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Quality Inn Merchants Drive

2.5 star property

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Photo gallery for Quality Inn Merchants Drive

Lobby
In-room safe, individually furnished, desk, blackout curtains
Free daily buffet breakfast
Lobby
Seasonal outdoor pool

Reviews

7.0 out of 10
Good

Popular amenities

  • Room service
  • Bar
  • Pool
  • Pet-friendly
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
117 Cedar Lane, Knoxville, TN, 37912
  • Place, Knoxville Expo Center
    ‪2 min drive‬
  • Place, University of Tennessee
    ‪7 min drive‬
  • Place, Neyland Stadium
    ‪7 min drive‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪24 min drive‬

Room options

View all photos for Room, 1 Queen Bed, Accessible, Non Smoking

Room, 1 Queen Bed, Accessible, Non Smoking | In-room safe, individually furnished, desk, blackout curtains

Room, 1 Queen Bed, Accessible, Non Smoking

8.6 out of 10
Excellent
(9 reviews)
  • 24 sq m
  • Sleeps 2
  • 1 Queen Bed

Room, 1 Queen Bed, Accessible, Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Double Room, 2 Double Beds, Non Smoking

In-room safe, individually furnished, desk, blackout curtains

Standard Double Room, 2 Double Beds, Non Smoking

  • 25 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | In-room safe, individually furnished, desk, blackout curtains

Standard Room, 1 King Bed, Non Smoking

7.6 out of 10
Good
(65 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

Quality Inn Merchants Drive

Hotel in Knoxville with free breakfast and seasonal outdoor pool
This hotel features a bar/lounge, a coffee shop/cafe and coffee/tea in a common area. Free buffet breakfast and free WiFi in public areas are also provided. Additionally, a seasonal outdoor pool, a business centre and laundry facilities are on-site.
Quality Inn Merchants Drive offers 128 air-conditioned accommodations, which are accessible via exterior corridors, and features a safe and free newspapers. Each accommodation is individually furnished. 32-inch LCD televisions come with cable channels. Guests can make use of the in-room fridges, microwaves and coffee/tea makers. Bathrooms include a combined bath/shower unit with a deep soaking bath, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and fans. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a seasonal outdoor pool.
Our customers tell us that they can't get enough of the helpful staff at Quality Inn Merchants Drive. During your stay, you'll be within walking distance of Knoxville Expo Center. You'll find features such as free breakfast and free WiFi in public areas, plus a bar.
  • Free buffet breakfast served daily
  • Free WiFi
  • Grab something to eat at the coffee shop/cafe or stop for a drink at the bar/lounge
  • Take a swim in the seasonal outdoor pool
  • Amenities include free newspapers in reception, a front desk safe and locker space
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • 7 minutes by car from University of Tennessee and 6 minutes from Knoxville Convention Center
  • Pets welcome for a fee
There's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces.

There's an onsite business centre. The business-friendly Quality Inn Merchants Drive also features a seasonal outdoor pool, coffee/tea in common area, and complimentary newspapers in the lobby.

Smoking is allowed in designated areas at this Knoxville hotel.

Guests are served a free buffet breakfast daily from 6:00 AM to 9:00 AM.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 9:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas

Things to do

  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • Cot (surcharge)
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Lockers
  • Safe at front desk

Guest services

  • Housekeeping (daily)

Business services

  • Business centre
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 3 floors
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Cot (surcharge)
  • Rollaway/extra bed (surcharge)

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Fan
  • Free daily newspapers
  • Free local calls
  • Heating
  • Individual furnishings
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 3 PM

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 20 per pet, per night
  • Maximum 2 (weight limit: 50 lb per pet)
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10 per night.
  • Cots (infant beds) are available for USD 10 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 20 per pet, per night
  • Service animals are exempt from fees
  • Crib (infant bed) fee: USD 10 per night
  • Rollaway bed fee: USD 10 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • The seasonal pool will open in April and close in October.
  • Pool access available from 8 AM to 10 PM
  • Children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Merchants Drive
Quality Inn Merchants Drive
Quality Inn Merchants Drive Knoxville
Quality Merchants Drive
Quality Merchants Drive Knoxville
Quality Inn Knoxville
Quality Inn Merchants Drive Hotel Knoxville
Merchants Drive Quality Inn
Quality Inn Merchants Drive Hotel
Quality Inn Merchants Drive Knoxville
Quality Inn Merchants Drive Hotel Knoxville

Reviews

Quality Inn Merchants Drive Reviews

7.0

Good

7.0/10

Cleanliness

8.0/10

Staff & service

6.4/10

Amenities

6.6/10

Property conditions & facilities

6.8/10

Eco-friendliness
Rating 10 - Excellent. 268 out of 1002 reviews
Rating 8 - Good. 304 out of 1002 reviews
Rating 6 - Okay. 189 out of 1002 reviews
Rating 4 - Poor. 133 out of 1002 reviews
Rating 2 - Terrible. 108 out of 1002 reviews

Reviews

6/10 Okay

John

Stayed 1 night in Jul 2025

10/10 Excellent

Karen

Stayed 1 night in Jul 2025

8/10 Good

janice

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

6/10 Okay

Rahul

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Hotel need some major upgrades, and cleaning. There were cockroaches, and dust everywhere. The false ceiling can fall down any time. Also there is a bad smell. Location is good, and lot of potential with proper handling.
Stayed 1 night in Jul 2025

8/10 Good

Kristopher

Travelled with partner
It was okay, property is showing its age. Staff was great
Stayed 1 night in Jul 2025

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 5 nights in Jul 2025

2/10 Terrible

Moriah

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Will not be coming back.

Upon entering the room it had a terrible sewage/stale cigarette smell in a non smoking room. One the of pillows still had makeup on it from the previous guest. We informed the front desk that we need new sheets because of the makeup covered pillow and left again for the evening. 5 hours later we returned to the bed remade but the pillow with the making STILL HAD THE DIRTY PILLOW CASE ON IT. Went to front desk to get another pillow case and they said they didnt have any at the front desk, she reluctantly then gave me 2 pool towels. There were burns marks in the comforter as well. There was hair in the shower and the drain was in disrepair. The mirror looked like it hadnt been cleaned in a very long time. Unfortunately the staff I encountered werent all that friendly to top it all off.
Stayed 1 night in Jul 2025

6/10 Okay

Shawn

Disliked: Amenities, property conditions & facilities
The room was almost 90 degrees with the air being off. Took several hours for the room to cool down. Room was dirty, property was completely run down. The place looked like it should be condemned.
Stayed 1 night in Jun 2025

2/10 Terrible

JR

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room AC not cooling. Did not come down only stayed at 78-79. Wallpaper in bathroom peeling and tub floor seemed like it was damaged before and just patched. Very soft flooring where patch was. Garbage everywhere on grounds
Stayed 1 night in Jun 2025

6/10 Okay

Diana

Business traveller
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
They dirt under my sock indicated that the floor was dirty. An earring fell and went under the bed. When moved back, under yhe bed was full of dirt, dust and crumbs. One of the bedspreads had two cigarette burn holes in it. I killed 7 green flies in the room. There was a trash can near the steps by room which may account for this.
Stayed 2 nights in Jun 2025

10/10 Excellent

Doug

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

West Memphis QI

Very nice room; pool was clean; free breakfast was good. Staff friendly. Would recommend.
Stayed 1 night in Jun 2025

4/10 Poor

Louise

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Staff was friendly but beyond that it was nothing to write home about. Glad we were only there for a few hours to sleep. Not a nice room and breakfast was sorely lacking.
Stayed 1 night in Jun 2025

6/10 Okay

John C

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Rooms needs repainted and repaired. Bathroom was dirty
Stayed 1 night in Jun 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, amenities, property conditions & facilities
Excelent location
Stayed 5 nights in May 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

6/10 Okay

Stephen

Stayed 1 night in May 2025

8/10 Good

Christopher

Travelled with partner
Liked: Staff & service, amenities
Room was somewhat clean. My wife had to re clean the toilet before we used it. spare parts laying on toilet lid.
Stayed 1 night in May 2025

2/10 Terrible

Steven

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
I cancelled my 2nd night and went somewhere else. Vents had mold, light bulbs had been stolen, the fridge didn’t work well causing my food to spoil, there was a weird loud whining sound that kept going off, and it just felt unsafe. I feel embarrassed for thinking this place would be an okay idea. If you want safety, look elsewhere.
Stayed 2 nights in May 2025

6/10 Okay

Immanuel

Liked: Cleanliness, staff & service
Breakfast wasn’t all that
Stayed 2 nights in May 2025

10/10 Excellent

Jorge

Stayed 1 night in May 2025

4/10 Poor

Kimberly, Morganza

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
This property was very aged. The room had a smell and the bedding as well. The bathroom is in horrible shape and was not clean.
Stayed 5 nights in May 2025

4/10 Poor

Terrence, Cape Coral

Travelled with family
Disliked: Cleanliness, amenities
The room smelled like cat urine. Killed two roaches. Brought this to the staff’s attention Although some updating was evident, the bathroom is in need of rehabilitation.
Stayed 3 nights in May 2025

4/10 Poor

Frank

Travelled with group
Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities

Poor Amenities

Nothing worked on the property not the vending machines nor the ice machines went to the front desk and was told ya heard about those issues but absolutely no intrest in making it better.
Stayed 1 night in May 2025

4/10 Poor

Melissa

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The room was in dire need of repair. A plug was hanging out of the wall. Mirror trim was loose and about to fall from the top. Sheets and pillow cases were stained. Definitely not the room i saw in pictures. Bed was ok. People standing outside room smoking and carrying on was disruptive. It was close to interstate and our event we came here for. And the pool was clean. I didnt swim.
Stayed 1 night in May 2025

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, room comfort
Stayed 1 night in May 2025