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Step Town Hotel

3.0 star property

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Photo gallery for Step Town Hotel

Exterior
Front of property
Gym
Exterior detail
Meeting facility

Reviews

7.8 out of 10
Good

Popular amenities

  • Breakfast included
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Business services

Explore the area

View in a map
Kiyovu-Muhima, KN 1Av, Kigali
  • Place, Union Trade Center
    ‪10 min walk‬
  • Place, Ntarama Church
    ‪2 min drive‬
  • Place, Kigali Genocide Memorial Centre
    ‪3 min drive‬
  • Airport, Kigali (KGL-Kigali Intl.)
    ‪14 min drive‬

Room options

View all photos for Double Room, Bathtub

Minibar, in-room safe, free cots/infant beds, rollaway beds

Double Room, Bathtub

  • 25 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Twin Room

Minibar, in-room safe, free cots/infant beds, rollaway beds

Standard Twin Room

  • 30 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Twin Room

Minibar, in-room safe, free cots/infant beds, rollaway beds

Deluxe Twin Room

  • 35 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Suite

Suite | Minibar, in-room safe, free cots/infant beds, rollaway beds

Suite

  • 50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Triple Room, Bathtub

Triple Room, Bathtub | Minibar, in-room safe, free cots/infant beds, rollaway beds

Triple Room, Bathtub

  • 42 sq m
  • Sleeps 3
  • 3 Single Beds

View all photos for Single Room

Minibar, in-room safe, free cots/infant beds, rollaway beds

Single Room

  • 25 sq m
  • Sleeps 1
  • 1 Single Bed

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About this property

Step Town Hotel

Along with a restaurant, this smoke-free hotel has a bar/lounge and a snack bar/deli. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a business centre, concierge services and dry cleaning.
Step Town Hotel offers 22 accommodations with minibars and a safe. Flat-screen televisions are featured in guestrooms.

Bathrooms include baths or showers, slippers and hairdryers. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
During your stay at Step Town Hotel, you'll be within walking distance of Union Trade Center. Features include free breakfast, free WiFi in public areas and free self-parking. This property offers pet-friendly amenities, such as food and water bowls.
  • Free continental breakfast served daily
  • Free WiFi
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • 14 minutes on foot from Union Trade Center and a 3-minute drive from Kandt House Museum of Natural History
  • Airport shuttle service available for a fee
  • Pets welcome free of charge (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. Public spaces have free WiFi.

Business amenities include a business centre and meeting rooms. A terrace, barbecue grills, and tour/ticket assistance are also featured at Step Town Hotel. Self parking is free.

This 3-star Kigali hotel is smoke free.

Guests are served a free continental breakfast daily.
Step Town Hotel has a restaurant on site.
Room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Return airport shuttle (surcharge)
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Free continental breakfast available daily
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Billiards/pool table

Family friendly

  • In-room cot
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessibility

More

  • Banquet hall
  • Mosquito nets
  • Smoke-free property

Room amenities

Bedroom

  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Slippers

Entertainment

  • Flat-screen TV

Food and drink

  • Minibar
  • Room service

More

  • Safe

Policies

Check-in

Check-in start time: 10 AM; check-in end time: 2 AM
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Express check-out available

Special check-in instructions

The property charges 3 per cent for credit card payments
The front desk is open daily from 7 AM - 2 AM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • Pets are welcome and stay free
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 20.00 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 20.00 per night
  • Credit card charges are subject to a surcharge of 3 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds
This property accepts credit cards, debit cards and cash
Long-term renters welcome
Safety features at this property include a fire extinguisher
The front desk at this property is open daily from 7 AM - 2 AM.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • To make arrangements for your pet, contact the property directly using the information on your booking confirmation.

Property is also known as

Step Town Hotel Kigali
Step Town Kigali
Step Town
Step Town Hotel Hotel
Step Town Hotel Kigali
Step Town Hotel Hotel Kigali

Step Town Hotel Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 2 out of 7 reviews
Rating 8 - Good. 2 out of 7 reviews
Rating 6 - Okay. 3 out of 7 reviews
Rating 4 - Poor. 0 out of 7 reviews
Rating 2 - Terrible. 0 out of 7 reviews

8.4/10

Cleanliness

9.0/10

Staff & service

6.8/10

Amenities

7.8/10

Property conditions & facilities

Reviews

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Excellent staff attitude. Staff and manager did tgeir utmost to help us during our stay in Kigali
Stayed 2 nights in Dec 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Amenities
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were incredibly helpful and kind. We lost our bags at the airport and the manager went over and above what he meeded to do to get them back. All of the bar and restaurant staff and drivers were really chatty and fun too
Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place to stay in Kigali—great breakfast and restaurant, comfortable rooms, very friendly staff
Stayed 11 nights in Mar 2019

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Chris....Australia

Efficent friendly service. Great breakfast served on patio overlooking hills and views over lower city. Easy uphill 20 min walk to city centre... Basic clean rooms with bathroom...try for upper room with vuews.
Stayed 2 nights in Feb 2019

6/10 Okay

Frank, East London

Overbooked so sent to a new hotel

Unfortunately we turned up to the hotel to find it had been overbooked and we were provided an alternative hotel. The manager did all he could to correct the error which we were really grateful for.
Stayed 3 nights in Nov 2018

8/10 Good

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
goed was de aandacht en de zorg van het personeel.
Stayed 3 nights in Jan 2019