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Holiday Inn Express & Suites Lancaster by IHG

2.5 star property

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Photo gallery for Holiday Inn Express & Suites Lancaster by IHG

Free daily full breakfast
Exterior
Property amenity
Hallway
Property amenity

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Pet-friendly
  • Gym
  • Housekeeping
  • Laundry

Explore the area

View in a map
1861 Riverway Dr, Lancaster, OH, 43130
  • Place, Cinemark River Valley Mall
    ‪2 min drive‬
  • Place, Rising Park
    ‪5 min drive‬
  • Place, Ohio Glass Museum
    ‪6 min drive‬
  • Airport, Columbus, OH (CMH-John Glenn Columbus Intl.)
    ‪34 min drive‬

Room options

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About this property

Holiday Inn Express & Suites Lancaster by IHG

Hotel in Lancaster with free breakfast and 24-hour fitness centre
Along with a 24-hour fitness centre, this smoke-free hotel has a 24-hour business centre and coffee/tea in a common area. Free full breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a seasonal outdoor pool, dry cleaning and laundry facilities.
Holiday Inn Express & Suites Lancaster by IHG offers 63 accommodations with a safe and coffee/tea makers. 37-inch flat-screen televisions come with cable channels. Guests can make use of the in-room fridges and microwaves. Bathrooms include a combined bath/shower unit and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a 24-hour fitness centre and a seasonal outdoor pool.
Our customers tell us that they can't get enough of the helpful staff at Holiday Inn Express & Suites Lancaster by IHG. During your stay, you're just a quick walk from Cinemark River Valley Mall. Features include free breakfast, free WiFi in public areas and free self-parking. This property offers pet-friendly amenities, such as an off-lead area.
  • Free full breakfast served daily
  • Free WiFi and wired Internet
  • Free self-parking
  • Take a swim in the seasonal outdoor pool
  • Amenities include a front desk safe, a 24-hour business centre and laundry facilities
  • On-site recreation includes a 24-hour gym
  • 10 minutes on foot from Cinemark River Valley Mall and a 5-minute drive from Ohio Glass Museum
  • Dogs welcome for a fee
  • Pet-friendly amenities are available, including an off-lead area
Holiday Inn Express & Suites Lancaster by IHG offers its guests a 24-hour fitness centre and a seasonal outdoor pool. WiFi and wired Internet are free in public spaces. There's an onsite 24-hour business centre. Free breakfast is available daily. The business-friendly Holiday Inn Express & Suites Lancaster by IHG also features multilingual staff, coffee/tea in common area, and laundry facilities. Self parking is free.

This Lancaster hotel is smoke free.

Guests are served a free full breakfast on weekdays from 6 AM to 9:30 AM and at the weekend from 7 AM to 10 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site

Food and drink

  • Free full breakfast available 6 AM to 9:30 AM on weekdays and 7 AM to 10 AM on weekends
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Seasonal outdoor pool

Family friendly

  • Fenced pool
  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Pool gate
  • Seasonal outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business centre

Outdoors

  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 3 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 37-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per accommodation (varies based on length of stay)
  • Only dogs are allowed
  • An off-lead area is available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 50 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a smoke detector and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • The seasonal pool will open in May and close in October.
  • Pool access available from 6:00 AM to 11:00 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Hotel Lancaster
Holiday Inn Express Lancaster
Lancaster Holiday Inn Express
Holiday Inn Express Lancaster Hotel

Reviews

Holiday Inn Express & Suites Lancaster by IHG Reviews

8.6

Excellent

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness
Rating 10 - Excellent. 391 out of 712 reviews
Rating 8 - Good. 197 out of 712 reviews
Rating 6 - Okay. 61 out of 712 reviews
Rating 4 - Poor. 40 out of 712 reviews
Rating 2 - Terrible. 23 out of 712 reviews

Reviews

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved the breakfast -A+ - and the pool
Stayed 1 night in Aug 2025

10/10 Excellent

Alma

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect

This hotel was beyond my expectation. It was absolutely beautiful and clean!! Beds were so comfortable!!! LOVED the outdoor pool and the outdoor seating area. Free breakfast always a plus. It was nice, clean, quiet, couldn't have had a better stay.
Stayed 2 nights in Aug 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay. Bed was comfortable and the room was clean. Front desk personnel were friendly and helpful.
Stayed 1 night in Aug 2025

10/10 Excellent

Sheila

Travelled with partner
Liked: Amenities
I always stay here when I’m visiting family!! It’s very clean! The staff are friendly & ready to help!!
Stayed 2 nights in Aug 2025

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in, convenient to shopping and restaurants. Clean and comfortable.
Stayed 1 night in Aug 2025

10/10 Excellent

Kristopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was great. It was a one night trip, but would absolutely stay there longer if the occasion called for it. Staff was pleasant, the pool was wonderful, and the rooms were clean.
Stayed 1 night in Aug 2025

10/10 Excellent

Kaitlynn

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service. Grant went above any beyond to get stuff i ordered put into the room prior to checki-n to make her stay extra special
Stayed 1 night in Jul 2025

10/10 Excellent

Kristopher

Stayed 2 nights in Jul 2025

10/10 Excellent

Ilija

Stayed 2 nights in Jul 2025

10/10 Excellent

Brad

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a nice stay for a one night getaway.
Stayed 1 night in Jul 2025

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property- great breakfast
Stayed 2 nights in Jul 2025

10/10 Excellent

Andrew

Stayed 2 nights in Jul 2025

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

8/10 Good

Deborah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

more than adequate

Conveniet from where were visiting. quiet. spacious . likded the area to set the suitcases off the flor.
Stayed 1 night in Jul 2025

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Jul 2025

10/10 Excellent

Alison

Stayed 1 night in Jul 2025

2/10 Terrible

theresa

Stayed 3 nights in Jul 2025

10/10 Excellent

Mohammad

Stayed 1 night in Jun 2025

2/10 Terrible

Theresa

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
We had trouble at check in. The front desk [grant] was very un professional/not very helpful. And At the pool, my 12 yo daughter was bothered by a drunk/unwell person, called her dumb and also called my sister a child rapist for no reason. And when we reported it to the hotel attendant [Grant]he basically told us that we are lying and we should deal with it ourselves. So strange. My family travels a lot but we will not stay here at Holiday inn and express in Lancaster. OH.
Stayed 3 nights in Jul 2025

10/10 Excellent

Parmeshwar, Monroe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel for the last minute booking I had to do.
Stayed 1 night in Jul 2025

8/10 Good

Jo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location, lobby/breakfast area nice. Good breakfast. Our deadbolt on our room did not work
Stayed 2 nights in Jun 2025

2/10 Terrible

Janelle

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Wasn’t able to fall asleep until after 3am because the room above me was pounding on the floors all night long. It was terrible and then they put a $200 hold on my account which still has not came off. Will not return.
Stayed 1 night in Jun 2025

10/10 Excellent

Lydia

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
This hotel was as expected. There was nothing exceptional nor were there any issues. I would say staff friendliness was a main asset.
Stayed 1 night in Jun 2025

10/10 Excellent

mona mackey

Liked: Cleanliness, staff & service, property conditions & facilities
Second time staying at this hotel. Lovely stay. My only complaint is that there are an excessive number of parking spots for electric vehicles to charge. Both times staying these spots were mostly empty. We had to park in the back of the hotel, which wasn't the end of the world, but I think that there are far too many reserved spots for EV's that don't seem to be needed
Stayed 1 night in Jun 2025