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voco Laguna Hills by IHG

3.0 star property

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Photo gallery for voco Laguna Hills by IHG

Front of property
Meeting facility
Breakfast, lunch and dinner served
Exterior
Standard Room, 1 King Bed | Premium bedding, pillow-top beds, in-room safe, desk

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • Room service
  • Pool
  • Hot tub
  • Parking available

Explore the area

View in a map
25205 La Paz Rd, Laguna Hills, CA, 92653
  • Mission Hospital - Mission Viejo
    ‪4 min drive‬
  • Saddleback College
    ‪4 min drive‬
  • Marguerite Aquatic Complex
    ‪4 min drive‬
  • Orange County, CA (SNA-John Wayne)
    ‪16 min drive‬

Room options

View all photos for Standard Room

Premium bedding, pillow-top beds, in-room safe, desk

Standard Room

  • 33 sq m
  • Sleeps 2
  • 1 Single Bed

View all photos for Room, 2 Double Beds, Mobility Accessible (Communications, Transfer Shower)

Premium bedding, pillow-top beds, in-room safe, desk

Room, 2 Double Beds, Mobility Accessible (Communications, Transfer Shower)

10.0 out of 10
Exceptional
(1 review)
  • 33 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed

Premium bedding, pillow-top beds, in-room safe, desk

Standard Room, 1 King Bed

7.8 out of 10
Good
(6 reviews)
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds

Premium bedding, pillow-top beds, in-room safe, desk

Standard Room, 2 Double Beds

7.2 out of 10
Good
(10 reviews)
  • 33 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed (Living Area Powder Room)

Suite, 1 King Bed (Living Area Powder Room) | Premium bedding, pillow-top beds, in-room safe, desk

Suite, 1 King Bed (Living Area Powder Room)

  • 56 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Mobility Accessible (Communications, Roll-In Shower)

Premium bedding, pillow-top beds, in-room safe, desk

Room, 2 Double Beds, Mobility Accessible (Communications, Roll-In Shower)

  • 33 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Mobility Accessible (Communications)

Premium bedding, pillow-top beds, in-room safe, desk

Standard Room, 1 King Bed, Mobility Accessible (Communications)

8.0 out of 10
Very good
(1 review)
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed (Living Area)

Suite, 1 King Bed (Living Area) | Premium bedding, pillow-top beds, in-room safe, desk

Suite, 1 King Bed (Living Area)

  • 56 sq m
  • Sleeps 3
  • 1 King Bed

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About this property

voco Laguna Hills by IHG

Hotel with a rooftop terrace, in the vicinity of Mission San Juan Capistrano
Along with an outdoor pool, this smoke-free hotel has a restaurant and a bar/lounge. WiFi in public areas is free. Other amenities include a rooftop terrace, Access to hot tub and self parking. Housekeeping is available on request.
Voco Laguna Hills by IHG offers 148 accommodations with a safe and free newspapers. Pillowtop beds feature premium bedding. 55-inch plasma televisions come with cable channels. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include bathrobes, slippers and hairdryers.

This Laguna Hills hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

An outdoor pool and Access to hot tub are on site.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at voco Laguna Hills by IHG. During your stay, you'll be close to Saddleback Memorial Medical Center. Features include free WiFi in public areas, plus an outdoor pool and a restaurant.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Cooked-to-order breakfast served daily for a fee
  • Self-parking and Motorhome/coach/lorry parking available for a fee
  • Take a swim in the outdoor pool or soak in the hot tub
  • Services include dry cleaning/laundry, a concierge and luggage storage
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • 9 minutes by car from Mission San Juan Capistrano and 12 minutes from Orange County Great Park
  • Cats and dogs welcome for a fee (restrictions apply)
Voco Laguna Hills by IHG offers its guests an outdoor pool and Access to hot tub. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces.

Event space at this hotel measures 11000 square feet (1022 square metres) and includes conference space. A rooftop terrace, a vending machine, and multilingual staff are also featured at voco Laguna Hills by IHG. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 3-star Laguna Hills hotel is smoke free.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 6:30 AM to 11:00 AM.
Voco Laguna Hills by IHG has a restaurant serving breakfast, lunch and dinner.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Onsite parking available only on request
  • Uncovered parking on site (USD 15 per day; includes in/out privileges)
  • RV/bus/lorry parking (surcharge) on site
  • Limited on-site parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily cooked-to-order breakfast available 6:30 AM to 11:00 AM for a fee: USD 12 to 30 per person
  • A bar/lounge
  • A restaurant

Things to do

  • Hot tub
  • Outdoor pool

Family friendly

  • In-room refrigerator
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • 11,000 square feet of conference space
  • 9 meeting rooms

Outdoors

  • Firepit
  • Free pool cabanas
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways
  • Lever door handles
  • Lift
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 1 building
  • 4 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Comprehensive food waste policy
  • Double-glazed windows
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 55-inch plasma TV with cable channels
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 6:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast-included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 50 lb per pet)
  • Pets cannot be left unattended
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 18 years old and younger stay free when using existing bedding.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 12 to 30 per person
  • Uncovered self-parking fee: USD 15 per day (in/out privileges)
  • Pet fee: USD 50 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a smoke detector and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 3 children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Hills Hotel
Hills Hotel Laguna Hills
Hills Laguna Hills
The Hills Hotel
voco Laguna Hills Hotel
voco The Hills Hotel by IHG
voco Laguna Hills Laguna Hills
voco Laguna Hills an IHG hotel
voco The Hills Hotel an IHG Hotel

voco Laguna Hills by IHG Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 440 out of 1005 reviews
Rating 8 - Good. 256 out of 1005 reviews
Rating 6 - Okay. 155 out of 1005 reviews
Rating 4 - Poor. 69 out of 1005 reviews
Rating 2 - Terrible. 85 out of 1005 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

Alexis

Disliked: Cleanliness, amenities, property conditions & facilities
Wouldn’t stay here again for multiple reasons, take your pick of them: 1. SECURITY CONCERNS - key stopped working after two days, went to the front desk to get it fixed. I was asked for my room number and was given a key card without any verification of my name or ID. So anyone with a key card from the hotel can get into any room by simply asking. 2. Leaking shower - half door in shower does not prevent water from leaking into the bathroom and hallway. Bathroom door had extensive water damage from this. 3. Thin walls - you can hear everything in neighboring rooms, including the tv at 3 am. 4. Cleaning rag from housekeeping was left in the room.
Stayed 3 nights in May 2025

10/10 Excellent

Edward

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Beds were very comfortable liked that the shower had an actual door and movable shower head.
Stayed 1 night in May 2025

10/10 Excellent

Amber S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Melinda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

Sylvia

Stayed 4 nights in May 2025

4/10 Poor

Nicole

Business traveller
Disliked: Property conditions & facilities
Jose at the front desk was very rude and hung up in my face when I called the front desk . I called and asked for towels and he said they were very busy and then he just hung up in my face. Also one of the housekeeping people came in my room while I was in there. They didn’t knock at all. Then they was no room service . The place sucks and I would not recommend. I had to stay there for 3 nights because my son had a basketball tournament. But I will never return.
Stayed 3 nights in May 2025

10/10 Excellent

Kaycee

Liked: Cleanliness
Stayed 2 nights in May 2025

10/10 Excellent

Sara

Stayed 1 night in May 2025

10/10 Excellent

Jason

Stayed 3 nights in May 2025

6/10 Okay

SHAHNAZ

Not bad
Stayed 1 night in Feb 2025

2/10 Terrible

Taylor

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
I had reserved a room over a week ago. Check-in time is at 4pm. Go to check in and they dont have my room ready yet, had to wait another hour til a room was available. Found a live pincher bug on bed. Overall, the price is great but leaves more to be desired.
Stayed 1 night in May 2025

10/10 Excellent

Loretta, Brooklyn

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 2 nights in May 2025

10/10 Excellent

christine

Stayed 1 night in Apr 2025

10/10 Excellent

Kricket

Travelled with family
Liked: Cleanliness, staff & service, room comfort

Good deal for the price and location

We stayed here in a family trip and found the service to be friendly and the rooms to be clean and comfortable, though a little weathered, especially the bathroom where ceiling was collapsing in over the shower and the base grout was a bit moldy. The beds were comfortable with plenty of pillows and a cool QR scan to get more towels etc. The negative; They charge a set rate (I think it was $15) to self park in the small lot out front, but they are sure to tell you that the lot is not patrolled. We also went out on a small rear patio and our cards would not re-open the door so we had to walk around the whole back of the hotel. It was dark out and a bit sketchy. Lastly, we were on the second floor and a door to the outside stairs was continually propped allowing anyone off the street or from the (unpatrolled) parking lot to enter our floor at any time.
Stayed 1 night in May 2025

10/10 Excellent

Levy

Liked: Cleanliness, amenities
Properly is clean and the front desk Theresa is nice and friendly . I will give rate her a number 10. I will surely be back again in Voco . Thank you .
Stayed 2 nights in May 2025

10/10 Excellent

Austin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Robin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable. Friendly.
Stayed 1 night in Apr 2025

6/10 Okay

Julie

Liked: Cleanliness
Disliked: Staff & service
-
Stayed 1 night in Apr 2025

10/10 Excellent

Rohit V., West Lafayette

Liked: Cleanliness, staff & service, property conditions & facilities
Looks renewed. Big rooms, good sun, clean areas.
Stayed 1 night in Apr 2025

10/10 Excellent

Kyungmin

Stayed 1 night in Apr 2025

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

6/10 Okay

Ashley

Stayed 2 nights in Apr 2025

6/10 Okay

mahrokh

Travelled with group
Liked: Cleanliness
This hotel has a nice lobby and it’s clean but my room was facing parking lot with dumpster view. Next to highway. Pillows were so thick and uncomfortable. Couldn’t get the tv to work working singing in with my phone and give my info to sign up and scan QR code. No mirror in the room. Housekeeping crew were so loud very early hours of the morning talking loud and banging doors.
Stayed 2 nights in Apr 2025

10/10 Excellent

Anthony

Stayed 1 night in Jan 2025