6/10 Okay
Robbin
Travelled with partner
17 Mar 2025
My husband and I stayed here for the first time last year for St Patrick's Day and we loved everything about it. Is was so great that we decided to stay here again this St Patrick's Day weekend. From the moment I stepped in to the front desk I felt uncomfortable. The FD agent was very quiet and expressed unhappiness. Almost rude. Any other staff we ran into was also the same. We would say hello and get no response. The mattress on the sofa sleeper was disgusting dirty. Hair on floor in toilet room. The "Do not Disturb sign" missing. We went to the spa and my husband slipped and fell hitting his head. No towels available. When asking the same FD agent to please have towels delivered to the room he was once again in that same attitude. Almost trying to convince us we did not need any towels because they were being washed. We did receive a set while we were gone. My take on the entire experience was the staff is unhappy and not trained for hospitality.
Robbin
Stayed 2 nights in Mar 2025