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Imperial Swan Hotel & Suites

3.0 star property

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Photo gallery for Imperial Swan Hotel & Suites

Suite, 1 Queen Bed, Non Smoking | Desk, iron/ironing board, cots/infant beds, rollaway beds
Executive Suite, 1 King Bed with Sofa bed, Non Smoking | Bathroom | Combined shower/bathtub, deep-soaking bathtub, hair dryer, bathrobes
Reception
Lobby
Executive Suite, 1 King Bed with Sofa bed, Non Smoking | Living area

Reviews

4.2 out of 10

Popular amenities

  • Pool
  • Pet-friendly
  • Restaurant
  • Air-conditioning
  • Business services
  • Bar

Explore the area

View in a map
4141 S Florida Ave, Lakeland, FL, 33813
  • Place, Bowlero Lakeland
    ‪3 min walk‬
  • Place, Family Fun Center
    ‪19 min walk‬
  • Place, Dog Leg Woods
    ‪5 min drive‬
  • Airport, Lakeland Intl. Airport (LAL)
    ‪8 min drive‬

Room options

View all photos for Royal Room, 2 Double Beds, Non Smoking

Desk, iron/ironing board, cots/infant beds, rollaway beds

Royal Room, 2 Double Beds, Non Smoking

  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Suite, 1 King Bed with Sofa bed, Non Smoking

Desk, iron/ironing board, cots/infant beds, rollaway beds

Executive Suite, 1 King Bed with Sofa bed, Non Smoking

  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Desk, iron/ironing board, cots/infant beds, rollaway beds

Standard Room, 2 Queen Beds, Non Smoking

  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Queen Bed, Non Smoking

Desk, iron/ironing board, cots/infant beds, rollaway beds

Suite, 1 Queen Bed, Non Smoking

  • City view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Royal Room, 1 King Bed, Non Smoking

Royal Room, 1 King Bed, Non Smoking | Desk, iron/ironing board, cots/infant beds, rollaway beds

Royal Room, 1 King Bed, Non Smoking

  • City view
  • Sleeps 3
  • 1 King Bed

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  • Pool
  • Breakfast included
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About this property

Imperial Swan Hotel & Suites

This hotel features an outdoor pool, a restaurant and a conference centre. Additionally, conference space, a computer station and wedding services are on-site. Housekeeping is available on request.
Imperial Swan Hotel & Suites offers 168 accommodations with complimentary bathrobes and a hairdryer. Fridges, microwaves and coffee/tea makers are provided. Bathrooms include a combined bath/shower unit with a deep soaking bath. Cots/infant beds (surcharge) and Rollaway/extra beds (surcharge) are also available. Housekeeping is provided on request.
Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

During your stay at Imperial Swan Hotel & Suites, you're just a quick walk from Bowlero Lakeland. An outdoor pool, a restaurant and a conference centre are available.
  • Enjoy a bite to eat at the restaurant
  • Take a swim in the outdoor pool
  • Amenities include 5 meeting rooms, a conference centre and a computer
  • Just a 2-minute drive from Family Fun Center and a few minutes from Lakeside Village
  • Dogs welcome for a fee (restrictions apply)
There's a restaurant on site. Event space at this hotel measures 7500 square feet (697 square metres) and includes a conference centre. The business-friendly Imperial Swan Hotel & Suites also features an outdoor pool, complimentary use of a nearby fitness facility, and an ATM. You'll have access to the outdoor pool and health club at a partner property.

Smoking is allowed in designated areas at this 3-star Lakeland hotel.

Imperial Swan Hotel & Suites has a restaurant serving breakfast only.

Property amenities

Internet

  • Available in all rooms: WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)

Parking and transport

  • Wheelchair-accessible parking available

Food and drink

  • A restaurant

Things to do

  • Outdoor pool
  • Outdoor pool (guest access)
  • TV in common areas

Family friendly

  • Cot (surcharge)
  • In-room microwave
  • In-room refrigerator
  • Living room
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • ATM
  • Limited-hour front desk

Guest services

  • Housekeeping on request
  • Wedding services

Business services

  • 5 meeting rooms
  • Computer station
  • Conference centre (7,500 square foot of space)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 7 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Cot (surcharge)
  • Rollaway/extra bed (surcharge)

Bathroom

  • Deep soaking bathtub
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Living room

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 10:00 PM
Early check-in subject to availability
Early check-in fee: USD 25.0
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The front desk is open daily from 10:30 AM - 10:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • Pets: USD 25.00 per pet, per day, plus a deposit of USD 25.00 per stay
  • Only dogs are allowed
  • Maximum 2 (weight limit: 11 lb per pet)
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per stay.
  • Cots (infant beds) are available for USD 10.0 per stay.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 8.99 per accommodation, per night
The resort fee includes:
  • Internet access
  • Self-parking

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 25.00 per stay
  • Pet fee: USD 25.00 per pet, per day
  • Service animals are exempt from fees
  • Early check-in fee: USD 25.0 (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: USD 10.0 per stay
  • Rollaway bed fee: USD 10.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The front desk at this property is open daily from 10:30 AM - 10:00 PM.
Guests arriving after 9:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for golf tee times. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Imperial Swan
Imperial Swan Hotel
Imperial Swan Hotel Lakeland
Imperial Swan Lakeland
Imperial Swan Lakeland Hotel Lakeland
Imperial Swan & Suites
Imperial Swan Hotel & Suites Hotel
Imperial Swan Hotel & Suites Lakeland
Imperial Swan Hotel & Suites Hotel Lakeland

Imperial Swan Hotel & Suites Reviews

Reviews

4.2
Rating 10 - Excellent. 86 out of 1000 reviews
Rating 8 - Good. 90 out of 1000 reviews
Rating 6 - Okay. 136 out of 1000 reviews
Rating 4 - Poor. 185 out of 1000 reviews
Rating 2 - Terrible. 503 out of 1000 reviews

4.6/10

Cleanliness

5.0/10

Staff & service

3.6/10

Amenities

4.2/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had an amazing stay they were very accommodating A lot of things were still under construction but overall great I will be staying here again the next time I come down
Stayed 2 nights in Jul 2024
Verified

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
It was a quiet, clean hotel.
Stayed 1 night in Oct 2022
Verified

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities
Young lady at the front desk was so sweet and accommodating. Great multi-tasker! I will stay at this property again!
Stayed 1 night in Sep 2024
Verified

4/10 Poor

DANIEL WHITLEY

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Check in was good!
Stayed 1 night in Mar 2023
Verified

8/10 Good

Taylor

Liked: Staff & service, amenities, property conditions & facilities
They got me in when I really needed it and were really pleasant.
Stayed 1 night in Oct 2024
Verified

10/10 Excellent

Randi

The staff was so welcoming and helpful! Great customer service! Spacious room and pet friendly which is a BONUS!
Stayed 3 nights in May 2024
Verified

6/10 Okay

Chad

Liked: Staff & service
With Hotels @ $300 a night, this property served its purpose. They seem to have a small staff, but they were nice and helpful.
Stayed 1 night in Feb 2024
Verified

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
The lady working desk when checking in was very friendly and helpful. Any employee that I came into contact with was helpful.
Stayed 2 nights in Oct 2022
Verified

6/10 Okay

Clint

Liked: Property conditions & facilities
Disliked: Staff & service
Love it
Stayed 1 night in Sep 2024
Verified

8/10 Good

Thao

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fast and friendly
Stayed 1 night in Dec 2022
Verified

10/10 Excellent

Verified traveller

Great
Stayed 2 nights in Sep 2023
Verified

4/10 Poor

Craig

Disliked: Cleanliness, amenities, property conditions & facilities
Remodeling
Stayed 2 nights in Jul 2024
Verified

2/10 Terrible

JOCELYN

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities

Hurricane horrible

The hotel was horrible,
Stayed 2 nights in Oct 2024
Verified

10/10 Excellent

Luz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything ok
Stayed 1 night in Sep 2024
Verified

4/10 Poor

Caroline

Disliked: Cleanliness, property conditions & facilities
My crew told me it was the worst place they've stayed for work in Central Florida. Unfortunately, there are very few smaller hotels in the area!
Stayed 6 nights in Apr 2024
Verified

2/10 Terrible

Malachi

Disliked: Amenities, property conditions & facilities
It was okay
Verified

2/10 Terrible

Michelle

Disliked: Property conditions & facilities, room comfort

Out of business

The hotel is out of business. Closed. No notice or refund.
Stayed 1 night in Apr 2025
Verified

2/10 Terrible

Owen

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place should be condemned.
Verified

2/10 Terrible

Liliana

Disliked: Cleanliness, amenities
Did not have someone at the front desk to check us in. Hotel run down
Stayed 1 night in Sep 2024
Verified

2/10 Terrible

Maria Laura Forteza

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do not stay here, worst experience ever
Stayed 1 night in Dec 2023
Verified

2/10 Terrible

Brenda

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
nothing, I hated it. Expedia surprised me promoting this nasty place. the front desk staff is awful
Stayed 1 night in Nov 2024
Verified

2/10 Terrible

Erica

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I would not recommend this place at all!!!
Stayed 1 night in Jul 2024
Verified

2/10 Terrible

Karen

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible sheets were dirty bathroom was disgusting
Stayed 1 night in Nov 2024
Verified

2/10 Terrible

Ronald F.

This hotel had been closed for a month when we arrived. But Expedia had confirmed our reservation the same morning! We had to find a new hotel. We're trying to contac you to sort this out.
Stayed 6 nights in Feb 2025
Verified

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in May 2024