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The Constance by the Lenox Collection

3.5 star property

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Front of property
Hunting
Exterior
Room, 1 Queen Bed (Whitlock Cozy Queen) | Free WiFi, bed sheets
Interior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Business services

Explore the area

View in a map
11 Old Stockbridge Road, P.O.Box 1717, Lenox, MA, 01240-1717
  • Place, Lenox Library
    ‪2 min walk‬
  • Place, Ventfort Hall Mansion and Gilded Age Museum
    ‪8 min walk‬
  • Place, Tanglewood Music Center
    ‪2 min drive‬
  • Airport, Hudson, NY (HCC-Columbia County)
    ‪43 min drive‬

Room options

Deluxe Room, 1 King Bed

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Room, 1 Queen Bed (Constance)

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

Standard Room, 1 King Bed

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Standard Room, 1 Queen Bed

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

Deluxe Room, 1 Queen Bed (Constance)

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

Suite, 2 Queen Beds (Constance Double)

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

Room, 1 Queen Bed (Constance Cozy)

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

Similar properties

Exterior
The Whitlock
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Business services
4.3 out of 5, Excellent, 286 reviews
The price is €134
includes taxes & fees
23 Jan - 24 Jan
The Whitlock

About this property

The Constance by the Lenox Collection

Hotel with free parking, near Tanglewood Music Center
This smoke-free hotel features a fitness centre, coffee/tea in a common area and concierge services. Free WiFi in public areas and free self parking are also provided. Other amenities include a library, express check-out and wedding services.
The Constance by the Lenox Collection offers 66 air-conditioned accommodations with complimentary bottles of water and designer toiletries. Televisions come with cable channels.

Bathrooms include a shower, complimentary toiletries and hairdryers. This Lenox hotel provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at The Constance by the Lenox Collection. During your stay, you're just a quick walk from Lenox Library. Free WiFi in public areas, free self-parking and a gym are available.
  • Free WiFi
  • Free self-parking
  • Services include a concierge and wedding services
  • On-site recreation includes a gym, fitness classes and Pilates classes
  • Guests have great things to say about the breakfast and the location
  • Steps from Lenox Library and 4 minutes on foot from The Bookstore
  • Pets welcome for a fee (restrictions apply)
The Constance by the Lenox Collection offers its guests a fitness centre, a library, and coffee/tea in common area. WiFi is free in public spaces. The Constance by the Lenox Collection also features concierge services, express check-out, and complimentary use of a nearby fitness facility. Self parking is free.

This 3.5-star Lenox hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Limited on-site self parking

Food and drink

  • Coffee and tea in common areas

Things to do

  • Fitness classes
  • Gym
  • Library
  • Pilates classes
  • Yoga classes

Conveniences

  • Limited-hour front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Wedding services

Accessibility

  • No lift
  • Thin carpet in room

More

  • 3 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Free bottled water

More

  • Air conditioning

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 11:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • Pets: USD 35 per pet, per night
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 35 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - C0005001520
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
The front desk at this property is open daily from 7:00 AM - 11:00 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 11:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Rookwood Inn
Rookwood Inn Lenox
Rookwood Lenox
Rookwood Inn
The Constance
The Lenox Collection

The Constance by the Lenox Collection Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 292 out of 564 reviews
Rating 8 - Good. 149 out of 564 reviews
Rating 6 - Okay. 77 out of 564 reviews
Rating 4 - Poor. 32 out of 564 reviews
Rating 2 - Terrible. 14 out of 564 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This charming hotel was one of our better stays. We enjoyed the room, the open areas and breakfast. This is a historic style hotel with beautiful, older wood floors and doors, narrow stairs, and small windows - all charming and the bathroom, while small, had the best shower. The staff was very helpful and fixed a check-in snafu quickly. Parking is at a premium, especially in the mornings but there is an overflow lot adjacent to the house. Loved our stay!
Stayed 1 night in Oct 2025

6/10 Okay

Michele

Liked: Cleanliness
Stayed 1 night in Oct 2025

6/10 Okay

Dan Deb

Liked: Room comfort
Disliked: Property conditions & facilities
Stayed 2 nights in Oct 2025

10/10 Excellent

Ethel

Liked: Cleanliness
Stayed 1 night in Oct 2025

10/10 Excellent

DEBRA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

8/10 Good

Beth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet and comfortable
Stayed 2 nights in Oct 2025

6/10 Okay

Martib

Liked: Cleanliness, staff & service
Very old , too rustic for our taste. Bed was comfy , en-suite tiny , toilet not fixed to floor very rocky and room smelt musty . Breakfast was just OK
Stayed 1 night in Oct 2025

6/10 Okay

carol

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Older inn in fair condition. Staff friendly. Very good breakfast w/fruit, yogurt, pastries etc. Shower curtain structure for claw foot tub is leaky and unstable and caused water to spray everywhere. Reported at check out. Nail clippings on desk when we first walked in. Nightstand lightbulb flickering and reported on arrival. Bed very comfortable. Good choice for one night but would research other options if returning to area again.
Stayed 1 night in Sep 2025

10/10 Excellent

Adam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was so friendly and helpful. The room was small and comfortable and the grounds were well kept.
Stayed 2 nights in Sep 2025

10/10 Excellent

Geralyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Antique charm

Love the antique charm of this place. Our room is spacious. The bed is comfortable. The location is very convenient to walking to town. I especially love all the quiet spaces such as the porch and lounge for mingling with other guests or reading. I would definitely return here!
Stayed 1 night in Sep 2025

8/10 Good

Richard

Liked: Cleanliness
Stayed 1 night in Sep 2025

10/10 Excellent

Jelena, Monroe Township

Liked: Cleanliness, staff & service, amenities
Old world charm. Great breakfast . Comfortable and clean bed . You hear people talking and walking through the walls though. I will still come back
Stayed 3 nights in Sep 2025

10/10 Excellent

Marcia

Stayed 1 night in Sep 2025

2/10 Terrible

Hadley

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Almost no staff, dirty, and expensive. Location was good.
Stayed 2 nights in Aug 2025

8/10 Good

Peter

Stayed 5 nights in Aug 2025

10/10 Excellent

Louise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

6/10 Okay

Joanne, Scottsdale

Travelled with partner
Disliked: Staff & service, amenities
I walked with a smile on my face, the woman at the desk never even looked up or acknowledge me in any way. I waited 8 minutes (thinking she sure had a lot of computer work to do) then a man walked in & she looked up right away and said can I help you to the man, I said you can help me because I’ve been here almost 10 minutes, she was very sullen & rude to me (gave us a horrible room!!). The room had spider webs in the corners & it was dusty. It was a very dark room painted hospital green. I expected a lot more from this hotel. I will never stay here again!! I don’t recommend this establishment.
Stayed 3 nights in Aug 2025

8/10 Good

Kenneth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outside patio & fire pit sitting area very nice. Unfortunately no staff to operate the bar or fire pit. Inn close to walkable town store’s & restaurants. Mini split a/c was great & quiet. Breakfast staff very helpful and lots of coffee & choices - area kept clean.
Stayed 1 night in Sep 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

8/10 Good

Helmut

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff and good breakfast.
Stayed 3 nights in Aug 2025

4/10 Poor

Misha

Liked: Staff & service
Disliked: Cleanliness
Many small complaints, but the main problem that caused me to give a bad review is safety. The guest room doors only have one lock, which is on the handle and accessible from the outside. Anyone with a key (which could be anyone because the keys were easily accessible at the front desk) could enter the room. There was not an additional deadbolt or latch on the door. There also wasn’t a peephole in the door. This is unacceptable and made me feel very unsafe. I’ve never seen a hotel room door with just the lock on the door handle.
Stayed 1 night in Aug 2025

8/10 Good

Helene

Liked: Cleanliness, staff & service, amenities
Outside needs attention Dead leaves in yard and lot Asphalt path leading to parking .. very uneven raised /bulging areas …a challenge to navigate… could cause someone to fall.
Stayed 1 night in Aug 2025

8/10 Good

Amy

Stayed 2 nights in Aug 2025

8/10 Good

Heidi

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2025

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