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M Apartments & Hotel

3.5 star property

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Photo gallery for M Apartments & Hotel

2 outdoor pools
2 outdoor pools
Exterior
Premium bedding, minibar, free WiFi, bed sheets
Reception

Reviews

6.0 out of 10

Popular amenities

  • Pool
  • Breakfast included
  • Spa
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View in a map
KN1 1st avenue, Kigali, Kigali City
  • Place, Mambas Club
    ‪17 min walk‬
  • Place, Kigali Heights
    ‪4 min drive‬
  • Place, Kigali Convention Centre
    ‪4 min drive‬
  • Airport, Kigali (KGL-Kigali Intl.)
    ‪12 min drive‬

Room options

View all photos for Deluxe Twin Room

Deluxe Twin Room | Premium bedding, minibar, free WiFi, bed sheets

Deluxe Twin Room

  • Hill view
  • Sleeps 2
  • 2 Queen Beds

View all photos for Junior Suite

Premium bedding, minibar, free WiFi, bed sheets

Junior Suite

  • Hill view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Single Room

Deluxe Single Room | Premium bedding, minibar, free WiFi, bed sheets

Deluxe Single Room

  • Hill view
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Double Room

Premium bedding, minibar, free WiFi, bed sheets

Superior Double Room

  • Hill view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About this property

M Apartments & Hotel

This hotel features 2 outdoor pools, a restaurant and a bar/lounge. Free buffet breakfast and free WiFi in public areas are also provided. Additionally, a 24-hour business centre, a conference centre and a coffee shop/cafe are on-site.
M Apartments & Hotel offers 116 air-conditioned accommodations with minibars and complimentary bottles of water. Rooms open to furnished balconies. Beds feature premium bedding. 43-inch flat-screen televisions come with cable channels.

Bathrooms include a shower with a rainfall showerhead, bathrobes, complimentary toiletries and hairdryers. This Kigali hotel provides complimentary wireless Internet access.

2 outdoor swimming pools are on site along with a children's pool.
Guests can pamper themselves by indulging in the on-site spa services. Services include massages.
During your stay at M Apartments & Hotel, you'll be within walking distance of Union Trade Center. Features include free breakfast and free WiFi in public areas, plus 2 outdoor pools.
  • Free buffet breakfast served daily
  • Free WiFi
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant and a bar/lounge
  • Take a swim in the 2 outdoor pools
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Just a 3-minute drive from Union Trade Center and a few minutes from Kandt House Museum of Natural History
M Apartments & Hotel offers its guests 2 outdoor swimming pools and a children's pool. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. WiFi is free in public spaces.

Business amenities include a 24-hour business centre and 8 meeting rooms. Event space at this hotel measures 2000 square feet (186 square metres) and includes a conference centre. Spa services, gift shops/newsstands, and tour/ticket assistance are also featured at M Apartments & Hotel.

Smoking is allowed in designated areas at this 3.5-star Kigali hotel.

Guests are served a free buffet breakfast on weekdays from 7:30 AM to 10:00 AM and at the weekend from 7:30 AM to 10:30 AM.
On-site venue – fine-dining restaurant.
The Bar – On-site piano bar. Open daily.
M Hotel Coffee Club – On-site coffee shop. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Wheelchair-accessible parking and van parking available
  • Onsite parking options include a garage and a carport

Food and drink

  • Free buffet breakfast available 7:30 AM to 10:00 AM on weekdays and 7:30 AM to 10:30 AM on weekends
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • M Hotel Coffee Club
  • The Bar

Things to do

  • 2 outdoor pools
  • Children's pool

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • 8 meeting rooms
  • Conference centre (2,000 square foot of space)

Spa

  • Massage
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in hallways
  • Handrails in stairways
  • In-room roll-in shower
  • Lift
  • Phone accessibility kit
  • Portable hoist available
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • Banquet hall
  • Communal living room
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with cable channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Minibar
  • Tea bags/instant coffee

More

  • Air conditioning

Policies

Check-in

Check-in start time: 12:30 PM; check-in end time: 12:30 AM
Late check-in subject to availability

Check-out

Check-out before 2:00 PM
Late check-out subject to availability
Late check-out fee: 50 per cent of room rate

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at M Apartments & Hotel

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: 50 per cent of room rate (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests arriving after noon must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 8:30 AM to 10:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

M Apartments & Hotel Hotel
M Apartments & Hotel Kigali
M Apartments & Hotel Hotel Kigali

M Apartments & Hotel Reviews

Reviews

6.0
Rating 10 - Excellent. 1 out of 3 reviews
Rating 8 - Good. 0 out of 3 reviews
Rating 6 - Okay. 1 out of 3 reviews
Rating 4 - Poor. 0 out of 3 reviews
Rating 2 - Terrible. 1 out of 3 reviews

8.0/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

6/10 Okay

Dobbie

Travelled with partner
Liked: Staff & service
The hotel was average compared to some of the hotels in the area. The breakfast menu could use some improvements. The staff was friendly and very helpful the location of the hotel was good central to many other amenities.
Stayed 4 nights in Oct 2025

2/10 Terrible

Verified traveller

SCARY EXPERIENCE

We arrived at the Hotel following a Booking Conformation available with the hotel . Unfortunately we were shocked to see that the Sales Manager of the Hotel was not ready to accomodate us inspite of us making the payment already. Further, he was not ready to CANCEL the booking OR HELP FOR A REFUND or Find a accomodation elsewhere OR Speak with the Hotel.com to resolve the case. The Manager said we had hacked into their system for booking and they even interogated us to the security by taking our Passport Pictures (Insisting that we are a threaten to the security of the hotel) and did not let us leave . Not to mention they did not even Apologize after the incident was clear that we did nothing but just made a reservation online just like anybody . Very scary experience after travelling to more that 20 countries . I will never suggest this hotel .Very unprofessional way of handling a online reservation .
Stayed 4 nights in Jun 2022

10/10 Excellent

ZerONE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in May 2022