The hotel and staff were fine. I had an issue with the phone in my room not working and it was promptly fixed. However, the hotel shuttle is a joke. First they charge $5 for the complimentary airport shuttle. Second, they advised me that the shuttle was small, I may not get in when I want, so advised me to take a taxi. Not staying her again for that reason. Oh, yes, they kindly gave me early check in which I requested.............for a $25 fee.