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Best Western Hotel Arctic Eden

3.5 star property

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Photo gallery for Best Western Hotel Arctic Eden

Free buffet breakfast on weekdays
Indoor pool
Exterior
Terrace/patio
Individually decorated, individually furnished, desk, blackout curtains

Reviews

8.4 out of 10
Very good

Popular amenities

  • Gym
  • Bar
  • Spa
  • Pool
  • Breakfast included

Explore the area

View in a map
Foraregatan 18, Kiruna, Norrbotten, 98139
  • Place, Samegården
    ‪3 min walk‬
  • Place, Kiruna Folkets Hus
    ‪7 min walk‬
  • Place, Kiruna Church
    ‪14 min walk‬
  • Airport, Kiruna (KRN)
    ‪10 min drive‬

Room options

View all photos for Standard Room, 2 Single Beds, Non Smoking

Standard Room, 2 Single Beds, Non Smoking | Individually decorated, individually furnished, desk, blackout curtains

Standard Room, 2 Single Beds, Non Smoking

9.0 out of 10
Wonderful
(48 reviews)
  • 14 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room, 1 Single Bed, Non Smoking

Standard Room, 1 Single Bed, Non Smoking | Individually decorated, individually furnished, desk, blackout curtains

Standard Room, 1 Single Bed, Non Smoking

8.6 out of 10
Excellent
(11 reviews)
  • 11 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Superior Room, 1 Queen Bed, Non Smoking

Superior Room, 1 Queen Bed, Non Smoking | Individually decorated, individually furnished, desk, blackout curtains

Superior Room, 1 Queen Bed, Non Smoking

9.2 out of 10
Wonderful
(53 reviews)
  • 16 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Single Beds, Non Smoking

Individually decorated, individually furnished, desk, blackout curtains

Standard Room, 2 Single Beds, Non Smoking

  • 15 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Family Room, Multiple Beds, Non Smoking

Individually decorated, individually furnished, desk, blackout curtains

Family Room, Multiple Beds, Non Smoking

8.8 out of 10
Excellent
(16 reviews)
  • Sleeps 4
  • 1 Queen Bed and 1 Single Bunk Bed

View all photos for Family Suite, 1 King Bed, Non Smoking (with Sofabed)

Family Suite, 1 King Bed, Non Smoking (with Sofabed) | Individually decorated, individually furnished, desk, blackout curtains

Family Suite, 1 King Bed, Non Smoking (with Sofabed)

9.4 out of 10
Exceptional
(3 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed, Non Smoking, Sauna (with Sofabed)

Executive Suite, 1 King Bed, Non Smoking, Sauna (with Sofabed) | Individually decorated, individually furnished, desk, blackout curtains

Executive Suite, 1 King Bed, Non Smoking, Sauna (with Sofabed)

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Non Smoking, Sauna

Individually decorated, individually furnished, desk, blackout curtains

Junior Suite, 1 King Bed, Non Smoking, Sauna

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 4
  • 1 King Bed

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About this property

Best Western Hotel Arctic Eden

Hotel in Kiruna with 2 restaurants and full-service spa
2 restaurants, a full-service spa and an indoor pool are available at this smoke-free hotel. Free weekday breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a fitness centre, a bar/lounge and a snack bar/deli are on-site.
Best Western Hotel Arctic Eden offers 39 accommodations with DVD players and a hairdryer. This individually decorated and furnished accommodation includes desks. Flat-screen televisions come with cable channels.

Bathrooms include a shower and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Recreational amenities at the hotel include an indoor pool, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Arctic Eden. Services include Swedish massages and massages. The spa is equipped with a sauna. The spa is open daily.
Our customers tell us that they can't get enough of the helpful staff at Best Western Hotel Arctic Eden. During your stay, you're just a quick walk from Samegården. Enjoy features like free breakfast, free WiFi in public areas and free self-parking.
  • Free buffet breakfast served on weekdays
  • Free WiFi
  • Free self-parking
  • Enjoy international cuisine while dining at Restaurang Arctic Eden
  • Take a swim in the indoor pool
  • Indulge with massages at Arctic Eden
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • On-site recreation includes a gym and a sauna
  • Steps from Samegården and 8 minutes on foot from Kiruna Folkets Hus
  • Local-area shuttle service available for a fee
Best Western Hotel Arctic Eden offers its guests a full-service spa, an indoor pool, and a sauna. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is served on weekdays. A computer station is on site and WiFi is free in public spaces.

A fitness centre, spa services, and a library are also featured at the business-friendly Best Western Hotel Arctic Eden. Self parking is free.

This 3.5-star Kiruna hotel is smoke free.

Guests are served a free buffet breakfast on weekdays from 6:30 AM to 9:30 AM.
Restaurang Arctic Eden – This restaurant specialises in international cuisine and serves breakfast and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting).
Arctic Thai & Grill – This restaurant specialises in Thai cuisine and serves lunch and dinner. Guests can enjoy al fresco dining (weather permitting). Open daily.

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Area shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Free buffet breakfast available on weekdays 6:30 AM to 9:30 AM
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Arctic Thai & Grill
  • Restaurang Arctic Eden

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Full-service spa
  • Gym
  • Indoor pool
  • Library
  • Sauna
  • Shopping
  • Ski storage
  • TV in common areas

Family friendly

  • Arcade/game room
  • DVD player
  • Grocery/convenience store
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Shared refrigerator

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • Computer station
  • Conference space
  • Meeting rooms

Outdoors

  • Terrace

Full-service spa

  • Sauna
  • Spa open daily
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 2 buildings
  • 3 floors
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • DVD player
  • Flat-screen TV with cable channels

Food and drink

  • Electric kettle

More

  • Desk
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 10 PM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

The front desk is open daily from 7 AM - 10 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 6 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are available for SEK 250.0 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Crib (infant bed) fee: SEK 250.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The front desk at this property is open daily from 7 AM - 10 PM.
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 6 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

National rating

Hotelstars Union assigns an official star rating for properties in Sweden. This property is rated 3 star Superior, and is displayed on this page as 3.5 stars.

Property is also known as

Hotel Arctic Eden Kiruna
Arctic Eden Kiruna
Arctic Eden
Hotel Arctic Eden Sweden Hotels Kiruna
Hotel Arctic Eden Sweden Hotels
Arctic Eden Sweden Hotels Kiruna
Arctic Eden Sweden Hotels
Hotel Arctic Eden
Best Western Hotel Arctic Eden Kiruna
Best Western Arctic Eden Kiruna
Best Western Arctic Eden
Best Arctic Eden Kiruna
Best Western Hotel Arctic Eden Hotel
Best Western Hotel Arctic Eden Kiruna
Best Western Hotel Arctic Eden Hotel Kiruna

Best Western Hotel Arctic Eden Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 405 out of 1001 reviews
Rating 8 - Good. 427 out of 1001 reviews
Rating 6 - Okay. 128 out of 1001 reviews
Rating 4 - Poor. 29 out of 1001 reviews
Rating 2 - Terrible. 12 out of 1001 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2025

2/10 Terrible

Eduardo

Travelled with group
Disliked: Property conditions & facilities, room comfort

They Trick You Into a Different Room

The rooms are small, old, dated, and not well kept (see the picture of the peeling fake-wood floor). However, what really makes this possibly the worst hotel I’ve ever dealt with is the fact that they shamelessly trick you into getting something different from what you paid for. I had a group of people, and two of the rooms I booked were supposed to have two twin beds. Well, they put my friends into rooms with one queen-size bed. When I complained, they showed me the small print that showed up after I made the reservation, in which, among many other things, they say they can’t guarantee room configuration requests (even though they allow you to pay for it). Now, here’s the thing: on Hotels.com, they can enter exactly how many rooms they have and the configuration, so when the rooms get booked, that configuration is no longer offered. In other words, they purposefully list rooms with one queen-size bed as having two twin beds. Picture yourself in this situation: you book a room that is listed as one configuration, and pay for it. However, when you arrive here, tired and looking forward to getting to your room, they tell you that what you paid for is not available, so you have no choice but to take what they will give you, or go through the hassle of cancellation, fight for a refund because you canceled in less than 24 hours, and still have to try to find another hotel in Kiruna. Would you want that? Well, that’s what you risk when you deal with this hotel.
Peeling off fake wood floor
Small shower
Small sink
Stayed 3 nights in Jul 2025

2/10 Terrible

EYAL, concord

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
We checked out immediately after checking in this a run down hotel. They did not argue, agreed to credit us and we moved to a reasonable hotel in the new part of town.
Stayed 2 nights in Jul 2025

6/10 Okay

krutika

Liked: Cleanliness
Convenience and known name in a foreign country. There was no control to regulate the temperature in the room. Staff was very nice . Fr
Stayed 2 nights in Jun 2025

10/10 Excellent

Owen

Stayed 3 nights in May 2025

8/10 Good

Edward

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort

Consistency Brings Me Back

I’ve stayed here at least 9 times previous. It is clean comfortable and the price is right. It is a working person’s property. You will see plenty of hard hats and safety vests. I will likely stay again.
Stayed 1 night in May 2025

10/10 Excellent

Frances

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with really friendly and helpful staff, good breakfast with plenty of options including fruit, eggs and pastries, the Thai grill was good for a quick bite and the restaurant / bar in the hotel had good food options which were excellent. In the old centre of kiruna so the new centre is a taxi ride away but if you’re out doing organised trips, it doesn’t really matter
Stayed 2 nights in Feb 2025

8/10 Good

Suzanne

Travelled with partner
Very clean and cosy pub are the highlights of this hotel. I think more tour information at reception would be helpful for independent travelers, info re bus, taxi, local ski resort to make the most of the visit to kiruna.
Stayed 3 nights in Mar 2025

8/10 Good

Viorica

Travelled with family
Liked: Cleanliness, staff & service
.
Stayed 4 nights in Dec 2024

8/10 Good

Janet, Wirtz

Liked: Cleanliness, staff & service, amenities
Excellent staff, but very limited transportation. This isin the old city and there is nothing there. Requires transport to new city.
Stayed 2 nights in Feb 2025

8/10 Good

Emma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pleasant stay but be award of location

Overall we enjoyed our 2 nights here. The room was spacious & we loved the underfloor heating in the bathroom! Breakfast was good & staff friendly Most of the tours seem to do pick ups here which is handy but with the town centre being relocated, it is a bit away from the new centre. As it was a weekend, apparently there are very few buses & local taxis are very expensive so we walked to the city centre to have a quick look at the snow sculptures, have a coffee etc. It probably took us nearly an hour walking in the snow which was fine but would have been challenging in ice. As the airport bus only connects with flights to Arlanda & we were connecting in Copenhagen, we booked a taxi through the hotel which worked well. If you have a car, there is good carparking.
Stayed 2 nights in Jan 2025

10/10 Excellent

Robert

Only stayed for one night, but whilst there the staff were excellent, everywhere was spotlessly clean and the food in the Pub really good
Stayed 1 night in Feb 2025

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great choice for a home base in Kiruna. Although this side of town is being phased out, there is a grocery store and excellent Thai restaurant a short walk away. It was also easy for me to coordinate pick ups for my excursions from here. I was very comfortable in my cozy room, and I enjoyed the sauna as well. Thank you for a wonderful visit!
Stayed 3 nights in Dec 2024

8/10 Good

Mona

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice facility conveniently located. The room was slightly expensive, but the comfort level was good and staff friendly.
Stayed 2 nights in Jan 2025

10/10 Excellent

MIchele

Stayed 2 nights in Jan 2025

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Umair, Katy

Nice hotel with spacious bedrooms and clean bathroom.
Stayed 3 nights in Dec 2024

10/10 Excellent

Howard

Liked: Cleanliness, staff & service, property conditions & facilities
Central hotel which had a great restaurant attached to it, big car park which often fills up, but the hotel was lovely and modern and had good amenities.

8/10 Good

Jamil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tina at the front desk was professional and very helpful.
Stayed 1 night in Dec 2024

6/10 Okay

BASUKI, New York

Liked: Cleanliness, staff & service
Because the City itself is being relocated, the hotel is far from the city center. Very few shops within walking distance from the hotel.
Stayed 2 nights in Oct 2024

8/10 Good

Lureyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old building but clean. Bed is comfortable. Breakfast was good. Reception staff were friendly and helpful.
Stayed 2 nights in Oct 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Tiit

Stayed 1 night in Jun 2024

10/10 Excellent

Graehme

Stayed 1 night in Jul 2024