Business Double Room, City View | Minibar, in-room safe, desk, laptop workspace

Business Double Room, City View

7.8 out of 10
Good
(17 reviews)
  • 30 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Business Twin Room, City View

Business Twin Room, City View | Minibar, in-room safe, desk, laptop workspace

Business Twin Room, City View

9.4 out of 10
Exceptional
(6 reviews)
  • 40 sq m
  • City view
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Executive Suite, Mountain View

Executive Suite, Mountain View | Minibar, in-room safe, desk, laptop workspace

Executive Suite, Mountain View

  • 80 sq m
  • 1 bedroom
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Suite

Superior Suite | Minibar, in-room safe, desk, laptop workspace

Superior Suite

8.0 out of 10
Very good
(2 reviews)
  • 80 sq m
  • 1 bedroom
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Suite

Minibar, in-room safe, desk, laptop workspace

Superior Suite

  • Sleeps 4

View all photos for Deluxe King Room

Minibar, in-room safe, desk, laptop workspace

Deluxe King Room

  • Sleeps 2

View all photos for Executive Suite With Mountain View

Minibar, in-room safe, desk, laptop workspace

Executive Suite With Mountain View

  • Sleeps 2

View all photos for Superior Twin Room

Minibar, in-room safe, desk, laptop workspace

Superior Twin Room

  • Sleeps 2

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About this property

2000 HOTEL Downtown Kigali

Family-friendly hotel connected to a shopping centre in Kigali with free breakfast
This hotel features a restaurant, a fitness centre and a bar/lounge. Free buffet breakfast is provided, as well as free WiFi in public areas, free self parking and a free airport shuttle. Other amenities include a snack bar/deli, a business centre and concierge services.
2000 HOTEL Downtown Kigali offers 105 accommodations with minibars and a safe. This accommodation offers separate dining areas and includes dining tables. Flat-screen televisions are featured in guestrooms. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and bidets.

This Kigali hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Recreational amenities at the hotel include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at 2000 HOTEL Downtown Kigali. During your stay, you'll be connected to a shopping centre and just a quick walk from Union Trade Center. Free breakfast, free WiFi in public areas and free self-parking are available.
  • Free buffet breakfast served daily
  • Free WiFi and wired Internet
  • Free self-parking
  • Enjoy international cuisine while dining at Bamboo
  • Services include babysitting, supervised childcare and dry cleaning/laundry
  • On-site recreation includes a gym and a playground
  • Within a 15-minute walk of Union Trade Center and Kandt House Museum of Natural History
  • Free airport shuttle service
Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. Public spaces have free WiFi and wired Internet.

You'll find a business centre on site. A fitness centre, an arcade/games room, and multilingual staff are also featured at the family-friendly 2000 HOTEL Downtown Kigali. A roundtrip airport shuttle is free (available 24 hours). Free self parking is available.

Smoking is allowed in designated areas at this 4-star Kigali hotel.

Guests are served a free buffet breakfast daily from 7 AM to 10 AM.
Bamboo – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour free return airport shuttle
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Free buffet breakfast available daily 7 AM to 10 AM
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Bamboo

Things to do

  • Arcade/game room
  • Gym
  • Playground
  • Shopping
  • TV in common areas

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • Dining table
  • In-room refrigerator
  • Laundry facilities
  • Playground
  • Separate in-room dining area
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business centre

Spa

  • Facials
  • Manicures/pedicures

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 13 floors
  • Banquet hall
  • Built in 2015
  • Communal living room
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch flat-screen TV

Food and drink

  • Coffee/tea maker
  • Dining table
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar
  • Refrigerator
  • Separate dining area

More

  • Desk
  • Desk chair
  • Fan
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a first aid kit
2000 HOTEL Downtown Kigali offers transfers from the airport. Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children aged 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

2000 HOTEL Kigali
2000 Kigali
2000 HOTEL
2000 Downtown Kigali
2000 Downtown Kigali Kigali
2000 HOTEL Downtown Kigali Hotel
2000 HOTEL Downtown Kigali Kigali
2000 HOTEL Downtown Kigali Hotel Kigali

2000 HOTEL Downtown Kigali Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 262 out of 516 reviews
Rating 8 - Good. 167 out of 516 reviews
Rating 6 - Okay. 43 out of 516 reviews
Rating 4 - Poor. 25 out of 516 reviews
Rating 2 - Terrible. 19 out of 516 reviews

8.6/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Shauntenette, El Paso

Stayed 4 nights in Oct 2025

8/10 Good

Thato

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best hotel in downtown Kigali. Airport shuttle service is the best.
Stayed 1 night in Oct 2025

10/10 Excellent

Hafeez

Liked: Cleanliness, staff & service, property conditions & facilities
Shops
Stayed 3 nights in Aug 2025

2/10 Terrible

Richard

Liked: Cleanliness
Disliked: Staff & service
Poor staff service including use of fraudulent car rental and tour services
Stayed 2 nights in Sep 2025

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was as advertised. I will definitely stay here again.
Stayed 1 night in Sep 2025

2/10 Terrible

Richard

Disliked: Staff & service
The hotel is pleasant overall and the room was very comfortable. However, I had a very bad experience with a car rental arranged through reception. I paid $100/day for a 15 year old car that was unsafe and uninsured: cracked windscreen, bald tyres (I slipped on wet roads), oil warning light, noisy engine, and it broke down on day two with an alternator failure. The insurance provided was for private use only, meaning I would not have been covered in an accident. I was asked to sign a contract only in Kinyarwanda, and when I complained, the rental company tried to blame me for the faults. I was harassed and harangued by two car rental company staff at the entrance to the hotel, trying to make me pay for an alternator/ engine repairs. I eventually got part (for the second day) of my money back from the staff member who arranged the car rental, but the experience ruined my last day in Kigali. I only got the money back after much arguing and eventually the hotel staff member accepted responsibility and liability for arranging the car rental. I had no option but to sit around the hotel for the entire day without any usual hospitality recovery like a shower, free shuttle to the airport etc. Guests should insist on using reputable, established rental companies with proper commercial insurance.
Stayed 1 night in Sep 2025

4/10 Poor

Thomas

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The suburb is so noisy. The people working there are so good, however the location is not the standard of current hotel industry in Rwanda.
Stayed 2 nights in Sep 2025

8/10 Good

Katri

Stayed 2 nights in Aug 2025

10/10 Excellent

Akpobome Tessy

Stayed 6 nights in Aug 2025

10/10 Excellent

Des

Stayed 4 nights in Aug 2025

6/10 Okay

Natalie

Liked: Staff & service
Stayed 1 night in Aug 2025

10/10 Excellent

Ramie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wnjoyed my stay here. The breakfast was really nice.
Stayed 3 nights in Aug 2025

10/10 Excellent

Zaijin

Stayed 9 nights in Jul 2025

10/10 Excellent

Robbie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property provides free breakfast, complimentary shuttle, and it has a good value. I highly recommend this hotel
Stayed 1 night in Aug 2025

8/10 Good

dhaval

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 3 nights in Aug 2025

10/10 Excellent

Shauntenette, El Paso

Liked: Cleanliness, staff & service, property conditions & facilities
Everything about this property was amazing
Stayed 1 night in Jul 2025

10/10 Excellent

Benson

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location, modern feel, friendly staff, good vibes
Stayed 1 night in Jul 2025

10/10 Excellent

Roland

Stayed 1 night in Jun 2025

2/10 Terrible

Aliasgar

Stayed 1 night in Jul 2025

10/10 Excellent

Susan Prunier

Liked: Cleanliness, amenities, property conditions & facilities
The staff was very nice and very friendly and helpful. Everyone spoke English. Breakfast buffet was incredible, including the black coffee, African tea, and the spiced tea
Stayed 2 nights in Jul 2025

8/10 Good

Ikechukwu

Stayed 1 night in Jun 2025

8/10 Good

RAYAN

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Jun 2025

8/10 Good

Elias

Stayed 4 nights in Jun 2025

10/10 Excellent

Musa

Stayed 1 night in Jun 2025

8/10 Good

Lutalo

Stayed 1 night in May 2025