4/10 Poor
Kassie
Travelled with family
25 Aug 2025
Liked: Cleanliness
Disliked: Staff & service
Not a "Resort" just a hotel.
Never been to a "resort" that won't let you bring a drink from the bar to the restaurant. Or a drink from the restaurant to the pool. Or a drink from the pool to the hotel. Apparently they have 4 different liquor licenses, was the reason for all of this nonsense. Would not let us us pool towels to take across the street to the beach. We were told "you can buy towels at the gift shop". Would search all bags and coolers anytime you enter the pool area. Not to look for glass but to look for any alcohol at all. Cannot bring any of your own drinks to the pool...again I have never been to a "resort" like this. Kids asked if there were toys for the pool, they were told "no, they might be in storage but you can buy some at the gift shop". Not very accommodating for guests. You have to pay extra to order food at the pool to have the restaurant bring it to you. If you order it yourself at the restaurant and walk it over yourself you save the fee and the mandatory gratuity. The Arcade room is about 6 claw machines and Mrs. PacMan. Fitness center was good but small. Some employees would be accommodating only until a supervisor would step in and say "no you cannot do that" Location is great, that's the main reason we picked it. We will try other accommodations next trip, for resort fees I expect resort accomodations.
Kassie
Stayed 4 nights in Aug 2025
